Any ETA on a response to ticket 1274683 on the support forum?
Agent just replied to your ticket recently. We are sorry for the delay, but it was because Ticksy migrated APP to new servers.
Thanks. I got the notification in my email, but there seems to be a problem with Ticksy since I cannot seem to get into the ticket itself. Facebook login then redirect issues. Any ideas?
Never-mind. Finally got in and responded to the ticket.
Yes sorry for that. There were problems with Ticksy, and they migrated to new servers https://twitter.com/ticksyapp . Please send admin access over email at support[@]qodeinteractive.com and I will forward them to agent which have your ticket assigned.
Can you please answer my PRIVATE TICKET # 1275593
Thank you very much
Ticket is forwarded to support team, but unfortunately Tycksy maintenance is undergo again https://www.screencast.com/t/SNvPIi1N . Support will reply to you as soon as possible.
Hi there. I’ve got some issues with the Qcode slider. I’ve copy and pasted the shortcode onto my page and the slider is working, but I dislike the placement which is fixed at the top, above my original header. This is kind of weird since I created a row with a Layer Slider module beneath my Contact section. Nothing shows up here. All I see is a blank field and it looks like my slider is not being rendered properly. I hope you can help me out here. Thanks in advance! Kind regards, Lisa
Qode slider is inteded to work only over Slider shortcode field on the page as explained in theme documentation http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-6-using-the-slider/8-6-3-basic-usage/
If you are using predefined Contact template, it contain limited space for custom content, and if you want to have section with layer slider on your contact page, you need to create custom contact page by adding Contact Form with Contact form 7 on full width page template. This is also explained in theme docs http://bridge.qodeinteractive.com/documentation/3-demo-content/3-4-importing-plugins-content/3-4-2-contact-form-7/
Right now support system is down due to security update https://www.screencast.com/t/u3F4xwBF1t , and if you still need assistance with this you can contact support over https://qode.ticksy.com/ as soon as it goes live again.
Thank you for your reply!
Hmm, so if I understand correctly, the Qcode slider can only be placed at the top of a page beneath or behind the header? That’s very unfortunate. I simply want a slider which I can place anywhere I want.
Maybe my question was a bit too vague or I don’t understand your point about a Contact template, but I want the slider on my Homepage (which has a full width template). Sorry, I find it very hard to explain the problem in English :’-)
I know there are other slider options, but I find them very complex and I was hoping I could use one with less options.
Maybe it’s wise to include the website I’m working on, to clear out my point:
Yes, Qode slider cannot be placed within content, but you can place Revolution slider for Layer slider within content. Regarding further support questions please contact support over email.
As i cant use your support site
On the contact form (mobile version) how can i make it into a single column and not 2
still need the 2 columns on desktop don’t want it on mobile please??
also in the header (top bar) on mobile need to move it down as got text overlapping what custom css can i add to move it down please?
Ticksy should be online soon. Sorry for that, and regarding support questions, if you can’t wait for Ticksy, you can contact support over email at support[@]qodeinteractive.com
Hi, I would like to remove background image left menu in Modern Photography, but can’t find the option,how can I do it please?
Left menu background can be set from per page options, when you edit page, but make sure that you are using latest theme version since it contain fix for that part.
Hi there, just couldn’t finde a solution in the documents and forum: I have a problem, that on my one-pager the anchor section does not scroll exactly to top of the screen – therefore the sticky menu does not appear… any idea why all of the anchors leave a small gap? is there any option to control that? I used the demo import from ‘one page’ – the one with the bicycle…thanks
Make sure that you have set Anchor ID, not Row ID for each section. If problem remains, then try removing elements from header top area since it have fixed height of 33px and have increased it with some element or with css you will have this issue. For more precise answer and to be able to investigate this on your end, please contact our support by submitting a ticket at https://qode.ticksy.com
In Image Title Post – Single Post page, How do I add a subtitle? Thanks in advance.
Subtitle text can be typed in for each post from post options https://www.screencast.com/t/oTVhiFhHu and it will appear within title area so you also need to enable title and it will appear on a post just below the title https://www.screencast.com/t/QKLgjpJNyja .
Thank you for your reply,
Yeah that’s work well. However, using Image Title Post Style, inside a Single Post page the subtitle doesn’t appear.
Hopefully this is something easy to accomplish.
Hi, is it possible to display 5 itens instead of 8 in Interactive Icon Showcase?
Element is designed for 8 items, because it contain text in the middle, and with less then 5 items circle would need to be smaller, so it would be problematic for text. If you want more or less items then 8 you need to use some 3rd party plugin which contain some custom elements for Visual Composer. You can check Ultimate addons.
What is this function: “New Quick Links Custom Post Type”? Can I load in “Team showcase” element posts from a “Team Custom Post Type” and load in “Testimonials slider” content from “Testmonial” custom post type? Thanks!
Elements are bound to corresponding post types and there is no option which will allow this, sorry
Thanks for replying so fast!
Activating Visual Builder – I am unable to activate the visual builder and am having issues with it. Please advise how this can be done? I’ve checked my licensing documentation and there is no license code within the Visual Builder text file.
That is normal. Bundled plugins are included with extended license which cannot be given to end users according to Envato rules. This is explained in details in following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923
In order to update Visual Composer to latest version, first update the theme, and then uninstall VC, and install it again from info box which will appear, and latest included version will be installed which is 5.2.1.
Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update:
I am having problems with the top menu.
Firstly, I cannot change the colour font, I have set “header>regular” and I haven´t chose dark or light skin, I have just left a empty space for this option in the general settings and also in each page.
The logo appears too big in some pages, I don´t understand the reason.
Can you help me?
Please contact support team by submitting a ticket at https://qode.ticksy.com and provide admin access in your ticket so they can see options which you are using, and they will be gladly assist you.
We have following queries for the template.
Can we use any demo design style from any demo of yours on our selected demo
Eg we like this demo http://bridge42.qodeinteractive.com/
Because demo import is importing content, importing new demo will overwrite previous one so it is not possible to combine them that easily as noted in documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/ but it is good practice to install WordPress on your local machine (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live site https://premium.wpmudev.org/blog/setting-up-xampp/
Hi, will you be updating the theme to reduce the page size and reduce the number of requests to help improve the SEO for the theme even further? Thank you
We area adding new features, fixing bugs, and improving functionality from time to time, so we will make Bridge even better in future. Right now, you can still optimize site speed and amount of requests with some caching plugin like for example Fastest Cache in combination with CDN. Our support can provide you with some basic instructions regarding this and you can contact them over support forum at https://qode.ticksy.com
hello, portfolio filter option not working on edge browser. example url: https://profaj.co/agcyazilim/referanslar/
I’tested on IE 11 and it is working there https://www.screencast.com/t/M2l11AcdT , so it should be working on Edge also, but if there is problem, please first make sure that you are using latest theme version, with latest plugins and if problem persists, then submit a ticket to our support at https://qode.ticksy.com and provide WordPress admin access and a login link and our support will test this on your end, and will try to help you with this.
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