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Hi, i am using – Version 5.9.4 – and 4.9 WP – subfooter is missing now and if variables in options are not set we get php errors ?
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
HI I’ve updated to WP 4.9 and have reinstalled Visual Composer. Saving and many of the basic VC functions are working now but custom backgrounds don’t. I keep getting this video of a cityscape whenever I try to use my own backgrounds. Also the 100% page width does not appear to be working either.
I have tried sending tickets via the support tab but your stylesheets don’t seem t0o be working and the page is very difficult to navigate.
The background video issue means you’re using the Original Visual Composer plugin rather than the Modified one included in the Jupiter theme.
Please go to the Plugin manager > Delete the plugin > And go to the Jupiter > Control Panel > Required Plugins > Install it again.
Under the theme theme options nothing is visible.
Absolutely clean version of Wordpress (latest) and latest version of Jupiter v.6
This will happen when you change line 5 in functions.php to another name for the theme. Can I not change theme name?
hi, After upgraded to 6.0, RTL does not work, See here http://sahar-p.info/
I see your site is RTL at the moment, could you please kindly recheck ?
hi am working on a friend site and he updated to latesr version 6 and the site is no RTL at all will you fix this soon ?
All the pages are boxed, even after the newest update..
I would like to make sure that your theme support RTL in 100%. I want to buy your theme and use it with Hebrew language.
Please let me know.
I can confirm the Jupiter theme is RTL compatible, you can check our document here:
Updated to 6 (from 5.9) and the only thing that doesn’t work anymore is the 100% page width. We’ve tried everything (cache, removing our CSS, saving theme options,updating VC)
Yeah, we can’t do that. We’ve noticed we aren’t the only ones with that problem. We aren’t in a hurry but if we can know when it’s solved, that would be great.
can we translate all text characters to a different language (not english)?
Surely it’s possible with the Jupiter theme, you can take a look at our document here to know more:
Please check your codebase .Something in your CSS files points to
Any browser inspector will reveal that.
PS: A submitted ticket on your site ignored this, so as a workaround I created the folder and placed the image file in it, but that’s obviously no solution.
I can’t see it on your site, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
This comment section is not a good place for the bug report.
@SenSmarketing & @ArtbeesSupport
I can confirm this. Happens on my site, www.mrmasterkey.com , too.
Question: Why do you load a Pinterest JS file even though no Pinterest ID/account has been defined? That’s unnecessary and reduces speed. Apart fro that, Google Pagespeed complains about the browser caching of those JS files, because it’s way too short.
https://assets.pinterest.com/js/pinit_main.js?0.6402643441688269 (3 minutes)
https://assets.pinterest.com/js/pinit.js (4.1 minutes)
You will need to contact the authors here:
You can see it in the Theme section: http://take.ms/T3UzC
Thanks, we’ve already had a look there, but it would take hours or days to search there. Do you know the photo portal or the author?
This template uses Google Fonts? You can choose between several fonts?
Besides the Google Fonts, you can use the Web Safe fonts and Typekit fonts.
Also you can use the Custom Font if needed, please check this document to know more:
It is pushing the content so much down that is not SEO friendly. With no content and just a header and logo I get about 1170 lines of code.
I thought you guys said this is the only Theme you need. Its seems like that it needs lots of work done and it is not optimized.
Please kindly open a ticket at the support desk so we can discuss further on this matter, you can use the compress css/js to avoid this:
Updated to 6 (from 5.9) and the only thing that doesn’t work anymore is the 100% page width, All the pages are boxed. even in mobile
Don’t tell me open a ticket, when are you going to release an update with the fix
We released version 6.0.1 with many bugs fixed, please kindly try to update the theme to the latest version then recheck.
I know and the update did not fix this problem
Please report the problem to your team and update as soon as possible. Thank you
It’s strange, could you please submit a ticket with your site login to help us check further ?
Hi. First, let me tell you that this theme is awesome. Congrats. Now the question: Is there any Coming Soon/Website Under Construction kind of template? I was looking for a ready-made one among the 160+ that you have but couldn’t find any!
Unfortunately, we don’t have this kind of template at the moment, but you can easily enable this mode by using a Wordpress plugin.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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