308 comments found.
News and Events links got a # and there is no a href code.
I’ve already opened three tickets…
I’ve received responses but the further I go into the theme, the more inconsistencies I run into.
Hi,
All problem was fixed.
If you need help please let us know from our support system.
Best Regards.
YES! All problems were fixed.
VERY excellent customer service!!
Hello, I submitted a ticket four days ago and have not yet received a response. When I install the demo, there are broken sections and there is a menu activation issue as well.
Please assist.
Hi,
First of all thank you for purchased Act wordpress Theme.
please look our video tutorial for installation.Your ticket was answered. https://www.youtube.com/watch?v=EesnlOwcqbUBest Regards.
I’ve already seen the tutorial. Where did the ticket answer go to?
I created an admin login in order to request your assistance in getting the site to demo status.
Perhaps I am not being clear.
I re-watched the video to make sure I did not miss anything.
I have already installed the content, the problem is, SEVERAL things are broken. Basically all of the bugs that everyone else already mentioned here: slider, menu, blog, footer.
None of these come out as they are in the demo.
Problem solved. The top and bottom were incorrect only because of the lacking menu bug.
Anyone else having trouble, just set the menu location first (I got the Menu 1 one to work). THEN look at the Frontpage.
Thanks for the very nice theme. May cut down on support tickets if you can somehow include the menu setting in the demo upload xml.
Still, thank you!
Glad to hear that.
If you need help please let us know.
Best Regards.
One last question, how do I get the slider on the Frontpage instead of static image? I tried installing the rslider demo content but got an empty folder error message.
I’ve installed the demo slider but in the frontpage edit page, at the bottom where it says Revolution Slider Settings, there is only one option: “default.”
Hi,
please send us your wp-admin informations from our support system.We can check for you.
Best Regards.
Thank you. Will do so right now!
Hi Guys, The drop-down menu feature seems to be inactive (not working at all)...Any thoughts on this and what might be causing it?
Cheers,
T
Hi,
First of all thank you for purchase Act Wordpress Theme.
Actually the drop-down menu works very well.If you can open a ticket on our support system we can check your problem.
Support : http://sinanisik.ticksy.com/
Best Regards.
Great theme! The donation button on the menu is only visible after you scroll the page. Is there a way to have it always on?
Hi,
First of all thank you for purchased Act Wordpress Theme.
Yes that is possible.please open a ticket on our support system be sure that we will help you. Support : http://sinanisik.ticksy.com/
Best Regards.
Awesome job on this theme. I have a pre purchase question – do you have this theme set up to easily switch between a logo variation for each menu? For example there is a logo once you load the site then as you move down the page and the menu switches to the scrolling menu – is this a secondary logo for this scroll menu or just a reduced size of the logo? I want to be able to have the home logo be a white version and then once smooth scroll begins to switch it with a color version for the menu with the solid background. Thanks.
Hi,
First of all thank you for your interested.
We have only one logo and just reduced size of the logo. I am sorry for old response. Best Regards.
I have been working around with wordpress for about 6 years now, however this is the first template that I buy out of my agency. It´s very dissapointing that the template is awkwardly unfriendly to use.
Between bugs making disappear the content of the page when the main menu is selected, and the page based homepage, just wasted my time trying to understand the usage.
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket on our support system be sure that we will help you.
Best Regards.
Can I integrate Stripe for payments?
Hi,
First of all thank you for your interested.
The donation plugin doesnt support Stripe at this time but if you have any plugin for that you can use that.
Best Regards.
What kind of plugin would work?
Hi,
If any plugin supports stripe payments you can use that for Act Wordpress Theme.you can check plugins like that. http://codecanyon.net/item/total-donations-for-wordpress/9985487
Best Regards.
Can I use the default WooCommerce plugin? I think your product pages are not laid out very well…
Hi,
Yes you can deactivate our shop pages and you can use default woocommerce.
Best Regards.
Wow, this theme seems to be full of bugs….
Issues encountered so far: 1. Fundraising bar on the Home page disappears when the Rev Slider loads and plays.
2. New & Events tabs disappear and reduced to mere bullet list on my Frontpage…
3. Theme options seems to be very limited and frustrating—NO OPTIONS to EDIT TYPOGRAPHY (colors, fonts, sizes etc)...
Hi,
First of all thank you for purchased Act Wordpress Theme.
1-) and 2-) ; please open a ticket on our support system and send us your site informations we can check bugs for you.
3-)We will uptade theme in the short time and these options will be added.(Google Fonts,Font-size,Font-color and more..)
Best Regards.
Thanks for the prompt reply!
Thanks!
This is the bad theme I bought … impossible to have the same demo version
Hi,
First of all thank you for purchased Act Wordpress Theme.
please watch our video tutorial for demo data installation ; https://www.youtube.com/watch?v=EesnlOwcqbUor please open a ticket on our support system and send us your wp-admin informations we can check for you.
Best Regards.
Hello
I need All or Nothing Crowdfunding System , for this reason, is it possible to use the other plugin of FantasticPlugins: Universe Funder http://codecanyon.net/item/universe-funder-woocommerce-crowdfunding-system/10283380
Hi
First of all thank you for your interested.
We are using Galaxy Funder Crowdfunding plugin for Act Wordpress Theme.Crowdfunding system is available.In addition you can use Universe Theme but you should adjust plugin for Act.
http://codecanyon.net/item/galaxy-funder-woocommerce-crowdfunding-system/7360954Best Regards.
Hello, whenever I follow your video instructions to install the revolutionary slider theme, I get an error when uploading the xml file. It says that media files cannot be uploaded. Please advise…
Hi,
First of all thank you for purchase Act Wordpress Theme.
if you can send us your wp-admin informations from our support system we can check for you be sure that we will help you.
Support : http://sinanisik.ticksy.com/
Best Regards.
Hello, I have sent you my ap-admin information in the support ticket that I have created.
Hello, thank you for your help. I wanted to know if the theme is compatible with Visual Composer?
Hi,
You’re welcome.Unfortunately act is not compatible with visual composer at this time.
Best Regards.
Donate modal from the menu doesn’t work: Getting this: “Warning: This form is out of date. Please update using the [seamless-donations] shortcode.”
Hi,
First of all thank you for purchase Act Wordpress Theme.
Please donwnload latest version. if you need help please open a ticket on our support system.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hi, I have some problems/issues/bugs with this theme that I submitted a help request for 6 days ago in your ticketing system. I’ve received no response since then. When can I expect a response??
Hi,
First of all we are sorry for delay we missed your ticket please check your ticket now.
Best Regards.
Hi, I sent a response to your reply yesterday. There are still some bugs that aren’t fixed. Can you please check the ticket again? Thanks
the ticket was answered please check your ticket.
Still no answer on the bugs/issues (#1 and #2) that I posted on the ticket. Please check the full thread. It seems like you are no receiving or noticing each of my replies on the ticket.
Still waiting to get this resolved. Please see the second screenshot I sent on the ticket today and my previous note from yesterday on the ticket that has still not been answered
Hi,
Your ticket was answered.Please continue on tickets.
Best Regards.
HI there – pre-sales question:
Can you explain more about the crowdfunding and donation plugins you include in your theme? Are they plugins we can read more about? I need to understand how they function before I purchase the theme. What payment processors work with your theme?
Thanks!
Hi,
First of all thank you for your interested.
http://codecanyon.net/item/galaxy-funder-woocommerce-crowdfunding-system/7360954 we are using Galaxy Funder woocommerce plugin for crowdfunding. https://wordpress.org/plugins/seamless-donations/ Seamless Donation Plugin.Best Regards.
I like this theme and this is a pre-sales question. I don’t like how the projects background image is not the same width as it is when you hover over them in the grid. Can that be easily changed?
Hi,
First of all thank you for your interested.
If our theme has a problem be sure that we will fix it.
Best Regards.
My theme is still not working due to failed files during upload. Support still haven’t responded to my ticket and it’s been 3 days. When will someone contact me?
Hi,
First of all thank you for purchase Act Wordpress Theme.
We answered your ticket and your problem was fixed.
Best Regards.
Pre-sale question regarding this theme, 1) would i be able to link the the recent project to a page rather then a pop up as in demo.
2)Can use mega menus?
Best regards
Hi,
First of all thank you for your interest.
Unfortunately they are not possible.
Best Regards.
how do i get blog to show up on home page? everything is showing except blog
Hi,
First of all thank you for purchase Act wordpress Theme.
Please open a ticket on our support system be sure that we will help you.
Support : http://sinanisik.ticksy.com/
Best Regards.
We really like your theme and would like to use it for the announcement of our global design competition; is it possible to change the ‘donate’ button into ‘submit’ and change the content of the popup form/page? In a later stage we might need more functionalities which requires some modifications (plugins?), can you tell me what the possibilities are?
Thanks in advance!
Hi,
First of all thank you for your interested.
Yes we will help you for donate button.
You dont need anything else.You can use our theme easly.Also we can make your site like our demo.
Best Regards.
thanks!
We purchased your theme (thanks!) and would like to change the ‘donate’ button into a ‘submit’ button and link it to a new page, can you help us with that?
please open a ticket on our support system and be sure that we will help you.
Support : http://sinanisik.ticksy.com/
Best Regards.
