Web Themes & Templates

Discussion on Jupiter - Elementor Multi-Purpose Theme

artbees

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14629 comments found.

Hi there!

I purchased this theme and would like to install in 2 different domains. I already installed in one but when I tried installing on the other activation code no longer worked. How can I do that please? Thanks

Hi and thanks for reaching out to us :)

One license can be used for one domain only. If you want to register the theme for multiple domains, you have to buy separate licenses for them, or use one license for multiple subdomains where the main domain is the same, for example, subfolder.maindomain.com and subfolder2.maindomain.com. Thank you.

sasannik

sasannik Purchased

Hi there, I use Jupiter for my website, but I want to go and use JupiterX Elementor. I was wondering if there is a process for this or I can simply change the theme on my site from Jupiter to Jupiter X. I do not want to lose my pages. Could you please give me advice about this matter? Thank you.

sasannik

sasannik Purchased

Also, is the Elementor that is used in JupiterX is Pro or Free version? Thank you

Hi and thanks for reaching out to us :)

We provide free version of Elementor in Jupiter X.

You can upgrade to Jupiter X, but you’ll have to re-do the theme settings as there is no Theme Options in Jupiter X, all settings are set in Customizer. As for the pages, you’ll not lose them, WPBakery plugin is included in the theme. So after installing Jupiter X, make sure to activate Jupiter Donut and WPBakery plugins via Jupiter X > Control Panel > Plugins. Read this article https://themes.artbees.net/docs/upgrading-jupiter-theme-to-version-x/ .

kianyik

kianyik Purchased

Hi there, wanna know if there is an “import demo option” for https://jupiterx.artbees.net/car-wash-2/

Hope to hear from you soon thanks :)

Hi and thanks for reaching out to us :)

Yes, you can import any demo from Jupiter X control panel after installing the theme and activating it. Please refer to this article: https://themes.artbees.net/docs/installing-a-template/

Thank you.

kianyik

kianyik Purchased

Hi thanks for replying. That is great, I will buy now :)

Hello, you’re welcome :) Nice choice!

alph286

alph286 Purchased

hallo i cannot setup custom archive template with jet woobuilder. is it bugged?

I have 3 Jupiter licenses and have been a big fan of this product, and it’s been a go to with my clients and I’ve been happy to promote it as such. However I’ve made 2 requests for support via the artbees client area in the last month or so and I’ve been unhappy with the results. The first was a request to disable the portfolio feature in the template that automatically directs a site visitor to a blog style page when a page has the portfolio name. The response was “this is a feature so we’ll deal with it if enough people make a request”. We could argue this point – and from my business experience a feature is something added to increase value – not something taken away to increase value but that’s just semantics and I grudgingly accept your answer.

But I’ve had problems with the Jupiter Core plugin for the last week on a client’s site. When enabled it crashes the header and footer of the page. Support has been a slow, minimal effort response every two days – none of which have solved my issues. The first response was a request for login credentials which I provided but apparently didn’t work so my bad although that’s the exact same set of credentials I used for my previous support request. I logged the job on a Sunday and i don’t expect anyone to respond on a Sunday but it was Tuesday by the time anyone responded. After more than a day I got a response copying and pasting the error out from the core plugin which for obvious reasons I’ve kept disabled. But clearly no effort was put in to investigating whether any of those errors were the actual issue. And they weren’t – the PHP zip archive function was available and the uploads folder was in fact writable. I’m no expert but I’m assuming the problems with the site would be more widespread if the folder wasn’t but I may be wrong.

On Friday morning – me being in the Australian timezone I get a response saying “Ok, a new version of the theme released yesterday and now you have a pending update, since this problem is related to Jupiter X core plugin can you please update the theme and plugins? If you allow me to do this I will update them for you, let me know – Have a nice weekend”

Updating fixed nothing and I responded within less than 10 minutes. But clearly the “have a nice weekend” means i won’t be doing a single thing about this until next week. Despite the US being 13.5 hours ahead of India and about the same for the USA – it may have actually been Thursday night when this response was sent. I don’t expect same day service from any business I buy from in Envato and I’ve made support requests in the past that have taken a while to resolve. but at least the effort’s been there in the past. I see no effort this week and I’m not happy about that. No doubt some people will consider this an overreaction and I’m fine with that. But when your products are being put in front of my clients and when I’m charged for support I expect a real effort to resolve issues for my money, even if it takes a few days wait. I admit I’m re-evaluating my value for your product.

Hi and thanks for reaching out to us :)

I’m really sorry you had to experience such problems with our support. I have found your ticket in our system and now it’s prioritised. It will be replied soon. Thank you for your patience.

Hello. I am interested in purchasing your theme, but I have question first. Will I be able to import demo site/content, and update it using WPbakery page builder? I assumed this is standard feature for all themes using WPbakery, but I am finding out some themes do not allow this because their demo sites weren’t created using WPbakery. Please let me know. Thank you.

Hi and thanks for reaching out to us :)

To be able to edit templates in WPBakery, you need install Jupiter 6 theme, not Jupiter X, as Jupiter X templates are built with Elementor. How to get Jupiter 6 files, read here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/ . https://themes.artbees.net/docs/installing-theme-and-child-theme/

To install a template, you need register the theme https://themes.artbees.net/docs/registering-theme/ . Thank you.

razaahmer0

razaahmer0 Purchased

How do I activate slider revolution?

Hi and thanks for reaching out to us :)

You don’t need activate Revolution Slider plugin. It’s bundled in the theme and updates will be provided for free along with the theme update. But if you want to get premium features of the plugin, you have to buy their license and register the plugin. This is the rule for the bundled plugins for all premium themes on ThemeForest. Thank you.

Is it possible to use PHP 7.4?

Hello again, I would like to insert an icon within a text. Is that possible? It should appear as part of the text and must therefore be adjusted in size. Thanks again for your help.

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