16513 comments found.
Hi! Menu item icons disappear on mobile navigation. How to show?
That is correct. Jupiter does not support menu icons in responsive mobile menu. You are welcomed to ask about this as a feature request by opening up a ticket and setting it’s type to Feature Request.
Thank you.
Hi,
Is it possible to add custom image as menu button in header area? Thanks!
Hi there, No there is no such an option in Jupiter.
Hi team, I installed “theme child” and the menu disappeared.
What should I do?
Thanks!!
Please go to appearance > Menus, scroll down to the end of the page and check the Primary Navigation location option. Then save and it will work.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Sorry for bad english am using Google Translator.
A propriedade articleBody não é reconhecida pelo Google para um objeto do tipo WebPage. Como proceder? Tentei abrir um ticket mas mesmo digitando corretamente o Código do item de Compra é retornado erro como se o código estivesse errado.Desculpe pelo inglês ruim estou utilizando Google Translator.
Please kindly clear your browser cache or use other browser. Then please sign in to artbees.net/themes/ then access this url to add your ticket:
https://artbees.net/themes/dashboard/new-ticket/That is important you clear your browser cache or use a browser or machine that you never visited artbees.net/themes/ site with.
Thank you.
Hello,
I am running your theme on a Bitnami Wordpress 4.2.4 Multisite local installation on my mac.
I don’t know if this can be related, but I modified the OSX hosts file to point 127.0.0.1 to my domain, for easier future migration to production server.
The issue is that the theme options get saved properly but I do not see any changes on the site.
Do you know why could this be?
Thanks a lot!
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Do you have an example of a single pages website? I have been looking at your examples but cant find one.
Yes, here is the link: http://demos.artbees.net/jupiter/pages/homepage-scroll/
For more information please check this link: https://artbees.net/themes/docs/how-to-create-one-page-website/
Thank you.
Hi,
just a pre-sales question… is it possible to switch from a template to another mantaining pages and content?
Thanks, Alessandro
No it is not possible. Each template is for one single installation and to add another one you should make your installation blank and start over.
I think I like the Jupiter before you updated it. Tried the new Thebe theme and it can’t be changed. e.g. the header can’t be set to transparent. Just one of the issues. Why create such one-way solutions? Just put it back the way it was.
There must be some problem on your case,
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Is there a known issue with the “Preview Changes”? Have been having glitches all day today. Unable to see my changes until saved. Any helpful ideas? (I did clear cache and tried all browsers I have- same issue)
That is the normal process of WordPress. You need to save first then you can preview changes.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
No, it’s not normal. You preview your changes BEFORE you make a decision to publish them. Will open a ticket. Thank you
No I meant saving not publishing.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Something is wrong with my visual composer included in new purchase of Jupiter theme.
Remove Margin Via Row Column Spacing Setting—not available
http://wpexplorer-themes.com/total/wp-content/uploads/sites/2/2015/05/columns-spacing.pngIt seems that you use 3rd party plugins that took over the normal Visual Composer functionality. First of all please make sure you use our modified version which is version 4.5.3, secondly please check your plugins.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi, I’ve a trouble with edge-slider on homepage in smartphone view. The image covers whole height of screen and then it’s cutted in the center and it not shows whole image’s width. how to solve it? Thanks
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hello, I want to change the “Previous & Next Arrows” icon on portfolio pages (“mk-icon-long-arrow-right”). How can I do that?? Urgent reply is needed. Thank you.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hi, Is video portfolio embed fully supported for multiple youtube/vimeo embedded videos or is the portfolio better suited to working with static images for example in four column grid, as all my required portfilio items are mostly videos. thanking you
It is better to have a screenshot of the video as image and have the video inside single portfolio posts. Having all videos embedded in one page may cause performance problems.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi, if i modify some things in single.php, newspaper.php and any shortcode php file – Is it possible to keep those changes when updating the theme? I am using a child theme but the directory has no php files on it
Thanks
To customize shortcodes and custom actions please read this article:
https://artbees.net/themes/docs-archive/?category=customization&product_id=10109For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi – I installed WP deferred javascript and now my mobile menu doesn’t work. Maybe that’s because it made from javascript. What is the best option to do now? I need a fast website so javascript has too load in the footer.
Jupiter is not compatible with plugins that will change the sequence of JS loading. Our theme already handles that and also minfying can be set in theme options > advanced > manage theme.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
I can’t get your support page to accept my purchase code. Trying to open a support ticket. I signed up for an account on your site using the purchase code, and it’s asking for it again when I try to open a ticket, but it won’t accept it.
Are you sure you use only one account in our system? We see that you registered with yw….....vin [at] g…..... email. We sent a reset password to that email please follow the instructions.
If you have problem please contact our facebook page: facebook.com/artbees and send a private message giving us the purchase code to follow up.
Thank you
Is there a way to setup an “Expand all” and “Collapse all” in the FAQ section?
There is no such an option in FAQ section. Please ask about this as a feature request.
I keep getting an error that says ‘can not locate local image’ – it shows up over and over on my home page.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
How to creat a portfolio masonry ?
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
How do I change the header logo to link to a different URL? I’m using Jupiter theme.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
