1420 comments found.
hi this is just a heads up to anyone thinking of buying this theme. Sure its a nice theme, but weve run into an established issue where the theme is 100% the problem and we’ve had to renew support and pay the extra 36 dollars for another six months to just let them know about the bug and hopefully have them help fix it, and 48 hours later after logging the ticket with support we have had zero response. ZERO.
The issue we are having is with woocommerce variations not working for certain products. The problem goes away with every other theme we install. Plugins can all be deactivated, makes no difference. THe only thing to fix is switching themes.
This is an ecommerce site, every day products need to be able to sell. Im not really sure what to say, or who to notify, but buyer beware, the theme is nice looking but the support is lacking heavily.
i have a ticket in your support queue if anyone feels like taking a look that would be awesome. I’ll happily undo my rating, but for now Im going to go and rate this theme 0 stars out of 5.
terrible support. watch out!
Hello,
Apologies for waiting longer on support this time. During weekends, we’re working with less people, and the response time is taking longer than usual. We have contacted our team now, and your ticket is in progress, it will be answered really soon.
Also note that unfortunately, we didn’t integrate WooCommerce compatibility with this theme like we have for our newer themes. But our team will check the issue of course, to try to detect what’s causing the issue you described, and help to resolve it.
Hope everything will end up successfully and soon.
Qode
Hello,
As we can see , at the moment, you map is showing the right address written http://screencast.com/t/rdraDW6YrVOJ
But you can try to add your API key for google maps, since google is now requiring it.
1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html
2. Then you need to navigate to wp-content/themes/central/functions.php file and there add your API key at the end of the code that is calling the google map API: http://screencast.com/t/jeQEDoolt
So, the attached part basically looks like this after you implement it: http://screencast.com/t/fgvMBgdre4o https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY Hope that helps.Qode
Here’s the code, what am I doing wrong?
if($qode_options_central['enable_google_map'] == "yes") :
wp_enqueue_script("google_map_api", "https://maps.googleapis.com/maps/api/js?key=AIzaSyCpn3iXj6d0DGNkt14GmAScngEaoK89xxx",array(),false,true);
endif;Hi again,
your console is showing this error RefererNotAllowedMapError , which means that the current URL loading the Google Maps JavaScript API has not been added to the list of allowed referrers.
You can read more about it here https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error and check the referrer settings of your API key on the Google API Console.
Qode
If in general option – portfolio i choose “Lightbox for single project => yes” i see this error in portfolio item with videos (while portfolio items with images are ok)
Warning: DOMDocument::load(http://gdata.youtube.com/feeds/api/videos/gJ_0i-_uZgY): failed to open stream: HTTP request failed! HTTP/1.0 410 Gone in single-portfolio_page.php on line 1136
Warning: DOMDocument::load(): I/O warning : failed to load external entity “http://gdata.youtube.com/feeds/api/videos/gJ_0i-_uZgY” in home/wp-content/themes/pole/single-portfolio_page.php on line 1136
Regards, D.
Hello,
Please submit a private ticket to https://qode.ticksy.com , and include a link to your site and WP admin access and our support team will check this and help.
Qode
ok, done. Thanks! Regards
No problem, thanks for following up on this.
any news? Regards 
We have contacted our team, they will process your ticket now.
how can i change the header image (under the title)? regards
seems not working the header uploader file, in the general options and in in pages, please help thanks in advance
the problem seems releted to ALL upload button in option, article, pages, ecc.. i’ve already tried in many browsers disabling extensions..not work. please help thanks in advance
Hi,
In Qode -> Header and Footer -> Title, you can set general title area background image for your entire site http://screencast.com/t/pU7XWrCyH
and in Pages -> each page -> Qode Custom Fields, you can set title image for that page. Just make sure that when choosing an image from Media Library, you first click File URl, and then insert into post http://screencast.com/t/4K0V2SZsNbsj
if problem is still on, submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so we can check this and help.
Qode
Ok i understand, i think it can be possible directly with the upload, but copy/paste url is the same. Regards
You’re welcome.
Greetings
Hi, some presale questions
- is it possible create different portfolios?
- is it possible change header in any page, article, portfolio item, ecc… (seems yes from the examples)
- is theme visual composer compatible today?
- is possible choosing “soho” demo when editing (start from related dummy content)
Regards
Hi,
1. Yes, you can see the available portfolio lists layouts and single portfolio pages types under portfolio section on our demo http://demo.qodeinteractive.com/central/
2. Yes, you can define header colors and styles per page.
3. Unfortunately, we haven’t tested VC with Central theme. It’s based on our custom shortcodes usage. Some of our newer themes come with VC included however.
4. Yes of course
Qode
thanks
No problem.
?Hi code,
I updated the theme because visual composer wasn’t working, but now my image gallery reduced in size (http://www.fozgourmet.com/champagne). Before all images where in 4 columns but in bigger size and with no spaces.
I really don’t recall if i changed something in some of the theme files, maybe something that i found where in the forum to achieve the purpose… that’s why I’m contacting to see if you can help me restoring the old layout back.
Thank you!
Found it Thanks!
Thanks for updating on this
The home button get’s me correctly to the root directory, but the homepage is not loaded until I manually re-load it. Any trick here? - Setting is to ‘Static Page’ - The page itself shows to be the home: “Home — Front Page” - I noticed that there are two HOME pages in the menu selector (both point to the same page) here is the site: http://beststartupcountry.com/
Thanks for any help
Hello,
Your theme is updated to latest version, but there is still and error that refers to conflict with jQuery after latest WP update to 4.5.1 Please, try to clear all cache and deactivate third party plugins and then check this issue again.
If you need further assistance after, please, contact our support team at https://qode.ticksy.com
Qode
Hello, this is a silly question, but I just got the versatile theme and on my homepage I am trying to use the 1/3 and I am trying to figure out how to get text in there, I’m sure I have to create a post and link but just cant find any info for this. Any help would be appreciated thanks.
Hi,
You should use shortcodes to add columns There is Q icon in the toolbar of the editor where you can find all shortcodes
Qode
?Hello. How about support of Woocommerce ? is it planned ? If not officialiy supported, why ? It’s so important to sell online now…
any experience about woocommerce and central ?
Hello,
We haven’t included official WooCommerce compatibility into our Central theme.
The plugin will work, it just means that we haven’t included styles for it, so the default ones from the plugin will be used, and you can apply your own with custom css.
Qode
thx for your answer. Is it planned to officially fully support it soon ?
Hi again,
You’re welcome. We will pass your suggestion to our Project Manager, so it can be considered if the possibility opens, it’s not in short-future plans.
Qode
Hi There,
How can we disable Google Fonts?
Thanks, T.
Hello,
You need to remove the call for it in theme’s functions.php file, there’s no direct option.
Submit a ticket to https://qode.ticksy.com , and our support can tell you which exactly part of the code you should remove for this.
Qode
Thanks, support has expired.
Hi again,
Understand. Then try deleting if/else loop that renders <link> tags for google fonts in theme’s functions.php file.
Qode
I submitted a question to item support over two weeks and no reply. Usually you only take a couple days. What is going on?
Ticket #666816
The ticket has been answered today, sorry for waiting a bit longer this time.
Apparently this is not supported. Four days and no response to tickets in their ticket system.
Hello,
Sorry for that, we were a bit low on resources during weekend period. Can you please tell us your ticket ID , to check up on it’s status with our support crew? Thanks
Qode
Why can’t you address all of the open tickets, thereby helping all of your customers?
All the tickets are addressed,there’s a huge number of tickets, and agents are replying each ticket by the arrival time, from oldest to the newest ones.
We just ask for the ticket ID to check up on it with support, maybe if something is urgent (broken site or something) it needs to be assigned over the line to the first available agent.
but I bought it in 2014 i have regularly updated it but still this did not help and my website has been hacked. now i have found out that the update does not include update of the revolution slider plugin 3.0.95… and this plugin is vulnerable to the attacks… i had to uninstall the plugin… VERY DISAPPOINTED…
Hi,
Our Central theme is currently compatible with Revolution Slider 5.1.3 as you can see from this screenshot of our update log: http://screencast.com/t/50AqM01zm7
If you have any issues with updating the plugin to version 5.1.3, please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a look at the issue and see what they can do to help.
Qode
OK… now everything is working perfectly…. now I am VERY HAPPY with the central theme
And we’re glad to hear that!
Hi, im not abble to install all the demo content dont know why, please need help
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.
Qode
Hello=) I am not receiving my emails in the contact form. Could you please send me a link to documentation, or provide me with some information. Thanks!
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Qode
Could it be, that Central has a problem with WP 4.4? All custom sidebars are gone since the update.
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site followed up with temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.
Qode
Hi,
Is this theme compatible with woo-commerce or any other commerce plugin?
Hi,
We haven’t tested Central theme with WooCommerce plugin, sorry for that.
Qode
Hi guys! Two short question: 1) How do I add a background to the BLOG header, like you do on your demo page? http://demo.qodeinteractive.com/central/blog/ 2) I would like to show 12 thumbnails on the blog page instead of 10. How can I change that?
Cheers!
Hi,
You need to add background to title area on that page.
As it comes to number of blog items on page, you can change it in Settings > Reading section of your admin panel, default is 10.
Qode
Thank you for your swift reply! Got it sorted now. Have a nice weekend!
You’re welcome, we’re here to help you.
any chance to know what there is in changelog for the new update of theme? ty
Hi,
Here it is, just scroll down to bottom half of page: http://themeforest.net/item/central-versatile-multipurpose-wordpress-theme/4798696
Qode
