16029 comments found.
if i understand, the theme works and is editable with Elementor … is this version of elementor lifetime or does it run out of license after one year and i need to buy its license for the next year? thank you
Hi,
Any idea why product names are not clickable? check: https://www.turkishtestingboard.org/kayit/
Working in Elementor with and the widget is “Products” which comes with theme.
Thanks.
I think the problem comes from when I change location for “add to cart” button to “outside image”. So “outside image” location, I cannot click product pic and name.
That might be theme’s bug?
Hey there
it’s not a link here, it’s just an h2 tag. Are you using Customizer or Custom setup in the product setting? please check
Would be great to start a support ticket on problems like this, this comment board is not the best place to troubleshoot problems.
Regards
Good afternoon,
I am here with a little problem with the elementor form in your theme. I created form that in the computer is good, but when I go to the mobile the date and time field appear without placeholder and smaller than it was supposed to. Can you help me?
Thanks
Hey there
Yes, we can help you, please start a support ticket and we will check your problem
Regards
Hi Team
I have brought this theme long time ago. It’s amazing theme and I have gave 5 star also since long time.
I have a question.
I just noticed that you have put form builder also in theme’s desc. Which plugin it is? Because jet engine have stopped forms. Is it jet form builder?
Regards & Many Thanks
Hey there
Thanks for kind words 
We have our form building widget, it’s now included in the theme, I cant say it’s exactly same as JetForms but you can use it in most cases
Regards
Nice
Thanks 
I have a client site that I inherited that uses Jupiter. I need to do updates, but don’t have access to the original license. If I buy Jupiter X, will that license work for the Jupiter site? If not, how can I purchase a license for Jupiter so I can do the necessary updates? Thanks!
Hey there
Yes, it will work
Regards
Though my support period is expired. But I have encountered a major issue with your theme update as on updating the theme my complete website font sizes and type are changed. It is become a mess to change the font size of all Hi, H2 on every page. I feel like devastated. Please let me how to resolve this.
Hi there
Accept my apologies but you need to start a support ticket on problems like that. Our support agent will help you to resolve it, I cant provide quality support here on this comments page.
Regards
Hi. I have a few questions about the Listing / Directory
1. Can Merchants upload their own photos, videos, information etc through their own dashboards using frontend submission?
2. Can visitors to the website message the merchants directly?
3. Is there an appointment feature?
4. Is it capable of filtering by countries, cities and towns
5. What additional plugins would I need for the Listing/Directory to be fully functionable with features?
6. Can I redesign the Single Listing Page
7 Can I have more than one submission form for Merchants in different services. Example the form for an Auto Dealer would have different features from a form for a Restaurant Owner.
Thanks
Also Can I use more than one demo on the same website?
For a theme with so many customers shouldn’t you employed individuals to at least respond to customers requests and concerns within a few hours. This don’t reflect good at all on your support.
I bought this theme when it first came out and I didn’t bother to use it because of the poor customer support and problems with the theme. Now I have decided to use it again since I have noticed there have been many developments etc.
But apparently I see your Customer Support Service has not really upgraded with theme. That is quite unfortunate. I want to use this theme and subsequently renew my support but if the Customer Support takes this long to just respond to a few questions I cannot even imagine how long your support will take to respond to an actual problem. I have my doubts such a shame.
Hey there
My apologies about this delay, usually this may only happen due to weekends only.
Here are all the answers to your questions:
1. You need to set it up, yes this is possible but you need to setup it 2. Possible by third party plugins 3. No, but can be achieve by third party plugins 4. Yes 5. All plugins are included in the theme, you don’t need extra plugins. 6. Yes, of course 7. Technically this is possible but you need to set it up.
Regards
Hmmm Interesting is your weekend 3 and 4 days long. Very poor excuse. You need to treat your customers like they matter.
@kokotee, I fully understand you, accept my sincere apologies about that, usually we don’t have such a delays
Let me know if you still have any questions
Regards
Specifically, I have encountered a problem where the product variation selection field is not visible on the single product page. This issue prevents customers from choosing different variations of the product before adding it to their cart. Is this issue related to the latest theme (3.2.0) version?
Hi there
Sorry but you need to start a support ticket on problems like that. Our support agent will help you to resolve it.
Regards
Hello,
The Revolution plugin Version 6.6.12 is reported to be vulnerable. Can you update it?
I am using Jupiter 6 (legacy), and the plugin update is not available yet for Jupiter theme users.
Revolution Slider was updated to version (6.6.13) on 4th May 2023.
Thank you, Olga
it is strange that your theme was last updated on Last Update 22 May 2023 and you didn’t include the updated version of the revolution plugin.
Hi Olga
Sorry for the delay, yes indeed it took a while but we will defiantly update it soon.
Regards
I found out recently that i have i script wich is redirecting people on other site, but i can’t find the script in the code, is someone having the same issue ?
Hi there
Similar problem was not reported before and I can say for sure our theme doesn’t have this functionality.
Regards
I just submitted a ticket earlier today regarding a major syntax error that Hostgator found in the JupiterX Core plug-in. I have several newer clients using JupiterX that this is not happening with, only one of the older sites so far. I am asking the Jupiter team to figure this out so that these very time-consuming events don’t keep happening. Here is the error code that needs to be fixed:
Parse error: syntax error, unexpected ‘)’ in /home3/agws2d5dudyk/public_html/wp-content/plugins/jupiterx-core/includes/control-panel-2/includes/class-layout-builder.php on line 750
Hey there
Your problem is already resolved, try to update your PHP above 7.4 version.
Regards
Hi, revolution slider is still a part of jupiterx? if so, how to activate it? thanks!
Hey there
Yes, it’s bundled in our plugins but activation key is not provided (same for other plugins) which is normal when premium plugin is included in the theme package.
Regards
thanks! how can i use it? i cant found the option to load rev slider
Hi
You can get it from Jupiter X dashboard or from our ATP account: https://themes.artbees.net/dashboard/releases/
Regards
Ok I need to renew support in order to use your templates for page. Question : I use Jupiter “classic”. Not Jupiter X. How I can do that?
Hey there
They are both in the same package, its one product but two themes
Regards
Noted. Thx.
Is there a possibility that WordPress 6.2.1 breaks Jupiter X’s menu system? My menu isn’t visible anymore.
Hi there
Lots of our customers are using them and we don’t have any registered problem about it.
Regards
Hi all @artbees!
Just wanted to understand and clear the difference between Jetwoobuilder and SellKit Pro.
I see that Jetwoobuilder is useful to customize and build the product page. SellKit gravitates more toward upsell, funnels and analytics. However, they both have a great Checkout Page with features that seem to be similar.
So, questions:
1- Can they both be used without one interfering with another?
2- When it comes to “Check Out”, can I build a product page with Jetwoobuilder but choose to use the SellKit Checkout Page with all its features of upsell and so on…? Is that possible?
Thanks!
Hey there
Thanks for asking
1. Yes, sure, 2. Yes of course
Hello – we need to update to PHP 8.0 or above so that WooCommerce will work properly, but Jupiter Donut causes a fatal error when we update PHP. I have deactivated all other plugins, and I have seen that perhaps an image widget is the cause, but we may have thousands of them on the site. Can you provide a timeline on the fix for this issue?
Hi there
Jupiter Donut is compatible to PHP 8.0 version, if you have problems with it please start a support ticket and we will review it.
Regards
Hi,
I have a problem with Jupiter megamenu. When it open on mobile scroll is disable, I add two menu, normal menu and it scroll and Jupiter mega menu and not scroll. How to fix that?
Thanks.
Hey there
Please start a support ticket and we will review your problem, from this point I cant suggest anything because I cant see the problem. One thing to consider, instead of JetMega menu you can also try Advanced menu widget, which is newly introduced in Jupiter X and can replace major functionality of JetMegamenu
Regards
WPBakery Builder (Modified) Keeps Reverting to Text/Visual Builder
After the update to WPBakery Builder, my site will not “hold” the page builder. Every time I open a page to edit it, the builder is in Text Mode from the classic builder.
Can someone please advise?
Hi,
I have a pre-sale question. Does this theme comes with Premium Elementor plugin?
Hi there
Thanks for asking
Premium Elementor is not included in the theme (Usually Elementor pro is not included in any theme) but we cover all of the Elementor pro features with our widgets and features.
Regards
HI, this theme allows maximum customization, but I have a problem that I can not solve in the assoi.com site. I update the content in the portfolio article https://assoi.com/lavori/misiliscemi-portale/ but the changes are not displayed. The original article continues to show. I also tried making a duplicate with a plugin and the behavior of this duplicate is identical. If I go back to edit from the article page, I see the latest changes made. I also cleared the DB of revisions and disabled the cache. I don’t understand where the problem is. I hope for your suggestion Thank you Greetings
sorry, I found the problem, it doesn’t depend on the theme, but on my stupidity. I had created the article with Elementor and then disabled the use in the portfolio. I reactivated it, edited the article, it works!
Thanks for updating us
Everything happens :))
Regards
