Hi there, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
Art

Hi csilva101,

This is a custom request, and we are afraid that it is not possible, but we will try to do something about it if we can, if not we will leave it.

Please send us your website URL and your WP credentials on email.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

P.P.S: I saw that you have created some other tickets, on the future can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
—Ylli

Hi cdriscoll66,

Hmmm this is really strange. Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi Ylli, I am fortunately up and working fine right now. Thank you again for the help and continued service. I appreciate it.

Hi cdriscoll66,

Glad to hear that that the problem is solved now

P.S: It would help us a lot if you could rate Kalium on themeforest from your Downloads tab, ( if you don’t know how, just open this link )

Kind Regards,
—Ylli

I’m on 1.5.2 now – Rev sliders still not showing up. I might need you to log in and look around

Never mind – I had to update rev slider in the plugins after updating to 5.1.2 – all fixed

Hi aminoli,

Yep, you just needed to update Revolution Slider with all the plugins.

Glad to hear that the slider is fixed now

Kind Regards,
—Ylli

Hi Efrat,

1a). This is the Lightbox effect we implemented in the theme, unfortunately there are not other type of animations.

1b). To achieve this paste these lines of code to your Custom CSS area:

.single-portfolio-holder .gallery .photo .caption {
margin: 0px !important;
opacity: 1 !important;
}

.single-portfolio-holder .gallery .photo .caption h3 {
color: red !important;
}

1c). That is not possible now, maybe we’ll add it as an option in the upcoming updates.

2. Unfortunately this is not possible.

3. Add this code to the Custom CSS to achieve that:

.main-header.menu-type-standard-menu .standard-menu-container div.menu>ul ul, .main-header.menu-type-standard-menu .standard-menu-container ul.menu ul {
min-width: none !important;
}

4. You can have three widgets but not in the copyright area, you can put these information in the Widgetized Footer and then disable the copyright area.

P.S. Please update the theme, we released the new update today, it is better to stay safe and updated and also the Rev Slider will be fixed with this.

Kind Regards,
Art

Hi,

First, thanks for your quick reply.

Unfortunately, your CSS solutions aren’t working for me.

For Question 1b, I was talking about putting text captions on or underneath SLIDER images, and also the static carousel images. Not thumbnail images. Your CSS suggestion only affects captions on Portfolio thumbnail galleries like this one: http://heavylightexperience.com/website/portfolio/desk-concept/

Question 3, my dropdown menu under “HLE” still seems to have a minimum width, which I want to eliminate.

And new question. Is there a non-CSS way of removing the Portfolio category menu? I’ve achieved it thru CSS but would rather do it through Theme Options.

Thanks, Efrat

Hi Efrat,

Regarding 1b, you can do that in the slider by putting a text layer in there, I don’t know any other way to do it.

Sorry, I gave you the wrong code for the dropdown, this one should work:

.main-header.menu-type-standard-menu .standard-menu-container div.menu>ul ul, .main-header.menu-type-standard-menu .standard-menu-container ul.menu ul {
min-width: auto !important;
}

To remove the category filter go to the Laborator > Portfolio Settings and make sure you untick the second option, just like the screenshot:

Kind Regards,
Art

Hi there,

There is an option called “External Products” where you can put your product and name it all then when anybody wants to purchase you will redirect him to the path of your shop.

Kind Regards,
Art

Hi Eric,

I just talked with the developer regarding this issue, it seems that the Visual Composer ruined the tab styles, we will get back to you with a solution soon.

Kind Regards,
Art

I just upgraded the theme to your latest update with the VC update. There is a tabs option in the Deprecated section, which follows the theme design. However, it says this element no longer supported in newer versions of Visual Composer. It is ok to use? (the tabs option in the all section is still VC style)

Eric

Hi Eric,

We are aware of this and we have added it to the fix list for the next update, we need to re-do the tabs in our own style cause VC is not supporting them anymore.

Best Regards,
Art

Hi Atif,

In the portfolio items we have put different style for each item to show that there are hundreds of layout types available in the theme, this means you can use it in general and the reason why we put it only in a post means that we wanted to show how the layouts work.

Kind Regards,
Art

Great! Many thanks. A lovely theme.

Best wishes,

Atif

Hi Atif,

Thank you very much for this worlds

Kind Regards,
—Ylli

Hi vanessaramster,

Hmm, ok then, i will try to give you the answers, i hope that the code will be exact will work for you too, because it’s a bit difficult without the live site

First i want to tell you that you can change your website skin color from WP Dashboard > Laborator > Theme Options > Custom Skin Builder > click YES, then there you can change your skin colors.

(view large version)

1— Can you please add the code below to Custom CSS

.main-header.menu-type-standard-menu .standard-menu-container.menu-skin-light div.menu>ul>li>a:after, .main-header.menu-type-standard-menu .standard-menu-container.menu-skin-light ul.menu>li>a:after {
    background-color: blue !important;
}

2— What portfolio layout are u using? Can you send us screenshot link?

3— Where are those checklists? On which page? Can you send us screenshot link?

4— I think that i don’t understand this question. Again, a screenshot will make it easier for me.

Kind Regards,
—Ylli

Hello thanks for your answer: Here are my screenshots:

I use the ‘Thumbnails with Titles Inside’ Portfolio layout

Hi vanessaramster,

I’m sorry but this is impossible to give you the exact code without inspecting your site code.

When you’r site is online please write us again and we will check them easily. Hope for your understanding

Kind Regards,
—Ylli

Hi there,

I checked your site and see that you have not set the PHP limits good, please contact your hosting company and tell them to update these lines:

max_execution_time 180
post_max_size 32M

Kind Regards,
Art

1. Unfortunately I already had these exact settings, so that doesn’t help. Could it be because of the permalink settings? I use a custom permalink, structured like this: www.koodiak.com/blog/ year - monthnum / postname but I think this only affects the posts and not the portfolio items.

2. Ok, no problem. It’s only a minor detail

And thanks for the compliment!

KR,

Ok, I seem to have answered my own question! Changed the permalink to a default format and now it’s fine!

Hi koodiak,

Aha, great, so the problem is solved now

Feel free to us anytime that you have a question, please use search before you made a question because often you can find the same same question that is made from another user, and our answer is there

P.S: It would help us a lot if you could rate Kalium on themeforest from your Downloads tab, ( if you don’t know how, just open this link )

Kind Regards,
—Ylli

Hi nitinpasricha,

Can you please send us your WP credentials on email?

To send us email use this link

Please list there all your problem that you have, and we will check and help you out.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

sent .. sorry forgot to share the issues… ill share that again..

Hi nitinpasricha,

We will respond to your email very soon

Kind Regards,
—Ylli

I did that but still not working. I created a new page with template – portofolio, added masonry items, but still not showing up on the page. It is blank.

I try now to create a portofolio 3 columns page, but the products are at the same size. There is no option to make them bigger. Sorry to inssist on this issue but i really needed. Thx

Hi there,

Can you e-mail us your login credentials so we can find a way to fix it

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
Art

Ok—I think the error is that VC is not actually updated, but I have some issues installing the VC update required by Kalium: screenshot. All other plugins update successfully.

Hey—sorry to keep replying to my own comments here, but I manually updated by copying the contents of the js_composer.zip file to my server. Still a bit of a pain, and it would be nice if the update process worked properly.

Best,

Hi john_jakubiec,

Hmm this can happen because of file permissions on your hosting server.

Hope that you will not have any problem like this next time, if you still have this problem next time just write us again and we will check for the solution.

Kind Regards,
—Ylli

Hi there,

Unfortunately this feature is not yet available, thank you for pointing us to this so we can add it as a new feature in the upcoming versions.

Kind Regards,
Art

Hi there,

Go to Laborator > Portfolio Settings > Pagination and set it to Normal Pagination.

Kind Regards,
Art

I will: - enter in a category and see my category posts - press on “next” -“prevous” and only see the next posts of these category.

could you pleace help me! I have to finishing these page! Thank you

Hi there,

Can you email us your login credentials so we can check the problem from inside and see what we can do about it.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
Art

Hi there,

You can contact Envato regarding this, and then they’ll send us a form that we have to approve then you’ll get the refund.

Kind Regards,
Art

Thanks for your help and for your understanding.

Hi likeaen,

Glad to hear that

Kind Regards,
—Ylli

Hi MrSajjad,

For the moment Kalium doesn’t support RTL, we will see if we can do something about is on the next updates, because a few users have asked for it

Kind Regards,
—Ylli

Now I found out, that if I insert the following code

”/** Absolute path to the WordPress directory. */ if ( !defined(‘ABSPATH’) ) define(‘ABSPATH’, dirname(FILE) . ’/’);

define(‘CONCATENATE_SCRIPTS’, false);”

to my wp-config.php-file, I get to see Theme Options and I can even edit some of the options, but then different problems occur:

1. I can’t press any buttons e.g. under Branding 2. Saving doesn’t work 3. The Visual Composer still doesn’t load, although in the background I can see some new movement

I even get white text on white background under Pages.

Now I got it to work. Thanks!

Hi miklosmikkonen,

Glad to hear that

Kind Regards,
—Ylli

Hi Fredrik,

Have you worked previously in another subdomain or something cause as I see the images are trying to be loaded from another source, also the problems with the links and menus throughout the browsers don’t seem to happen to me even though I tried many times, if you could illustrate this with any screenshot it would be better.

Regarding the speed of the site, we don’t have anything to do about it, we minimize the images and scripts to the maximum to make them more lightweight so they will be opened quickly, also try to avoid other unnecessary plugins if you have installed any cause they will cause many delays.

P.S. Great projects on your portfolio

Kind Regards,
Art

Thanks for the reply.

Yes, I changed the domain name during the development of the page. Previously I worked in Dreamveaver, so WP is quite new to me. When I changed the domain name, I thought I did well. But, do you have tips on how I am to bring order to the images loaded from the right source? At the same time I want to get rid of a lot of old plugins, etc. that remain in the code.

I also have problems updating the theme automatically via Envato toolkit, the page becomes just white. I have tried to do exactly as you recommend, and I have followed the previous posts on this forum, but not succeeded. The only way for me to update the theme has been to completely uninstall it and then go through ThemeForest and download it manually.

Grateful if you could help me with this.

Kind regards Fredrik Vestergard

Hi Frederik,

I don’t know what to say because during the move process this caused the theme breakdown, but can you e-mail us all your login credentials for FTP, phpMyAdmin and WordPress and we will try to fix it somehow.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
Art