1685 comments found.
The top bar that is available under Soulmedics “General” tab does not show on mobile. How can I make that show up? Thanks, Annette
Hi.,
Thank you for contacting us.
1) Get into your theme-directory “wp-content/themes/soulmedic/responsive.css”.
2) Try to find ”#bbar-wrapper” or “line-no:308 (approximately)” and comment the below given style.
/* #bbar-wrapper { display: none;} */
Regards., DesignThemes Support.
Is there a way to make the page builder display the actual content of the page edited? My clients site is using WPML and when they click “Edit Page” on the turkish version of the site, they see the turkish translation as page title, but the editor displays only german items, even though the live site shows turkish texts.
I already had a most likely related problem before this when using revisions: You can switch back using revisions but the Soul Medic page builder still shows the old content that was replaced by the revision. That means the live site shows something that the Page Builder does not.
The same thing happens when you edit a page manually, using the wordpress editor. The Soul Medic page builder does not notice the changes and still displays the old content.
How do I make the page builder show the real content of a page instead of outdated/cached content?
Hi.,
Thank you for contacting us.
Can you delete that page once and try to add it once again and check if the issue is resolved.
Regards., DesignThemes Support.
I don’t think my client will be willing to redo the page from zero in all languages everytime they need a revision or similar. You can easily reproduce the problem on a new page:
1. Create a new page. 2. Add a column. 3. Add titled box into the column. 4. Then set the Text “Revision 1” to the titled box by using the edit button. 5. Save the page 6. Set the text “Revision 1” to “Revision 2” using the edit button in the titled box 7. Save the page 8. Use the revision function to switch to version that has the text “Revision 1”
Now the Soul Medic page builder will show the text “Revision 2” while the live site will show the text “Revision 1”. Wordpress and the Soul Medic Page Builder are out of sync.
How can I read the wordpress live content into the Page Builder? I can’t tell my client to redo pages from scratch in multiple languages everytime the page builder gets out of sync with the live content.
Editor was hanging, repost deleted.
Hi.,
We have created this page http://princess-ipl.netzkomplex.de/new-test-page/ as you have mentioned. The front end content and the backend content are the same. Please have a look.
Regards., DesignThemes Support.
I opened your test page, pressed “edit page”, used the revision function to go to an older version and now the Page Builder and the Live Site show different contents.
Editor shows “Revision 1”. Website shows “Revision 2”. I did nothing but changing the revision.
Go to your page, look at the content, then press the edit button and look what the Soul Medic Page Builder displays. You should see that the page builder shows different content then what the live page shows.
I just noticed there’s an even easier way for you to see what I talk about. Open the page that you created in the editor. Look at your text box in the Soul Medic Page builder, it says “Revision 1”. Then press the “Wordpress Editor” button and look at content, it clearly says “Revision 2”. The actual word press content for that page is something diffferent from what the soul medic page builder shows.
Are there any updates on this bug maybe?
@Eisenschenk, look for my previous bug report, in that discussion rsriram posted two files (style.css and responsive.css) that add Chrome/IE/Safari support to the Soul Medic theme. Soul Medic developers must have forgotted to add that fix into their latest version of the theme but you can overwrite those files and your site will work on all browsers.
Hi 
I need yout help, can you please tell me where I can change de language of the contact forma please :)))
thanks
Hi.,
Kindly, Check this link for more information – http://contactform7.com/contact-form-in-your-language/
Regards., DesignThemes Support.
hi
I have a problem with you theme, I need to change de language from de contact form 1 but I Can’t find it 
can you please help me
thanks!
Hi.,
Thank you for contacting us.
Kindly, Check this link for more information http://contactform7.com/contact-form-in-your-language/
Regards., DesignThemes Support.
Thanks ... How can I update the theme without deleting my information? and How Can I change the icon from the spaceship from contact? I read past questions but some link are broken 
… thanks again :)))
Hi.,
1) Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
2) You can change the rocket icon from the file wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php line no: 651 approx. inside the function dt_sc_address
Regards., DesignThemes Support.
Pre purchase question: Is it possible to password protect the online shop? I only want to allow verified members to view the products and shop. Please advise, thank you.
Hi.,
Thank you for contacting us.
Sorry we do not have that option in our theme. You need to check if there are any plugins for that feature.
Regards., DesignThemes Support.
Hi, it say that the URL are not valid….
This theme requires the following plugins: DesignThemes Core Shortcode Plugins, LayerSlider Responsive WordPress Slider Plugin, Responsive Styled Google Maps Generator and Revolution Slider Plugin. This theme recommends the following plugin: Envato WordPress Toolkit.
Thank you
I am really not happy, I can’t use the theme and I need it now… I just buy it…
Hi.,
Thank you for contacting us.
Have you activated any child themes? If yes, activate the parent theme first and install all the plugins and then activate the child theme. If you still have any issues, please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi. I have some problems with this theme:
- I tried to set the blog page “three or four columns” but the theme doesn’t work - I tried to set the theme “boxed” instead of fullwidth layout but the theme remain in fullwidth layout.
Any help?
Thanks a million in advance for your support. I have a license code.
Hi.,
1) If you have set the blog page in Dashboard > Settings > Readings > Front page displays > Posts page: > Blog, then remove the blog page from that option and check it.
2) Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard > Appearance > Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
I saw that came out an update to the template, just override the file or reinstall ?
thnak s alot
stefano
Hi.,
Thank you for contacting us.
Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Hi, I just received notification from Envato regarding update of Soulmedic Theme 1.8.1
From the version history it’s written :- Updated prettyPhoto jQuery library ( XSS vulnerability )
May I know what files are updated, so I don’t need to reupload the whole files since I already customized some of the files. It will ruin my website if I have to reupload again.
Thanks
Hi.,
These are the 2 files updated in the latest version.
1) wp-content/themes/soulmedic/framework/js/public/custom.js
2) wp-content/themes/soulmedic/framework/js/public/jquery.prettyPhoto.js
Regards., DesignThemes Support.
Hi again, Please tell me what are the files updated frm 1.8.1 into 1.8.2 I only want to overwrite the updated files only. Thanks
Hi.,
We have modified the below files.
1) wp-content/themes/soulmedic/framework/theme_options/general.php
2) wp-content/themes/soulmedic/wpml-config.xml
3) wp-content/themes/soulmedic/style.css
Regards., DesignThemes Support.
Thanks….
It will be good if you provide 2 type of downloaded upgrade file (ZIP). One is the full complete files like you have currently, and one is the ZIP file only contain the modified files. In this 1.8.2 update, only those 3 files complete with the folder path.
Hi.,
Ok we will consider it in future updates.
Regards., DesignThemes Support.
thanks a lot
stefano
Hi.,
Kindly., Check the test home page link that we sent in another comment of yours. It is working fine.
Regards., DesignThemes Support.
But excuse me, how do you say it’s all right when my homepage is completely different from your demo? Plus I have deleted all the content that I set, I have to do the screensho to make you see the differences? thanks a lot
Hi.,
Did you checked this test page – http://www.implantologiacroaziagroup.com/test-home/ that we created ?
Regards., DesignThemes Support.
Ok this is fine, but is missing the slide, I was guardnado my homepage that you have changed the contents
Hi.,
Please check it now. Change this test page as home page, so that the breadcrumb below the slider will be removed automatically.
Regards., DesignThemes Support.
My website beavertonpharmacy.com is mobile friendly but the logo is not showing on a mobile device. I also tried to edit the sliders because they show up large, not in a mobile format. Can you help with these issues? Thanks!
Hi.,
1) Update the Retina logo from Buddha panel > General > Retina Logo, so that the mobile layout shows the retina logo. The retina logo should be exactly double the size of normal logo. If your normal logo is 100×200. Then your retina logo should be 200×400.
2) Please check the slider settings for the responsive issue in the slider.
Regards., DesignThemes Support.
How do I add the slideshow as in the demo?
thank s alot
stefano
Hi.,
For which section you need to add the slideshow?
Regards., DesignThemes Support.
in the homepage, thanks
Hi.,
Kindly, mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes So that we will update the demo slider to your site.
Regards., DesignThemes Support.
done, thanks a lot
stefano
Hi.,
Thank you for contacting us.
Updated the slider in your home page. Please have a look. Replace the images with your images.
Regards., DesignThemes Support.
But now all the website busted before instead he could see perfectly
Hi.,
Please be more specific about your query.
Regards., DesignThemes Support.
just that come to my site and see what time the homepage is all busted as you can see from the screenshot: http://awesomescreenshot.com/02850d7222 while before inserting the slide you could be seen perfectly as your demo
Hi!.,
We have fixed the issue. Kindly, check it out now!
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
So sorry but I have deleted all the content and now I have to re-create them, and then as you see yourself is not equal to your demo (for example the first icons at the top are not equal to your demo), there are still non-aligned content correctly
Then the slide is different from your demo
Hi.,
1) Kindly., check this page http://www.implantologiacroaziagroup.com/test-home/ We have created a test page like home page and it is working fine.
2) Your slider is same as our demo slider. What is the difference did you see in it?
Regards., DesignThemes Support.
Hi, Revolution Slider have done an update yesterday… How can we do it? Best Regards, Cyril
Hi.,
The latest version of revolution slider is 4.6.93 which was released on may 8th. You can check the release log at the bottom of the page. On june 22nd they might have updated the title, so that the last update is showing as 22nd june.
Regards., DesignThemes Support.
I am having trouble removing the grey image placeholder if no image is used on a post. Could you please indicate how to do this with the SoulMedic theme. Thanks
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
I need to do to view the menu in only a few pages, how can I do? I solute I used this plugin: Widgets Visibility but it seems to work, can you help me? thanks a lot
stefano
Hi.,
Sorry, We do not have that option in our theme. Also we have not checked our theme with any external plugins other than the plugins which we have listed in the themeforest page.
Regards., DesignThemes Support.
thanks a lot
stefano
Hi.,
Kindly, Check this youtube video for adding the image in mega menu – http://youtu.be/IGFfxT6ShSI
Regards., DesignThemes Support.
Excuse me, but I watched the video, but I do not understand where it explains how to put the image you see in my screenshot, thanks a lot
stefano
Hi.,
Kindly, Check this screenshot for better understanding.
https://www.dropbox.com/s/tdn2z1e2tsxm0y8/megamenu_with_image.pngRegards., DesignThemes Support.
Hello,
Iam building a website for my client using the soulmedic theme. And Im having a problem with the responsive menu.
When i open a submenu on mobile responsive page I cannot scroll down in the menu. What does happen is that the page behind the menu scrolls down but the full menu is not viewable.
Ive searched for a solution but could not find this.
Here is the website. www.jkweb.nl/haloclinic
I hope you could help me out quickly because i can’t let my client wait long.
Regards,
Jurriaan Kooij
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes So that we can check the issue.
Regards., DesignThemes Support.
Is it compatible with Buddypress installation? Thank you
Hi.,
Thank you for contacting us.
Sorry we have not tested our theme with an third plugins other than the plugins listed in the themeforest page.
Regards., DesignThemes Support.
Possible written documentation (step by step) – YouTube videos are not captioned.
Still have not received help for Importing Dummy data despite following several of your options to getting this installed.
Thanks
Hi.,
Thank you for contacting us.
We will update the youtube videos in our future updates. Please mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes , so that we can install the demo contents for you.
Regards., DesignThemes Support.
Hi,
About the license types for this website. If you only market your products on the website, but have no sales through the website (we are a medical device company that only sell through distributors and direct sells to hospitals), will you need the full license or is it allowed to only use the regular license?
Best regards Ulrik Raft Hansen
Hi.,
To sell your products or sell through distributors regular license is enough.
Regards., DesignThemes Support.
