Author response

Hi there,

We are sorry to hear this but we could not locate any request with your Envato username so if you have a request please provide us with your ID so we can check this.
When it comes to the vulnerability we have released an update and this has been resolved so please check if you updated the theme and its plugins to the latest version.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

We do hope that this will be resolved and that you will reconsider your rating especially as we do frequently update our theme.

Best,
Qode

Author response

Hi there,

We are sorry to hear this however we do believe that our theme is well documented and you can check our themes documentation as well as many articles at our help center and video tutorials that can come great in hand developing your website.
We do understand that it might be confusing at first glance however It does certainly not require you to be IT expert to handle our theme, as many rookies has managed to customize the theme to their needs.

Of course our support team is always eager to help and you can always submit a ticket to our Help Center where one of our support agents be happy to assist you.

We do hope that this will be resolved and that you will reconsider your rating.

Best,
Qode

Author response

Hi there,

We are sorry to hear this but please note that our themes are strictly tested before they even can be released as well as Bridge theme is releasing updates frequently.
We could not reproduce this on our testing installation and this needs to be tested on your end so please submit a ticket to our Help Center and one of our support agents will assist you and check this on your end as there can be many factors while you are encountering this.

You can always read more about the refund policy here but we do hope that you will turn to our support team and that you will reconsider your rating.

Best,
Qode

Author response

Hi there,

Sorry that you feel this way however we do have a devoted theme that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.

When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.

You can always red more about the refund policy here but we do hope that you will turn to our support team and that this will be resolved as well as that you will reconsider your rating.

Best,
Qode