update: This was caused by an external plugin. I deactivated all plugins and the layout is fine again.

Hi sevenlogistics,

Glad to hear that the problem is solved now

Kind Regards,
—Ylli

Hi there,

Unfortunately there isn’t any quick reset that would do this fast, I know it’s boring to do this all the time, it happened to me many times when trying to install the demo content.

Kind Regards,
Art

Hi Alessio_Innocenti,

Are you using the latest version of Aurum 2.5?

Kind Regards,
—Ylli

yes

Hi Alessio

Can you e-mail us your login credentials, we’ll see if we can do anything about it.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi kezako,

Can you please tell us for what heart are you talking? For the Wishlist on the single product page?

Kind Regards,
—Ylli

for the wishlist on category page

Hi kezako,

We will see if we can do something about this feature on the next updates

Kind Regards,
—Ylli

Hi purgeru,

This is an option that WooCommerce allows i think, here you can find more information Digital/Downloadable Product Handling

Kind Regards,
—Ylli

Hmmm,

As I see this feature doesn’t seem to work, I have added it in the fix list for upcoming updates and we will surely add it.

Kind Regards,
Art

Thanks!

Hi tim-mkmd,

We can help you do that easily but first can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
—Ylli

Hi Ylli – the site is www.imaginationpost.co.uk – It’s behind a holding page at the moment though. Let me know an email address and I can create a user account to view?

Hi Tim,

I managed to turn them into normal state, can you see now if everything is alright

Kind Regards,
Art

Hi there,

As I see you have put the fonts in a wrong way, remove the text again and see how you should paste the fonts there.

Kind Regards,
Art

Hi Chris,

We’re sorry but we didn’t made any PSD of Aurum theme, when Art (our Designer) coded Aurum, he skipped the PSD part and made the theme straight on the coding.

Kind Regards,
—Ylli

Hi resqonline,

Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
—Ylli

Hi Thanks, I updated the theme and plugin. I edited the header size. Unfortunately the sizing code of the products dont seem to work.

Ok I changed margin-right with font-size and now it does respond haha. Now I’m only stuck with the product title and infomation itself. ^^ they are also very big

Hi lemiucide,

I think that you are talking about the Single Item title, to change it’s size use this CSS code:

.shop-item-single .item-info.summary h1 {
    font-size: 30px !important;
}

Kind Regards,
—Ylli

Hi there,

Try adding this instead of the code Ylli sent you:

.sidebar.widget_text.text-5, .sidebar.widget_text.text-3, .sidebar.widget_text.text-4 {
padding-top: 0px !important;
}

Kind Regards,
Art

Ok now it works, thank you

Glad to hear that

Kind Regards,
Art

Hi Tim,

I added the code at the end of the file and it’s working now

Kind Regards,
Art

Thanks, very much appreciated.

Hi tim-mkmd,

Glad to hear that the problem is solved now

P.S: It would help us a lot if you could rate Aurum on themeforest from your Downloads tab, ( if you don’t know how, just open this link )

Kind Regards,
Art

Hi there,

1. If you’re talking about the shop categories, you can select their thumbnail by going to categories and then select the thumbnail you want.

2. I couldn’t understand this question, if possible please take some screenshots or a link to your site to be more specific.

Kind Regards,
Art

Hi there,

Can you please provide a link to your site so we can see the plugin page and we’ll try to find a solution for it.

Kind Regards,
Art

Hi josysousil,

Layer Slider don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,

You never need to buy any premium plugins that comes with our theme

Kind Regards,
—Ylli

Hi boptilyadrop,

If you are talking about this:

(view large version)

If there are more that 5 products on that “sidebar” it will make it scrollable.

Kind Regards,
—Ylli

Hi there,

That is happening because you have modified a lot of thing on your theme, but i found a fix that can solve this problem.

Can you please add the code below to Custom CSS

footer.site-footer {
    background-color: #fff !important;
    float: left !important;
    width: 100% !important;
}

Kind Regards,
—Ylli

Hello.

Yes we had to do some css changes due to our cliente’s request. It works perfectly now!

Thank you very much

Regards, Team BYD

Hi BYD,

Nice, glad to hear that the problem is fixed now

P.S: It would help us a lot if you could rate Aurum on themeforest from your Downloads tab, ( if you don’t know how, just open this link )

Kind Regards,
—Ylli

Hi beataliew,

I think that you need an external plugin for that

Kind Regards,
—Ylli

Hi dabodude

After checking your site I saw there is an error as described in screenshot:

You can also try by yourself, see the error:

But if you try to access:

You will see that file listed. Try to chmod the directory and that file to 777 and see if that works.

If you don’t know how to set file permissions, read this article it may help you.

Arlind