artbees supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How long can I use Support?

In order to offer a better and more durable customer support, it should be economically sustainable. According to the latest policy set by Envato marketplace, customer support is “time-limited”. It means once you purchase any of Artbees’ themes from Envato marketplace, 6 months of customer support is already included and Artbees is committed to offer a full customer service during this period.

However after the initial 6 months period ends, to continue using Artbees Support you need to renew your support membership. Alternatively, You have the option to add a further 6 months of support (a support upgrade) when purchasing an item (License).

My Video backgrounds do not work

Ensure your server is using the correct mime-types. Firefox will not play the Ogg video if the mime-type is wrong. Place these lines in your .htaccess file to send the correct mime-types to browsers :

          AddType video/ogg  .ogv
          AddType video/mp4  .mp4
          AddType video/webm .webm 

The iPhone will not autoplay. This is done to save bandwidth which may cost some users, or be limited. It is not a bug, it’s a feature

HTML5 video (used in theme) on Android is badly broken. Resolution support varies from one handset to the next (often just 480×360), the fallback image usually doesn’t show and the code requires special adjustments. The Android emulator is completely useless as it doesn’t represent any real hardware and does not play HTML5 video. THERE IS NO WAY TO TEST ON ANDROID WITHOUT A PHYSICAL PHONE. BLAME GOOGLE.

Some web hosts, in trying to save bandwidth, gzip everything by default—including video files! In Firefox and Opera, seeking will not be possible or the video may not play at all if a video file is gzipped. If this is occurring to you please check your server / hosts and disable the gzipping of Ogg and other media files. You can switch off gzipping for video files in your .htaccess file by adding this line:

          SetEnvIfNoCase Request_URI \.(og[gv]|mp4|m4v|webm)$ no-gzip dont-vary

We have added flash player fall back for older IE versions.

How to install Woocommerce?

Since Woocommerce is a third party plugin we do NOT give support to questions, problems related to it. However we will cover an step by step instructions to get woocommerce ready to go.

1. Login to your wordpress and go to wp-admin

2. From left sidebar menu click on plugins > add new

3. On the seach field search for “woocommerce”

4. On the seach results install the first item : WooCommerce – excelling eCommerce

5. Once woocommerce is installed there will be a success message and you can optionally let plugin add all required pages such as short, cart, checkout,..

6. You may also import woocommerce dummy content. dummy_content.xml can be found on the main root folder of plugin, so you may need to download the plugin from to get the dummy content. importing dummy content can be done from Wordpress > Tools > Import

7. before you to start using woocpmmerce you should also activate wocoomerce from Masterkey Settings. To do so head over to Masterkey Settings > Advanced > Woocommerce > Enable wocommerce. dont forget to save settings.

We are done and now you can start using woocommerce.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy