992 comments found.
Hi Kidzone team,
I have recently published your theme to http://woodstock.school.nz, however when I try to display 6 blog posts on the front page they are not in alignment.
Would you be able to help me display these correctly? Currently I have made it so that only three items are displayed and the user can hit the “Next” button to get the other posts.
Kind regards, Scott
Hi.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!
Regards., DesignThemes Support.
Hi,
I’m working on creating a page for the website which will introduce the staff of a daycare. After watching your tutorial on how to set up a gallery, I was able to get the mask I wanted for each gallery item. My problem is that I can’t find a way to insert an image into each of the mask items.
I tried setting a featured image for each gallery, but this didn’t accomplish anything.
I’d appreciate any help regarding this. Thank you very much for your time.
Hi.,
Thank you for contacting us.
Kindly, Check the attached screenshot.
https://www.dropbox.com/s/rpha1fyzeoi6b9g/add_images.png?dl=0Regards., DesignThemes Support.
Thanks for the response and the screenshot. My problem isn’t with uploading photos to the gallery, but with uploading an image to the ‘featured image’ section. Whenever I insert the photo I want from the media library, nothing happens.
Hi.,
Kindly, Try disabling the external plugins, other than the theme recommended plugins and check the issue. If you still have the issue, please mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi upthere.
is there a way to remove the links to the categories in posts?
Better explained: In gallery pages, the posts (products) are shown. In my case is a 4 column layout. I don’t want the category to lead to anything.
Also, in the post itself, the detail post page, I want also to remove those links.
If it’s easier, I don’t mid if there are no categories shown in detail post page.
I hope you understand!.
www.whiterabbitibiza.com (under construction, but you have credentials)
Thanks!
Hi.,
Please be more specific about what to remove with some screenshots and page link, so that we can help you better.
Regards., DesignThemes Support.
Hi upthere.
is there a way to remove the links to the categories in posts?
Better explained: In gallery pages, the posts (products) are shown. In my case is a 4 column layout. I don’t want the category to lead to anything.
Also, in the post itself, the detail post page, I want also to remove those links.
If it’s easier, I don’t mid if there are no categories shown in detail post page.
I hope you understand!.
www.whiterabbitibiza.com (under construction, but you have credentials)
Thanks!
Hi.,
Please be more specific about what to remove with some screenshots and page link, so that we can help you better.
Regards., DesignThemes Support.
Hello. I have the problem where the main top menu’s submenu is too far below to be clicked.
I saw your suggestion to another commenter to try Add the following css code in Buddha Panel -> Integration -> Custom Css. .megamenu-child-container { top: 84px !important; }
I tried that but it doesn’t work. What is the solution?
Thanks
Hi.,
Thank you for contacting us.
Let us know your domain name, so that we can check and let you know.
Regards., DesignThemes Support.
Hi thank you for your reply. The url right now is http://192.185.191.5/~childrenshousede/
the domain name is not moved yet.
Hi.,
Kindly, Note that you can get them simply by adding the class name of corresponding icons within your menu items itself.
https://www.dropbox.com/s/5f794vq1x0ti0kp/HeaderMenu-Icons.pngYou can have any icons you preferred to use with Menus easily from, http://fontawesome.io/icons/
https://www.dropbox.com/s/i067m4v38zkkjv7/FontAwesome-Icon-Class.pngRegards., DesignThemes Support.
I’m sorry I’m not looking for icons. I cannot click the submenu because it’s too low.
found it style.css line 338
Hi.,
OK, Thank you.
Regards., DesignThemes Support.
Hi!
I love this theme, but I just came across a problem. When viewed on phone, it is all code. Can you please help? The URL is: www.beachfunatic.com.
Thank you!
Frances
Hi.,
Thank you for contacting us.
Please try disabling the external plugins, other than the theme recommended plugins and check the issue.
Regards., DesignThemes Support.
Hi there
How do I upload a video so you can see my issue.
Thomas Hillerup
Hi.,
Thank you for contacting us.
Kindly, Upload the video to youtube and send us the link. Also confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes So that we can check the issue.
Regards., DesignThemes Support.
Thomas
Hi.,
So your issue is with the 3rd title box which is not showing the image? Right? But now if we check your site, the image is showing up in all the 4 columns of title box. Please have a look.
Regards., DesignThemes Support.
Hi there No it does not, IF you have looked at the video. Then I spoke about the german site. This site has 3 languages where the German is giving problems. The columns was just an example, when ever I change anything on the German site and I press the submit button then everthing turns to english, just like I showed you on the video.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi. A couple of questions here:
(My site is private at the moment, but you have credentials to get in: www.whiterabbitibiza.com)
1) Posts in 4 column Gallery are not displayed perfectly aligned. They should be left aligned but the first post in 2nd row, appears under the 3rd post of the first row, so there’s a blank space under post 1 and 2.
http://whiterabbitibiza.com/gallery/gallery-four-column/2) slug for dt_galleries: I’ve followed your instructions (found in this comment section) to change it, but the re coding made no effect whatsoever. So, what would be the steps to change that?
Thanks a lot!
Best regards
Hi.,
1) We have fixed the issue.
2) Kindly, Change the slug,
i) Please get into your theme directory at wp-folder > wp-content > plugins > designthemes-core-features > custom-post-types > dt-gallery-post-type.php” and find Line.No: 103.
Then replace the code ‘rewrite’ => true, thereby with the following one as shown below, ‘rewrite’ => array( ‘slug’ => ‘your_own_slug’ ),
ii) Now go to Dashboard > Settings > Permalinks > Click Save Changes twice. This is to flush the permalinks.
Regards., DesignThemes Support.
Hi Thanks!. #1 is working fine. But #2 is not working, I’m afraid. I’ve done as you said, but the dt_galleries slug is still there. Permalinks are set to post names. Is this ok? (I havent’ touched it).
Any ideas? (the file dt-gallery-post-type.php is back to normal, btw)
Hi.,
Let us know what do you need to change instead of “dt_galleries” and mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we can update it.
Regards., DesignThemes Support.
Hi again. The issue with alignment is there again. I’m still constructing the site, so your fix should be change-proof… in other words, a permanent fix!. Can we fix this permanently? thanks
hi, I’ve sent you a private for the credential: they are the same ones as you have, if you know theme:
The slug I’d like is “products”
Hi.,
1) We can’t see any gallery items in that page now. Please add the gallery items and let us know.
2) We have only the admin details. We need the FTP details as well to change the slug values. Please send it.
Regards., DesignThemes Support.
How do I get the “Book An Appointment” box to show up in a page with a button inside?
Hi.,
Thank you for contacting us.
Can you send us the page link where you need the button inside, so that we can check and let you know.
Regards., DesignThemes Support.
Should be simple but I have never used shortcodes before.
Thanks!
Scott
Hi.,
Kindly., Use this shortcode,
[dt_intro_text type='type3'] <h2>Admissions Open - "Hurry"</h2> [dt_sc_four_fifth first] Quisque tincidunt id nunc nec commodo. Nulla eu cursus libero. Vivamus porttitor vehicula sem, sed tincidunt augue euismod in. Phasellus lorem augue, vulputate vel orci id, ultricies aliquet risus. Sed cursus ipsum vitae justo scelerisque, ac viverra tellus eleifend. Aliquam lobortis, justo sit amet dapibus tristique, lacus lectus rhoncus mauris, ut pulvinar neque magna a mauris. Pellentesque ultricies posuere nulla ac dapibus. [/dt_sc_four_fifth] [dt_sc_one_fifth] [dt_sc_button link="#" size="medium" align="center" target="_blank"]Book an Appointment[/dt_sc_button] [/dt_sc_one_fifth] [/dt_intro_text]
Regards., DesignThemes Support.
Thank you for the theme. I want to add product categories in my site left sidebar. like your sample site page : http://wedesignthemes.com/themes/index.php?theme=kidszone
But the categories only seen when i select ‘Show as dropdown’ checkbox in widget part. When i uncheck ‘Show as dropdown’ it does not show any product category. This is my web site : http://www.hiqkids.net/shop-2/shop-four-column-with-right-sidebar/Thanks.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Thanks again!
Hi.,
Please check with the plugin support team, for which page template that plugin uses, so that we can update that page.
Regards., DesignThemes Support.
Thanks. The plugin support team don`t gives that information 
Hi.,
Sorry, this is third party plugin issues. We are not responsible for this. Any ways send page link. We will try to fix your issues.
Regards., DesignThemes Support.
Thanks in advance
Best regards
Hi.,
The issue has been fixed. Please have a look.
Regards., DesignThemes Support.
Hi, thanks! excellent. How you fixed it, css?
Regards
Hi.,
Yes we fixed it from css file.
Regards., DesignThemes Support.
Dear Support,
Am I eligible to receive the LayerSliderWP updates. The purchase code which I have for this theme does not work through the layerSliderWP admin page.
Please let me know how to update to the latest
Hi.,
Thank you for contacting us.
Your layerslider is already active. You can just ignore that message in your dashboard. Since the layerslider came along with the theme that message appears in your dashboard, you can get the layerslider slider files from us when there is an update.
Kindly, Send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the layerslider latest files.
Regards., DesignThemes Support.
How can I add the CSS for that field?
Thanks in advance
Hi.,
It seems that you have already fixed the dropdown issue. We checked in chrome and Firefox and it is showing fine.
Regards., DesignThemes Support.
Hi., I fixed teh width but not the styles of the selector, background color, add the responsive-nav-bg.jpg, ect.
Thanks
Hi!.,
We have fixed the issue. Kindly, check it out now!
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Hi, The “Read More” tag does not work at the home page, when i include it in a post.
How can i fix this problem?
Thank you
Hi.,
Thank you for contacting us.
We do not have “read more” option in this shortcode [dt_blog_posts /] We will consider it in future updates.
Regards., DesignThemes Support.
So hown can i insert a call to action in each post at my home page, to invite my visitors to read the post.
Only click at the image or post title is not a good user interface feature.
Hi.,
Sorry for inconvenience. While update our theme we will include “read more” option for shortcode [dt_blog_posts /]
Regards., DesignThemes Support.
can we get rid of the slider, and place a custom image instead?. I’m using boxed layout.
sorry if this is easy to do, I’m not a coder and my knowledge of html/css is basically zero.
thanks
Hi.,
You can just place one image in the slider so that only that image will be shown. Hope you understand it.
Regards., DesignThemes Support.
Hi. I’m having a strange issue with logo behaviour:
1) Logo is loaded, and viewed ok. 2) when I make the browser window smaller to check responsiveness, the logo gets smaller (this is ok) 3) when making the window bigger (to its previous size), the logo doesn’t resize properly: it resizes but gets stretched! (looks narrower than it is) my site is hidden, can make it public for a while
any ideas? thanks
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi. I’m having a strange issue with logo behaviour:
1) Logo is loaded, and viewed ok. 2) when I make the browser window smaller to check responsiveness, the logo gets smaller (this is ok) 3) when making the window bigger (to its previous size), the logo doesn’t resize properly: it resizes but gets stretched! (looks narrower than it is) my site is hidden, can make it public for a while
any ideas? thanks
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi,
The products do not align properly on the products page (see img http://postimg.org/image/rwamiz1vz/). I thought it may be due to irregular height of product images but it happens on the product pages where only products titles have been added without any product images.
Can you please help with resolving this?
Example http://www.babiesfirst-sl.com/product-category/feeding/
Hi.,
Thank you for contacting us.
Hope you had a great weekend 
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
My Category Archives page doesn’t work. When I try to use blog category widget I get – 404! Page not Found
I actually don’t have souch page at all. So maybe you can tell me how to add the missing page for shoving my blog archives page?
this is how it looks – http://momstory.lv/category/o-detishkah/
Hi.,
Can you please try re-installing the WordPress and have a look. This is not a theme issue.
Regards., DesignThemes Support.
re-instaling didn’t help. What should be the page link and page code to blog archive categories? Maybe I just accidentally delete it from my wordpress pages?
Hi.,
The category archives page comes from archive.php. Please have a look.
Regards., DesignThemes Support.
I do have archive.php. in my theme folder. What else I can do?
maybe something in my url settings is wrong?
By saying re-install the wordpress I just pushed the button REINSTALL in my wordpress update console. Or you suggest full reinstall using my ftp and mysql database?
Hi.,
Yes, Re-install the WordPress from the dashboard option and check it.
Regards., DesignThemes Support.
Hi, finally downloded the dummy content. My homew page is HOME, when I click that page into the editor, and I enable the builder, there’s nothing in it, however I see the home nicely in the site. Same happens with the rest of the pages.
What am I doing wrong?
thnaks
Hi.,
Thank you for contacting us.
The page builder will work only for the newly built pages and not for the dummy contents.
Regards., DesignThemes Support.
hey, not sure how, I see the content items now…
wrote my comment before I saw yours…. well, I see the dummy content in the builder now, which in any case that’s what is supposed to happen, as we want to edit the dummy content… anyway. Thanks
back again with this. There is no way I can edit the dummy content whatsoever. The main reason to download the dummy content is to edit it and not start from scratch (learning shortcodes is a pain in the a___ especially if, like me, deal with many themes at the same time.
So, is there a way we can edit the dummy content? Am I doing something wrong?
Hi.,
Since the page builder was included as a separate module after long time of theme release the dummy contents cannot be edited using the page builder. The shortcodes are very easy to edit as their names explains their functionality.
Regards., DesignThemes Support.
ok, I understand that. Thanks anyway… I’m learning how to work with shortcodes directly…
Hi.,
OK, Thank you.
Regards., DesignThemes Support.
