4080 comments found.
hi …i have 2 problems
1—- on mobile the one column thumbnails are really bad quality ..the 2 columns thumb are ok
2—- on home page if i enable Lazy Load it gives me an empty space (like 10cm) between smart boxes …without Lazy Load everything is ok …i tryed like 5 different plugins of Lazy Load ..all the same
http://imgur.com/dTLH6v1Thank you!
Hi, 1. You could submit ticket to http://ticket.cactusthemes.com/ , we will give you some css code to show 2 columns on mobile.
2. Sorry, Lazy load is not compatible with True Mag.
Thank you!
Can you guys please release an update to make this theme compatible with JWPlayer 7? JWPlayer 6 is obsolete. If you will not update for compatibility to jw player 7 please tell me how much you want to do it for me. I will pay for this. I really need jw player 7.
Hi
I understand that but JWPlayer 6 for WordPress is official plugin from the author. Sadly, they decided to not support JWPlayer 7 for WordPress.
We will think about this seriously
Thanks for understanding
Best regards
CactusThemes
Yes officially the maker of JW player has not yet released it for wordpress but there are two third party authors who have ported it to wordpress.
FREE OPTION: https://wordpress.org/plugins/jw-player-7-for-wp/
CODE CANYON: http://codecanyon.net/item/jwplayer-7-for-wordpress/12841912
Please find a way to make this work.
Thanks
Thanks. We will consider it.
Best regards
CactusThemes
Have been getting 522 errors in cloudflare and since disabled cloudflare and still see a slowness from the admin to preview the video to approve or trash it. video is a draft. the front of the site is also slow. I have wp Super Cache also.
I tested the site without cloudflare and its slow almost 6 seconds to load. the problems found is below numbered. Please fix them in your next release of the theme. 1, Serve scaled images here is one example http://www.militarysurprise.com/wp-content/uploads/2015/04/country-star-toby-keith-surprise.jpg is resized in HTML or CSS from 1280×720 to 318×179. Serving a scaled image could save 378.5KiB (93% reduction).
2. Avoid CSS @import – heres the example The following external stylesheets were included in http://www.militarysurprise.com/wp-content/themes/truemag-child/style.css?ver=e5ed19f8c2839997ea596a6c693d92b1 using @import.
http://www.militarysurprise.com/wp-content/themes/truemag/style.css The following external stylesheets were included in http://www.militarysurprise.com/wp-content/themes/truemag/style.css using @import. http://fonts.googleapis.com/css?family=Oswald:300 http://www.militarysurprise.com/wp-content/themes/truemag/fonts/fontastic-entypo.cssThank You
Hi,
1. We recommend you using W3 Total Cache instead of wp Super Cache, We use W3 Total Cache plugin on our demo page.
2. Could you please submit a ticket to http://ticket.cactusthemes.com/ ?, we will try to check and help you.
I have switched to w3 total cache and also installed p3 plugin to see whats slowing the site down looks like the plugin from envato (no surprise there) is using over 50% of the resources of the site I disabled it since I manually update anyway the the plugin never worked correctly anyway. I will keep an eye on it if it happens again I will fill out a ticket thank You Mitch
Please fix the items in the theme I listed above
1, Serve scaled images here is one example http://www.militarysurprise.com/wp-content/uploads/2015/04/country-star-toby-keith-surprise.jpg is resized in HTML or CSS from 1280×720 to 318×179. Serving a scaled image could save 378.5KiB (93% reduction).
2. Avoid CSS @import – heres the example The following external stylesheets were included in http://www.militarysurprise.com/wp-content/themes/truemag-child/style.css?ver=e5ed19f8c2839997ea596a6c693d92b1 using @import.
Hi, 1. You could use this plugin to re-size your images: https://wordpress.org/plugins/regenerate-thumbnails/
2. With style.css file, you can not change or delete it, because if you change or delete it, your site will be broken.
The way you have the theme configured is like 20 different sizes of one image. but yet you want me to re size the images. Your theme is not configured for SEO thats all it is too it. You need to fix the theme to what the test site is suggesting. I’m not suggesting to delete it there is another way for you to call a CSS file you just doing it the wrong way thats hurting us in SEO and site speed. Please fix the theme.
Hi,
Our theme build many layouts so it needs to have different sizes of image. Yet, we still improve our product.
Please submit ticket to http://ticket.cactusthemes.com/ and give us admin accout so we can check and help.
thats a cop out to not fixing it and just poking around my site I don’t want my theme to be modified so every time I have to update the theme I have to transfer the mod over. Please fix your theme. I understand it needs to be different sizes but you need to fix the items that slow down the site. doing anything on my site not going to change the problems with the theme
You know I have been thinking about this You have all the different sizes for the same image and I get a use a scaled image warning. why have all the different size images if your not going to use them in the proper place. if you were using the images in the proper place then we would not get the use scaled image warnings.
Hi
Make sure you use the latest version of theme which was improved to fix image size problem. The latest version is 4.1.2.
If you compare your homepage with our homepage, it’s the same Smart Content Box but yours is using different size (bigger size). I would say you are using old version or havn’t run “regenerate thumbnails” to resize images after updating.
Using ”@import” in child theme’s stylesheet is a trational way. Yes, we will update childtheme to fix that. You can actually do it yourself by following this: https://codex.wordpress.org/Child_Themes
(remove the @import in child theme’s style.css and add these lines into child theme’s functions.php:
function theme_enqueue_styles() {
$parent_style = 'parent-style';
wp_enqueue_style( $parent_style, get_template_directory_uri() . '/style.css' );
wp_enqueue_style( 'child-style',
get_stylesheet_directory_uri() . '/style.css',
array( $parent_style )
);
}
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
thank You will do
Nice I ran regen thumbnails plugin and did the code change The score from https://gtmetrix.com/ went from 63% to 93% Wow thank You so much.
Awesome!
Could you take care of the two @import in the main theme directory style.css Please
@import “fonts/fontastic-entypo.css”;
@import url(//fonts.googleapis.com/css?family=Oswald:300);
Yes, we will!
we can introduce the option ( live Post & live event) as theme NewsTube
Hi
Unfortunately, we haven’t integrated Live Post & Live Comment into True Mag yet. We will consider it in later versions
Best regards
CactusThemes
Hi, is there a way to prevent off canvas menu to show up while swipe right?
Hi,
Thank for your comment.
You need to change the js code if you want to prevent off canvas menu to show up while swiping right.
Go to {root}/wp-content/themes/truemag/js/template.js—> Open this file then search “off-canvas” text. You can delete the code related the off-canvas if you don’t want to use that.
Best Regards,
CactusThemes
I do not want to go through a ticket process because I think this should not be too difficult to answer. I simply want to force all browsers that are compatible with WEBM to play the WEBM file. For example: Chrome always plays the WEBM file but firefox always wants to play the M4V file. I want all compatible browsers to always try to play the WEBM file FIRST. Please name the file to edit and paste the code needed and the location I should make the edit in theme files.
Thanks
Hi,
You could edit code in file “header-single-player.php” and “single-inbox.php”, you need to know coding.
We think you should find a freelancer to achieve it.
Best regards
CactusThemes
Hi I’m looking for a replacement theme for deTube. I’ve read in previous comments that you have a plugin or module that will import detube information into True Mag. That sounds really great. I want to know if this will also import pre-existing video views and likes as well as the dp_url field that refers to the location of self hosted videos.
Also, I attempted to do an upgrade to the most recent existing version of detube with a relatively new WP version. It almost works except that it can no longer find poster images/ video thumbnails for my vids so the screen loads up black. Previously detube was using the featured image for the poster but something changed and that’s no longer happening. Will True Mag be able to find the video thumbs from pre-existing featured images?
Hi
Thanks for contacting us. Yes, we provide a tool to convert from deTube to True Mag. However, it’s not able to find video thumbs from pre-existing featured images 
So just to clarify – does the deTube conversion import video views and likes? And how does your theme define the video poster that displays before a self-hosted video plays? Would I need to go through each post and add that?
Yes, it also converts views and likes.
The video poster displayed before a self-hosted video plays is our Video Ads plugin. You create Ads and assign it to a video. You can set for multiple videos at once.
Best regards
CactusThemes
hi there, for some reason all my video are not playing when not login even when log in can you help. Thanks my site is: www.telechretien.com
Hi
Please provide admin account to http://ticket.cactusthemes.com so we can check
Best regards
CactusThemes
Is it possible to show our own logo on the top left corner of the video player?
Hi
Sorry, it’s not possible
When i change the theme to child theme it show nothing on the home page except logo. How to fix this. screenshot http://prntscr.com/94yiiv
Hi
Please provide site URL + admin account to http://ticket.cactusthemes.com so we can check
Best regards
CactusThemes
What about normal advs like leaderboard not from Google AdSense? I have to add advs normally through image shortcode? There is no plugin to normal img advs?
Hi
We provide Custom Code field to allow adding other Ads. You can use any HTML code there
hello can i create one more slider-videos category ,i want to change slider videos another category sometimes… is it possible or should i create a subdomain?
Hi
Sorry, I do not get your point clearly. Could you please state again?
I use this theme for several months, it’s nice but… contains bugs, especially when you use video and the theme try to extract a feature picture from the video (youtube or dailymotion). I don’t recommand it for a professional use.
Hi
What kind of bug with Feature Image do you see?
No feature image just : Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/p3pnexwpnas10_data02/83/2769383/html/wp-includes/class-wp-image-editor-imagick.php on line 357
Hi
I’m not sure it is a bug from the theme. There’s another question about this 2 years ago here: https://wordpress.org/support/topic/getting-fatal-errors
Please turn off any extra plugins that you suspect to detect the problem
All plugins used are your’s, nothing has been added, another example off error just get after trying to post a new article with youtube video : Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Hi,
Could you please provide admin account and FTP account if possible to http://ticket.cactusthemes.com?
Hi. I have been using your theme for a long time now and love it.
All of my videos are maximized for compatibility. I have included all three formats for each of my thousands of videos. I recently noticed that the M4V file will not seek past the buffered area of a video in Firefox only. WEBM seeks fine anywhere in the video on both Chrome and Firefox. I need to keep the M4V file for Apple users but I want my videos to play properly in firefox.
So the only way to make my videos play perfectly everywhere is to instruct the theme to serve only the WEBM when Firefox is being used.
Please tell me how to make it so that only the WEBM is served to a visitor who is suing firefox.
Thanks.
Hi,
You could try to use Jwplayer for Self-hosted video, this plugin support WEBM format, you could view this url for more information:
http://support.jwplayer.com/customer/en/portal/articles/1403635-media-format-referenceI think you misunderstand the issue. I am not having issues with WEBM support. WEBM is playing fine with flowplayer. Firefox automatically plays the M4V file, I want firefox to play the WEBM instead.
I tried switching to JWplayer and it fixed my issue but now unfortunately it created a new issue. JWplayer is obscured by the video title and more videos drop down while in portrait mode on smartphones. I am using a samsung galaxy note 4 which is a very large phone and this issue makes the player useless because the controls are not accessible due to be obscured unless you flip to landscape. I have a screenshot directly from my phone here: http://teenboysmilk.com/wp-content/uploads/2015/11/Screenshot-November-20-2015-2-37-AM.png
Hi, Please submit ticket to http://ticket.cactusthemes.com/, and give us more information (url + admin account), we will check and fix it for you.
Can you please just tell me what code to put in the theme files to force Firefox to always fetch the WEBM file.
Hi, You need to customise a lot of code, so you need to submit ticket to http://ticket.cactusthemes.com/ if you need help
I got a URL (see below) that I received from Yashi for VAST/Pre-roll ads and I’m not sure how to add it using your Video Ads Management plugin. Please advise. If there’s another way to implement it, please let me know. Thanks. (Example: http://vast.yashi.com/11111&vid_id=YOUR_VIDEO_ID_HERE&vid_title=YOUR_VIDEO_TITLE_HERE )
Hi Nic_Nice,
Thanks for your comment.
Please follow our document to learn more about how to add Video Ads:
http://truemag.cactusthemes.com/document/#other_settings_ads_managementIf you can still not add Video Ads, you should create a ticket to our support system at http://ticket.cactusthemes.com/ and remember to give us your website’s URL and your admin account so we can support you more easily.
Best regards,
CactusThemes
Hi, I purchased this theme yesterday. If I create a new post in the dashboard, the content only covers half the page-width. Even if I click on distraction-free writing mode, all my content is on the left half of the page. Please help me fix this!
Hi
Don’t worry. It’s just in admin editor. It will show full-width when users see it.
Best regards
CactusThemes
Video ads will not working if I embed code from: xvideos, pornhub… and my videos will can not play, too how can I fix it? If video ads can’t working with them, it’s ok, but I need videos from them can play.
Hi
Video Ads only works with YouTube, Vimeo and self-hosted videos. Embed code from xvideos, pornhub… works normally. Please contact us at http://ticket.cactusthemes.com and provide site url so we can check
Best regards
CactusThemes
I mean If I use Video Ads, Embed code from xvideos, pornhub… will not working. I must disable video ads if I want they working.
That’s right…
I like this theme and I am thinking to buy it but I want more features, if there is anyway to contact with the designer to devolop it as our requests
Hi
Thanks for your interest. Unfortunately, we do not take custom work at the moment
Best regards
CactusThemes
Hi. Apologies if this has been asked/answered before: Is there a way to exclude posts that feature in the metro or other homepage carousel from subsequent homepage sections so that there is no post duplication?
Also, is there a way to add videos in channels or playlists in bulk?
Hi
1. No, there isn’t. However, you can try to organize posts into posts, categories so that they are not duplicated in different sections
2. Please check this: https://www.youtube.com/watch?v=TLQIcKfdcfw&feature=youtu.be
Perfect, many thanks
thanks for helping
Are you using those shortcodes in a full-width page? They should be used in a sidebar-enabled page so the width of image does not expand like that
please fix it, I want high resolution thumbnail without use in a sidebar. It’s very ugly
Hi
You can choose 6 cols layout for those shortcodes. Using 4-column layout will result in that case.
Best regards
CactusThemes
