87 comments found.
Hello,
I purchased the true host themeforest html version some months ago but after installing found I could not edit. Too much of a learning curve. Its just been sitting unedited for 6 months. Is there a possibility that I could exchange for the word press version or pay a discounted price to purchase the word press version?
thanks.
Hi,
html template and wordpress theme of two diffirent author. You can buy html template and also can buy wordpress theme.
Thank you
Hello,
If you check you will find that I have purchased 2 templates. The 2 HMTL templates are each by a different author. However, Each auther has both a html and word press verrsion. That is the auther of truehost template has a wordpress and html version. the author or cloud hoster has both a html and wordpress version. I am merely asking each both authors if I may exchange to word press version and pay the difference.
Please advise. thanks.
Hi,
Sorry, We just make WordPress theme : http://themeforest.net/user/oceanthemes/portfolio
And not make html version : http://themeforest.net/user/designesia
I do not care you purchased truehost html, I do not relate to it and if you want to use wordpress theme truehost version, you need to buy it.
Buy truehost wordpress version here : http://themeforest.net/item/truehost-wordpress-hosting-theme-whmcs/12052416
Thank you
Hello Ocean Themes, Thanks for the clarifications on the authorship of the template versions and who we actually purchase from. So now its up to us, the buyer to decide who we wish to support.
Thank you for understand.
Pretty theme and exactly what I need!!
I try to remove the ToTop button or to show it on the right instead but I am not comfortable with editing jquery files. Can you help please?
Hi, Please send your issue to email for check and help : support@oceanthemes.net
Thank you
I am trying to use different icons inside the circles (where there are currently “rocket”, “bars”, etc.). I went to the website where the icons are, and I’ve found some I want to use, but don’t know how to get the new icons loaded into the theme. Could you please provide some assistance.
Edit: Usually, you suggest sending emails to support@oceanthemes.net, so I will do that.
Hi,
Today is sunday GMT+7 and we not work, but you can send your issue to email support for check and help, we’ll support for you on monday of next week.
I just let you know and don’t worries.
Email support : support@oceanthemes.net
Thank you
Hello, I bought a license for the truehost theme. Nice theme by the way. My Problem, I wanted to place a “post grid”. But obviously its not working with the theme (its not shown in the frontend). Its shown in the Frontend-editor with visual composer but not in the actual frontend. I changed to another theme and its showing without any problems. Is there a solution for this?
Regards and thank you in advance!
Hi there, yesterday I bought this “truehost” WP-template. Now the problem is that I do not know how to integrate my WHMCS-installation correctly. When clicking “WHMCS” from the main menu my WHMCS opens, but in the same tab,- and not in the templates container. What do I have to do to solve this?
Thank you, Thomas
Hi,
Please read more our document guide before setup your website or contact with support for check and help : support@oceanthemes.net
Thank you
I have recently received mail regarding an update to the TrueHost theme and have downloaded the latest version. Looking through the documentation, I could not locate any instructions specifically addressing what steps are required to update a working site, without adversely affecting anything. Is there a procedure I can use to ensure I get the updated capabilities without risking losing any changes made to the slides and descriptive text?
Hi, Support can take to 48h. Send your issue to email support for check and help : support@oceanthemes.net
Thank you.
Hello, when I edit any content on the site admin under some hosting packages the icon: order Now
site: http://www.nxhost.net/dedicated/
Template: http://themeforest.net/item/truehost-wordpress-hosting-theme-whmcs/full_screen_preview/12052416
Hi, already sent the email Thank you
Ok, Thanks
I purchased TrueHost Theme for WHMCS enabling. In your documentation, WHMCSPress is mentioned at various places, including a shortcode appearing while clicking at WHMCS navigation menu. However, we could not find its functionality or plugin any where. We are not able to use the Theme and WHMCS function. We have enabled it on our website www.netbiz.co.in which you can check and assess. We request you to help us in enabling WHMCSPress. Thanks S.P.Jain
Please send your issue to email support for check and help : support@oceanthemes.net
Thank you
Hi i have purshade the theme truehost from themeforest and the theme say truehost + whmcs But i can’t find the tpl templates for whmcs
Please send your issue to email support for check and help : support@oceanthemes.net
Thank you
hello, I have a problem with slider.
I have a demo-content installed and it’s working well but main slider is not seen
[ there is only word Home01 (a name I gave to it) ]
please help me asap
thank you!
Hi,
Please install revolution plugin and import slider demo files, find in folder data-export.
Thank you
I already installed Revolution plugin and iported Home 1, 2 and 3 zip files.. whats next then? [ In my Home page I choose Revolution Slider Settings, and then Revolution Slider Home 3 from the dropdown menu and Saved changes ]
I have asked my friend and he help me with this (you should update information that Revolutionary Slider is not working with wordpress 4.3) But I have a question about logo “Client Logos” there is a box to download it, but where is the box for adding link? and how to remove link from logo (by default it’s linked to home page)
Hi,
Thank for your good news and we’ll update revolution slider.And here add link or leave a blank link do not use for logo client : http://www.awesomescreenshot.com/image/614793/72bd16eed32ef673a031c19dac1fa604
thank you!
Good luck
No whmcs?
No demo contect.
Woring bad..
Wanted refund my money
Please mail for us your problem oceanthemes2014@gmail.com
Hii,
How can i import the demo content?
Regards Steven
Please read our document and do follow it.
I’m not happy with your support ! And the theme is not compatible with the latest version of wordpress. I have to buy the new version of Revolution Slider !
And when i write the problem and the solution you have deleted my comment !!!!
It’s not a good service !
Hi LMDA07,
I do not understand what you are saying, we not delete your comment.
Our theme is compatible with the latest version of wordpress.
Thank you.
Hello, I wanted to know how can i update the WPBakery Visual Composer plugin It is asking for license key. How can i get that or what procedure do i follow to update the plugin
I post a message in HTML5 one and please discard that. It’s the wrong area! I sent you a email with the log in info for you to my website.
Thanks
Ok, I’ll check now.
Hi,
This is the license : 8f1cea8b-0a46-4bdf-b034-bc7de1f5cc38
For my website, i don’t see the revolution slider :
www.gva-it.ch !
Have you any solution ?
Thank you.
Emanuel de Almeida
Hi,
Please read more our document guide for setup your website. Or find revolution slider plugin in folder plugins, find revolution slider demo in folder data-export
Good luck
I have installed the revolution slider plugin and the revolution slider demo…
Ok, i have found the probleme. Your Revolution Slider 5.01 in your zip file is not compatible with Wordpress 4.3. I have purchase the new version of revolution slider and is working now.
Great, Good luck
are all the images included with demo content?
Yes, all images included in demo content, read more our documentation guide before setup your website and you’ll website like as live preview.
Thank you
Hi,
I am using the OT Service box, most icons of iconmoon.io are not showing, only 20% are working, the rest are not showing up in the circle next to the text.
Please advise if there are any other icons I could use or make work?
Thanks.
Hi Roger28,
You can try use icon class here for your website : http://fontawesome.io/icons/
Good luck
Thanks for your response, I just tried another 4-5 icons from fontawesome.io/icons/ but they also didn’t work.
If those websites go down then the icons will not show on our website, I think that is a problem. The icons should be hosted in the theme itself.
Please advise urgently.
Hi,
You can send your wp admin account and FTP account for check and help.
Send to email : oceanthemes2014@gmail.com
Thank you
do you have a whmcs theme with this? I don’t want to use any bridge plugin
Hi,
You need buy WHMCS system for your website and use whmcs bridge plugin for your website.
Thank you
why is it that the client page is blank after having the whmpress installed and place the shortcode in the page.
Sorry, you can contact whmpress author to solved this problem.
Hi,
You have buy plugin whmpress ? you need buy plugin whmpress and contact with author of plugin whmpress for setup system WHMCS help.
http://codecanyon.net/user/creativeonThank you