Hi,

Please go to edit the portfolio list on the page you’d like to have filtering functionality included. Enable filter – http://screencast.com/t/d2hubNbIhNO4

Elated

Hi,

This issue requires additional assistance provided by our support team as it is related to your website back-end settings. Please submit a ticket to https://elated.ticksy.com/ and they’ll see what they can do to help in relation to your current website layout.

Elated

Hi,

Preview image is not linkable as it is a static content. However you can use buttons to add links to it and hide this buttons on desktop with the help from our support team. Perhaps this is a suitable work-around for you.

When you purchase a theme from themeforest you get a download tab: http://screencast.com/t/5wxdMez0pSp

There you can see all your downloaded/purchased items and when you click on download you can open .PDF file containing the license for that particular item:http://screencast.com/t/8RxDPvm4w

Please contact Envato support to provide you access to your account so that you can get your theme purchase code. Unfortunately we cannot access your account on your behalf so this needs to go through Envato first. After you’ve claimed the purchase code, please submit a ticket to our support team at http://elated.ticksy.com/ and they’ll be glad to provide you with further assistance. Thank you for understanding.

Elated

Sorry, i know where to bring the puchase code on envato site. My problem is that i don’t where to put into your elated-themes support website once i click “submit ticket”.

Hi,

When choosing a theme you’re to submit ticket to you can enter purchase code below – http://screencast.com/t/JYESSYdYidv

Hope this helps.

Elated

Hi,

This can be easily set with a bit of CSS code depending on your website layout. Please submit a ticket to our support team at https://elated.ticksy.com/ and they’ll provide you with the code appropriate for your website.

Elated

Hi,

Side Area is set in WP Admin -> Elated Options -> Header and disable Side Area – http://screencast.com/t/ooyVd2PjZLM

Elated

Thank you

I’ve got another question.. I cant seem to find the option to change the height of the dropdown menu’s, I can only add padding. And is it also possible to change the size of the Menu button (the 3 stripes) in mobile version?

Hi,

If you’re looking for adding a height to menu items in the dropdown, please paste the following CSS code into WP Admin -> Elated Options -> General -> Custom CSS field:

li[id^='mobile-menu-item'] > a {  padding:14px 0 !important; }

To increase the size of the hamburger button that triggers the dropdown menu add the following CSS code:

.mobile_menu_button span {
    font-size:22px !important;    
}

Set the CSS values to match your design.

Elated

Hi,

You’re free to change the branding completely as we’re just using placeholder media files for our demos to give our clients an exact representation of how the site may look like with their original content

That being said, could you please follow up on this with a screenshot of which logo you’re trying to remove, just to make sure that we’re on the same page here. Thanks.

Elated

Hi,

Please submit a ticket to our support team at https://elated.ticksy.com/ and they’ll have closer look at this issue on your website and see what they can do to help.

Elated

What is the typical wait time for response from the support team?

Hi,

Our average response time is 24h. Due to time zone difference a slight delay might occur. Please follow up on this with your ticket ID so we may check its status. Thanks.

Elated

Hi,

Thank you for your inquiry

If you’re referring to portfolio filter above the masonry in borderland2 that’s a functionality bound to the masonry shortcode itself and shows above it. There’s not a an option to separate the two. If you had something else in mind, feel free to follow up on this.

We recommend using WPML with our theme as it is fully integrated.

Elated

Hi,

Thank you for your interest in our theme. Unfortunately, we do not offer this feature. Borderland is a pure WP theme, built on our framework developed for this CMS.

Elated

Hi,

Glad that you have managed to solve your problem

Just in case for other users, you should go in Admin > Appearance > Widgets > Footer Column 1 & Footer Column 2 widget areas.

Elated

Hi,

Due to security reasons, html in those fields is escaped. Our support could help you with this if you want, just submit a ticket on https://elated.ticksy.com/

Elated

Hi,

You should go in Admin > Appearance > Widgets > ‘Side Area’ widget area, in which is placed all the content.

Elated

Thanks! In the demo above the photos I was asking about there is also a list in the side menu…’nature, destination, photography’ with clickable links. Do you have the code to those or know how to create a list?

Hi,

Thanks for reaching back

These are Custom Menu links. You can set them within WP Admin -> Appearance -> Widgets – http://screencast.com/t/iO7GhhMFy

Hope this helps.

Elated

Hi,

You should go in Admin > Appearance > Menus, and select Top Menu to edit, there you will see those items, wehre you can add/delete/edit one of them.

Elated

Never mind. I figured it out. I was making it 300 times harder than it should be. Thank you!

Glad to hear that you have managed to solve your problem If you have any further questions, we are here to help you

Hi,

Audio is muted by default on videos that are used as background in slider. If you want to enable them, you need to change some templates, our support will help you with that if you want, just submit a ticket on https://elated.ticksy.com/

Elated

Hi,

Thank you for your interest in our theme

Yes, you can easily set this directly in the admin panel.

Elated

Hi,

Thank you for your interest in our theme

1) Sure. You can easily switch between the two layouts directly in the admin panel.

2) Our theme fully supports the integration of WPML – a premium multilingual plugin that lets you have the ability to switch between two or more languages.

Elated

Hi,

Thank you for your interest in our theme and for your kind words

We’ve included numerous shortcodes fully customize-able through Visual Composer including the two you’ve mentioned. The entire website layout is comprised of shortcodes placed via Visual Composer.

Elated

Thank you. I’ll stick with the main theme and demo import for now.

Oh, when I installed the plugins I got a message saying the WP-LayerSlider plugin needs an authorization code. Is that one of the plugins that came with the theme and if so, where do I get the code? I don’t see a reference to that in the documentation. Neither the CPT nor Bakery plugins asked for one.

Hi,

With our theme comes the extended license for all plugins integrated with it (Visual Composer and LayerSlider). We update these plugins to their latest version with every future theme update. You can ignore the messages about the required activation of these plugins you see inside Plugin settings.

Elated

Hi,

You can go more in-depth when it comes to setting up slides by navigating to WP Admin -> Elated Slider and there editing the slides and their content including the background overlays to your preference and meet the design of each slide.

If you need a little font-end tweak that you cannot achieve from the admin panel, please submit a ticket to our support team at https://elated.ticksy.com/ and they’ll see what they can do to help.

Elated