Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Select

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site as well as temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.

Select

Hi,

Unfortunately, this option isn’t available within our theme, sorry for that.

Select

Hi,

Please note, ultimate addons isn’t part of our theme, and here is the link where you can find instructions how to upgrade theme and bundled plugins as well: http://themeforest.net/item/nouveau-multipurpose-retina-wordpress-theme/7510444/support

Select

Hi,

As far as we can see, you have ongoing conversation with one of our support agents and you will be notified when your ticket is answered.

Select

Once again, since ticketing system is the best and only way we provide support, we advise you to submit a ticket to our support team. Thanks for understanding.

Yes, thank you for your message. the solutions did not solve the failing demo content up-load. So we created a new Ticket #563283. Hope you guys can solve it now by accessing our server directly.

Thanks for following up on this, your ticket is assigned to one of our agents and you will be notified when its answered.

Hi,

As far as we can see, your tickets are answered.

Select

Hi,

This option isn’t available within our theme.

Select

Hi,

As far as we can see, your ticket is already answered.

Select

They have just replied and have said to fixed my problem but it hasn’t changed. I’ve made them aware of this but I really can’t wait another 3 days for a reply. Could you look into it for me please?

Hi,

As far as we can see, your ticket is already answered.

Select

Disregard the last question. I figured it out. Thanks for all your help!

I have another question. How do get my images to resize for mobile on the full page slider? I have an image that contains text and on mobile the text is not visible because the does not resize.

Thanks!

Hi,

Note that this isn’t best way of using Select Slider. We advise you not to use text on image file, but to use slider title, subtitle and text fields instead. And note that image is set to fit whole background of container, on mobile it’s portrait orientated and on desktop it’s landscape. So, this image will look different due to different crop amount on different viewport and this can’t be controlled.

Select

Hi,

Please try by adding the following code to your custom css field:

.projects_holder article .image_holder{
margin: 0;
}

.projects_holder article a.lightbox {
    display: none;
}

If this doesn’t help, please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site so our support team can take a closer look and see what they can do to help.

Select

Thanks but it didn’t help… I will send a ticket right now.

Johnny

Our support team will take a look and get back to you as soon as possible.

Select

Hi,

We have assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.

Select

Hi,

This menu is called context menu and it is created within page itself, it can’t be found in Appearance > Menus. Our support agents will guide you how to perform this, just submit a ticket at http://select.ticksy.com

Select

Thank you. I have submitted a ticket but haven’t heard back yet. Hence the comment on here. I’ve had a look under appearance > menu and can’t see anything called context menu. Could you steer me in the right direct and I’m sure I’ll be able to pick it up from there. Thanks

Since you’ve submitted a ticket, our agents will assist you. You will be notified when your ticket is answered.

Hi,

Can’t promise anything, we will pass this to our project manager.

Select

You’re welcome.

Hi,

My support has been hold to 5 days. I need some faster reply for development. Can you check on my ticket number for #546007 and #544800. I have just created a new tics too #553476. I am developing this site and will appreciate to have a better respond time. Thank you very much

Hi,

Note that you’ve answered to your last reply which pushed down the list your tickets. Also note that our agents answer on tickets by date of arrival.

Hi,

Note that usual response time is within 24 hours, but on Mondays it can be bit longer since we’re low on resources during weekend.

Regarding Layer Slider, note that we’ve bought extended license which granted us right to distribute this plugin as a bundle. Due to TF regulations we can’t share license key with our customers. However, we have obligation to our customers to include latest plugin version in current theme version and to provide support for it.

In other words, just ignore this message and use your plugin freely.

Select

Never mind. Figured it out.

Hi,

Glad to hear you’ve managed to solve it on your own.

Select

Hi,

Could you please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.

Select

Hi,

Unfortunately, answer is negative.

Select

Thanks for your reply

Are you saying I can’t use Ajax and single column drop-down menu?

Thanks

No, you can use it. But it will just act as seen on demo.

Hi,

Since this is closely related to your theme setup we’re suggesting you to submit a ticket to our support team at http://select.ticksy.com

Select