Web Themes & Templates

Support for Bridge - Creative Multipurpose WordPress Theme

QODE

QODE supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What to do if you need support for Bridge?

Our dedicated support team is at your disposal Monday to Friday from 9 AM to 5 PM CET. We are here to help you make a beautiful website using Bridge.

What should I do before I submit a support ticket?

  • Make sure you are running the latest version of Bridge theme and included plugins.
  • If you are experiencing any issues, a good way to determine what’s causing them is disabling the 3rd party plugins and checking whether some of them might be producing the problem.
  • Check out the Bridge theme online documentation.
  • Check out the easily searchable Qode Interactive Help Center with FAQ sections and tones of helpful articles.
  • Check out Qode Interactive video turorials.
  • You still need help?

  • How to create account at Qode Interactive HelpDesk.
  • Submit a support ticket.
  • What does support cover?

    Support covers the availability of the author to answer questions, assistance with possible reported issues, and help with included 3rd party assets.

    When can I expect an answer?

    Our support is working Monday to Friday from 9 AM to 5 PM CET. Response time for tickets is up to 1 business day.

    FAQ

    How to upgrade Bridge theme?

    You can upgrade our theme by performing following steps:

    1. Download latest All files & documentation file from ThemeForest (your Downloads page)

    2. Extract it and locate bridge.zip

    3. Extract bridge.zip and locate bridge folder

    4. Copy/Replace the content of bridge folder to /wp-content/themes/bridge folder of your web site.

    Using this method, none of existing content or settings will be lost.

    What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?

    This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).

    How to upgrade Visual Composer plugin to latest version?

    You can upgrade Visual Composer by performing following steps:

    1. Please make sure main theme is activated while performing other steps

    2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

    3. You will see message that required plugin is missing at the top of your WordPress Dashboard

    4. Install the plugin and then activate it

    If you want to do manual upgrade, you can locate Visual Composer plugin here: bridge.zip > bridge > plugins > js_composer.zip

    How to translate / edit labels in the theme?

    In order to translate / edit labels in the theme, you need to install this software http://poedit.net/wordpress When you run it http://screencast.com/t/wv1A4XtTKbz you will have to import en_US po file from your theme folder/languages.

    Next, translate your labels as in the screenshot http://screencast.com/t/LhyzzhLJMda and check your site again.

    If your WP Dashboard is in another language (other than English) then click here to create new po file http://screencast.com/t/gliXcWMMoHuy for your language.

    Import en_US file from theme folder/language http://screencast.com/t/GTU9BisAcIw and select your new language from the Translation Language dropdown menu http://screencast.com/t/tBz2EbaA64fA and translate as explained above.

    When you’ve finished translating, upload your new .po files to theme folder/llanguages folder on your server.

    If you don’t want to loose changes after theme update, install and activate child theme. Then inside child theme create folder language and copy your translation files there. Paste this code to child theme’s functions.php file

    if(!function_exists('qode_load_child_theme_domain')) {
        function qode_load_child_theme_domain() {
            load_theme_textdomain('qode', get_stylesheet_directory().'/languages');
        }
    
        add_action('after_setup_theme', 'qode_load_child_theme_domain');
    }
    

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    Contact the author

    This author will respond to buyers' questions and provides limited support through their own support system.

    Item support includes:

    • Availability of the author to answer questions
    • Answering technical questions about item’s features
    • Assistance with reported bugs and issues
    • Help with included 3rd party assets

    However, item support does not include:

    • Customization services
    • Installation services

    View the item support policy

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