3572 comments found.
Hi, is there a way to change “Related products” heading text if so where. please note I have set the language to be arabic so the text is translated accordingly.
Hi there,
The best would be to use a string translation plugin like Loco Translate and then scan the theme strings and then translate it, the other way is by editing the files but it’s not recommended as you will loose the changes by the next update.
Kind Regards,
Art
Hello! I’m having a problem with the grid of products on my homepage. For some reason, I can only have 3 columns or less, while I’d like to have 4 or 5. In the settings of the Woo-commerce Products Category block, I’ve filled in 4, still only 3 columns appear (and there’s enough room left on the right). I’d like to have the product pictures smaller so more products can fit into one row. I remember once seeing an error code somhwere, but can’t seem to find it again…
I hope you can help! The site is www.brabantmaakt.nl (and I’m talking about the homepage).
Thanks!
Doreen
Hi Doreen
You are using an old version of our theme (2.5) and the latest version for the moment is (2.6), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you still face the same problem then don’t hesitate to send us your login credentials via e-mail, I will take care of it.
Kind Regards,
Art
Dear Art, I took me some time but I have updated the theme and all the plugins (except for LayerSliderWP, is that correct?). I’m still facing the same problem, no more than 3 columns on the homepage (instead of the 4 or 5 which I would like). To where shall I send you the login? Best! Doreen
Hi Doreen,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi,
I just bought this theme, but I cannot install it on wp. When I upload the .zip file, nothing happens.
Thanks
Nicolas
Hi Nicolas,
Here you have Getting Started section that will guide you of how to install our theme.
This is complete Aurum Documentation site.
If you need further help, just write us again
Kind Regards,
—Ylli
Hi,
I’d like to know how we can show the best selling products on start page. At the moment we’re using the built-in “Products” element in Visual Composer but we cannot choose to show the products sorted by popularity. We can only choose to only show featured products, which isn’t the best way.
Ideas?
Hi there,
There is not any widget for this now, the best way would be to insert these products manually by selecting them via the Build Query.
Kind Regards,
Art
Hello. I seem to have a problem with my Add To Cart link in the shop page. Instead of having a ”+” or “x” image as the link, it has these weird texts. I’ve moved my theme to cloudfront in case you needed to know:
I have an image of the problem below:
https://dl.dropboxusercontent.com/u/56046/shop%20error.pngHi there,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
—Ylli
Hi! Thanks for the reply. Finally figured it out. Had to get the disable letting my theme upload to the CDN. It’s all good now. Thanks again!
Hi there,
Glad to hear you managed to fix it.
Kind Regards,
—Ylli
Hi! I start discount, but the icon “sale” with a Russian translation looks clumsy. What to do to it was written “sale” in English? http://cs622020.vk.me/v622020240/430cd/rt1ENDWcPl4.jpg
Hi xdeadstarsxm
Can you please write us your site URL here on comments first? We can edit the fonts to make them smaller, or we can enlarge the rounded badge.
Kind Regards,
—Ylli
shop.oyestore.ru / you must write a ” sale ” in English instead “??????????”
“rasprodazha” in russian language
Hi there,
Can you please add the code below to Custom CSS
.shop .shop-item .onsale, .woocommerce .shop-item .onsale {
font-size: 10px !important;
color: #FFF !important;
line-height: 80px !important;
width: 80px !important;
height: 80px !important;
}
Kind Regards,
—Ylli
THANKS
Done.. Please help me. need to change the text in the variations. how to do it? http://cs622021.vk.me/v622021240/45e57/OZbZNOViUsI.jpg
Hi there,
To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
Kind Regards,
—Ylli
thanx. one more problem. in the mobile version does not scroll menus. Only the background scrolls
Hi xdeadstarsx,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you.
Kind Regards,
—Ylli
shop.oyestore.ru
shop.oyestore.ru
Hi there,
The menu does not scroll when it is opened, it is sticky until you close it or go to another link.
Kind Regards,
Art
Hello!
I am trying to enter these fonts in the «Typography» section of the Aurum theme.
For the Primary Font, I enter: https://fonts.googleapis.com/css?family=IM+Fell+DW+Pica:400,400italic ‘IM Fell DW Pica’, serif And for the Heading Font: https://fonts.googleapis.com/css?family=IM+Fell+DW+Pica+SC ‘IM Fell DW Pica SC’, serifHowever, when I click on «Save All Changes», I receive a brief «Error!» pop-up, and then nothing happens (and the fonts aren’t applied).
Could you please advice me on what is happening, and how I can properly set up my fonts?
Thanks, D.
Hi there,
When you add the font make sure you add it like this and not with the extensions:
https://fonts.googleapis.com/css?family=IM+Fell+DW+Pica
Kind Regards,
Art
Hi there,
For the contact page, I am wondering if it is possible to remove the ‘Subject field’ or atleast make it so it is a dropdown menu with pre-set subjects for customers to choose from.
Also is it possible to change the subject line of the e-mail when I recieve it?
Let me know!
Hi there,
Doing this with the implemented contact form is impossible, but you can achieve this with any plugin such as Contact Form 7, which is supported by the theme and it is really powerful.
You can change the subject line by editing the files of the theme but you will loose all the changes by the next update, so that’s not recommended.
Kind Regards,
Art
Hi Art,
I have added contact form 7, but how do I remove the current one and make it so the new form appears on the contact page with the google maps feature?
Also, have you guys added a feature that allows information to show once a customer selects a pin on the google maps feature?
Thanks
Hi there,
Create a new page and don’t assign it as a Contact Page, simply add the Contact Form 7 via Visual Composer as a new element.
Then add the Google Map individually, this is the only way to have a different contact form from the one we have in our demo.
Regarding your other questions, unfortunately not, we haven’t added this kind of feature.
Kind Regards,
Art
Hi there,
But there is no way to add the same google maps interface/style that is on the integrated contact page?
Do you have any intentions to add this feature in near future?
Thanks
Also,
Are you able to tell me which file it is that I need to edit in order to customize e-mail interface?
Thanks
Hi there,
You will need to edit this file wp-content/themes/aurum/tpls/contact.php if you want to make changes in the contact page.
The same contact map is not possible to be copied but you can achieve a similar look.
Kind Regards,
Art
My product images are getting cropped on the top and bottom. I’m uploading an image that is 1000px x 1500px. I’ve tried disabling Hard Crop in WooCommerce > Settings > Product > Display. I’ve tried the Regenerate thumbnails plugin, still no luck. I saw in the comments a suggestion to change the crop parameter in the add_image functions in functions.php, that seemed to work, but seems rather invasive. I could override these functions in my child theme, but they are use argument variables set by some logic path. Is there a simple way to override these functions in my child theme without breaking anything, or is there another way?
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
this theme is good .. but i get upset because there is nothing define about how to create a full width sub navigation with customization not in a theme settings or in Documentation ..can u please help me With that
Hi there,
Do you mean the mega menu? The mega menu is built with UberMenu and you will need to purchase it in order to use it, the theme supports it.
Kind Regards,
Art
Hi Ylli, just one presale-question. Are in demo-content these images and slider included? i want to show client the layout… thank you and kind regards Lars
Hi, I have problems with my WooCommerce eshop on Aurum theme. This is the message: Your theme (Aurum) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. Please could you help me?
Hi ClaraLlopart,
That means that you are not using our latest update of Aurum (currently 2.6).
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
That warning will disappear
Kind Regards,
—Ylli
Thanks Ylli, I updated the theme but now I get a “Fatal error: __clone method called on non-object in /usr/home/olillopart.cat/web/wp-content/themes/aurum/woocommerce/content-product.php on line 22”
Hi ClaraLlopart,
Where you faced this problem please?
Also have you updated all the plugins from the Appearance > Install Plugins section?
Kind Regards,
—Ylli
Hi Ylli, I get the error once I click the e-shop page. I have checked the Appearence>Install Plugins section and all the plugins are already updated and the issue still appearing: Fatal error: __clone method called on non-object in /usr/home/olillopart.cat/web/wp-content/themes/aurum/woocommerce/content-product.php on line 22
Hi ClaraLlopart,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi Ylli, done! Please let me know if you need something else. Thanks for your support
Hi ClaraLlopart,
Glad to hear that
Kind Regards,
—Ylli
Hi Ylli, Do you have any update about my issue? Thank you, Clara
Hi Ylli, I really appreciate if you can give me a solution because I would like to set up my e-shop as soon as possible. Right now I have the e-shop desactivated because the error with the Aurum theme. Thank you. Clara
Hi ClaraLlopart,
Can you please write us your request again because we receive a lot requests on daily basis and we unfortunately can’t remember all customers requests.
Kind Regards,
—Ylli
Hi, I have a book store and I am selling physical books and PDF’s. I dont like it if I have variable products and it shows that book is from 0,99 € – 9,88 €. How can I show only the high price on store page and then on product page the price that u select? Like this: https://drive.google.com/file/d/0BwSHYc6J9xxNaDQ3VUtXYVViSVU/view?usp=sharing
Hi there,
If you don’t have variations then you can use only one of them and remove the others so only one price will be shown.
We can only manage that via CSS somehow but it will not be a good fix.
Kind Regards,
Art
I’m having problems with parallax pages. I can’t figure out why the text on this page is full width: http://www.windfallclothing.com/about/
All of my pages automatically have margins on the side, and this one did too. Then it suddenly changed and I can’t get it back.
I tried to recreate the page, but then I couldn’t get the header to work. http://www.windfallclothing.com/about33/Thanks, Josh
Hi Josh,
Are you sure you’ve set the Row Stretching options to default and not a full-width row.
Kind Regards,
Art
Yes, Row Stretch is Default.
Hi Josh,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, first of all I’d like to thank you for the amazing theme that you’ve designed. I’d like to ask you what aspect ratio is ideal for the images and the thumbnails in this theme. Also, how do I display the entire image in the thumbnail?
Thanks
Hi tashitops,
Just upload your best image size that you have, and the Wordpress will create the thumbnails that are needed
Kind Regards,
—Ylli
I looked at all the links that you sent me in my email. I couldn’t find any information on aspect ratio. I’m confused. I’d appreciate if you could give me a concrete response.
Thanks
Hi tashitops,
Can you please tell us from what email you wrote to us, i searched with your username on email but i didn’t find any email by you.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hello I wonder if you can when you enable the ” Enable Transparent Header ” as in the image 1 .
http://www.streetnigga.com.br/wp-content/uploads/2015/10/imagem1.jpg
He also disable the Search and Cart option at the top of the page, see image 2 and image 3 .
http://www.streetnigga.com.br/wp-content/uploads/2015/10/imagem2.jpg
http://www.streetnigga.com.br/wp-content/uploads/2015/10/imagem3.jpg
Thank you from now await his return
Hi there,
It seems really strange as the transparent header will work only for that page, also which version of the theme are you using cause I saw your site source and it was really messed because of any plugin to hide the scripts and style.
Kind Regards,
Art
In the back-end when I try and go to the “pages” section, I get this error: get_field() in /home3/diamond/public_html/wp-content/themes/aurum/inc/laborator_functions.php on line 682
Hi thesaberteam,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
—Ylli
Hi thesaberteam,
Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer
If this problem is still present just write again on this thread and we will investigate this problem
Kind Regards,
—Ylli
i need urgent help am not receiving money on my site there something wrong with the payment gateway.
Hi Marz03,
That is the WooCommerce problem and not theme problem, please submit a support ticket to the WooCommerce Support, or read WooCommerce Documentation.
Hope that you will fix your problem easily.
Kind Regards,
—Ylli
Hi! What settings are needed to have UberMenu and this theme work together, like at http://themes.laborator.co/aurum/fashion/home/home-2/?header-type=2&header-top-links=hide ? That page uses ubermenu, but on mobile it shows 1 responsive toggle. When I try to replicate that, I get one responsive toggle for search and cart, and another one for the rest of the menu. Thanks for any pointers!
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution.
Kind Regards,
Art
Sure! It’s https://www.lovesteve.com . We also have a private development version, can I share the url of that somewhere private?
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Have tried multiple times to update the layers plugin found in your third party plugins through envato update tool, but the it refuses to update, Any other suggestions? I don’t want to lose the slides i already have in there.
Thanks
Hi robertsachristan,
This problem has happen to few users too. If Layer Slider refuses to update on your theme, than please go to Plugins tab and uninstall LayerSlider plugin. Then go to Appearance > Install plugins, install and activate the plugin and it will update to the latest version.
P.S: The slides will not loose, but to be sure 100% please export your sites before proceeding.
Kind Regards,
—Ylli
