39312 comments found.
Hello. We have got megamenu issue while using it with the shortcode “woo carousel” and also the same problem is with “fusion-slider” (if to upload video). The problem is that megamenu drops down automatically if you move with a mouse in the area where the shortcode inserted. However megamenu must dropdown only if I move mouse to the menu buttons. Here is the link: http://www.hinnagarantii.ee/glavnaja/ try to move mouse below the main menu.
Hello,
Please create a support ticket on our support site at http://theme-fusion.com/support/ with link to wp-admin info.
Thanks!
Hello Team,
I read that in Version 3.8 and higher, there is a way to disable the logo transformation/shrinking effect upon scroll down when using a sticky menu.
I just want that the Header Menu stay the same size always, no logo resize and no high resize when you scroll, is it possible on version 3.8.4?
Thanks.
Hello,
This was added to 3.8.5.
Thanks!
On IE 8 I got an respond.js error caused by more than 31 “text/css”, fixed it by dequeue a couple css-files and removal of several elements. Is there any way to fix this with more than 31 “text/css” calls? I saw the last update of respond.js was 2014.
Also I still get invalid argument from excanvas.js (line 111) and main.min.js (line 2, char 5048), is this related to css or something else?
Many thanks for this theme, please help to improve.
I have changed excanvas.js “line 111” to the following:
var ss = null;
var cssText = 'canvas{display:inline-block;overflow:hidden;' +
// default size is 300x150 in Gecko and Opera
'text-align:left;width:300px;height:150px}';
try{
ss = doc.createStyleSheet();
ss.owningElement.id = 'ex_canvas_';
ss.cssText = cssText;
} catch(e) {
ss = document.styleSheets[document.styleSheets.length - 1];
ss.cssText += "\r\n" + cssText;
}I also changed main.mini.js “var b=a.createStyleSheet();” to the following:
“var b=null,cssText=”canvas{display:inline-block;overflow:hidden;text-align:left;width:300px;height:150px}”;try{b=a.createStyleSheet(),b.owningElement.id=”ex_canvas_”,b.cssText=cssText}catch(e){b=document.styleSheets[document.styleSheets.length-1],b.cssText+=”\r\n”+cssText}”
without ”;” at the end.
Do you think this can work for IE 8 without causing problem with newer browsers? Is it possible to improve the codes more?
I have changed excanvas.js “line 111” to the following:
var ss = null;
var cssText = 'canvas{display:inline-block;overflow:hidden;' +
// default size is 300x150 in Gecko and Opera
'text-align:left;width:300px;height:150px}';
try{
ss = doc.createStyleSheet();
ss.owningElement.id = 'ex_canvas_';
ss.cssText = cssText;
} catch(e) {
ss = document.styleSheets[document.styleSheets.length - 1];
ss.cssText += "\r\n" + cssText;
}I also changed main.mini.js “var b=a.createStyleSheet();” to the following:
var b=null,cssText=”canvas{display:inline-block;overflow:hidden;text-align:left;width:300px;height:150px}”;try{b=a.createStyleSheet(),b.owningElement.id=”ex_canvas_”,b.cssText=cssText}catch(e){b=document.styleSheets[document.styleSheets.length-1],b.cssText+=”\r\n”+cssText}
without ”;” at the end.
Do you think this can work for IE 8 without causing problem with newer browsers? Is it possible to improve the codes more?
I will test it on a virtualbox.
Hello,
You can give it a go. However, please create a ticket on our support site for positive back and forth http://theme-fusion.com/support
Thanks!
Thanks, it worked on IE 8 now tested in virtual box but the page loads slowly and scrolling is not ok, I have created a ticket, will excanvas.js and main.mini.js be changed on the next update? I would like to know if I need to keep my logs and if this modification will work after next update.
We will check it out. Thank you for the help!
On IE 8 I got an respond.js error caused by more than 31 “text/css”, fixed it by dequeue a couple css-files and removal of several elements. Is there any way to fix this with more than 31 “text/css” calls? I saw the last update of respond.js was 2014.
Also I still get invalid argument from excanvas.js (line 111) and main.min.js (line 2, char 5048), is this related to css or something else?
Many thanks for this theme, please help to improve.
Hello,
Please create a ticket on our support site at http://theme-fusion.com/support with link to issue url.
Unfortunately, we are unable to replicate the issue.
Thanks!
Thanks, I have modified two js files, dequeued several css and removed a couple of elements for it to work, which I did 3 hours ago.
Replied to your other comment
Hi, I’m getting this error while udpating the theme An error occurred while updating Avada: Could not remove the old theme.
Hello,
It looks like the permission issue on the wp-content folders. Please follow the FTP method listed here: http://theme-fusion.com/knowledgebase/how-to-update-your-theme/
Thanks!
Hi – I am trying to change the Link Hover color, which as I understand it is set by the Primary Color in WP Admin. I have set #7f953a as the Primary Color, however Link Hover Color is still displaying as Black. My website is here http://www.webfactory.com.au/testsites/route33 Any ideas what’s going on? Regards Melanie
Hello!
You have some custom CSS code that is causing that:
body a:hover {
color: #373737 !important;
}
Please check that and refine the selctor to only target what you want. that will fix it.
ThemeFusion Team
Thank you! Sorry about that … I’ve been working on this project so long I’m not sure why that was even there …
Regards Melanie
No problem and you’re welcome.
For further queries, please use http://theme-fusion.com/support our support site for any help.
Thanks!
First of all thanks for this great theme, especially the architecture theme i just love it. i have a question is it possible to make the lay out of our work in the architectural theme of avada the same as this site:
i like the idea of the works to have full width of the website and of course the irregular height and width of images shown.
i hope you can help me out with this thanks again
Hello!
Yes that will be possible. Use a non text portfolio page template. You can set the page to 100% in the Fusion Page Options and use auto picture size for the portfolio items.
We hope that helps.
ThemeFusion Team
Hi, how the space between widgets (such as ‘avada: 125×125 ads’, ‘Search’, and ‘Archive’ )as they are distributed in a sidebar be increased? I am very new in Wordpress this is why I do not know how to modify the theme.Please explain it to me step by step. I wanna put some google ads. My website’s height is around 15500px so I want the space between ads to be 1000px. Thanks for your time and have a great day.
Hello!
You only have to add this to your custom CSS section in Theme Options:
.sidebar .widget {
margin-bottom: 1000px;
}
ThemeFusion Team
Hello again, The code you made is working perfectly but I’ve got another problem right now. It looks very bad in mobile how to hide sidebar in mobile? Thanks in advance and have a great day…
Hello,
Unfortunately, our support scope for custom CSS is limited and we don’t provide additional on-going support for custom CSS. For further help, please contact the providers at http://wpcurve.com or http://codable.io for help.
Thanks!
So the code which you made for me up there makes no sense… you know this must be also done for mobile. Thank you anyway how to reset that code in css section?
Hello!
You can simply delete it from the CSS section. For mobiles, you would have to add a media query, for let’s say 800px and below, where you reset the margin to something much smaller.
ThemeFusion Team
Hello! I have two questions: 1) Is it possible to add whatsapp’s icon to the social media? Could you provide the file/icon? I’ve tried to create a custom social icon but it’s not the same.
2) If I add Skype to my social media, in the web, when you scroll over the Skype icon (header/footer), you get a link to the homepage/skypeuser (e.g. www.pepito.com/pepito). In the requested field I wrote my user (“pepito”), could you tell me how should I set it up?
Thank you in advance! Regards!
Duplicate comment, please see above
Hello! I have two questions: 1) Is it possible to add whatsapp’s icon to the social media? Could you provide the file/icon? I’ve tried to create a custom social icon but it’s not the same.
2) If I add Skype to my social media, in the web, when you scroll over the Skype icon (header/footer), you get a link to the homepage/skypeuser (e.g. www.pepito.com/pepito). In the requested field I wrote my user (“pepito”), could you tell me how should I set it up?
Thank you in advance! Regards!
Hello!
Whatsapp will be added soon.
For the skype icon, please see here for the different possibilities Skype offers for this: https://msdn.microsoft.com/en-us/library/dn745882.aspx#callThemeFusion Team
hy, after last update “Mega Menu Column Width” not working to set anymore. do you know how to fix that? thank you
Hello!
Please see a knowledgebase fix for this: https://theme-fusion.com/knowledgebase/avada-3-8-5-megamenu-column-width-setting-not-working/ThemeFusion Team
thank you
your fix broke all my menu. not remember percentage and change the width for all columns, also remove the with to other columns after save changes.
Hello!
I’m sorry for the inconvenience! Actually the fix didn’t break anything, but it only fixed half of the issue. Please go to the above knowledgebase article again, and reapply the fix. I have updated it to fix the second part of the issue too. I’m sorry for this oversight!
If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
by “broke” i mean columns with, not all menu, 
anyway, now everthing is fine. thank you very much for your help and quick anwser.
Glad to hear it, let us know if you need anything else
Hello Avada,
I’ve been using this theme for several years now. I’m a big fan! I have one little issue that I can’t seem to resolve:
In mobile view, images in the website are disappearing. I’ve double-checked and their hide mode is disabled. Any ideas what is happening?
Thank you,
RD
Hello!
We are happy to hear that you like Avada as much as we do
That should not happen. We would need to investigate what might go wrong. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
Hi guys,
You are great, fantastic support whenever I’ve needed it. One quick question, is there a way to divide the header background or logo into two columns like: http://phaseonesecurity.co.uk so i can have a call to action (i can use a media file for this) and a logo alongside each other or am i asking too much?
Thanks again guys
Sorry think I’ve just found the answer..doh.
Glad you found the solution!
Thanks for your feedback!
A pre sales question: I want to use a full screen (youtube) video. Is it possible to display an image instead of full screen or full width video on mobile devices?
Hello!
Yes, you can for example use revolution slider. Use it with one slide, add your video there. And on the slider settings you can disable the slider on mobile and only display a fallback image.
We hope you decide to join the largest theme community out there
ThemeFusion Team
Thanks for the answer. I know Revolution Slider but I’m not entirely satisfied with it. Is it also possible to use one of the other sliders, like fusion slider, and use a background image?
You can use fusion slider when assigning them to a page and use slider fallback image field within the fusion page options which will show up on mobile.
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Hello Everyone
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our ticket system and other detailed support resources.
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Thank you, we look forward to helping you!
ThemeFusion Team
Is Avada 3.8.5 fully compatible with Woocommerce 2.3.13?
Hello!
Yes we are using that and no users have reported any issues either.
If something comes up, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you
Thanks!
Hello,
I have a problem with sharing my website’s Link on Facebook. The problem I am having is that I wanna advertise my website on some pages on facebook and the logo shows up there this is good but not my logo instead of my logo avada logo is showing up. How to solve this problem. Thanks again for a great them you have created for whole mankind
Hello!
Thanks for the comments
The only way that should happen is if the Avada logo is still in theme options > logo area. Check there to make sure you have replaced the Avada logo with your own.
If the issue persists, please signup at our support center and submit a new ticket with all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
how many H1 do you have in your theme?
Hello!
To be honest I do not know that information off the top of my head. Sorry!
Thanks
Hello!
To add to this, the amount of H1 will depend on your site. The H1 is in the page title bar, and represents the main heading of a page. So you will have one on every page you create. The page title bar can be turned off though on per page basis, so you can also get rif of it on certain pages.
But as typical example: If your site has 15 pages, you would have 15 H1 coming from the theme.
We hope that helps!
ThemeFusion Team
Pre Sale question : I used Events Calendar Pro and I want to dont show the title of the page. Look at: http://www.capraro.edu.ar/nuevo/calendario-escolar/ i want dont show “PRUEBA” its possible?
Hello!
Yes for sure, as long as that is a normal page you can disable that through our options.
Thanks
its very rare… i set Page Title Bar= Hide into. the page http://www.capraro.edu.ar/nuevo/calendario-escolar/ but the title (PRUEBA) still there
Hello!
We would need to investigate on this. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
