artbees

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11937 comments found.

2gika

2gika Purchased

Hi, i am using – Version 5.9.4 – and 4.9 WP – subfooter is missing now and if variables in options are not set we get php errors ?

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

HI I’ve updated to WP 4.9 and have reinstalled Visual Composer. Saving and many of the basic VC functions are working now but custom backgrounds don’t. I keep getting this video of a cityscape whenever I try to use my own backgrounds. Also the 100% page width does not appear to be working either.

I have tried sending tickets via the support tab but your stylesheets don’t seem t0o be working and the page is very difficult to navigate.

Hi,

The background video issue means you’re using the Original Visual Composer plugin rather than the Modified one included in the Jupiter theme.

Please go to the Plugin manager > Delete the plugin > And go to the Jupiter > Control Panel > Required Plugins > Install it again.

Regards.

rel01

rel01 Purchased

Under the theme theme options nothing is visible.

Absolutely clean version of Wordpress (latest) and latest version of Jupiter v.6

rel01

rel01 Purchased

This will happen when you change line 5 in functions.php to another name for the theme. Can I not change theme name?

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

kobisahar

kobisahar Purchased

hi, After upgraded to 6.0, RTL does not work, See here http://sahar-p.info/

Hi,

I see your site is RTL at the moment, could you please kindly recheck ?

Regards.

hi am working on a friend site and he updated to latesr version 6 and the site is no RTL at all will you fix this soon ?

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

stinorway

stinorway Purchased

All the pages are boxed, even after the newest update..

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Hi, I would like to make sure that your theme support RTL in 100%. I want to buy your theme and use it with Hebrew language.

Please let me know.

thank you.

Hi,

I can confirm the Jupiter theme is RTL compatible, you can check our document here:

https://themes.artbees.net/docs/create-rtl-compatible-website

Regards.

Updated to 6 (from 5.9) and the only thing that doesn’t work anymore is the 100% page width. We’ve tried everything (cache, removing our CSS, saving theme options,updating VC)

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Yeah, we can’t do that. We’ve noticed we aren’t the only ones with that problem. We aren’t in a hurry but if we can know when it’s solved, that would be great.

can we translate all text characters to a different language (not english)?

Hi,

Surely it’s possible with the Jupiter theme, you can take a look at our document here to know more:

https://themes.artbees.net/docs/translate-theme

Regards.

Please check your codebase .Something in your CSS files points to

/jupiter/images/selectbox-arrow.png

instead of

/jupiter/assets/images/selectbox-arrow.png

Any browser inspector will reveal that.

Cheers, Helmar

PS: A submitted ticket on your site ignored this, so as a workaround I created the folder and placed the image file in it, but that’s obviously no solution.

(removed)

Hi,

I can’t see it on your site, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

This comment section is not a good place for the bug report.

Regards.

@SenSmarketing & @ArtbeesSupport

I can confirm this. Happens on my site, www.mrmasterkey.com , too.

Hi,

I can’t see it on your site, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

This comment section is not a good place for the bug report.

Regards.

Question: Why do you load a Pinterest JS file even though no Pinterest ID/account has been defined? That’s unnecessary and reduces speed. Apart fro that, Google Pagespeed complains about the browser caching of those JS files, because it’s way too short.

https://assets.pinterest.com/js/pinit_main.js?0.6402643441688269 (3 minutes) https://assets.pinterest.com/js/pinit.js (4.1 minutes)

Hi,

Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Hi there! In your JOI template yoe are using this image: https://cdn2.artbees.net/jupiter/joi/wp-content/uploads/sites/120/2016/06/home-bg-04.jpg Would you please give us a hint how to get the license for the photo? Thanks

Hi,

You will need to contact the authors here:

Luke Gibson Trim Hawaii Andy Lloyd The Stocks Pixeden

You can see it in the Theme section: http://take.ms/T3UzC

Regards.

Thanks, we’ve already had a look there, but it would take hours or days to search there. Do you know the photo portal or the author?

This template uses Google Fonts? You can choose between several fonts?

Hi,

Besides the Google Fonts, you can use the Web Safe fonts and Typekit fonts.

Also you can use the Custom Font if needed, please check this document to know more:

https://themes.artbees.net/docs/jupiter-fonts-typography

Regards.

Wow your header builder outputs about 600 lines of JavaScript and other codes the source of the page. How is this even a good practice?

It is pushing the content so much down that is not SEO friendly. With no content and just a header and logo I get about 1170 lines of code.

I thought you guys said this is the only Theme you need. Its seems like that it needs lots of work done and it is not optimized.

Hi,

Please kindly open a ticket at the support desk so we can discuss further on this matter, you can use the compress css/js to avoid this:

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Updated to 6 (from 5.9) and the only thing that doesn’t work anymore is the 100% page width, All the pages are boxed. even in mobile Don’t tell me open a ticket, when are you going to release an update with the fix

I know and the update did not fix this problem

Please report the problem to your team and update as soon as possible. Thank you

It’s strange, could you please submit a ticket with your site login to help us check further ?

Regards.

Hi. First, let me tell you that this theme is awesome. Congrats. Now the question: Is there any Coming Soon/Website Under Construction kind of template? I was looking for a ready-made one among the 160+ that you have but couldn’t find any!

Hi,

Unfortunately, we don’t have this kind of template at the moment, but you can easily enable this mode by using a Wordpress plugin.

Regards.

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