Hi Deborah,

Can you please write us URL of that page here on comments first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
—Ylli

Hi Yill,

Thanks it’s http://itsnotabouttheshoes.com/albert-park-lake/ (this is one of the pages I mean) – probably more noticeable on mobile screens where the gaps are proportionately quite large.

Appreciate your help.

Deborah

Hi Deborah,

I visited your site on mobile but i don’t know where those extra spaces are. Can you please send us a screenshot link of those areas marked by you and we will check this problem again.

Kind Regards,
—Ylli

Hi Ylli,

Here is the link to my screenshots.

The spaces are where there are hide on mobile elements.

Thanks,

Deborah

Hi Deborah,

Can you please add the code below to Custom CSS

@media screen and (max-width: 480px) {
     .vc-container .lab-row-container .wpb_row {
          margin-bottom: 0px !important;
     }
}

Kind Regards,
—Ylli

Thanks – I tried it and it works to close the gaps in a few places but not all…

Hi mzikic,

I’m sorry but those gaps are there by default, if you remove them too your content will be sticked and there will be very difficult to know where somethings start and end.

Kind Regards,
—Ylli

Hi techblack,

What do you mean with “weight” please? Can you please try to be very specific about the problem and explain it more to us, in this way we can easily understand you and give you the proper answer

Kind Regards,
—Ylli

So, let me make it more clear for you !! how can i hide the additional information tab from my products? this tab appears only when i fill the shipping informations of the products… i don’t want that, is there any possible way to hide it ???

Hi techblack,

Nice, i can understand you clearly now.

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
—Ylli

Sure ! URL : http://www.techblack.gr

Sorry again…. why the backgraound of the portfolio in hte home page is white?

Hi Muzzo1987,

Can you please try to be very specific about the problem and explain it more to us, in this way we can easily understand you and give you the proper answer

3. Can you please add the code below to Custom CSS

.vc_custom_1427325710553 {
    background-color: transparent !important;
}

Kind Regards,
—Ylli

I want to replace the white text in the thumbnails in the page “contatti” with the black one, also I would like the same sticky menu for the etire site as in the home page: sticky menu with the grey fix beckround without reveal effetct after first scroll.

Hi there,

1. In the Contact page you don’t have any thumbnail that’s why I didn’t get you question.

2. Also the header seems to be the same on every page, what do you mean by setting it just like in the homepage?

P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
Art

Sorry again but I have to fix this problem.

When I am on the home page, due to the presence of the full background image the items of the menu doesn’t appear clearly. We would like to have the grey background under the menu always, not only when the sticky menu is activate (like a permanent sticky menu with grey background, not only after first scroll). Also the text for the link to the personal page in the team miniature at the page “contttti” is white but we would like to change it in black. Hope it was clear. Thank you.

sorry for the previous unclear post

Hi there,

1— Can you please add the code below to Custom CSS

header.main-header.menu-type-standard-menu.is-sticky.sticky-soft-bg.sticky-immediate-activate.fixed {
    background-color: #efefef !important;
}

2— Can you please send as a screenshot link of this place please, you can upload image on this site

Kind Regards,
—Ylli

Thank you very much! Great support, really!

1_It is possible to maintain the same position and higth of the grey background (menu) before and after the first scroll? How can I menage that?

2_I solved by adding the CSS code from a demo page.

3_There is an addittional CSS code to menage the text inside the homepage and “architettura” page portfolio thumbnail?

Thank you again, for the patience!

3.size distance between character

Hi there,

1. You can try setting this in the Header Options > Sticky Menu, see image for more: http://drops.laborator.co/17Mnl

3. I couldn’t understand what you want to modify, which distance?

Kind Regards,
Art

How can I attach an image?

Hi Muzzo1987,

You can upload your image on this site and then send us your screenshots link/s.

Kind Regards,
—Ylli

Hope it will be more clear than my english

Solved the problem with the menu. But ,why is my font Inconsolata different from the demo “agency”?

Hi there,

You’re not using the Inconsolata font as I see from your site inspector,

.portfolio-holder .thumb .hover-state .info h3 {
letter-spacing: 3px !important;
font-size: 20px !important;
}

Kind Regards,
Art

oh, sorry I tried to find a new font more close to the agency and I forgot to change it, now is again Inconsolata if you can tell me why mine is different from the agency demo it is stratched.

Hi Muzzo1987,

On this screenshot you can see Typography settings of the Agency demo.

(view large version)

Kind Regards,
—Ylli

Hi Muzzo1987,

Can you please try to be very specific every time you post a question about the problem and explain it more to us, in this way we can easily understand you and give you the proper answer

Thank you!

Kind Regards,
—Ylli

The position of the commands for the zoom in the maps (home page) is different from the maps into the “contatti” page, I sets the two parameter in the same way, so I can’t undertand why the position of the zoom button is different.

That is happening because your header is Absolute, and on our demos when we placed the Map under Menu, we don’t wanted to show the buttons of the map close to Menu.

So, here is the code to change this:

Can you please add the code below to Custom CSS

.header-absolute .cd-google-map .cd-zoom-in {
    margin-top: 20px !important;
}

Kind Regards,
—Ylli

Thank you so much for the awsome theme and the awsome support!

Hi Muzzo1987,

Glad to hear that

Kind Regards,
—Ylli

Sorry but I have a problem with firefox and safari i think. In the page “pubblicazioni” inside the post i used caruse image visulization in this two browser it disply only the first image, there is any thing to do for fix it?

Hi Muzzo1987,

We are aware of this issue, when we fix this problem we will release a new theme update

Kind Regards,
—Ylli

Hi amorizot,

Can you please disable all your third-party plugins one by one, then hard refresh your site and check if this problem is fixed?

Kind Regards,
—Ylli

Ok, I try that. Anyway, i’ve seen that my layer slider plugin is stuck on 5.5 is that normal, and could it be that ?

I’ve seen that someone else had the problem and found a fix. I cannot send him a message to ask him the solution. Maybe you could ?

Hi amorizot,

Please disable and then delete your Layer Slider plugin, then go to Appearance > Install plugins, and there you can install the latest version of Layer Slider

Kind Regards,
—Ylli

Very odd : The problem doesn’t happend when the page is seen trough the “front end” editor !

By the way, i’ve got very very few plugins (juste yoast and akismet)

Ok, layer slider updated \o/

But the problem is still there /o\

Hi amorizot,

1— Yayy

2— Please disable Yoast and other plugins and check if the problem disappears on backend too

Also please hard refresh your browser

Kind Regards,
—Ylli

Plugins desactivated. I just kept the 9 imposed by the theme minus Woocomerce.

Problem still here

For the browser, don’t worry i double check on various browsers / Computers

Hi there,

Are you trying to implement Visual Composer inside the portfolio item? By default it is disabled because it is only supported in the pages.

Kind Regards,
Art

Ohhhhhh, ok

Yes, i did because it’s the only way to easily put some “custom” text in it. I’ll try be removing that, but it’s wierd because it was perfectyl working until now.

can you anyway ask @kohyoshida the fix he found ? I would really love no to rewrite each portfolio element to get rid of the visual composer.

Hi there,

I wrote him regarding your problem, I hope you’ll manage to fix it.

Kind Regards,
Art

Thanks a lot … again !

Do you plan to allow us to rate your theme with a sixth star ? You’d deserve it

Hi Doncka,

You want to just translate your site or you want to add multilingual to it?

Kalium don’t fully support Multi Language for the moment, but we are working on it

Kind Regards,
—Ylli

i want to put the option for translate the site to spanish…

Hi Doncka,

To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.

1. Then go to Loco Translate > Manage Translations

2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc

3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w

4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek

5. The changes will be applied immediately – http://d.pr/i/1ju6w

Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ

After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.

Kind Regards,
—Ylli

Hi Doncka,

We saw that you have rated our theme Kalium with 4 stars, and there was not any reason why you think that our theme deserves this rating.

Can you please tell us what problem do you have with our theme? As you see we are continuously updating Kalium with new features, updates, compatibility issues with other plugins and other things even that it has been time that we created this theme.

We kindly ask you if you can increase your rating on our theme.

If not, at least tell us what we need to improve to make our product more sophisticated to meet your needs.

Hope that you will reply us soon and thanks for your understanding

Kind regards,
—Ylli

scrap issue 1, worked that one out, but 2 remains.

Thanks in advance

Hi Toby,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution

Kind Regards,
—Ylli

Hi Toby,

Please disable your Coming Soon mode until we inspect your site.

P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread

Kind Regards,
—Ylli

Hi there,

We didn’t have any complaint about this, you are the first user that are saying this,

Can you please tell us more about your problem? Are you using Kalium 1.7.1?

Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

If you have further problem, just reply again to this thread

Kind Regards,
—Ylli

hi Laborator, I finally solved the problem which seems some code error. the only problem that I can’t resolve is the height of placehold in blog page. (you helped me fix the problem in the past, but it displaced. )

btw, the updated function are so great!

oh, there I forgot to provide url: http://www.utopiansewer.com