16504 comments found.
Hi! I search a template for my new project but it must work for 100% with your visual composer integration. My question: Do you have modifyed this plugin like other Developer on Envato? I bought a Template with Visual Composer integration but with an other builder too and I got many problems with Visual Composer because some features from this plugin was modified. Did you changed somehting on Visual Composer? Thanks
yes, we also modified the Visual Composer to make it compatible with our shortcodes, for example we do not support front end editing feature.
Thank you
Hello,
When version 5 of Jupiter theme will be released?
It is scheduled for late November. Thank you.
Hi, Visual Composer is without Frontend. Is correct?
Yes we do not support the front end functionality of Visual Composer as our shortcodes are not compatible with that.
Thank you.
Hi, how can I install a custom font icons library?
There are 3rd party plugins that you can use. Theme itself does not have any options regarding that.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Quick Question: The current settings are showing (2) items per column on Category pages. I have looked everywhere and can’t find how to change it to (3) products. Can you point me in the right direction?
If you are talking about Woocommerce columns you need to read this article:
https://docs.woothemes.com/document/change-number-of-products-per-row/For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Could anyone explain how to use the Edge One Page builder?
Please kindly read this article:
https://artbees.net/themes/docs/edge-one-pager-jupiter/For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hello, I’m an owner of The Ken. Curious about your tease of Jupiter 5. Do you have a rough list of some of the items you’re planning on adding/changing? Thanks!
There is no list at the moment on our hands, we just can say that it will be awesome!
Please kindly stay tuned till late November for a release and feature lists.
Thank you.
Hello,
Working with the jupiter theme and I like it till so far. Except one thing, the template DIA does not really look nice on a Ipad, the responsiveness is quiete messy.. How to fix?
Unfortunately we could not understand what you mean by DIA, but please kindly contact our support system for any kind of bug report or question regarding the theme.
Thank you.
Artbees Support Desk
Well, Dia is one of the templates you are offering 
Will contact support, thanks.
for anyone else having the issue of making the mobile menu sticky, go to /wp-content/themes/jupiter/framework/functions/dynamic-styles.php, search for ” # Header Resposnive State”, #mk-header:not(.header-style-4) .mk-header-holder , and change it from relative to fixed.
Thank you for your contribution. Just a quick note that this workaround may or may not work on all mobile devices, as there are many mobile phones in the market that are old and does not support position: fixed; css command.
Thank you.
i want to ask..
can i set the author info in “news”?? because the author only shows on “post”..
how can i set it up?
thank you
Unfortunately there is no such option in News post type. Please kindly ask about this as a feature request here:
http://forums.artbees.net/Thank you.
JUPITER THEME AND SPEED
Hi great theme by the way. I’ve bought 2 but no site has gone live as I’m still fine tuning to get the best speed.
By going to the bare essentials and not using any templates i have managed to get the following results on google pagespeed insight
Mobile 100 /100 User Experience 79/100 Speed Desktop 93 /100
Of course once I start adding content this may go up but at least I will be able to see what is causing issues.
My question is,
For the mobile, google suggests… “Eliminate render-blocking JavaScript and CSS in above-the-fold content”
To me this seems really impractical to solve. Would you or any other users have any suggestions
regards
Unfortunately it is not possible to do that with our theme as all information added in dashboard is injected via style tag inside the code to show in front end.
I suggest that you seek help about this from our Artbees Care service and ask if it is possible to find a way:
https://artbees.net/themes/artbees-care/Thank you.
Hi, is this theme compatible with Ninja Forms ?
Hi there, no it is compatible with Contact Form 7 and Gravity Forms.
Thanks.
Sorry, always contact form7 works with your template.. 7 days ago it started NOT works… can you help me?
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
Hi, thank you for a great theme! I am trying get to work it and there is some questions.
Questions about background video of page section:
How to make background video width 100%? Because when I upload a video I can see only a small part of the left side.
Video from Youtube doesn’t start immediately, there is appears Play button for a second, is it possible to play it immediately?
And what quality of video theme showing, when I am using video from Youtube? Is it possible to control it?
And one question about subfooter: Is it possible to customize it? For example change copyright text alignment or add some links?
Thank you!
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
?Hi i am trying to put more than 3 Slides to the Edge slider and always the fourth one never shows up. I tried to change the order in all options but nothing happens. I thought that i can put as many slides i want. If Edge slider is only for 3 slides it is ok but you don’t mension that at your Documentation.
Thanks in Advance, Jason Mavrommatis OnePlus Greece owner
Please kindly go to settings > Reading > Posts per Page and add a number there more than 3. That will do it.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Thanks Artbees this was the solution!! Quick answer with solution and the greatest template out there!!
Thank you for your kind words 
Hi ! First thank you for your work ! I install social counter widget. But it show 0 fan, whereas there are 1400 facebook fan in real. How can I do to fix it ? For your information I put the good facebook and ID name
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.
Thank you.
Artbees Support Desk
Hi There,
I want to use the home page scroll feature but don’t want to install all the demo content. What should i do?
Nevermind. I already figured it out.
For people with the same question: Just give your (menu)section a row/section ID Then apearance>menus>custom links and add a custom link: #”your-row/sectionID” done
Yes for more information you can read this article:
https://artbees.net/themes/docs/how-to-create-one-page-website/Thank you.
Sorry – I can’ locate the XML file or the DummyContent.zip – Where is it?
Please kindly read this article:
https://artbees.net/themes/docs/how-to-install-templates/Demo content is actually the default template of Jupiter which you can install using the guide above.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi – Thanks for your help, but this is JUPITER 5. I’m looking for the XML file for JUPITER 4.
Does it still exist or did you guys do away with it when you upgraded? Trying to optimize a theme I paid $60 for . . .
Jupiter 5 is not released yet, The article is talking about Jupiter version 4.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Thank you!
Hello again, I’m trying to create a horizontal one-page layout. Works just like a regular one-page vertical layout Jupiter provides. Is there a way I can alter the theme to achieve this affect? Perhaps a few changes to the css in strategic locations, or does this theme support this layout and I’ve simply not noticed yet?
This falls into customization category and needs complex of CSS, Javascript and few PHP code changes. This is out of our free support policy:
https://artbees.net/themes/docs/support-policy/You are welcomed to ask for a quote for our Artbees Care service regarding this:
https://artbees.net/themes/artbees-care/Thank you.
Hi, can i suggest a basic update to images in the page builder to be able to show a thumb of the image in the page backend so you can see what you are doing with a lot of images? It would make things so much better and easier, it’s a real big pain not being able to tell which image is which.
Good idea. Would you please ask about this as a feature request in our community forum:
http://forums.artbees.net/Thank you.
Hi it’s always good to see Jupiter is always maintained. However I am worry about the upcoming version 5 breaking changes since you have noted there for the Slideshow Page Settings going to be deprecated. Thanks!
Yes you need to change the way you add your slideshows. For more information please read this article:
https://artbees.net/themes/docs/defunct-options/For follow up questions please open up a ticket in our support system.
Thank you.
