23207 comments found.
When I changed the theme options for the first time, the theme option page menu are unclickable. They’re not working. Please help…
I tried install the new site with Porto theme, it is the same…
Hi, Please extend memory_limit to 128M or higher in php.ini. You should contact server administrator. Please add the following code below define(‘WP_DEBUG’, false); in wp-config.php: define(‘WP_MEMORY_LIMIT’, ‘128M’);
I did ‘256MB’ but it’s the same.
Hi, Could you send me wp admin and ftp accounts through support page? Let me check.
The latest update fixed the problem. Thanks a lot.
Oops.. After I hit Save Changes, The theme options menu is unclickable again.
Hi, Could you send me wp admin and ftp accounts through support page? Let me check.
I tried browsing this page in my iphone5. The product images flickers every time i scroll down. Please check this and let me know if there can be a fix for this. I wanted to buy this theme. But the mobile incompatibility is stopping me.
Hi, We checked but didn’t found the issue. Could you check after refresh browser cache?
How to change the color When did hovering over the image Like Home Version 7.
Sample image http://jpg.co.il/view/5635173fa90d1.jpg/
.porto-grid-container .porto-grid-item > .wpb_single_image img:hover {
filter: url("data:image/svg+xml;utf8,<svg xmlns=\'http://www.w3.org/2000/svg\'><filter id=\'grayscale\'><feColorMatrix type=\'matrix\' values=\'0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0.3333 0.3333 0.3333 0 0 0 0 0 1 0\'/></filter></svg>#grayscale"); /* Firefox 10+, Firefox on Android */
filter: grayscale(100%);
-moz-filter: grayscale(100%);
-ms-filter: grayscale(100%);
-o-filter: grayscale(100%);
filter: gray; /* IE6-9 */
-webkit-filter: grayscale(100%); /* Chrome 19+, Safari 6+, Safari 6+ iOS */
}
.porto-grid-container .porto-grid-item > .wpb_single_image img:hover {
opacity: 1;
filter: alpha(opacity=100);
}
When are we expecting to see the new release? Please specify…
It will be released in the early next week. Thanks for your patience.
It will be released in the early next week. Thanks for your patience.
Hi, We have purchased Porto. We are not able to upload product images. It is displaying this error – “An error occurred in the upload. Please try again later.” Please help us soon. We are about to Golive.
Hi, Please send me wp admin and ftp accounts through support page. Let me check.
Hi there,
i have already purchased this item on 26.12.2014 under the item number 5864981 and have already an purchace code. Please tell me why i should buy this now again? :-/
Hi, New porto theme is not same with the old version. You should purchase again and build a site.
I had purchased the theme with included future updates. It looks pretty much the same as the old one and has the same name what gives the impression that is the old one (which is deleted) under a new number. Pretty bad practice what you do there :-/
The original Porto wordpress theme was removed permanently due to lack customer service, and this is completely new different with old one. You should contact the author Spyropress to get support for previous version.
Updates for WooCommerce, Visual Composer and the ultimate ones are necessary and it should be your priority number 1
Hi, We’re just back from vocation. We are going to embed again the updated plugins in new release. We will update asap. Regards.
Dear Customers
We’re just back from vocation, we will check all tickets and get back to you asap. Thanks for your understand.
Regards, SW-THEMES
I know I’m frustrated too. He went away for 10 days with no support provided and since then we had no contact at all. I think we should all complain about it to Envato. I give him a rating of one star today and honestly he doesn’t even deserve that one star…
Please send your complain to support@envato.com and request your money back because we have no author support provided as part of their policy.
Dear Customers
We’re just back from vocation, we will check all tickets and get back to you asap. Thanks for your understand.
Regards, SW-THEMES
What is with this support. Time for you guys to get more serious about it. Just sent an email and then we wait to see if you respond. 4 days so far. How about using your talents to have a ticket system like every other top selling theme company? I got an idea, buy one on themeforrest. I’ll buy if you start to respond.
$59×1,326 sale = $78,000 maybe you could afford it.
Dear Customers
We’re just back from vocation, we will check all tickets and get back to you asap. Thanks for your understand.
Regards, SW-THEMES
we have to stop using this theme and make complain to envateo
Dear Customers
We’re just back from vocation, we will check all tickets and get back to you asap. Thanks for your understand.
Regards, SW-THEMES
Hey Author. Are you reading questions?
Dear Customers
We’re just back from vocation, we will check all tickets and get back to you asap. Thanks for your understand.
Regards, SW-THEMES
Please send me your question.
Help! I’m unable to install the embedded WPBakery Visual Composer! I get this error: Warning: require_once(/home/fixture33404/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /home/fixture33404/public_html/wp-content/plugins/js_composer/js_composer.php on line 158
Fatal error: require_once(): Failed opening required ’/home/fixture33404/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/fixture33404/public_html/wp-content/plugins/js_composer/js_composer.php on line 158
What can I do to activate the plug-in and start production of the website development?
Hi, Please send me wp admin and ftp accounts through support page. Let me check the issue.
Hello, how can we update our Porto version to the lastest one? Thanks a lot, Sandra
Could you please contact us through purchased account?
Interesting theme. Question-can replace the price currency sign letters? For example, the $ character to replace the USD?
Of course you can, why not 
Hi, I have a non-wordpress website. Does this theme include html samples?
No, it does not include html samples.
Firstly I would like to say thank you so far for all your support and your theme is one of the best out there that I’ve worked with.
One of the frustrations/issues I’m having is with the search functionality. I can’t seem to get it to work for pages ONLY. As you will see in the search below, the most relevant page should be the RAID Data Recovery page but the blog pages are showing. Additionally the other pages below don’t even have any text in the search results. https://www.provendatarecovery.com/test/?s=raid+recovery
Hi, It can’t be search for the pages in wordpress. Could you edit as a post?
Not sure what you mean? The search doesn’t work for pages? Not sure how to “edit as a post.”
The search doesn’t work for pages. You should create a new post in Posts > Add New.
Hello there, I have a Quick question:
There are any way to put paragraphs on porto block? That means, on info box from a block, I add differents
tags, but doesn’t works, that tags were always auto-deleted. I have tested with
, but don’t works either. There are any way to separate paragrahps?
Thank you very much, greets.
Hi, I don’t have a solution. We used ultimate addons info box shortcode and it’s impossible. Could you use a extra class and add custom style? Could you send me a testing url? Let me check.
Ok, no problem, I have solved it adding a text block into the block, below the info box (only used for the title and link of the block), and using
tags on it, there are no problem with text blocks and paragraphs!
Thanks!
Hi again, the shop is coming along nicely for starters, the problem I am having now is the block banner at the top of the page will not fit the same width as the navigation menu above it. I have tried so many endless edits and can not get it to the same width. What do I do? http://shop.survivingtheoregontrail.com/ See the little brown banner with the text “See I send you as sheep….”.. notice how there’s a strange empty gap and that it doesn’t fit the same length as the navigation menu. Also, the background image does not show correctly in this block banner. I’ve tried many different options in the porto block settings but I can not get it to just repeat horizontally (and not be stretched). What do I do? Thanks!
This is how I’m wanting the block banner to look (showing below the menu) http://survivingtheoregontrail.com/ – see the orange line goes horizontally repeating itself. I can’t seem to get the same effect in the shop site using Porto. It keeps stretching the background image instead.
Hi, 1. When edit the porto block, please uncheck “Wrap as container”. When edit the row shortcode, please add the margin left and margin right to 0. 2. When edit the row shortcode, please select the background image in Design section.
I’m really struggling with this banner block. I’ve tried many different ways including your instructions and it’s just not working for me. Can you please help me get this fixed? http://shop.survivingtheoregontrail.com/
Please send me wp admin and ftp accounts through support page. Let me check.
ok, thanks!!!
I have one pre-purchase question. Is it possible to get categories to a home page like on www.zalando.de ??? Thanks in advance
Thanks for your interest in Porto. It requires some customization.
