Discussion on Atom - Responsive WooCommerce WordPress Theme

Discussion on Atom - Responsive WooCommerce WordPress Theme

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99 comments found.

Hi there,

We are considering to buy this theme for 1 of our customers but i’m reading a lot of nagative feedback. Is this theme easy to tranlate?

Dear Topaanbod,

This theme support multi-language, we will guide you how to do. Moreover, we have just updated this theme, and the old bugs fixed. Try it and get this theme now.

If you have any problem, please contact us for more information or getting support.

Thanks

I am looking for a refund. How do I get it?

The theme’s a lot of trouble. Please just give me a refund and rid me of this difficult to use theme.

Dear Attentisch,

Please submit ticket and give us some information of your site. We need check it to fix this issue.

Thanks

It’s been more than a week since submitting my ticket. The Cart and Checkout issue still persists among plenty of others.

Please stop acting as if you’re not aware of the problems.

Dear sir,

We replied to yoru ticket. Did you have check it?

Thanks

Hi This Theme RTL ready & Installation demo On Click?

Dear Qasem94,

Yes, this theme can do these features: RTL ready & Installation demo On Click.

Please let me know if you want further information.

Thanks

I’ve been having problems since I got this theme, I came here to see some other comments and I see somebody talked about refund and I would be interested in it too so that I can swap this and start from scratch, too many things are too hard to do for me on this theme, I need to open a ticket everytime or there is some code to edit and it’s not how it’s supposed to be on a wordpress based theme. Is it possible to get a refund?

Dear sir,

Could you please explain more your issues? If possible, please submit a ticket, we will check all your issues in your site.

Thanks

Dear MadReal,

You should refer our guide more: http://www.magentech.com/documentation/sm-atom/#311

You should explain your issue more, we can support you and improve our theme.

Thanks

seems like a layout issue with style 3 Firefox 41.0.2 and Microsoft Edge 20

Image and video hosting by TinyPic

Dear Lesko,

We had fixed this issue.

Thanks for reminding us!

Purchased the theme, having many issues and I’ve sent a support ticket but as yet no response. If you cannot or will not respond just refund my purchase.

I’ll be updating here with more information for others to see.

Dear Gbriar,

We will reply within 24 hours. Please keep following your ticket to get support.

Thanks

24 hours … are you kidding me? You might have time to sit around but I don’t …

Update on the purchase ….

1. Visual Composer – NOT WORKING 2. Upload Logo – NOT WORKING 3. Upload Favicon – NOT WORKING 4. Drag & Drop Widget Functionality – NOT WORKING 5. All Demo Material – NOT WORKING 6. Menu Creation / Display – NOT WORKING 7. Change Font Style & Size – NOT WORKING 8. Theme creator states ‘Unlimited Colours’ – It DOES NOT! 9. Select ‘Boxed’ or ‘Wide’ – ONLY WIDE is available. 10. Pop Up Code area for entering your own styled pop-up box – You guessed it … NOT WORKING

And the above is only just scratching the surface.

I put in an URGENT support ticket over 3 hours ago and still no response.

THEME RATING: 0.00000000000 -0

If you are looking for a decent Shopping Cart Theme you need to avoid this like the proverbial plague. I want a refund!!!!!!

I wonder how many others have had any success with this theme and how many of those have asked for a refund.

Dear sir,

Please check your ticket. And remember, read the user-guide carefully. We said, we would reply within 24 hours, anywhere also do like us. We have many customer, and we will try to answer all, and you.

You have just submitted ticket 20 minutes, and then you screamed out . have you be certain that you do as our guide?

All needs time and find the problem, don’t behave like that. WE are here, and stuill support you. To Customer, we are alway patient.

Thanks

This theme is incredibly difficult to use and configure, it doesn’t seem like anything was really done.

Dear sir,

Did you install quickstart or manual installation? Did you read our user-guide? Please read it, and there is any problem, submit ticket to get help from us.

Thanks

Hi Sir;

Product download page License certificate & purchase code (text) available.

I installed the theme. But the product page does not work correctly. (Example: http://www.bahcelievlerdavetiye.com/urun/culpa-minim/)

Help please.

Problem solved

Thanks for everything.

Dear sir,

Could you rate this theme for us? We will appriciate your action. It will be motivation help us to support all customer more.

Thanks

You’re welcomed.

Thanks

Hello dear Friends! Your template looks reaaly cute and usefule. I’d like to purchase it. But now it has one problem with menu on mobile devices… Here is the screen https://drive.google.com/file/d/0Bw43hrfFWCykb0V5WXJMMXA5REk/view?usp=sharing of this problem (I dont know how to attach an image to this post). When can you to fix it? Mobile devices are very important for my future store… Thanks!

Dear sir,

The button “X” is right, because it is the symbol to turn off the Menu, not show the menu on screen.

Thanks

Still keeping an eye on this theme…; ) – seems like your demos are down

Dear Lesko,

The Demo is running well. Please check it.

Thanks

Not Found

The requested URL /themes/sw_atom/home-page-2-2/ was not found on this server. Apache Server at wp.smartaddons.com Port 80

Dear sir,

Where do you click to show this error? our demo runs well.

Please submit ticket to ask this issue.

Thanks

Hello. I really like the SW Atom theme and I want to purchase the Regular License but I just want to make sure I could use it for my subdomains/subfolders. I do own the domain but I want to provide web services through subdomains or subfolders to our clients. They’ll be paying for the services but not for the subdomains/subfolders. Could I do that? Please let me know as soon as you can so I could proceed with the purchase. Thanks

Dear JethroMcKnight,

After purchase this theme, you can use it for your sub-domain.

Thanks a bunch!

Thank you for all the comments. I was about to but this theme as well but now will wait until things clear up.

I really would like to buy this but would like to hear from buyers that have had a positive experience…Quite frankly Im tired of spend my money in this site to get just a very small hand full of Authors that actually stand by there products.

This quote from the author makes me wonder “Many people buy this theme, and we did support, they are very happy and satisfied about this theme”

Buyers chime in who have had a positive experience please….

Lesko

Dear Lesko,

Any problem has 2 sides, and you can’t hear from one side without getting from the other ones. See the sales volume to understand why this theme still run well. Both seller and customer always wants all be well, but to somebody, they alway are inordinate with their requirement. But the last word we still say to them: they are our customer, and we are here to serve them, and it is the reason why we’re always patient to all their problems.

Thanks for your care!

Thank you community for such feedback .. looking for other theme. If feedback here werepositive, this theme would be the best seen so far! BTW I bought them many … Devs .. it’s up to you to fix all these

Dear sir,

You can see the sales volume of this item, and compare to amount of feedback. any problem has 2 sides.

In our side, we will note and try to fix all problem from us. improve this theme with new update versions.

Thanks

It looks like such a great theme and I am really tempted to purchase but the amount of negative feedback here is giving me serious doubts. I really don’t want to purchase this and then left in the dark without professional support.

Dear sir,

Any problem has 2 sides, about ours, we will try to fix the rest issues. However, not all problem from us.

We are trying to support and help our customer. You also see the sales volume, it’s the fact.

Anw, Thanks for your care.

I see today you’ve updated and fixed a few issues; that’s more like it. I noticed there is no 404 error or Site Map page … the 404 is the most important. Will you be including these and if so when. I’ll be buying a theme later this week and if these are available it could be your theme I buy.

Dear Gbriar,

We have updated and fixed bugs for this theme. You can play demo to experience it.

Thanks

this is by far the worst theme I have ever purchased, the theme options are very poor and support is not professional…..

Dear Sir,

We reply within 24 hours, and trying to fix all problem of our customers. Could you tell me ticket number to check it right or not? I think there is a misunderstand here.

Please let me know if you need help asap.

Thanks a bunch!!!

Looks like Themeforest has reduced the quality a lot. As far as I know, Themeforest is not used to publish those kind of imcomplete and third-class works on their market.

The funniest thing about this, Themeforest has increased the prices and started to charge for the support(really?) too. I’m really disappointed about this service after my first two successful purchases. I bought two different themes for OpenCart last year and they were as they should be. I’ve managed to change almost everything on the panel and they work like a charm. Of course I don’t expect advanced level of customizability, I just want to customize most basic things!

I’ve requested a refund from the vendor, because working with this theme is impossible for now. But they are tenaciously offering me a custom work. I’ve asked how to create our own color scheme (because they advertise unlimited color options), they offered me to contact for custom work just to customize colors. WHAT THEN? What does theme panel stand for? Should I contact for every single thing and wait for a short reply almost for 24 hours to change a text color, add a background image or change layout from wide to boxed and so on? I bought a “PREMIUM” theme because all I wanted to customize the basic things without touching CSS/PHP files. Custom work is not a good resolution because the updates will be a nightmare and they will stop providing support and ask for money after 6 months. And that’s not the main problem. The worst thing about this theme that many functions DON’T WORK. I bought this theme almost 2 weeks ago and no fix so far! I guarantee you will never see a page like the live previews when you import the demo data.

I don’t want to contact for every issue one by one and wait for a resolution for ages! Just refund, stop sale of this alpha work until you complete it. Don’t give people headache. And please DON’T tell me to create a ticket again!

Dear sir,

Please read all ticket and reply from us. We’re always patient to support you, because you’re our customer, we need to help and support you. It’s our responsible. But you seem not tobe want to co-operate with us. Many people buy this theme, and we did support, they are very happy and satisfied about this theme. And Of course, nothing is perfect, our theme is too. And for its issue, we can fix for you. But you always make everything more complicated and more exaggerative. We’re still here, patient and want to support you.

Please keep calm and tell all prolems you are having. We wiling help you.

Thank you!

All best for you

I cannot say anything about the support. Response was done on next working day. But answer was short and not very helpful. But PAY ATTENTION: In version 1.0.2 the theme don’t support WooCommerce at all. Only some parts and the dev means this won’t be changed.

I could not recommend this theme at this stage!

Dear Sir,

Please tell me your ticket number. There is a misunderstand here. We will check it right.

Thanks

Do you have any videos how to setup the front page? The documentation seems to lack specific.

Need to know:

How can we activate the Box Layout? All we have available is the Wide Layout.

Please respond, the options are very scant. How do we get rid of your footer information?

can you give me your ticket id so that i can check now? Thanks

Hello,

To remove footer information, please open this file wp-content/themes/sw_atom/footer.php to change

Thanks

Hello,

To change the background image of slideshow, please see my image http://prntscr.com/8sz4iv

Hope it helps

Thanks

I agree with g0kh4n that the upload/install is needlessly complicated needing editing the .httaccess and .php file to work.

Trying to see if the theme is worth the added headache. All these Indian devs making ecommerce for WooComm, Presta and Magento seem to know just enough of each framework to sell something but not REALLY how/what WP users are used to and tools needed to jump in and build out a site and/or teach a client (this is my fourth experience like this). I buy and test 3-4 themes a month and this has to be the hardest one yet in my ten years of WP site theme use. Things like this: http://grab.by/LfhK and http://grab.by/LfhQ never happen with other themes EVER, even other Indian devs (that have other issues).

The curse of knowing too much is not knowing how to relate it to the rest of us correctly.

The jury is out on this one, seems to have what I need in relation to eventual store outcome just getting to their might require bloody fists. The documentation is clearly not written by a native western English speaker and that in itself can be a challenge to some.

Hopefully future versions of this can be more turnkey and give people what they know and need with less errors and support tickets just to begin starting personalization. If the theme does not install correct in 15 mins or less the buyer gets a bad user experience. This one is like two hours (cpanel tinkering, call to hosting company etc) and however long it takes to get a reply from theme support.

Good from far…but far from simple to setup.

Dear sir,

Thanks for you comment. We will try to improve this theme run well more and more.

Thanks again !!!

hi..before i buy, i want ask>>

whether these themes can be run either on the server using nginx.

if we get a complete demo content with his image.

add to chart function can be turned off, so just be featuring products and price alone.

and whether it could distribute the product to facebook complete with description and price

thanks

Dear sir,

This theme runs well on the server using nginx. , and after you buy this theme, we will guide you how to turn off ” Add to cart”,..

Thanks a bunch!!!

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