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I have a client with version 4.1.1 installed. I’m doing an upgrade to the latest version on a test install, before updating the live site and before purchasing another license to install a copy on another site. But now I want to update the Visual Composer plugin, but it won’t let me. It asks for a license, but the old one did not have a license because it was part of Jupiter. How does this work???
The new update requires the theme to be registered for all of these stuff. So, you may temporarily remove your current API key from your Artbees Dashboard, generate a new one and register the theme, install everything you need and then remove the API key again and generate a new one and register the old theme with it.
Hi, I cannot send a ticket, please help!! https://drive.google.com/open?id=0Bx4deDoWqgPRc3JXb3FVZG5wU1E
Please use Incognito mode or clear your browser cache. Then try to send a ticket.
I just bought the theme it seems I can’t register with my purchase nor access support to send a ticket what’s going on??????
There was an issue for 2 hours with our DNS servers. It must be solved now.
I need help with a backward compatibility issue on the functions.php file. Just updated my support plan but can’t submit a ticket through the support page. Please help.
It was a temporary issue, please clear your browser cache or use incognito mode to send a ticket.
I am trying to submit a support ticket but it keeps saying ticket not submitted. The following error message shows up after trying to submit:
cURL error 6: Could not resolve host: themes.artbees.netcURL error 6: Could not resolve host: themes.artbees.net
It seems the support system is now working. I was just able to submit a Support Ticket successfully. Hopefully others can do so now as well.
Yes, it was a temporary issue. Thanks for letting us know that the issue is solved on your side.
+1 you guys are having issues with ticketing system. Shows I have no tickets with you guys :-/ I have quite a few lol
Would you please check it now?
It worked not long after. Little hiccup
Thanks for the continued awesome support!
I too am having a problem on your web site. I can not register a new license and I can not submit a support ticket. I see at the top of the page – cURL error 6: Could not resolve host: themes.artbees.net
This was a temporary issue with our DNS servers and it’s solved. It was lasting for only 2 hours. Sorry for that.
Image Slideshow Element shows images in a very low quality low-res on the page. Is there a way or option / setting to change it so that images used in image slideshow are high-res? Thank you!
It’s better to be asked in the support desk because there might be multiple reasons for it and it needs to be seen. However, please check the Image Resize Quality from Jupiter -> Theme Options -> General -> Global Settings and make sure it has a value above 60%.
Can you explain quick how to set up the Edge one pager with content like the demo? http://demos.artbees.net/jupiter5/pages/edge-one-pager-content/ I have read the docs but cannot see how this is set up?
You should enable the Visual Composer for Edge Slider post type first to be able to create custom layout on it. Please navigate to Visual Composer -> Role Manager and set the post type to custom and check the edge post type.
Thanks for the reply. We did try this but cannot get it like the demo. There is a preloader between slides which we don’t want and can’t seem to get the background colour on sections to go full width. Are there any Docs on how to set it up? perhaps or an xml file we could use to import like the demo?
I am interested in purchasing your template. We liked it very much. I wonder if it is possible with a Purchase Code to get more API Keys? That is to say, whether in your control panel, choose several templates and use them for different domains wordpress (registration and installation). Thank you!
Unfortunately, no. It is not possible to generate multiple registration keys with one purchase code. But you can use the theme on unlimited subdomains or folder installations in the same domain.
Hello. I’ve purchased the Jupiter theme for a fresh WP install and now I am trying some different templates.
What is exactly the removed data referred int he message: “Installing a new template will remove all current data on your website. Do you want to proceed?”
Are the posts and other WP data being removed or only template data?
It’s your content. Although it takes a backup first and you can easily restore it back, but all of your contents will be reset due to the template installation.
Please help me understand do I need to purchase 2 licenses if I want to install Jupiter on 1 domain in 2 installations. My website has 2 wordpress installations: mydomain.com and then members.mydomain.com, do I need 2 licenses.
Absolutely no. You can use one purchase code for two, three and actually unlimited number of subdomain installations. Just register the theme with the same API key you used to register the main domain.
I cant get register with visual composer. It ask an CodeCanyon Visual Composer license key
Please help asap, need this site working for this weekend
You don’t need to register the Visual Composer. It is free of charge and comes bundled with the theme. There is no code to register by the way.
Under WooCommerce – System Status – Templates we are seeing the current Overrides::
jupiter/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1,
jupiter/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1,
jupiter/woocommerce/myaccount/form-edit-account.php version 2.5.1 is out of date. The core version is 2.6.0,
jupiter/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 2.6.0,
jupiter/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0,
jupiter/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 2.6.0,
jupiter/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0,
jupiter/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 2.6.3,
jupiter/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 2.6.3,
Can you let us know how to fix this or update? We are using Jupiter Legacy 4.4.5 and do not wish to move to Jupiter 5. Thank you!
Can you manually override the version of the files in the mentioned list? You should open the files manually and change the version at top of each one. That’s all.
I’m really loving your theme and just have a really general question!
Will you let me know how to do this again? I went to add the Resources sidebar to other categories but cannot figure out how to do it. I checked in the post category settings but there is no option to change the sidebar.
If you did it for a specific category, you probably made it up in a child theme by some code modifications or used a plugin like Widget Logic. Unfortunately, it’s not possible to assign a sidebar to a specific category.
I’m using the Jupiter 5.7 version on Wordpress 4.7.3, but I’m stuck on updating my plugins. It seems I can’t update the two plugins:
- LayerSlider WP, version 6.1.6 -> 6.2.0
- Master Slider Pro, version 3.1.1 -> 3.1.2
Please help/advice. My website returns orange in MangeWP because of the un updated plugins.
Would you please open a ticket regarding this issue in the support desk? It does need a closer look to find the exact reason of the problem.
We have problem.
The systems sai「Purchase code is already registered by o*2@i.*i.jp」
I already emailing to firstname.lastname@example.org
Please check it with Alex. He will be in the office from Monday. Thank you.
Hello, I am interested in your theme, I would like to know if I can create the structure and functions of this site (http://expose-photo.de/thorsten-schmidtkord/airshots/) with your design/theme? We are looking for a theme that can implement this structure and functions and works without problems. Best reguards.
It is possible actually, but takes too much modifications. I believe it could be a little bit hard with our theme.
Please let me know where my mistake is, so I can fix it!
Why is it impossible for me to get support, I cannot post a support ticket … since Saturday and no the support period has not finished yet.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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