Embarassing module quality, many not working
Author response
Hello,
Please make sure that your purchase codes are registered in Bridge Dashboard on your WordPress installations. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Our system shows that you have several Bridge licenses and that they are connected to inactive domains. We've deregistered the purchase codes for you. You should be able to register them now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in "My Products" section of your account.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
The theme is supported and If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
We also recommend checking the documentation in this link and our Knowledge Base here.
Best regards,
Qode
Beautiful design and fantastic customer support!
The customer support of Bridge is really unparalleled. The latest release of Bridge introduced some strange behaviour on my site which was giving me headaches on a few Elementor blocks since a couple of months.
I am fairly hands on but i couldn't figure out what was wrong, plugins or settings, etc. In a busy day sometimes you just can't go on and check every single plugin, etc.
Milan from Qcode was super super patient with me and always answered my 20+ emails even pulling extra dev support when needed, suggesting steps, etc.
Eventually he was able to sort out the issue for my work site which was plugin related and now Bridge is up and running again with the latest version. I love this theme (used others and they aren't as good or fast) so i highly highly recommend Q code support.
Awesome stuff
This theme used to be great. I bought it three times. Now it has serious cross-browser issues. I will never buy one of their themes again. You've been warned.
Author response
Hello,
We assume you're referring to the security notices related to bundled plugins (WPBakery and Slider Revolution). As we mentioned in the comment section we are currently working on a new update and you will be notified via email when the new update is online on ThemeForest.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Best regards,
Qode
I cant activate or sumit a request from help, nothing in https://helpcenter.qodeinteractive.com/hc/en-us works Need help
Author response
Hello,
The server might have been experiencing some downtime. Both registration and our Help Center are working correctly now. Please clear your browser cache and try once more. You can also try from a different browser or an incognito window in case something in your browser is causing this.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
We hope that everything will be resolved and that you'll reconsider your rating.
Best regards,
Qode
Even if they answer, support is generic, no deep analysis of your problem.
Theme does not work with localWP, don't bother to buy it.
Author response
Hello,
This is most likely due to the some configuration setting you have in your localWP installation. We tested the theme on our localWP and Bridge installation we have there are working correctly. We provided screenshots in the comment section.
Please understand that we are here if you need any help with theme, however, we cannot debug your localWP installation. This is outside our support scope.
You confirmed that the theme is working correctly on your live domain and also on XAMPP localhost. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. However, if you don't want to use the theme because of your localWP you can submit a refund request here.
Best regards,
Qode
Where are new updates? New demos? Everything here is outdated
Author response
Hello,
The theme is regularly updated and you can find changelog in this link.
To update Bridge theme and bundled plugins please follow instructions from this article - How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core which will be listed there.
Once the theme and Bridge Core plugin are updated all of the demos showcased on the landing page will be available in Bridge Dashboard > Import.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Best regards,
Qode
Quick answer and solved the problem!
I can confirm that your theme has malware infection and its completely untrustworthy. I'm not trying to screw your business here but you've certainly screwed mine.
You've cost me so much time and so much financial damage as an agency relying on your rubbish theme. Luckily, I only have 2 clients using Bridge Theme.
For nearly 2 weeks, I've been trying to get to the bottom of how directories/folders are getting created, plugins are being switched off and malware infection has been continuously coming back and spreading within 48 hours of cleaning the website or restoring to a copy 6 months ago as well as 5 years ago when the website was initially built for a client.
Steps I took
1. I installed a fresh copy of the entire bridge theme, plugins, wordpress cms files which didn't fix it.
2. I re-created a new database with different login details (wp-config) and that didn't fix it.
3. All of this failed and luckily i had a back-up of the website I developed back in 2/6/2020. This was my last hope. I restored it back and about 45 min ago and guess what? Malware is back again. They created a folder called 'notification-master-pro' and folder called 'cidaas-pro-master'. They deleted the WPBakery plugin, disabled yoast etc...
4. I deleted the entire Cpanel account and re-created a new one on a brand new server on a completely different and highly secure network. I restored back the 2020 copy and again it got infected. Nothing you say here is going to convince me other than your Bridge Theme is open for malware infections and requires urgent patching.
5.There was no plugin on there that's externally used. So there is 0 chance of them exploiting through another plugin developer that is not part of your theme.
They are hacking through your rubbish Bridge Core theme.
Author response
Hello,
We are sorry to hear about the issues you’re experiencing, however, we couldn’t reproduce on our end and no other user has reported anything similar.
Please ask your hosting provider to scan your website for malware to determine the cause. If there is anything we can do we will gladly help you.
Also, since you are saying that the issue occurs when you restore 2020 backup version of your site, please avoid using it. This version is definitely using outdated versions of themes and plugins and not the latest ones. It could be that your database from this backup is infected.
We understand your frustration, however, we assure you that the theme is scanned for malware and vulnerabilities and latest version of the theme and Bridge Core plugin are safe.
Best regards,
Qode
Woocommerce is never up to date. I get this message in the backend of my site consistently.
Your theme (Razzi) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Author response
Hello,
We are not the authors of the Razzi theme. The Bridge theme is updated and you can find changelog in this link.
If you need to update Bridge theme and bundled plugins please follow instructions from this article - How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Best regards,
Qode
Demos wouldn't install with no way to troubleshoot except pulling a support ticket. A few hours later they replied saying I need to install the theme on a fresh WordPress install.
Author response
Hello,
It is always a good practice to install the theme and import the demo on a clean WordPress installation (not just Bridge, this applies for any theme since most of the themes are not interchangeable).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Best regards,
Qode
One of the best themes out there.
The theme is beautiful with very well designed custom widgets and so many demos to choose from And the support is equally fantastic, Milan and Danilo respond quickly to support tickets and always have a great solution for everything! I have been using Qode theme for 11 years now and have used it in many projects. I highly recommend this theme!
I bought this expensive theme because of a demo site. Even after 100% completed installation the Site is broken. I watched all those support videos, installed all those plugIns you need for that and still I already fail here - i paid to have an easy and fast way to build my website and now I have to start all over again ... frustrating
Author response
Hello,
We are sorry to hear that you've got this impression.
Demo import is working correctly on our installation. As we do not have enough information about your installation in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We hope that everything will be resolved and that you'll reconsider your rating.
Best,
Qode
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