741 comments found.
Hi There, how do we turn off the little spinning COG icon that lets people choose a skin on the live site?
Hi.,
Thank you for contacting us.
You can remove it from Dashboard > Dreamspa > General > Others > Disable Style Picker > Yes > Save All. Please have a look.
Regards., DesignThemes Support.
Hi,
I have 2 problems in the form location. See the screenshot send by e-mail. I want the e-mailadress and homeadress align right. How do I fix this?
Hi.,
You are using the html codes inside the editor section. It is not recommended to use the html tags like div, span etc in the editor section. Try to use the shortcodes from the shortcode generator. Use 2 column shortcode and place the address and contact info in each columns.
Regards., DesignThemes Support.
Can you fix this for me. I have send you an link.
Hi!
Hope you had a great weekend 
,
We have already informed not use the html tags in the editor section. Just go the “Text” mode of the editor and you can see all the html tags that you have used. Please remove that and try to use column shortcodes.
Regards., DesignThemes Support.
I have send another e-mail with screenshot.
I want the text in the ‘box’ below popular procedures align to the right, and fully exploit the space here. How can I fix this.
Hi.,
The changes has been done. Please have a look.
Regards., DesignThemes Support.
Where can I change the line ‘We provide lots of spa service. Enjoy your dreams with spa!’ See the page LOCATION.
Hi.,
Kindly., check this screenshot for the section to edit that subtitle
http://screencast.com/t/dIHgb1AcssaKRegards., DesignThemes Support.
Where can I change the line ‘Little to know about us. We are here for you.’ See the page PROCEDURES.
Hi.,
Kindly, Check this screenshot for the section to edit that subtitle -
http://screencast.com/t/lTEkbmku3VERegards., DesignThemes Support.
I have send another e-mail. I have an problem with the messagebox in the page Location. After pushing the button I get an error. Sending of message has failed. And I want the e-mailadress and homeadres align right. See the screenshot in my e-mail
Hi.,
We checked your contact form and it is working fine. We received the mail. Check the screenshot of the mail that we received. http://screencast.com/t/2C29mOSMnf Change the mail id and have a look.
Regards., DesignThemes Support.
Hi,
I have send an e-mail at the right bottom form @ http://themeforest.net/user/designthemes. Check the screenshot I send by e-mail .I want the size of the boxes the same size and the text and buttons on one line with each other
Can you help me how to do this?
Regards
Hi.,
You need to put the title and description with same length to have the buttons in the same line.
Regards., DesignThemes Support.
can I fix this by spaces. What is the code for this
i have used but it is not working in this area
How do I get text to next line
I have send an e-mail with screenshots
Hi.,
Please check the spacing issue now.
Regards., DesignThemes Support.
Thank you for this. I have send you another e-mail about the spacing issue. Please check you e-mail. Regards
Hi.,
That space can’t be removed. If you remove it, then it will go the first line.
I have disabled Favicon, but I still see the Favicon of DreamSpa. What do I have to do?
Hi.,
We can’t see any Favicons in your site. Please have a look.
On the home page there are among Popular procedures 3 ’ boxes ’. When I’m writing in a ’ box ’ the text with the procedure, it is written in capital letters. How do I get normal letters?
Hi., Kindly, Send us the page link and screenshots of the issue. So that, we can have a clear look at your issue. Then we’ll help you get rid of it ASAP!
Regards., DesignThemes Support.
I can send you the page link, but how do I send screenshots?
I have send the link by e-mail at the right bottom form @ http://themeforest.net/user/designthemes
Hi.,
We have replied to your mail. Please send the screenshots to that mail.
On the Home page under Our Gallery there is a block with the words ’ We care for your beauty and fitness. Dreamspa will be the best suitable theme for your spa business and needs. ’. I want to use this block but without the ’ Purchase Now ’ button. What should I do to get this block without ’ Purchase Now ’.
Hi.,
You need to remove the purchase button from the file wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php line no: 733 in the function dt_sc_callout_box
Regards., DesignThemes Support.
Where can I change the words ‘Call us’ and ‘Mail us’ that appears at the top of the page?
Hi.,
You can edit it from the file wp-content/themes/dreamspa/headers/top_menu.php
Regards., DesignThemes Support.
I have an problem on the page ‘Our procedures’ In the template ‘Dream SPA’.
The first 4 procedures: Aromatherapy, Skin Care, Herbal Spa, Drink cures. I you click on one of these procedures then the page on the screen is scrolling down to the concerning procedure.
I made a copy of the first 2 procedures and place them below ‘Drinking cures’ in the programtext.
For example I made a copy of Aromatherapy and Skincare and changed the names in Hydrotherapy and Electrotherapy. I also changed the goto, in 5 and 6.
If I click on Hydrotherapy or Electrotherapy the page on the screen is not scrolling down to the concerning procedure. It jumps directly to the concerning procedure. The scrolling down is not working. What do I have to do to fixe this?
Hi.,
Thank you for contacting us.
Let us know page where link you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello. Thank you for your reply. I do not understand. Do you want my login and password of mine wordpresssite. How do I send this? It is confendential.
Hi.,
Kindly., Send it through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Hello. I have send it by this form (e-mail). Let me know if you know the problem and the solution
Hi.,
We have fixed the issue. The class=”onepage” was not called to the second set of links. We have added it to fix the issue.
Hi
I am trying too use the videoguide to set up my page but there is no sound to it.
When im building my page, I dont get that page builder icon under visual as shown in the documentation. How do I get it?
Best regards
Rebecca van Eck
Hi.,
Thank you for contacting us.
1) Our YouTube videos do not have audio. We are working on updating the videos with voice.
2) You can enable the page builder from Dashboard > Dreamspa > Page Builder.
Regards., DesignThemes Support.
Thanks, but I only get this message: Please activate “DesignThemes Core Features Plugin” to get the Page Builder options. And I can not find this plugin, do you have a link for it?
The plugins that follows the theme will not be activated, I get error messages on all exept one.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
We have sent you credentials and asked for your assistance with the homepage image carousel 3 times. Can somebody please insert the image carousel into our homepage – or give us some CLEAR instruction on how to do it. We have images in Media with associated taglines, but have been unsuccessful to get it to work correctly.
Hi.,
Kindly, Send your wordpress admin details via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Also go to your home page and select “Text” tab and paste following shortcode in attached text file.
https://www.dropbox.com/s/n1cmpkbgooniau0/shortcode.txt?dl=0Regards., DesignThemes Support.
I have sent you our credentials and plugged in the dropbox code you have included here. This is not the piece we want working in our website, we want the image carousel, the page shown here:
http://wedesignthemes.com/themes/index.php?theme=dreamspaThe large picture carousel at the top of the page. Our images are in our Media folder, we are unable to get this carousel to work with our images.
Thank you,. Jennifer
Hi.,
You mean the slider section as shown in the screenshot ? You need to slider section in your home page. Please let us know, so that we can help you better.
https://www.dropbox.com/s/v6cpwwnivcq9sbg/slider.png?dl=0Regards., DesignThemes Support.
YES! The slider section. We need the slider section in on our homepage with the following images in Media:
valentina.jpg – “Be a Light unto Yourself “ Buddha
mountains.jpg – “The great Way is easy…Be aware when things are out of balance.” Lao Tzu
awakening.jpg – “When one realizes one is asleep, at that moment one is already half-awake.” P.D. Uspensky
Hi.,
You have sent only the FTP details. Kindly, Send us the admin details via the right bottom form located @ http://themeforest.net/user/designthemes, so that we can install the slider as our demo site. You need to replace the images in the slider with your own images. Hope you understand.
Regards., DesignThemes Support.
Hi I am a developer for my customer and I have a problem with sending email from booking. All the time my emails are blank. way ? I found this : $message = dttheme_option(‘company’, ‘appointment_notification_to_client_message’); $message = dt_replace( $message, $array);
Way do you replace a message from Dream Spa settings from admin with an array that will never be as string in email ? I do not understand what exactly you want to do. All that I need the email body to be all data from form. Not a simple message.
Thank you Regards Ana
Ok found the replacement but my email are empty from dt_replace. Way?
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!
Regards., DesignThemes Support.
Found the problem. But it will be great to write in the documentation that you must add the attributes in the admin Notification to be able to send content from the form reservation. ([STAFF_NAME], .....) Or create a widget with predefined for each one.
Thank you Regards, Ana
Hi.,
OK. While update our theme we will clearly explain this in our documentation.
Thank you.
Regards., DesignThemes Support.
love dreamspa! beautiful theme, site builder rocks. my client site goes live tonight. (woo) Can I change title “RECENT GALLERY” ? seen throughout site, as here—http://hmcdesign.com/thewell/dt_galleries/electro-acupuncture/ ? wanted all to just say “AT THE WELL”
thanks, Henry
Hello,
Thank you for contacting designthemes.
You can change it from the file wp-content/themes/dreamspa/single-dt_galleries.php line no: 48
Regards., DesignThemes Support.
In the template ’ Dream SPA ’ on the page ’ Our procedures ’ means 4 buttons: Natural Alchemy, Completely Herbal, Coffee House Spa and Outdoor Spa. What do these buttons in if I click on one of these?
The idea is that if I click on the button ‘Natural Alchemy’ I see the procedures associated with this and when I click on the button ‘completely herbal’ click I see the procedures of completely herbal. I assume that this is so. What do I do so to make it work?
Hi.,
Thank you for contacting us.
Kindly refer the attached screenshot will help you get a clear view.
-http://screencast.com/t/mVxKH4gl1hl7
-http://screencast.com/t/pjxF79e0fCg
Regards., DesignThemes Support.
If you are in ’ Our procedures ’ of the template ’ Dream SPA ’ click on for example ’ Skin Care ’ then goes down to ’ Skin Care ’ at the set position. How do you setting this position?
Hi.,
Kindly refer the attached screenshot will help you get a clear view.
-http://screencast.com/t/mVxKH4gl1hl7
-http://screencast.com/t/pjxF79e0fCg
Regards., DesignThemes Support.
If you’re in template ’ Dream spa ’ scroll down the navigation bar (HOME/ABOUT US/RESERVATION/PROCEDURES//GALLERY/SHORTCODES BLOG/SHOP/LOCATION) above in fixed. How do you this?
Hi.,
You can enable it from Dashboard > Dream Spa > General > Others > Enable Sticky Navigation > Yes > Save All. Please have a look.
