Web Themes & Templates

Reviews for Bridge - Creative Multipurpose WordPress Theme

6,151 Reviews

for Customizability

Overly complex system for customizing headers/footers. A waste of $60 on my end since I'm not about to learn a brand new system just so I can edit my header and footer.

QODE

Author response

Hi there,

We are sorry to hear this on your end but we actually do think that we do have our theme covered well with our theme documentation as well as you do have our video tutorials for the theme, and our help center knowledge base with many great articles that might help on the way.

As well as all the possible information about header settings and footer settings
You should know that you can always count on our support team for help and guidance, as right now we could not locate any ticket created by your Envato username and we do think that it is rather unfair to rate our theme this way. Our support help center is working unconditionally and you are always open to submit a request.

Also we do hope that you will reconsider your rating after you were provided with help by our support team.

Thanks.
Best,
Qode

for Customer Support

Amazing theme. Great support! i have opened 5 tickets so far (due to my own lack of knowledge). All these times tickets were solved, very quickly and easily.

10/10 would buy again.

for Customer Support

The support is excellent, they provide the support and clear and concise solution

for Bugs

it destroyed my phpmyadmin and my website. My website is completely down and most of the plugins are causing problems and even godaddy said the theme is casuing problems. It is impossible to submit a ticket from their website cause it always but always takes you tot he documentation site where it is all written. hORRIBLE!!!!!!!!!!!!!!!!!!!!!!!

QODE

Author response

Hi there,

Sorry to hear this! We do have our help center where you can easily submit a ticket and get help by our support team. We could not locate any request created by your Envato username. If you still are experience difficulties you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be more than happy to help and investigate any issue you encounter, as once we test the theme is working perfectly fine on our end.

We hope this will be resolved very soon and that you will reconsider your rating after you were provided with help.

Thanks.
Best,
Qode

for Customer Support

I bought the theme and had an issue in activating it I contacted the eventohelp team they send me link to the author and the author is not replying I don't know whom to contact its been more than one week!!!!

there is no clear way to have support !

QODE

Author response

Hi there,

Sorry to hear this! We do have our help center where you can easily submit a ticket and get help by our support team. We could not locate any request created by your Envato username and if you do have one please send us your request ID so we can check. If you still are experience difficulties you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be more than happy to help.

We hope this will be resolved very soon and that you will reconsider your rating after you were provided with help.

Thanks.

Best,
Qode

for Flexibility

To be fair there are more than one reason for rating 'Bridge' four star, flexibility is one, customisability, ease of use, general quality and extensive features. As a 'non-coder' all of these combine to make for an intuitive and creative experience! I can't leave without also commenting on the excellent support provided... clearly 'Qode' value their customer base as much as we value their product and service!

Ps. Nobody get's a 5! ^_^

for Customer Support

I had a couple of difficulties and they helped me. Thank you!

for Feature Availability

This theme is horrible.
• No directly Frontend-Editor in wp-backery. (i must edit the code, everytime after update)
• No prefabricated content examples/ templates for a faster workflow
• its horrible to edit the global options, sometimes it does not work
• self-hosted fonts are cumbersome to upload/ you need a special plugin
• incorrect display on Macbook pro 13" / some options are not available because content overlapping
•...

Sorry i don´t want use your theme demos, and built up a new page with your theme but its cumbersome to work with.

QODE

Author response

Hi there,

1.Please note that our theme comes with WPBakery and Elementor include which you can choose from. Elementor is WISEVYG editor and with WPBakery you do have an option to enable the frontend editor always.

2. You do have our pages which already contains our theme shortcodes, as well as you can always save the template you need in order to reuse it.

3. The global options does work and possibly you do encounter issues with this because of the usage of an outdated theme, so please check if you have updated your theme to the latest version.

4. It is a bit hard to tell like this, as well as we do not have enough information from your side, however, you can always submit a request at our help center where our support team can investigate any issue you encounter and help you. So please do that and we do hope that once you have been provided with help that you will reconsider your rating.

Thanks.

Best,
Qode

for Customizability

I've been really trying to use it since I bought it. But, always frustrating. Plugins, delay loading page ... in short, uninstalling again.
Which is a shame as it has very good layouts.

QODE

Author response

Hello there,

Sorry to hear this! But we think it is not fair to rate our theme with this review even without reaching our support team.
Please note that you certainly do not need to use all the plugins that comes within the theme as well as we do have our article on how to improve your website speed as well as you could contact our support team at our help center where our team will be more than happy to help.
For the moment we could not locate any request created from your end with your Envato username and we would appreciate it if you could do this as well as we do hope once this is resolved that you would reconsider your rating.

Thanks.

Best,
Qode

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