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Discussion on Jupiter - Elementor Multi-Purpose Theme

Discussion on Jupiter - Elementor Multi-Purpose Theme

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15694 comments found.

When I buy Jupiter x2 Regular license, do I get the theme for a lifetime or for year?

Hello,

You’ll get the theme for a lifetime.

Regards

blugenes Purchased

Hi in the Layout builder when i switch to mobile view with 2 columns next to each other and i set the columns 100% for mobile then after i refresh the columns revert back to the original size like on desktop, what could be the issue with this?

blugenes Purchased

to be more specific, i created a custom post type and with the layout builder i created the “archive” template and the archive template has 2 columns on desktop with left column at 26% and the right column at 74% and when i switch to mobile view i changed the column to be both 100% so that they can be ontop of each other and then if i check on my mobile phone then the columns are still next to each other and squeezed in next to each other, i think there is a problem with the responsive side when using the new layout builder as your previous version without the layout builder did not create this issue, can you please check on your side and let me know as i have multiple websites with jupiterx and the layout builder and all of them give the exact same issue

Hello,

Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide wp-admin login details in the private section to check the issue.

Regards.

sphir

sphir Purchased

Hi, is it works with the standard jupiter theme ? Not x or x2 ? We need to recreate all the website for upgrade ?

Hello,

If you download the full theme package from ThemeForest you’ll find two theme versions there: Jupiter and Jupiter X. You can update Jupiter 6.x theme to the latest version (currently 6.10.2) Please check this article as well https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/

Regards

Samba_D

Samba_D Purchased

I used my purchase code on an old project which is now redundant, how can I use my purchase code on a new project??

Hello,

You can revoke the Purchase Code and then use it for your new site. Please check this article for more information https://themes.artbees.net/docs/revoking-api-key-x/

Regards

Does the theme include booking system for hotel costumes? If yes what is the plugin booking system used?

Hello,

The theme uses JetEngine plugin for the booking process. This plugin is bundled with the theme and can be installed via the theme control panel. Here is the example on one of our readymade templates https://jupiterx.artbees.net/hotel-listing/hotels/excepteur-sint-occaecat/

No other specific plugins for booking system are used in the theme.

Regards

Hi, I have been trying to solve theme registering issue for a couple of hours now without success. How can I contact support? When I try to register theme it says it’s already registered. How ever, when I login My account on Artbees.net It says You have no product registered yet. On same page if I click “ask a question” I only have white blank page. If I visit Support forum and try to ask a new question over there, I only get white page as well. Hopefully someone could help me to solve this issue. Thanks!

Hello,

Please send your request to alexander@artbees.net and provide the Purchase Code to check the issue.

Regards

Hi Thanks. Code sent.

Hello,

You have been replied in email.

Thank you

Hi, I bought the theme sometime ago and want to actually use the theme for a website. But when I tried the key it prompted that the key has been used. I may have used the key to checkout the theme.

Please help. brandeasily2@gmail.com

Hello,

Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide the Purchase code in the private section to check the issue.

Regards.

Bowerweb

Bowerweb Purchased

What is the status on the the release of WPBakery Page Builder (Modified Version) version 6.9 for Jupiter 6.x?

Hello,

The task to update WPBakery Page Builder (Modified Version) is on a testing state.

Regards

Bowerweb

Bowerweb Purchased

great thank you for the update

Hello, pre purchase question. Do you have developer license? so I can use and license the theme everytime I install on a new domain? I have a staging domain where I develop websites, then launch the website on the client domain, will that affect the license? thanks!!!

Hello,

We don’t have developer license. However, you can register a staging site at first to set up the site and when it’s ready, move it to the production site. Then you need to revoke the API key to be able to register production site. Please check this article for more information https://themes.artbees.net/docs/revoking-api-key-x/

Regards

Oh ok nice! Would have been nice to have developer license tho. So we dont have to re purchase license each time/client. We dont mind paying much higher for a developer license.

Hello,

Thank you for your feedback. Unfortunately, we don’t have developer license as it’s up to Envato. However, you can subscribe to our newsletter, so in case there is a discount promotion, you can buy as many licenses you require with lower price https://themes.artbees.net/docs/discount-on-mass-purchases/

Regards

Hello,

Thank you for your attention. As you can see from the article the “Fully Patched Versions: JupiterX Theme 2.0.7, JupiterX Core Plugin 2.0.8 and Jupiter Theme 6.10.2” have been already released https://prnt.sc/TmeuZIwJV3Gs

Regards

Hello, I use the theme in version: version 6.1.5 (I know very old) is it possible to update inplace to 6.10.2. Probably not since my template will not work after that. Can you give me a tip? My official support has unfortunately already expired.

Hello,

Please check this article on how to update the Jupiter v.6 theme https://themes.artbees.net/docs/updating-theme-child-theme/ . If the automatic method doesn’t work, you can update the theme using one of the alternative methods described in the article. How to download Jupiter v.6 files you can find here https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/

Important! Don’t forget to create full site backup including the database before starting the update process.

Regards

Loudness

Loudness Purchased

Hi, we bought Jupitor a few years ago. We now need to update to the latest version quickly. The new version break our custom changes. We want to test the new version on staging but we can’t update the theme on the staging version because it say the key is already used somewhere.

Is it possible to enable a “staging” key for temporary use?

MyraD

MyraD Purchased

Hi, I have changed 2 of my websites from V6 to Jupiter X but still WPBakery is active (for some pages). But, now updating of WPBakery isn’t possible any more.

On one site it’s now 6.4.1 and on another 6.7 but both I cannot update (Menu -> JupiterX -> Bundled plugins). WP Bakery has disappeared there. What to do? I have 20 licences, but unfortunately support has expired.

gaNGso1

gaNGso1 Purchased

Elementor editor crash after update. I cant edit no more, I got this on Log

any help?

PHP: 2022-05-20 13:04:18 warning X 1 Undefined array key “title” [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ’, )] PHP: 2022-05-20 13:04:21 notice X 3 ¡El argumento $finder_category_name está obsoleto desde la versión 3.5.0! [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ’, )] PHP: 2022-05-20 13:04:24 error X 1 Uncaught TypeError: Cannot access offset of type string on string in /hosting/www/shockescaperoom.com/public/wp-content/plugins/elementor/includes/api.php:164 Stack trace: #0 /hosting/www/shockescaperoom.com/public/wp-content/plugins/elementor/core/editor/editor.php(590): Elementor\Api::get_promotion_widgets() #1 /hosting/www/shockescaperoom.com/public/wp-includes/class-wp-hook.php(307): Elementor\Core\Editor\Editor->enqueue_scripts() #2 /hosting/www/shockescaperoom.com/public/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #3 /hosting/www/shockescaperoom.com/public/wp-includes/plugin.php(474): WP_Hook->do_action() #4 /hosting/www/shockescaperoom.com/public/wp-includes/script-loader.php(2115): do_action() #5 /hosting/www/shockescaperoom.com/public/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts() #6 /hosting/www/shockescaperoom.com/public/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #7 /hosting/www/shockescaperoom.com/public/wp-includes/plugin.php(474): WP_Hook->do_action() #8 /hosting/www/shockescaperoom.com/public/wp-includes/general-template.php(3042): do_action() #9 /hosting/www/shockescaperoom.com/public/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head() #10 /hosting/www/shockescaperoom.com/public/wp-content/plugins/elementor/core/editor/editor.php(317): include(’...’) #11 /hosting/www/shockescaperoom.com/public/wp-content/plugins/elementor/core/editor/editor.php(158): Elementor\Core\Editor\Editor->print_editor_template() #12 /hosting/www/shockescaperoom.com/public/wp-includes/class-wp-hook.php(307): Elementor\Core\Editor\Editor->init() #13 /hosting/www/shockescaperoom.com/public/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #14 /hosting/www/shockescaperoom.com/public/wp-includes/plugin.php(474): WP_Hook->do_action() #15 /hosting/www/shockescaperoom.com/public/wp-admin/admin.php(419): do_action() #16 /hosting/www/shockescaperoom.com/public/wp-admin/post.php(12): require_once(’...’) #17 {main} thrown [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ’, )]

gaNGso1

gaNGso1 Purchased

0

I’ve fixed it temporarily by adding one line to the function, as below. Unfortunately this kind of temporary fix needs to be reapplied each time the Elementor plugin is updated, so it’s not a good long term solution.

public static function get_promotion_widgets() { $data = self::get_info_data(); }

if ( ! isset( $data['pro_widgets'] ) ) {
    if (!is_array($data)) $data = []; # Added
    $data['pro_widgets'] = [];
}
return $data['pro_widgets'];
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