Thanks for contacting!

Our support agent Kate answered you on Friday – she said, that the site couldn’t be accessed and advised to contact your hosting provider regarding this issue. Please specify if you contacted the provider and what were the results in the previously opened ticket. We’re ready to help you, just can’t investigate the issue without access to the site. Appreciate your understanding.

Thank you!

Thanks for asking!

Icons can’t be settled according to the category, but they can be changed or even hidden. To disable icons please proceed to Theme – Settings – General – Custom Codes – Custom CSS and enter the following code:

.blog .cmsms_post_format_img {
display: none;
}
#page .blog .cmsms_post_header {
padding-left: 0;
}

Then save changes.

Thank you!

Thanks for getting back to me – I have plenty of experience building WP sites with different themes and know how to install a theme – and I have tried many times to install this theme unsuccessfully. I have uploaded the installable WP files only in the correct way and tried both via FTP and via theme install in wp-admin. I have done so again following your response even though I know I have done so correctly before. It continues to fail. I will put in a support ticket. Thank you.

Thank you for keeping in touch with us.

Your ticket number is #14143, our support agents will provide you with reply within several hours.

Thank you!

Thank you for keeping in touch with us.

Your ticket number is #14143, our support agents will provide you with reply within several hours.

Thank you!

looks like I’m getting this error: Fatal error: Class ‘WPCF7_TagGenerator’ not found in /home4/locksmit/public_html/wp-content/plugins/contact-form-7/modules/text.php on line 190

Thanks for contacting!

Could you please submit a personal support ticket for deeper investigation of the issue?

Thank you!

Hi, Josh!

Thank you for noticing the way top line is hidden on larger resolutions after resizing, our developers will take deeper investigation and improve performance.

Thank you a lot! Best regards.

Thanks for contacting!

An update for the theme is on its way, but you can receive it faster if you submit us a support ticket – submit now. As for being available to download it on Themeforest – please allow it a day or two. Appreciate your patience.

Thank you!

Thanks, I’ll send support ticket.

Thanks for contacting!

There is a small issue in latest Firefox, a fix for this is on its way and will be available soon. For now please use the given below code in custom css field in Theme Settings – General – Custom Codes:

.header_mid_inner .logo { 
position:static; 
}

Thanks!

Thanks for your feedback!

As to theme installation – in fact for most of the customers it goes quite well, though on some servers it really does require manual uploading. We would also appreciate if you specify what exactly you feel theme documentation should describe, as most of the customers report the instructions given there are sufficient and helpful. Yet, we will eagerly add the needed information to the theme docs, if there is a need for this. As to demo content – we would really appreciate if you submitted us a support ticket so that we could take a look at the issues and see what can be done regarding this – submit.

Thank you!

My mistake…sorry…just checked the WPML site again and they do say it is compatible, but the person I talked to there said it wasn’t. Not sure why, maybe just a miscommunication? Could something have changed in the updates? Using WP 4.2.1 and lastest version of theme. Thanks again!

In the meantime I spoke with WPML again and using their plugin I updated all the translations via Translate by WPML, Review Changes and Update and that fixed it.

Thanks for contacting!

The theme initially has all the needed integration for WPML, but there were core updates for the plugin? We do plan to update the theme for this, yet if you submit us a ticket, we will see how we can help you with the mentioned issues sooner. Just please add all the needed credentials to your ticket – submit a ticket.

Thank you!

Could you please activate any standard WordPress theme (like Twenty Fifteen) and then activate Goodday back? That should help, it’s just a necessary action after update is uploaded.

Please keep me posted about the results.

Yes, it’s working

Great! Glad to hear that

Thanks for contacting!

As to the issue – in fact we have not received any similar reports so far, neither we see the issue on any of our sites. We would appreciate if you submitted us a ticket so that we could take a look at the issue from your end – submit now. Just please make sure to add all the needed credentials to your ticket.

Thanks!

Thanks for contacting!

As to logo – we are aware of the issue and will add this fix to the upcoming security update. Just give it a couple of days. For now, please use a temporary solutiuon, please add the following to custom css field in Theme Settings – General – Custom Codes:

.header_mid_inner .logo {
position:static;
}

Thank you!

Thanks for contacting!

In fact you really seem to be the first one to fact this sort of an issue. This message can mean that the theme archive could not be extracted from the zip archive. Can you please check that your web server has available space on the volume where WordPress is installed and that you’re not running into quota issues (if applicable)? Please try contacting your hosting provider about this.

Thanks, hope this will be helpful.

Thanks for contacting us!

Excuse me for making you wait, just please note that we work Monday through Friday. As to the issue you have – we would really need to see this from your end to help you with this, as now your website seems to look ok. We would appreciate if you submitted us a support ticket, the support team will make sure to help you – submit now. Please make sure to add the needed credentials to the ticket.

Thanks a lot!

Thank you for your answer, as I mentioned just e few minutes ago, everything is sorted out just fine, I’ve already opened a support ticket and got a reply to it which solved my issues.

Great work on the theme and on the support…

Glad to hear you are all set now, should there be any other questions, please feel free to ask!

Thanks for contacting!

You can upload the new theme archive, just please first rename the existent one to backup it. If you have not applied any custom changes to the theme files, you can feel free to overwrite it.

Thank you!

Thanks for contacting!

Please make sure you have re-downloaded the archive from Themeforest. As to the issue – we will need to take a look at that, please submit us a support ticket – submit bow.

Thanks!

Thanks for contacting!

Please make sure you have the newest theme archive installed, just download the fresh archive and see the Updates folder to update theme files. Yet, if the issue persists or should you need any help with theme update, please submit us a support ticket – submit now. Just please make sure to add all the needed credentials toy your ticket.

Thank you!

Hi im again. How it ll be if i wanna remove the featured image inside on regular post? Its for use in the post slider.

I changed from image post to standar post and dont show it. Cool.

Glad to hear you are all set now

Thanks for contacting!

Please make sure you have followed instruction s in theme DOCS for demo content import. Yet, should the issue persist, please feel free to contact our support so that the support team could take a look at it from your end and see how they can help you – contact now. Please make sure to add all the needed credentials to your ticket.

Thank you!

Thanks for your feedback!

You can see changelog in the very bottom of the product page. Also you can find a list of all updated files and the files themselves in the Update folder in theme general archive. There is a readme file that lists all the files.

Thank you!