142 comments found.
This Theme appears above and beyond great looking theme. However i’m having trouble installing the Dummy Data Content, I keep getting Remote server did not respond, error message for each item when uploading demo content. I submitted a ticket aswell to your support. Is there an issue going on with Uploading the demo content?
Hello, we will reply on your ticket asap.
Hi. I just purchased/install the theme and I see that WP Bakery Visual Composer plugins is not updated to the latest version. Can you please tell me if I must purchase this plugin from Code Canyon or I can update this plugin for free ?
Thanks
Hello, we release latest version of VC with every theme update. You can purchase VC if you would like to, but we don’t guaranty that current theme version will work with new VC version.
Is there a way to change the color scheme for the overall design? or just by editing the code?
Hi, you can change color scheme partially in the admin panel and partially in the code.
Thank you very much for your help.
You are welcome!
Hi there,
I was looking through this theme and was wondering how difficult would it be to add the Calculated Fields Form plugin to include a cost estimate/calculator for services? Would it require extra coding on my part?
Thanks!
Hello, we are using third party plugin for Calculated Fields Form. You can contact their support team: http://wordpress.dwbooster.com/contact-us
Hello, can I install Woo Commerce with this theme without any problems? Thank you!
Hello, yes, our theme is compatible with WooCommerce.
Thank you for your answer, I like the theme. I have a few more questions 1. I install the your theme and then I should install Woo Commerce or the opposite? 2. Do you include a video in your help files that show the installation of your theme? 3. Does the theme come with all the text and images as in the demo? I would like to have the exact demo on my website that you have.
1. I suggest to install our theme and then woocommerce. 2. Yes you will get documentation and we have video tutorials on our channel. 3. You will get everything you see on the demo.
I have noticed that while your contact form works, it is not really editable. Is there a way to add/remove fields?
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
How do I add that button you have on the theme sample on the menu area?
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. Our support operator will gladly assist you. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hi Guys. I’m having an issue with the top header. In the demo it shows other content in the top. I have social icons there and I cant seem to add a phone number next to the login / user button
Is there any way to customize this section?
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. Our support operator will gladly assist you. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hi Nick, Bought your excellent theme today, installed it successfully, including demo data, but I’m encoutering some wonky behavior when putting a logo in and choosing for boxed/wide etc… It seemes like not all of the settings are being saved or being deployed as they should be… (Yes I found the save button in the top right). Also, when uploading a logo and placing it to be in line with the menu, it pushes the menu down… Am I doing stuff wrong, or do these things sound familiar? Thanks in advance, bye, Ward
Hello Ward, thank you for using our theme. Please refer your question to our ticket system https://themerex.ticksy.com/. Our support operator will gladly assist you. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hello, so I tried to go with support BUT my URL does not seems to be valid ?? I bought your theme and the 12 month support and I can’t even upload it because of this : Fatal error: Call to undefined function mb_strpos() in /home/plumbli1/public_html/wp-content/themes/plumbing-company/includes/_utils.php on line 239
Please help me !
Hello, thank you for purchasing our theme. Please refer your question to our ticket system https://themerex.ticksy.com/. Our support operator will gladly assist you. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Is there no way of changing the primary colour for this theme?
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. Our support operator will gladly assist you. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hello, I purchased theme and installed dummy content. Everything looks great up to this point, however, the Sliders didn’t import. Can you provide me the slider import data or can you go into my site and get those imported for me? Screenshot: http://screencast.com/t/s2TMM2nb1s
Not sure if you respond quicker on here or through ticket so I’ve submitted a ticket with information as well (including login credentials to my site).
Thanks in advanced!
Hello, Thank you for purchasing our theme. Please check support ticket. Your website is working fine, all dummy data has been imported.
Thank you Nick_Sanders! Appreciate the quick response and support.
I have updated the ticket with 2 more questions.
Thank you! You’ll receive reply shortly.
Great, I made responses to the ticket again.
1) I already turned off “Show Google Map” and the map is still showing (on the services page).
2) The dropdown menu width is still very wide. See video: http://screencast.com/t/ihwimF9sG
I checked in both Chrome and Firefox for the dropdown menu width
3) The ‘Submit” button in the slider disappears and can’t be clicked when viewed on mobile. Video: http://screencast.com/t/yuNlZKlvfh6
Can you make it so that the submit button still stays visible? That’s pretty crucial if someone wants to fill out the form and click Submit.
4) Where do I go to change the settings for when someone fills out the form in the slider and clicks Submit? I’d like to set the email address that will be the recipient of the message once a visitors clicks the Submit button.
Hello, this is a presale forum. Please submit a support ticket. Thank you!
I will check with your support operators, but I am also experience some issues with your data dump. I followed up on your videos, and it does look like there is an issue from your end, because I do get a congratulations that I completed the data dump, but not everything has been transfered over, the home page doesn’t exist, and images seem to be lost. I’ll follow up with your support operator, but I’m experiencing the same issues that WTSS is experiencing, and I’ve been working on this the past 3 hours, running my own checklist making sure I’m doing anything incorrect.
Hello, Please check answer in ticket system https://themerex.ticksy.com/ Thank you!
Very nice theme ! 
Thank you! We are doing our best to create attractive and user friendly themes.
There are issues uploading dummy data, with errors such as,
“Attachment “http://plumbing.themerex.net/wp-content/uploads/2014/08/laura.mp3” -Failed to import post Media: “It’s Not Goodbye”: Remote server did not respond”
Support in their support system has not been prompt, I just need to get this dummy data uploaded. Please help asap. Thanks
Hello, Please refer your question to our support ticket system to get qualified assistance https://themerex.ticksy.com/. All you need to do is just click on the banner “Support” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you!
Yes we have been using your support system but it has taken too much time to solve the issue and replies are very slow. Please help me on this if not I have to change another theme. Thank you!
Hi wtss, you are discussing installation questions with our support operator. There is no delay with answers. We try to answer your questions within 5-10 hours. 10.00 – 19.00 (CET), Monday till Friday. Here is the link where you may find information about our support and support policy http://themeforest.net/item/plumbing-repair-building-construction-theme/12285911/support Thank you for understanding. Have a nice day!
This is not an installation question, as I have already installed the theme on my wp site. I am now facing issues importing the dummy data from your “Install Dummy Data” tool. It does not work and I can’t find the solution. An example of the error is this “Attachment “http://plumbing.themerex.net/wp-content/uploads/2015/02/testimonials_bg1.jpg” -Failed to import post Media: “testimonials_bg1”: Remote server did not respond”
It seems that there are problems importing from your end.
I have been waiting patiently for almost 3 days and given you guys many chances to help solve the problem but you have been trying to push the issue to my hosting server which I have checked and found no problems with.
I am now very frustrated and would like to suggest that you guys focus on helping me solve this issue to get the dummy data imported to my website instead of pushing the problem elsewhere. This is a fair request but I am not getting any help. Why can’t anyone in your team help me solve this issue.
Ref: Private Ticket #503877
Hello wtss, you are discussing this issue with support operator. Please check reply. Thank you!
Really lovely well done GLWS
Thank you so much!
cant find any demo content or import function, checked by appareance, maybe its the language i’ve selected that i misses some menu items? please contact me
Hi wetalkseo, Please refer your question to our support ticket system to get qualified assistance https://themerex.ticksy.com/. All you need to do is just click on the banner “Support” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you!
This is excellent guys. I think it’d be great as a salon theme too, Hey, on the home page, are you using a custom post for the services? Also, can you make the featured image under “our services” linkable too, opposed to a pop-up. I think id’ be more effective. Great theme :))
Hi, Thank you so much for your comments. We are using custom post for the services. We’ll take into consideration your suggestion concerning featured image. All the best!
Hi Nick,
Have you got a screenshot of the services custom post
ta :))
Hi, Services section as well as images are displayed by the shortcode trx_blogger you may check this in our documentation page http://plumbing.themerex.net/doc/ Here is direct link to check this shortcode description http://plumbing.themerex.net/doc/#sc_blogger All the Best!
Another Great Work
Thank you!
Great work again, GLWS
Thank you for your comment! We are doing our best to make our themes attractive!
