16504 comments found.
Can you reset my license? I cannot create a ticket because my support period has expired. Thanks.
Solved it : )
Glad it’s solved
Hi Guys Is Jupiter 6 safe to update to latest version (Dec 2025) along with WP Bakery? I am currently wp 6.9
Thank you
Hi, Yes, you can safely update your Jupiter Legacy website to the latest available version. The current latest version is Jupiter 6.12.3, and it should be updated along with its required plugins:
Jupiter Core 1.0.6 Jupiter Donut 1.6.5 WPBakery Page Builder 8.7.2.1
This version is stable and includes some bug and security fixes, so it’s recommended to keep all of your Jupiter websites updated to the latest version. As always, we recommend taking a full backup before making any major changes.
If you need any further help or instructions, you are welcome to submit a support ticket at my.artbees.net/support. Our support specialists will be more than happy to assist you further.
Hey, Im waitting a week for your answer in a ticket and because of you I cant start my website. What is going on and why it’s taking so long?!
Hello and sorry for the delay and for the frustration this has caused.
The reason it’s taking longer than usual is that your issue is quite specific and hasn’t been reported before, so our developers needed to review it closely to understand what’s happening and avoid giving you an incomplete or incorrect answer.
We appreciate your patience and understanding. We’re actively looking into it and will get back to you as soon as we have a solid update. Please keep an eye on your support ticket for updates.
Hello. In jupiter legacy theme I changed a few images for images with the same size and as soon as I did parallax effect stopped working. I can´t understand why. My subscription is expired but I have sent you an email. I also have a bug in the header of a site with jupiter x since last theme update. Both themes are updated, same goes for the plugins. Would you mind answering? Thank you
Hi Joseph,
Thank you very much for reaching out and for taking the time to explain the issues you are experiencing.
Our support team is currently looking into your case under ticket #8464. To ensure everything is handled smoothly and without any confusion, we kindly ask you to continue the conversation directly within that ticket, where the team can provide focused assistance and updates.
We truly appreciate your patience, and our team will get back to you there as soon as possible.
Hello, we have a range of incopatibility issue started from yesterday related to JupiterX: Contact form 7, WP Tripadvisor Review Widgets, Smart Grid Gallery, Easy Social icons. Are you aware of that?
Hi, Thank you for reaching out to us.
At the moment, Jupiter X, along with its core plugin and all required and bundled plugins, is working smoothly with the latest version of WordPress. Based on our experience, there is a high chance that the issue you’re experiencing is caused by a third-party plugin or a specific site configuration.
We’d be more than happy to help you investigate this further and find the best possible solution. For better tracking and more efficient support, please submit a support ticket via my.artbees.net, and our team will assist you accordingly.
Looking forward to helping you further.
Hi guys I found an accesibility issue with nested tabs, AKA Advanced-Tab. Just an example but Pagespeed detects a wrong aria attribute value for this snippet:
“ARIA attributes must conform to valid values”
Tested here: https://pagespeed.web.dev/analysis/https-granjalabrada-com-rutas-a-caballo/o8xqj1dxf5?hl=es-419&form_factor=desktopHi,
Thank you for reporting this. We will check the issue you mentioned regarding the aria attribute in the Advanced Tabs widget. In the meantime, if you need to apply custom accessibility attributes, you can use the Custom Attributes field available in the widget settings to add the aria labels you prefer.
If you would like a deeper review or further help, feel free to open a support ticket through my.artbees.net/support or send an email to support@artbees.net and we will gladly assist you.
Hi, for the legacy Jupiter theme the zipped package shipped with JupiterX when downloaded manually goes back to version 6.12.2 which is actually a version behind what we are running already. The plugins are similarly not updated and WP Bakery is on version 8.6.1.
Hi,
Both Jupiter Legacy and Jupiter X come together under a single license.
We truly apologize for the delay, which has been caused by a few technical matters.
We are currently expecting the latest modified version of WPBakery for Jupiter Legacy to be released within the next two weeks.
I have previously purchased two licenses of Jupiter for clients and they are still using the legacy version as updating to Jupiter X is really a whole new theme. When I download the latest update, the “WPBakery Page Builder (Modified Version)” plugin is still an older version. When will the updated version of the plugin be available with the theme download? Thank you.
WPBakery has recently changed the structure of its codebase in a way that makes maintaining our modified version increasingly difficult. Because of this, we are not always able to release updates as quickly or as reliably as we would like for the legacy Jupiter theme.
To ensure long term stability and access to consistently updated tools, we strongly recommend moving to Jupiter X. It is a modern, actively developed platform that removes the dependency on WPBakery and offers a much smoother and more future-proof workflow.
If you decide to upgrade, we’ll be very happy to guide you through the transition or answer any questions you have along the way. Many users who moved from the legacy version found the process straightforward and the performance improvements well worth it.
Thanks again for your continued support, and feel free to reach out anytime.
Hi Admin,
Is it possible in this theme to list multiple events, then user will select one of the event and then he will register and pay for that event within the website?
Regards
Hi, There are several possible solutions for creating an event system and allowing users to register or book a seat. This can be achieved using WooCommerce, an event manager plugin, or by creating a custom post type. All of these approaches are compatible with Jupiter X.
However, please note that while we do provide a few event-related templates, setting up a fully functional event system requires proper design and configuration on the web designer’s side, and each method involves several steps to ensure everything works smoothly.
If you need further assistance, the best approach is to submit a ticket through your my.artbees.net dashboard, and we will be happy to stay with you until we find the best possible solution.
Hi, I have old version of Jupiter, version 5.0.7 . Is it possible to upgrade from that version to latest JupiterX? Would it effect my webpage design and content in any way?
Hi,
Thank you for reaching out. By installing the latest version of the Jupiter Donut plugin and the WPBakery modified version, most of the main content of your website will be rendered on the front end and, like in the Jupiter Legacy theme, can also be edited via WPBakery. However, some parts of your website, such as the header, footer, and sidebar (if applicable), will need to be recreated using the tools in Jupiter X and Elementor.
If you need further guidance with your migration, please feel free to open a support ticket at my.artbees.net/support or send us an email at support@artbees.net, and we’ll be happy to assist you.
Best regards,
[#8052] from artbees account, waiting for reply.
Your ticket is already replied.
I was previously using Jupiter v6.1.4 with PHP 7.4, but whenever I switch to PHP 8.0 or higher, the website goes down.
I have now uploaded Jupiter (Legacy) v6.12.1, which works fine with the old child theme on PHP 7.4. However, as soon as I update to PHP 8.0 or above, the site crashes and displays a critical error.
Since PHP 8.0 is not supported, some of my plugins are not functioning properly with PHP 7.4.
Kindly advise how I can run Jupiter Legacy smoothly on PHP 8.0 without causing the site to crash.
Hi, Thanks for reaching out.
The latest version of Jupiter (Legacy) is fully compatible with PHP up to 8.2.x. Please make sure you have also installed the latest versions of the theme’s required plugins, as well as updated all other plugins on your website.
If the issue persists after updating everything, feel free to submit a support ticket at my.artbees.net/support or send us an email at support@artbees.net and we’ll be happy to check it for you.
I just updated Jupiter to newest version and it seems like the “post options” to hide headers and footers on individual pages is gone.. or has it moved? is this still possible?
Hi,
Thanks for your comment. For issues like this, we kindly ask that you submit a support ticket so our team can review the details more thoroughly and provide the best possible solution. Unfortunately, we’re not able to offer in-depth technical support through the comments section.
Please visit https://my.artbees.net/support/ to open a ticket or email us at support@artbees.net, and our support agents will be happy to assist you in resolving the issue as quickly as possible.
Thank you for your understanding and cooperation.
Hello,
Using legacy Jupiter theme : It looks like the Revolution plugin has no update available. Do you still support the legacy theme?
WordPress Slider Revolution Plugin <= 6.7.37 is vulnerable to Broken Access Control
Thank you,
Hi Olgaboca, We’re still maintaining and updating Jupiter Legacy and its bundled plugins. Slider Revolution has just been updated to the latest version.
You can update it directly from your Jupiter dashboard, or download it manually from your my.artbees.net dashboard and update it manually.
I’m currently running JupiterX Core version 4.11.0 on my website. After attempting to update the theme, I noticed that several shortcodes are no longer working as expected—they appear to be incompatible with the updated version.
Could you please advise on how to resolve this issue? Is there a recommended fix or patch for shortcode compatibility after the update?
Thanks in advance for your help.
Hi,
Thanks for your comment. For issues like this, we kindly ask that you submit a support ticket so our team can review the details more thoroughly and provide the best possible solution. Unfortunately, we’re not able to offer in-depth technical support through the comments section.
Please visit https://my.artbees.net/support/ to open a ticket or email us at support@artbees.net, and our support agents will be happy to assist you in resolving the issue as quickly as possible.
Thank you for your understanding and cooperation.
Hi there, for one of my clients i am using the latest Jupiter 6 theme and integrated Google recaptcha on the contact page form, works fine. The quick contact form has its own captcha and since recently it’s not blocking spam anymore. I have disabled the quick contact button yesterday. Is there a way to fix this issue?
Best regards, Marcel
Hi,
Thanks for your comment. For issues like this, we kindly ask that you submit a support ticket so our team can review the details more thoroughly and provide the best possible solution. Unfortunately, we’re not able to offer in-depth technical support through the comments section.
Please visit https://my.artbees.net/support/ to open a ticket or email us at support@artbees.net, and our support agents will be happy to assist you in resolving the issue as quickly as possible.
Thank you for your understanding and cooperation.
Hello there, we run a marketing company, and our website is looking a bit dated. We were wondering, before we purchase your theme, does it come with an AMP version as well, as we want a new website, thats designed for desktop, mobile and a AMP version of the website. Its for https://www.walshandpartners.co.uk/ Thank you in advance for your help Ryan Walsh of Walsh & Partners in Cardiff, South Wales
Hi,
Thank you for your question. At the moment, Jupiter X does not include a built-in AMP feature. However, the theme is fully responsive and allows you to create optimized layouts for every viewport. This ensures your website will perform smoothly across all devices without limitations, following best practices in code and structure.
Best regards,
Hello,
The update is not available for: WordPress JupiterX Core Plugin <= 4.10.1 is vulnerable to Cross Site Scripting (XSS)
Thank you, Olga
Hello? Any update on this?
Thank you, I see you provided an update to 4.11.0
But still the same issue, WordPress JupiterX Core Plugin <= 4.11.0 is vulnerable to Cross Site Scripting (XSS)
Please update Jupiter X Core to v4.11.1 and it will solve the issue.
Hi, looking good. The sellkit plugin included is the full version? If I decide to use jupiter x and wan´t to use gutenberg as the builder will I lose functionality? which? are the pre built websites also available in gutenberg blocks? or the theme needs elementor?
If you’re still stuck or have any questions, just create a support ticket and my teammates will be happy to help you out!
I got this error when SellKit is active :
You specified “never” for fields.billing_details.address.state when creating the payment Element, but did not pass params.billing_details.address.state when calling stripe.createPaymentMethod(). If you opt out of collecting data via the payment Element using the fields option, the data must be passed in when calling stripe.createPaymentMethod().
I’m using Woocommerce payment.
Hi,
For the best assistance with this kind of problem, I’d recommend opening a support ticket. Our support team has the tools to properly diagnose and fix this, but I can’t offer that level of help directly here.
Could you please create a new topic on our support page? You can do that here: https://my.artbees.net/support/
Just share the details there, and our team will work with you to find a solution and get everything running perfectly.
We appreciate your understanding!
