26686 comments found.
replied to Ticket #506629 if you have a minute 
Hi,
We have assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
Qode
Hello, i have a pre sale question, is your theme compatible with the Thrive Leads plugin? Thank you, so beautiful
Hi,
Thanks for your interest in our theme.
Unfortunately we haven’t tested our theme with this plugin, so we can’t say if it will be fully compatible.
Qode
Hello, I’m having a problem with the headings, they don’t get responsive when i make different settings in qode options-> fonts. Are there any solution? Thanks.
Hi,
Could you please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site, so our support team can take a closer look and see what they can do to help.
Qode
Hi. Great theme! Is there an update coming to replace the (font awesome) google+ icon to a new version? Or is there a manual way to do this? Thanks!
Hi,
Thanks.
The latest version of Font Awesome is 4.4.0, and we have updated the Font Awesome icons to the latest version in our 7.6 Bridge update.
Qode
Thanks for the fast reply. I guess I just have to be patient then
You’re welcome.
Qode
Hello. On the page, in “Qode General” section I have a Qode slider, which places the slider on the top of my screen (title area is hidden). Currently the height of the slider is such that it takes up the entire screen. How do I reduce the height? Thanks!
Hi,
The Qode Slider is fullscreen by default. You can define a height for the slider by editing the shortcode on the page you set the slider on and adding a height property, like in this screenshot where the slider is set to be 600px high: http://screencast.com/t/oKQFNhDl
Qode
Did it. Thanks!
You’re welcome. Glad we could help.
Qode
Hello! One question so far. Mp3 files from icon-links opens in browser-player (self or blank page). It has simple address like www.mysite.com/song.mp3. But i want to download it – not to open on the page. How to do that?
Hi,
Unfortunately this is not possible with icon links. You could achieve this using a normal link and the HTML5 download attribute, like so:
<a href="link-to-your-mp3-file" download="link-to-your-mp3-file">Download</a>
Qode
Following your upgrade instructions I have deactivated and then deleted the visual composer plugin in order to update it with the newest version but after deleting I don’t get a message telling me to install the plugin again. Leaving my entire site corrupted and messed up. How do I go about re-installing the plugin?
Hi,
Any time you either deactivate or uninstall a required plugin in our theme, this kind of notice should appear at the top of your dashboard: http://screencast.com/t/tWB8iexRG
If this didn’t happen, please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and help you solve it. Also, after you have submitted your ticket, please send us your ticket ID here so we can assign it to a member of our support team to be handled with high priority.
Qode
I’ve set up anchor links in the top navigation, but it doesn’t do a smooth scroll to that section when its clicked on, it just jumps directly to that section. How can I achieve the smooth scroll towards the specific section?
Hi,
Please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.
Qode
How do I change the white logo on the campaign / governor footer above the three columns? I can’t find the option to change it anywhere…
http://goo.gl/ElQmtYAlso which font have you used for the logo of that theme demo? thanks
Hi,
This logo is added to the Footer Column 2 widget area, so to change it you need to Appearance > Widget, open the Footer Column 2 widget area, open the text widget inside it, and there you will see an html tag with that image. Just replace the image link to a link to the image you would like to use.
The font used for the word governor is brandon groetesque black, and the font for the text below it is arvo bold.
Qode
Awesome, thanks
You’re welcome.
One more thing, how to change the background of footer on campaign theme, thx again
In general, you can control footer background color from Qode Options as seen on image: http://screencast.com/t/1erdCEOS
Also, there are options to add background image as well, such as seen on Campaign demo.
Is there a way I can add a “small” separator to ONLY show on mobile?
Hi,
If you would like to do this for all the “small” separators on your website, you can achieve it by adding the following code to your custom css field:
@media only screen and (min-width: 480px){
.separator.small{
display:none;
}
}
This way all separators that are set to the small type will only appear on screens 480px wide and smaller.
However, if you would like to do this for only a specific separator, you will have to add an extra class name to that separator, which you can do from the separator options: http://screencast.com/t/96GFpRG3Y30
as you can see in the screenshot, I added the extra class name “test”. To make only that separator appear on screens 480px wide and smaller, you would modify the code above to look like this:
@media only screen and (min-width: 480px){
.separator.small.test{
display:none;
}
}
Qode
Hi, I’d like to buy a theme today is possible, and yours looks great!
I’d like to build a site very similar to http://redantler.com/, and had a couple questions:
(1) Can Bridge support fullscreen video backgrounds like on the second fulllscreen page of http://RedAntler.com (second node down, if you will)?
(2) Can Bridge support functionality like the hover to change background on http://RedAntler.com on the third node / fullscreen page down?
(3) Can Bridge support video blog posts/portfolio thumbnails that play in-line on a home page?
Hi,
1) You can create full screen video sections using the full screen section template and setting a video background on a row.
2) Unfortunately this is not an option in our theme.
3) You can add video posts to your blog list, and the video will be displayed on the list and can be played on the blog list page as you can see on this link: http://demo.qodeinteractive.com/bridge/blog/masonry/
Regarding portfolio, you can add video to your portfolio single posts, but not to your portfolio list. On the portfolio list, featured images each single portfolio will display, and then when you enter a single portfolio with videos you will be able to see and play the videos like at this link: http://demo.qodeinteractive.com/bridge/portfolio_page/video-performance-festival-2014/
Qode
Hi, after updated the new version 7.7 I have problem with automatic header change in Qode Slider. The Slider dont change the color of header. Previously all worked fine. Is this a Bug in new version? Kind Regards Michael
Hi,
We’re not aware of this issue. Could you please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.
Qode
When I return to the home screen by selecting the home menu item or clicking the logo, the menu shows up, but I then have to refresh the page to see the rest of the content. The areas outside of the logo and menu show up dark grey. I am using the Branding theme option. What could be causing this?
Hi,
Could you please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site so our support team can take a closer look and see what they can do to help.
Qode
Hello,
Great theme! I have pre-purchase questions. I’d like to display a full-browser video on the homepage.
1. What are the options to display the video? Can I embed from Vimeo? Can I upload the video directly to the theme?
2. Can I set the audio to off by default but have a control that allows a user to turn the audio on?
Thanks for your assistance!
Hi,
Thanks for your interest in our theme.
1. The best option to display a fullscreen video is to use the Qode Slider and add only one video slide in it. The Qode Slider only supports self hosted videos, and is always displayed at the top of the page, above all content. Other options to add videos to a page are to use the Video Player shortcode which allows you to display Youtube and Vimeo videos and can be added anywhere on the page, but does not support full screen.
2. If you are using the Qode Slider, this unfortunately is not an option in our theme. The audio in the Qode Slider is turned off by default. It can be turned on by making a small modification to the code, but there is no option to enable a control for the user to turn it on or off.
If you choose to use youtube or vimeo videos, these players already have audio controls like on the youtube and vimeo websites.
Qode
Hi Im trying to hide the blog info, like time and author. I tried disabling the author by going to ” Qode Options > Blog > Blog List and setting “Hide Author”, but it does not seem to work.
Hi,
Could you please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a look and see why this option is not working for you and what they can do to help.
You could also try hiding the author and time from your blog list by adding the following code to your custom css field:
.blog_holder article .post_info .post_author, .blog_holder article .post_info .time {
display: none;
}
Qode
Code worked like a charm, Thank You
You’re welcome. Glad we could help.
Qode
Hi there, Do you provide PSD files with the theme? thanks
Hi,
Thank you for interest in our theme We can provide the PSD files that we have on request after you purchase the theme.
Qode
Do you have non Wordpress version of this theme?
Hi,
Unfortunately not.
Qode
hi, great theme it’s possible to add the sharing button on photo zoom ? (gallery and portfolio) thanks
Hi,
If you mean to add a share button to the image when you open the larger version of the image in lightbox, unfortunately this is not an option in our theme.
Qode
ok I really like this template and I’ll buy it I hope that soon we will implement it the gallery with the share button. there is a way to customize it? thanks
Hi,
Unfortunately there is currently no option to embed the social share button in the lightbox, but we will pass on your suggestion to our development team for further consideration.
Qode
Hi, I`m developer of a website using this theme. on successful registration and refering a friend, i`m able to send a gift to the referer… may i know where i can disable recipt for gift product?
Hi,
It might be best to contact Envato support with this question, as they are responsible for all sales on the market.
Qode
Hello there, I install Bride and imported the ‘one page’ template to use it as base and customize from there. However it automatically imported (and published) 133 pages – things I didn’t want. It’s very confusing. I tried to edit a couple of pages under the wp pages side bar menu and altough it lets me delete and move things around using visual composer when I try to update the changes to see the results it simply won’t let me. It gives me an error message. I just want to set up a one page website based on your one page template. And I need to be able to customize it. Please help!
Hi,
Please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at the issue you are experiencing and see what they can do to help.
Qode
Hi there, just a simple Question, i have updated the Theme to the newest Version, but the Visual Composer is still the old one (4.6.2). Im not sure, but maybe its because im working with a ChildTheme… I need some help, im confused…
Nic
Hi,
To update Visual Composer to the latest version, after you have updated the theme please navigate to your plugins panel and uninstall Visual Composer. A notification will appear at the top of your screen that some required plugin is not installed. Install and activate Visual Composer via that notification and you should get the latest version of Visual Composer.
If you experience any further difficulties with this, please submit a ticket to our support forum at https://qode.ticksy.com/ and our support team will be glad to help you out.
Qode
