25116 comments found.
Hello there
I have imported and used the following template, https://bridge152.qodeinteractive.com/But I want to link the logo on the left menu to the top page. What should I do?
Demo / live preview link isn’t working for me
Hello,
Thank you for reaching us!
Please try accessing landing directly through this link. If you are having trouble accessing some particular demo please send us the url of this demo and we will check.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the prompt reply. Waiting for manual verification process to complete already sent email to the office@qodeinteractive.com in order to log in and de-register on the Help Center.
Hi,
Your account should be verified now so please try to login once more.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for quick replies.
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Hi Guys, my license code says already used on another domain while it is not in use on any other domain. Kindly explain how can I sort this?
Hello,
In case you’ve used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the prompt reply. Waiting for manual verification process to complete in order to log in and de-register on the Help Center.
Hi,
Your account should be verified now so please try to login once more.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello Team I need help restoring the old content i uploaded
Deprecated: Hook contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in /home/platinumcorpcom/public_html/wp-includes/functions.php on line 5754
In
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There is a problem with your support page, the emails for registering or recovering password are not arriving, not even to spam folder.
Hello,
If you haven’t received verification email when registering at our Help Center, please send us the email you’ve used for registration here and we will verify it manually.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have an issue using the blog, the main content overlaps the rigth sidebar, like images and videos
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I would like know if you have a subscription or license pack, cause I need use it in differents clients.
Hello,
Unfortunately, there is no multisite licensing option. Each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, the Qode Video Box pop-up is very small! is there any possibility to enlarge the size of the video pop-up?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had the site hacked and I need to download the installation files for an old version. where can i download?
Hello,
We are sorry to hear this.
We don’t have older versions of the theme available, however, you can download and install theme by following instructions from this article here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It’s a shame to hear that it’s not possible to download old versions. In the directory you can download core, themes and old plugins. This helps restore environments when you can’t easily bring them to the latest version. Maybe they can think about having that in the future.
Hi,
If you need any assistance to install the latest version of the theme you should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
In case you’ve used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
If you need further assistance please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did not delete the theme, but initialized the site and created a new one. It says that the code is already registered in another domain. How should I solve this?
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
In case you need further assistance please submit a ticket at our Help Center, include your purchase code, and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Do you have a link to all of the icon options so we can choose icons to use? WP Bakery does not do this and when I try using Elementor (which does) it breaks the page.
Thank you,
Hello,
Unfortunately preview of the icons is not available in the backend. You can check the name of the icon at the official sites of icon packages.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
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Hello, the first site using Bridge was deleted without unregistering the Bridge theme. Today I would like to use the license I bought to use it for a new site, however I can’t register the theme which tells me it is registered on another domain name (which no longer exists). What is the procedure to be able to use my license according to the conditions at purchase.
I went to the Qode website but no information is available for this case.
Thank you for your answer.
houp’s I managed to solve my problem. sorry for the inconvenience
Hi there,
Glad you managed <3Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, I’m using mega menu, but if I display it on a notebook screen, the entire menu is not displayed. Is there any setting for responsive menu? in mobile it is not displayed either, please, look my project: http://suzukimardelplatacentro.com.ar
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How to define colors for menu for dark header and light header?
Hi there,
Light and Dark header skin is already predefined, if you need additional assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Need assistance please with my purchase code. It says either invalid or it’s being used on another website which is already decommissioned.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve sent an email to the qodeinteractive team. Looking forward to resolve the concern immediately. Thank you!
Hi there,
Thank you, our team will help you as soon as possible.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, the text in the portfolio items is sometimes very difficult to read due to the light grey colour. Where do you set that? I set First, Second, Third and Fourth Color to black but nothing changes. Where do you set the portfolio text color? Thanks
Hi there, Thanks for writing in! Please try to navigate to Qode Options > Fonts > Text and change the color to your paragraph text to your needs.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thanks a lot!
Hi there,
Glad we could help!
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