Hello , Thank you for reaching out to us.

Issues related to purchase keys are best handled directly through the support ticket system at my.artbees.net, as they may require sharing confidential account and licensing information.

Please submit a ticket through your my.artbees.net account, and our team will be happy to assist you further.

Hell there,

Please add the following path to the end of your website URL to access the White Label section:

/wp-admin/admin.php?page=jupiterx#/settings#white-label

From there, you can recheck the unchecked boxes and review the layout again.

Best regards,

Hi there,

Our support team confirmed that you have already submitted a few tickets through our ticketing system, and they are currently assisting you there.

Since the shared information includes credentials and sensitive access details, it would be better and safer to continue the assistance directly through our support platform.

probleme résolu!

Glad to hear that

Thank you so much for reaching out to us.

The issue related to the Elementor template library is already a known issue. The good news is that the related task has already been completed and has passed several QA tests.

As you may already know, we recently introduced improvements to our UI, and we expected that some unexpected behaviors could appear after these updates. Because of that, we are preparing a new update release very soon, and this issue will be permanently resolved there.

We sincerely apologize for any inconvenience caused.

Hi,

Thank you for reaching out to us.

Please submit a ticket via my.artbees.net, and our support team will assist you—even if your support period has expired—until we find the best possible solution.

Best regards

Hi, I opened a ticket and am waiting for a response. Thank you very much.

Hi,

Thank you for reaching out to us, and sorry for the delay.

You simply need to revoke the license either from my.artbees.net > License tab or directly from your WordPress dashboard.

Please note that revoking and activating the license again will not affect your website. However, you will need to activate it again to ensure everything is properly connected.

Please let me know if you need any further assistance.

Best regards,

Hello, You can revoke your current registration from the License tab in my.artbees.net and re-register it.

Thank you very much for your feedback ass a comment. We will appreciate it if you share your feedback as a review too.

Hi,

Thank you for reaching out to us.

Jupiter Legacy has its own built-in slider, but it is not very advanced. In most cases, users rely on third-party plugins that come bundled with the theme.

For further assistance, we kindly ask you to submit a ticket via my.artbees.net, where we can better track the issue. There, you can also share your login credentials securely so we can take a closer look.

Best regards,

Oh, no. I didn’t mean the sliders on the website. I meant the sliders you adjust in settings for things like Mask Opacity, like 0 to 1. You used to be able to set it at 0.3 or 0.7, for example. But now it only allows you 0 OR 1. Is this a bug? Thanks.

It is hard to pinpoint the exact root cause and provide further guidance at this stage.

Please kindly navigate to my.artbees.net as mentioned earlier and submit a ticket so we can proceed with the next steps and take a closer look.

Best regards,

Hi,

Thank you for reaching out and sharing the details of your issue.

We already have a task in place to update and remove outdated WooCommerce template files from our library. This will be addressed in the next Jupiter update release. Rest assured, the outdated files currently in use will not negatively impact your website, so you can safely disregard the notification until the update is released.

Please note that we continuously update and remove outdated versions. Occasionally, this notice appears when a template becomes outdated between our releases.

If you need any further assistance or have additional concerns, please feel free to let us know.

Hi,

Thanks for reaching out to us.

Please navigate to my.artbees.net and go to the License tab, where you can manage your license—whether to check where it is activated or revoke it as needed.

For further assistance, if the following article does not help, please submit a ticket through my.artbees.net so we can take a closer look.

Hi,

Thanks for reaching out to us, and sorry for the delay.

A 500 error is generally related to the server environment, and it is not always caused directly by the theme itself. In many cases, it can be related to server configuration, PHP limits, .htaccess rules, or a plugin conflict.

As a first step, please try going to WordPress Dashboard → Settings → Permalinks and simply click Save Changes once to regenerate the .htaccess file. This can sometimes resolve the issue. Since you mentioned that the problem appears when updating the Home page, it would also be a good idea to temporarily disable any caching or optimization plugins and test again.

If the issue still persists, please submit a ticket through my.artbees.net and share your WP admin credentials after creating a full backup, so we can take a closer look and check whether the issue is related to Jupiter X Core or another configuration on the website.

Sorry for any inconvenience you may have experienced so far. There was temporary issue CDN on our end which should be fixed now.

If you need further assistance with importing a demo, please navigate to my.artbees.net and submit a ticket there. Our expert team will stay with you until finding the best possible outcome.

Best regards,

Hello and thanks for the details.

Since the issue still happens with only Polylang + ACF active and a default theme, it’s not caused by Jupiter X. This kind of meta syncing is usually from Polylang custom field rules or custom code (MU-plugins/snippets).

Please check:

Polylang > Settings > Custom fields: make sure the affected meta keys are not set to Copy.

wp-content/mu-plugins/ and any snippets/custom plugins for meta sync hooks (save_post, update_post_meta, pll_*).

If it’s a Jupiter X/JetEngine widget or hard-coded string issue, we can handle it. Otherwise it’s outside theme support and needs custom dev.

Hello,

Thank you for your detailed response and guidance.

I wanted to provide a quick update — when I tested again later, the synchronization issue was no longer occurring. The custom field values are now behaving independently between languages as expected.

Because I performed multiple tests (disabling plugins, switching themes, etc.), I suspect the behavior I previously observed may have been related to caching rather than an actual synchronization mechanism.

One possibility I am considering is LiteSpeed Cache. Even though I had disabled the plugin during testing, the server-level LiteSpeed cache or object cache might still have been active and affecting the behavior temporarily.

From your experience, could server-side caching (LiteSpeed / object cache / Redis) cause this kind of misleading behavior in the WordPress admin or meta values between translations?

At the moment everything seems to be working correctly, so there is no further action needed from your side. I just wanted to share the update and ask for your opinion regarding the caching possibility.

Thank you again for your support and assistance.

Best regards.

wo finde ich informationen darüber? Ich erkenne im Backend immer nur updates aller jet plugins, wie kann ich das ändern?

Sorry leute, ich habe jets deaktiviert und die jupiter eigene popup versucht, grauenhaft… Das ist schlimer als alles bisherige… Die über Jupiter und Elementor popups sind unbrauchbar mit einem weiseen Rand und ich habe keine Ahnung wie diese Handhabung jemals veröffentlicht wurde… Ich sehe auch keine Möglichkeit das zu bearbeiten. Da ist sogar das Jet Plugin Gold dagegen…

Hi there,

Thank you for taking the time to share your feedback. I understand how frustrating this must feel.

Regarding the white border you are seeing in the Jupiter X Popup, this is usually caused by global padding and gap settings that apply to elements across the website. Since those global values are not specific to the popup itself, they can create that unwanted spacing.

You can remove the white border by going to:

Jupiter X Popup Settings → Style

In the Style tab, please set both Padding and Margin explicitly to 0 px. This will override your website’s global padding and gap settings for the popup container and should remove the white border.

If you would like more detailed guidance or a step by step walkthrough, we strongly recommend contacting our support team by submitting a ticket at:

Our support specialists will be more than happy to guide you through the popup setup and help you get comfortable with Jupiter X and Elementor page building.

We are here to help and will gladly assist you in getting everything working exactly the way you need.

Hi there,

Thank you very much for your message and for sharing the screenshots.

Your concern has already been addressed in ticket #8780, and we’ve sent you detailed clarifications there to guide you step by step.

Just to clarify, the earlier instructions were specifically about assigning the sticky header through Appearance → Customize, based on your website’s current setup. They did not include switching to Simplicity Mode, as that was not recommended in your case.

Please have a look at ticket #8780 for the full explanation and steps. If anything remains unclear or you need further help, feel free to continue the conversation there and we’ll be happy to assist.

Best regards

I send reply on same ticket 3 days ago but not received any reply nor fix. header is not properly working. I want to go with simplicity mode on.

Hi and thank you for your follow up.

We can see that your support subscription has expired. However, as a gesture of goodwill, we have already responded to your inquiry in the support ticket and will continue assisting you with this matter.

That said, please understand that we need to prioritize tickets from users with an active support subscription. Because of this, responses on expired support tickets may take a bit longer than usual.

We truly appreciate your patience and understanding.

Solved it : )

Glad it’s solved

Hi, Yes, you can safely update your Jupiter Legacy website to the latest available version. The current latest version is Jupiter 6.12.3, and it should be updated along with its required plugins:

Jupiter Core 1.0.6 Jupiter Donut 1.6.5 WPBakery Page Builder 8.7.2.1

This version is stable and includes some bug and security fixes, so it’s recommended to keep all of your Jupiter websites updated to the latest version. As always, we recommend taking a full backup before making any major changes.

If you need any further help or instructions, you are welcome to submit a support ticket at my.artbees.net/support. Our support specialists will be more than happy to assist you further.

Hello and sorry for the delay and for the frustration this has caused.

The reason it’s taking longer than usual is that your issue is quite specific and hasn’t been reported before, so our developers needed to review it closely to understand what’s happening and avoid giving you an incomplete or incorrect answer.

We appreciate your patience and understanding. We’re actively looking into it and will get back to you as soon as we have a solid update. Please keep an eye on your support ticket for updates.