1685 comments found.
How can I remove the border that follows the slideshow? also, on the navigation bar itself?
Hi.,
Kindly, Add this css code in Dashboard > Soulmedic > Integration > Custom Css.
#slider { border: none; }
.is-sticky #header { border: none; }
Regards., DesignThemes Support.
Few things.
How do I import the demo so that it looks exactly like what I bought. I am not able to do this. The only page that loads the demo content is the home page. Department’s does not populate anything at all, nor are all of the pages for the departments created there as well.
the logo, and the nav bar are not on the same line.
The demo slider import does not have the same background, text, or anything remotely similiar to the demo theme purchased.
The book an appointment form is vastly different than the one displayed on the demo as well.
Also the mega menu hover effect does not seem to be working for the departments subpages as well.
Sigh
Also none of the footer content populates when uploaded the dummy content as well. What’s up with all of these things??
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
When I click to edit my home page nothing shows up in the page builder.
Hi.,
Our page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”
Regards., DesignThemes Support.
I bought soulmedic wordpress theme
Hi, i need some help for mobile responsive menu, i would like to show all the sub-menu items on mobile menu. I am using mega menu for desktop version, for mobile version it shows 4 more categories, how not to show them for mobile menu?
Hi!
Thank you for contacting us.
Kindly, Post the comment from the login from which the theme is purchased.
Regards., DesignThemes Support.
Hi i can proof by providing purchase information:
Item Purchase Code: b32a7d6a-bc4a-44d6-812f-c5175b841c2b
Hi.,
Please send some screenshots of your issues. So that, We can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hello,
I recently noticed that, when adding a 1 column element to the layout of a page this is not shown in the page itself, instead the shortcode for generating such page is shown.
I checked the code and nothing has been changed that could affect this shortcode as far as I’m concerned. Doing research online I found a post where someone from your team claims that this shortcode was not included ( http://themeforest.net/item/soulmedic-flat-responsive-medical-health-theme/6282832/comments?page=46&filter=all#comment_8442277 ), this may be from another theme I assume, but on another thread from FitnessZone you do not provide an answer.
Hi.,
In the soulmedic theme it was not included before and it was added in the update. Kindly, send us the page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Can you have this theme in html only?
Hi.,
Thank you for contacting us.
Sorry, We don’t have the html version of SoulMedic theme.
Regards., DesignThemes Support.
Page builder is no longer working.. I have deleted the core elements plugin and reloaded through ftp.. But it still doesnt work!
Hi.,
Our page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”
Regards., DesignThemes Support.
hello,
how can i reduce the bottom spacing in testimonial carousel
Hi.,
Kindly, Add this css code in Dashboard > Soulmedic > Integration > Custom Css.
.dt-sc-testimonial { margin: 0; }
Regards., DesignThemes Support.
Does this them support WP 4.3.1 ? I purchased and am having trouble getting it installed.
Hi.,
Please wait for our theme updates i.e compatible with WordPress 4.3.1.
Regards., DesignThemes Support.
that doesn’t help me today. when will that update be available?
Hi.,
We have already updated our theme to the latest WordPress version 4.3.1. Kindly, Let us know what is the issue so that we can help you.
Regards., DesignThemes Support.
got it to install. thanks. issue was with my hosting guys. apologies for the false alarm.
Hi.,
Thank you 
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Hi, i see many comments on “mobile menu not scroll” when items aren’t in the screen. Your demo preview has this issue on my s5. Is this issue fixed or not? How i could test it?
best regards
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Where can I change “Search” title from search reasult page. Also, where can I change “Home” on breadcrumbs?
Hi.,
Thank you for contacting us.
Kindly refer the attached screenshot will help you get a clear view.
1) https://www.dropbox.com/s/jgmk4jnecj3jh7p/change-home-txt.png?dl=0
2) https://www.dropbox.com/s/hkntp669qx1x2gn/change-search-txt.png?dl=0
Regards., DesignThemes Support.
Thanks.
Hi.,
Thanks Let us know, if you find any issues in future..
Regards., DesignThemes Support.
Hi! I have the same problem with Revolution Slider as Williambenettiv: ””Realized now that I can no longer “SAVE” slides. I click save and then the “Please Wait a Moment” overlay comes up and never does anything.”
I’ve just purchased the plugin (it came with my theme, and I thought this would be a possible fix), updated everything including wordpress but it doesn’t seem to help. It won’t save any of the changes I make. 
Hi!
Hope you had a great weekend ,
Please send some screenshots or videos of your issues. So that we can help you in better way.
Regards., DesignThemes Support.
Thanks for your reply. Heres a screenshot: http://nl.tinypic.com/r/j7dgjl/8. It never actually saves anything.
Kind regards
Hi.,
Kindly, Let us know purchase code, ftp and admin details via the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
hello, I wan to remove the searchbox beside the breadcrumb, where can I do this?
Hi!
Hope you had a great weekend ,
Kindly, Refer the attached screenshot will help you get a clear view.
https://www.dropbox.com/s/0u76c5xk74mw4r1/remove-search-form.png?dl=0Regards., DesignThemes Support.
Hi, update the theme last version. Again problem with menù! In this way my site is unusable: user can not select submenù! I replaced Style.css and responsive.css as you suggest me. Now seems ok.
In the changelog you write that you have fix this problem, but it is not solved. Just to let you know that the problem is not fix with your last update.
Hi!
Hope you had a great weekend ,
Sorry for the inconvenience. And thanks for notification. We will check and update theme ASAP.
Regards., DesignThemes Support.
Hi,
I am willing to purchase this theme which I have liked as far as the design and layouts are concenred. The only question is it says, it is a wordpress theme. Would I be able to use the html and CSS for my ASP.Net application? Could you please confirm ASAP so then I can go ahead and buy it?
Hi.,
No, you cannot use the html and css to your asp.net application. Since the html in blended inside the php files. You cannot separate it.
Regards., DesignThemes Support.
Hello, Can this be installed for someone if requested? Thanks
Hi.,
Yes, We can install the theme on request.
Regards., DesignThemes Support.
So, I should just post here that I need installation help or there is a contact/support address for such assistance?
Hi!
Thank you for contacting us.
Kindly, Post the support request from this link http://wedesignthemes.com/support/forum/health-beauty/soulmedic-responsive-multi-purpose-theme/
Regards., DesignThemes Support.
Hi there. How can I add the same menu as here – http://wedesignthemes.com/themes/dt-soulmedic/departments/anxiety-disorders/ (at the left)? I want to add menu in this style to all my pages, can i do it via widget?
Hi.,
Hope that the following video manual will be much helpful enough for you to setup a side navigation (or Features) page like, http://wedesignthemes.com/themes/dt-soulmedic/departments/anxiety-disorders/
http://bit.ly/1kfbvwuRegards., DesignThemes Support.
My version of Wordpress is 4.3.1
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello, I have purchased soulmedic and tried to install it. Yet, it did not work and I was getting a blank screen in Wordpress.I eventually managed to do it manually via FTP access in the wp-content directory. Now, although I see it as a theme in Themes, when I press Activate nothing happens. Please advice.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello.
I have a question before purchase.
My website has right to left (RTL) language.
Does your theme support RTL without bug?
Thanks a lot
Hi.,
Yes, Our theme supports RTL format.
Regards., DesignThemes Support.
