2095 comments found.
hi this is an awesome theme but i would like to ask some question, first blog post carousal doesn’t works properly on mobile explorer, in this case i use google chrome , whenever i touch the heading which is a link to a post it just never works, but when i use firefox it do works thats pretty weird , hope you can help me to fix this.
Hi Juimingchen,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
many thanks i already created a ticket “Public Ticket #529157”
Hi, I like this theme a lot, but the only wondering I have, since I like to have the preloader on, but it gives an conflict with another plugin that is only used in one page. Could I on anyway disable the preloader on just that specific page? Since that page never finishes loading with the preloader, and the plugin creator has said that there are some conflicts with ajax loaders for pages, and I guess the preloader is using ajax?
Regards
Hi AndeoX,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, upaloding custom icons is still not available ? thanks for your amazing Job
Hi SEOSSE,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, It seems like there is a bug on Coming soon page. It always load the TheFox logo first, even if i have added my own image.
Regards
Sorry, i just realize it was the page-preloader… All is ok now.
Hello Charlie,
Glad to hear that you have been able to fix the problem
Do not hesitate to contact us on our support forum if you have other questions.
Regards
Hello , I have a problem in Google Maps when do refresh to any page have map, the maps disappear and not show. www.socialm.qa/en
Hello jassimalsadi,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello I need help here https://tranmautritam.ticksy.com/ticket/526460 thanks!
Hello,
Our team just replied to your ticket!
Regards
Hi, I really liked this theme and was looking to buy it for one of my sites. However, I have a pre-sales question. Can we make the top header bar a transparent one and use buttons and badges (Microsoft Gold Partner and something like that) on it. If this feature is not inbuilt, than could you customize it for me? Thanks in advance.
Hello Shravanb, thanks for the kind words.
The features of including buttons or badges are not included so it will need custom css to achieve this.
Or support team doesn’t do customization but we have a partners if you need customizations.
If it only few lines of custom css our support team maybe able to help you.
Regards
Hey, after working with the theme for some time, I still think it’s great. Unfortunately I used all the pre-installed templates – but I need some more. As I am not an expert and know nothing about CSS: how can I create new templates or copy + customize existing ones? Thanks for your help!
Hello wopre12,
Could you please create a Support Ticket on TheFox’s Support Forum. We need to verify your purchase code then Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day! 
Kind Regards,
Tranmautritam Team
Hi, Please can you help me with the further issues: 1. See the button on the home page, it looks wrong: http://www.scope-consultancy.com/ 2. how can I keep all items from the accordion closed so that we see the first title: http://www.scope-consultancy.com/about-us/our-usps/ Thanks
Hello marion_mathieu,
Sorry for delay to reply,
Firstly many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I already contacted you via your support but I have heard anything yet and it has been few days..
Hello,
We only have 1 ticket from you and we replied to it, the ticket number is #523234
Regards
But I haven’t received any notification, how am I supposed to access it?
You should receive mail notification,
You can check your ticket here : Ticket
Make sure to check your spam box.
Regards
I haven’t heard back from you guys on Private Ticket #494950 for 2 weeks!
Hello Wpapas,
You are asking for custom modifications ( thing that our support doesn’t cover )
Also please don’t bump ( add a new reply before getting an answer from our team ), if you do this your ticket will go back in the bottom of the list.
Hope you can understand.
Regards
hi, im trying to import the demos but dont know how to make them work… can you help me?
Hello Picsize,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi there, Can I enable comment function on pages? Thanks very much
Hello, yes this is possible.
Do not hesitate to contact us on our support forum if you have other questions.
Regards
Hi Team,
I had alredady the psd template but the theme seems be so good too ! I want to know if it’s possible to set a fullwidth tabs like this please :
http://themeforest.net/item/linstar-multipurpose-wordpress-theme/full_screen_preview/11385013The section tab below : POWER PACK THEME WITH TONS OF FEATURES… with the four item parallax section , video section,tabed section ,carousse section, we can do the same with Fox?
Thanks
Hello Jmdieu,
The link you send us only send us to the page with the demo so we can’t see which effect you are talking about.
Can you please send us an other link.
Regards
Hi,
I’m sorry this is the full section tab exemple
http://www.hostingpics.net/viewer.php?id=556605Tep.pngAnd last question :
The mobile menu can be not a sidebar but a scrolldown from top to bottom ?
Thanks
Hi again,
Unfortunately create “big” tab full width on the top is not possible, create a tabs with similar content is possible tho.
About the mobile menu it’s only available as a side menu.
Do not hesitate to contact us if you have other questions
Regards
Thank you for your reply.
You think i can just use a mobile menu plugin but don’t touch to your nice setting for the website menu top bar ?
Thank you very much
Hello Jmdieu,
Sorry for delay to reply to you. Firstly many thanks for purchasing TheFox WordPress.
Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi Team,
Yes as you seen i trust you, i bought your theme before your answer
Yes i submit a ticket because i set a php.ini increase memory limit but the content is heavy and i can’t upload demo.
Thank Best regards
Congratulations, very good song ! I wonder how it applied the standard for the One Page .
Hello jorgeuribe22,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
how can I do:
Custom text position – center for copyrigth
Hello Andresgomezorea
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi there, I consider to buy your theme, so I checked it with Google PageSpeed Insight and found that the hosted demo is running very slow (e.g. for Business 01 only 17/100 points). Could you PM me a couple of real websites using the theme, so I can check them)?
Hello, thanks for contacting us.
Our demo is using the first version of the theme I think that’s why you got some bad score.
Try our latest demo which is using the latest version of the theme : http://thefoxbusiness.wpengine.com/
You can also check with gtmetrix
Do not hesitate to contact us if you have other questions.
Regards
Thanks for your fast reply. Indeed the score looks much better now
Hi there, I was just wondering (as I want to use your theme again) if this theme is compatible with a SoundCloud plugin? would I have any issues do you think? Thank you in advance AWESOME theme by the way!!!!
Hi,
We have a customer using soundcloud on his website but don’t know if it’s a plugin or just embed code.
We didn’t test soundcloud plugin but if you have problem do not hesitate to contact us on our support forum
Regards
Hello,
I am working on a demo website but when I try the responsive version it doesn’t show the mobile menu, infect the menu doesn’t even exist in the #mobile-menu div it’s empty
Please help
Hello Shoaibsadiq,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
visual composer 4.7 update is now available
Hello Woodmarcom,
You can update the visual composer easily, delete the visual composer, update our theme to the latest version 1.32 and then go to appearance > install plugin and install the visual composer.
This will install the latest version of the plugin.
Regards
if i buy it can i use it for more than one site, if yes how many??
and can i extend it support with 17$ and get it RTL Ready ???
Hello Mustafatabaza,
First if you buy the theme 1 time you can use it for 1 website, you need 1 license for each website.
For the moment the theme is not RTL ready but our team is working on this.
Regards
