artbees

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11675 comments found.

Hello, I having an issue with mobile logos, my logo shows correct on my laptops but it does show at all on my mobile device. here’s my website www.nyarkophotography.com thanks

Hi,

Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

rrdr

rrdr Purchased

Great theme! Quick question, is there a way in Jupiter overlay sections. For example, this theme in the ADOPTIONS section, there is a large background image then content boxes that are overlaid or offset on top. Can this be done with Jupiter? thanks.

http://www.nicdarkthemes.com/themes/charity/wp/demo/charity-navigation/

Hi,

It can be done with some custom css, please kindly open a ticket in the support desk so our support staffs help you on this.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

fabiomega

fabiomega Purchased

Hello! I am creating POSTS and the SUMMARY is not showing up. How do I enable it and set the number of characters to display? Follow the error print: http://prntscr.com/gn9skz

Thank you. =)

Hi,

Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Hello, how the licensing works? I can create 1 site per 1 licence, is that correct?

Hi,

Each Purchase license just able to Register for one site (domain) only, if you want to use it for 2 domains > you will have to buy 2 and so on.

Regards.

Hello, is last version compatible with Google AMP ? thanks

Hi,

We didn’t test the Jupiter theme with this plugin yet as well as hear any feedback from the Customers about it so we can’t confirm with you if it’s compatible. ​ However, you can ask the Jupiter theme community here: http://forums.artbees.net/c/jupiter/ask-the-community

So other customers can share their experience with you and let you know if is compatible with Jupiter theme.

Regards.

I seem to have a white gap beneath the footer of my website (below copyright) could you tell me what could be causing this?

Hi,

Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Hello!

One question, is there any option to rate portfolio items? Something like 5stars rating?

Thank you

Hi,

I afraid this feature is not available in the Portfolio item yet.

Thus please kindly ask about this as a feature request in our community forum:

http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-here

Regards.

Dear team,

I am interested in the pluvius template and have some questions:

1. Are the sections in the demo some slider or just background images of a full height section? 2. Is it possible to use anyshortcode within those sections, eg. contact formular, audio files, videos, texts, buttons etc…

Thank you in advance. Asterios

Hi,

1. It’s using the Edge Slider One Page item.

2. Yes, it’s possible to use the Shortcode inside the Edge Slider item.

Regards.

cindyds

cindyds Purchased

Hello

I changed the server on my site, updating the theme but the visual composer plugin no longer works. I need to activate it while I only have the purchase code of Theme Jupiter. I can not work on the site because of this … I no longer have access to support, and it’s very embarrassing to pay $ 41.13 for a simple upgrade that does not work …

Thank you for your help. Cindy

Hi,

To install the VIsual Composer plugin to your site after updating the Jupiter theme, please go to the Jupiter > Control Panel > Required Plugins > Visual Composer plugin > Install it.

Regards.

Hi there, 2 small questions:

- Related posts don’t show on the single post, even when turned on in the page settings. - Alternate menu doesn’t work. We select a different menu but the menu doesn’t change

Any chance we’re doing something wrong?

Hi,

Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

We have set our page memory limits to be 512MB, but Jupiter is reading that incorrectly. It is reading from the default file instead of server setting. How can we have that override? The default file setting is too low.

Hi,

Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

i bought through envato so I can’t login…

Hi,

Please create an artbees.net account then log in normally, every customer buy the theme through envato.

Regards.

kiwii

kiwii Purchased

Awesome theme!!!!

Would love to see more possible customization on the header!

Hi,

You can see the different Header Styles along with our Templates here:

https://themes.artbees.net/template/

Also, in the next update of the Jupiter theme, we will release Header Builder feature which can help you build any Header Layout you want.

See more about this here:

https://themes.artbees.net/docs/header-builder

Regards.

nebaon

nebaon Purchased

Google Webmaster Tools problem: I get an error 500 for wp-content/themes/jupiter/ and an access denied for wp-content/themes/jupiter/assets/js/. Is there any fix for that?

Hi,

Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.

https://artbees.net/themes/dashboard/new-ticket/

Regards.

Mobile issue: the content doesnt really get 100% responsive. Everything doesnt scale down and you can scroll right and see the background. E.g: https://www.discovero.de/top-20-fragen-im-vorstellungsgespraech/ – how can I fix this so that everything fits into the mobile view? thank you :)

Is it possible to have two different top-bar menu? (one showed in a page, one in another)

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