142 comments found.
Hello,
I have a Pre-sell question : I would like to know, when user fill the appointment form and click to book now, it’s possible to redirect them to checkout. Because I want users to pay 9 dollars after booking.
Thank you
Hello Elmasghouni,
Unfortunately, there is no such feature in booking calendar plugin. You can use woocommerce plugin for this purpose.
Best regards.
Thank you for your reply, in “Booking Calendar plugin page” I see “Paypal integration” can you check in plugin administration if there is a way to add paypal for users to pay fees after booking.
Thank you
”..the plugin has already Paypal integration. The only thing you’ll have to do is to activate the Paypal option, filling in your Paypal email address, currency and location and you’re done!”
Best regards.
Hello, i’ve just purchased this theme for a customer. I must say, it looks cool at first glance but when i started working with this theme it is… how can i say this nice… not good at all! A lot of bugs, poorly coded and above all you have to make visual changes in a css file… For example: when using a different logo other than the default one, i have to adjust paddings and margins and override stuff to display it correctly. I really doubt to get my money back and buy a more “complete” theme. Sorry but i am not happy with my purchase at all
Hello Ostinatonick,
We are very sorry that our theme did not meet your expectation. But I am sure it is some kind of misunderstanding, because there are no bugs there. Please, contact us via ticket system.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
They will help you with all your issues and theme editing. I am sure you will find a way of cooperation.
Best regards.
Hi there,
its ok, i fixed some of these issues myself 
By bugs i mean, for example, the button to display the banner on the right side. The true/false state of the button is not working in the admin panel so this button/banner is always visible.
The rest of the theme looks good and awesome but i was a bit dissapointed in some way
Hello Ostinatonick,
Please, contact us via support, we will help you to fix the issue with button.
Best regards.
Where do you change the description for the blog posts on the homepage. I have spent over an hour trying to find where to change this.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello i have purchased the template but having this error i have enough file size as i increased my limit for my other worpdress templates.
Fatal error: Call to undefined function mb_strrpos() in /home/demo3securitydea/public_html/wp-content/themes/handyman/includes/_utils.php on line 242
Purchased from: https://creativemarket.com/ThemeREX/320684-Handyman-Repair-Maintenance-Theme
My Private Ticket #683468
Hello, There is no such ticket number #683468 in our ticket system. Please, try to submit a ticket again, we will need your wordpress admin panel details and FTP details also. Best regards.
Hi there, I have a couple of questions before I purchase this theme.
1. Can I change the complete theme colours with ease from the wordpress control panel? (necessary for market split-testing)
2. Have you fixed your bug in the mobile version of the theme in regards to the submit button not working on the slider form? For a contractor in today’s market, this is an essential asset. I noticed a couple of comments about this bug.
I noticed on your theme support page that you have a ton of items with pricing beside them. I am curious about the logo aspect. Does your theme not allow me to change the logo site wide on my own? That is typically standard. Or are those services just for those who are too lazy to do it themselves.
Please let me know about the above as soon as conveniently possible as we are also looking at another theme as well for the client’s project.
Thanks!
Hello Djcopious, Thank you for interest in our theme! 1. You can create skins ( you will need to use files for this one, but our support team will guide you) Then in wordpress admin panel you can select skin that you need. 2.This button did not work only in Iphone4. But it was fixed. 3.You can change the width of logo:) Best regards.
Sorry, perhaps I worded the logo question wrong. Can I put the logo in myself or do you have to do it. I was referring to your support home page with all the pricing on it.
Hello djcopious, You can do it by yourself via wordpress admin panel in Appearance – Theme options – Logo tab, just upload an image that you need. But if you need some specific logo with specific settings, you can order additional customization. Best regards.
I just downlod last version 1.5 ! Now i have active, theme version 1.4.1 please can we tell how can i upadate them without losing my costomize that i make on template!
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi all, I bought the theme, It has bug on sticky menu and on homepage optional form. Sticky menu background becomes transparent and you can not set color. Also on “home page optional” when on mobile you try to fill the form located at the slider the form submit button disappears, you are not able to submit the form. Their support is not up to mark, I did not receive any reply in 15 days after writing to them on the support ID. That’s why I have to post the info here. I don’t recommend this theme because of the poor support. Thanks
Dear Zephyreffects, Please, verify your ticket id. I have checked all tickets that we have with this theme but did not find it. Did you submit a ticket by using this link? https://themerex.ticksy.com If you can not find ticket id. Please submit new ticket (provide website name and wordpress admin panel details, so we can check your issue and reply immediately for you). Best regards.
Hi, Thanks for the reply, I have again created a ticket — Private Ticket #648943. Please fix the issue. Thanks
this was my previous ticket , — Private Ticket #621834 for which is still open. Thanks, please ignore this ticket and just help me fix—-Private Ticket #648943 issue. Thanks
Hello, Thank you very much for providing ticket number. We will check it immediately. Best regards.
Hello, You have got reply to your ticket https://themerex.ticksy.com/ticket/648943 Also I have checked this ticket https://themerex.ticksy.com/ticket/621834 There is a reply from Cole Sanders. Best regards.
Hi, I may be blind but where do i change the accent colour?! I don’t have that option which is shown in your documentation.
Hello, Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
ok thanks Private Ticket #629128
so i have to manually edit css files to change the colour of the theme? that seems backwards
Hello, if you have some troubles with this one, you can provide us with your details and color number and we can do it for you. In another way it is very convenient to create your own color scheme and chose the one that you need. Best regards.
yeah other themes have a accent colour area that you define which controls the main colour used throughout the site.. it even shows that in your documentation but isn’t there.. weird..
Yes, I am agree with you. Documentation is default one. But colors can be changed in files. But we can help you with changes. Best regards.
Hi, I ordered installation and SEO set up on December 18. How long do you think It will take? ^^ Thank you.
Dear Alison, Can you specify, who did you pay in order to install template and SEO set up? Best regards.
billyf Malaysia (Kuala Lumpur, Malaysia)
Job ID 69009 $70 on DEC. 18, 2015
Hello, We do not know these people. Where did you find them (from what website)? We work only with Fantonica and https://mockingbird.ticksy.com/ Best regards.
Thru here… right after I purchased the theme. I have screenshot with order details and pay to the order is same as Envato PTY IAT Paypal on my bank statement.
tell me where to pay for the installation? I don’t have time now.
About your order details, you should contact directly to Envato, We are theme authors. We can guarantee quick installation of our theme with our partner. Please contact to our partner and submit a ticket by this link https://mockingbird.ticksy.com/ Provide in your ticket website name, wordpress admin panel details, FTP details and hosting control panel details in order to speed installation process. Best regards.
Hello Alison, please refer your questions to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hi, i just purchased the theme but i can’t install it on the latest version of wordpress (4.4). I was wondering if you guys are working on making it compatible? Thank You.
Hello Violeta, This one is compatible with the latest version. Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Dear customers,
We are pleased to announce our support service system is back to online. Thank you for your patience and cooperation.
Best regards
Is this theme really not widget ready? I thought everything submitted as of 9-Sep-2013 in Themeforest had to be. Trying to decide whether or not to purchase, but this seems like a SERIOUS limitation. Please let me know. Thank you!
oops, our uploader’s bad, of course it’s widget ready!
Dear Customers, We are sorry for the inconvenience. Temporary ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies. Best regards.
How i can change the revolution slider contact form placeholders?
How i can change dark footer height? at the moment it’s too high for my site.
Hello,
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Any word on when this will be updated with a new Rev Slider, and VC? Thanks
Hello,
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Thanks for your theme.
Question:
How can I change the move-over colour of my menu?
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
This theme looks nice but hasn’t been updated in over 3 months? When is the next update? I want to make sure the bugs are fixed with the importing/settings and also that the VC is updated for security issues before I purchase. Also I noticed that the sliders are not re sizing the image on the mobile demo version.. is this the case with the live version as well?
Hello, we are working on the update of the theme and it will be released asap.
Sounds like a silly question but it says HTML files provided, does it mean I can build the entire site with HTML files provided and not use wordpress?
Hello, this is comes only as wordpress theme.
Hi guys. Visual Composer needs updating as there is a security vulnerability. When are you going to release a theme update?
Hello, we are working on the new theme update. You will get a notification when we will release it.
Huge issues with your theme. It appears to be patched together in a very odd fashion. We will be seeking a refund. Half the settings don’t respond to changes and a lot of settings are missing. Good luck in the future. I think you should take this off the market. The design is great but the code is not good.
You can specify issues with the theme in our ticket system and we will solve them. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
It is beyond that. The entire backend is a mess. I’d suggest rebuilding that. Good luck.
Would you be able to provide homepage psd layout?
Yes sure
Sent you a private message with the email. Thanks
Replied.
Still haven’t received the files. I sent you another email. Would appreciate if you can send me the PSDs today.
I’ve sent an email to info at niu.co*. * Please check junk folder.
Received many thanks!
You’re welcome! Happy to help.
We would really appreciate if you rate our theme on ThemeForest.
How do I get rid of the “user menu” top left menu icon and the right “preference” icon that pop up a sidebar. I want to remove both please
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
oh and I need to remove the breadcrumb too
please add this issue to the ticket.
