2095 comments found.
How long does it take for support to reply to a ticket as I have been waiting about 4 hours so far?
Hello, thanks for purchasing Thefox!
Our developer team went to sleep, you should have a reply in the next 24h.
I checked your ticket, about the one page you can check this link One page
Our developer team will also give you a more precise reply tomorrow.
Regards,
Is it compatible with qTranslate?
Hello,
You should be able to use qTranslate we don’t have special css to change the qtranslate features.
Regards
Hi, how do I remove the comments on each page?
Hello Kathylenhart, thanks for purchasing Thefox!
You can disable the discussion on your pages “Dashboard > Settings > Discussion > “Allow people to post comments on new articles” > Uncheck.”
Or you can do it this way : Video link
Or you can edit the page.php and remove the code :
comments_template();
Do not hesitate to contact us if you have other questions.
Regards
Wow,
One of the best wordpress theme I ever check. Good luck with sales bro!
Cheers,
Hello DiamondTheme,
Thanks for your kind words!
Regards,
Hi
Posted a ticket also. In the past you sent me a file contaning a single demo. I haven’t use the theme yet but will be building a site today. Is it possible to send me the files for all the demos? Or is there another way to import just one?
Thanks
Hello,
I think our team replied to your ticket.
Regards,
can we expect RTL to be ready soon?
??????????????
Hello,
RTL update will be made at the same time as the Visual composer 9 update.
Regards,
you mean Version 4.9 ?
On my site biznoz.com, the mobile menu is just 1 long menu of all the pages that exist on the site. How do I make it the same menu as regular site?
Hello ybyalik,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello Ybyalik,
It seems you don’t have posted a ticket yet, if you still need help about the menu please check our documentation : Menu setup. You should be able to see what you need to do to set the menus.
Do not hesitate to contact us on our support forum if you have other questions.
Have a nice weekend.
Regards,
Hi. My employer bought your theme and i’m working with it. I encounter a problem with the portfolio carousel. Style 1 and 2 are not showing the navigation arrows, style 3 shows code on description. Any help? Love the theme btw
Hello Joanamarques,
I am sorry but could you create a ticket on our support forum under Thefox category using the license code of your employer so we can verify your purchase.
Thanks in advance!
Regards,
Hi. I already did it. But i don’t have that kind of information. it’s a public ticket.
Hello,
Unfortunately we don’t provide support if the purchased is not confirmed, please ask your employer to share the code with you or to post the question directly to our forums.
Sorry for the inconvenience, I hope you can understand.
Regards
I have a couple of questions with your theme, I’ve set it up but I would like to know:
1. If you can change the header height and maintain the responsiveness?
2. I installed the YITH magnification plugin, but it’s not working on the single product pages, does this plugin conflict with the theme or is there another magnification plugin that will work with the theme?
Please let me know, thank you.
Hello, thanks for purchasing Thefox!
I am sorry but could you create a ticket on our support forum.
Our dev team will reply and help you with your problems.
Regards
Hi,
I want to buy this theme, but just wondering to confirm will you guys setup the theme for us the way it is shown in demo?
Sam.
Hello Sam,
Unfortunately our support don’t do the demo import, but this is really simple you just need to click 1 button to import the demo content.
The image will be replaced with placeholder tho.
Do not hesitate to contact us if you have other questions. Regards
does the menu allow you to have a little description below the main nav? like have “about” button in main nav and have “the company”txt below that?
Hello David,
You mean add a little text under the menu item? This will need a little of custom css, but depending on the length of the description that may not look good.
Do not hesitate to contact us if you have other questions. Regards
Hi ! I’m interested about buying your theme (awesome design with the way ) Can i create a Hub for Video Games with it (like Gauge Theme for example), when you have news, videos, images, review etc … in different tabs ?
Did Fox has a review system too ?
Thx cheers !
Hello Renerazboub, thanks for your intereset in Thefox!
Unfortunately you wouldn’t be able to create post with review using our theme.
Do not hesitate to contact us if you have more questions.
Regards
Thx for your fast answer ! And what about Hubs ?
Dear
How can you setup the menu to appear at the left side instead of the top of the page, like: http://thefoxwp.com/showcase-01/Greets Klaas
Hi klaasth,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
dear sir, I ve just purchased the fox..trying to import creative demos but couldnt not find it how can I import creative..there are only business, trendng and classic..regards
Also it didnot ask me lisence code or else during instalation and activation..should I do something else?
Hello Oykue,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
The Fox has skins for bbPress and BuddyPress?
Thanks,
Best regards, Jose A.
Hello Jose,
Currently we don’t have a special skins for bbPress and BuddyPress?
Do not hesitate to contact us if you have other questions.
Regards
Hello,
Loved your theme.
Is there a way in theme where i can show my process?
for eg: 1.> Idea > 2.>Planning 3.> Designing> 4.> Development
Can you tell me how do i display this? I do not want to show it in icon box. Thanks in advance.
I also need the breadcrumb structure like home > something > something. I don’t need home / something > something. How do i do this?
Hello,
Thanks for contacting, could you please create a ticket support on our Support Forum. Our Developer need to verify your purchase code then they will happy to support you.
All the best,
Tranmautritam Team
okayzz. By the way i have purchased the template from the name of ferrobend.
Hello viraj24,
Here is link to Support Forum: https://tranmautritam.ticksy.com
Have a nice day,
Tranmautritam Team
i am just opening a ticket. Thanks
if i buy this, will i get all multipurpose option ? like all demos?
Hello Jupiterseoexperts,
If you buy the theme you will be able to use all the demos you see on all the 3 sites.
Do not hesitate to contact us if you have other questions. Regards
Hey guys, I love the template – but how do I enable Parallax on smaller devices?? (like Tablets/Phones) currently parallax sections only work on Desktop screens.
Hello Chadreitsma,
Glad you like our template, unfortunately parallax doesn’t work with the ipad and iphone so we disabled the effect for tablet and mobile.
If you still want to enable it please contact us on our support forum
Regards
Good evening, I wanted to know how you can download the latest update of the theme, I currently have version 1.32 but I noticed that there is now the version 1.34
Thank you.
Hello Arestolfer,
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, theme looks great. One really important question, how long will you be supporting this theme? Many other theme authors stop supporting after 1 or 2 years making it very difficult to update the WP. Looking forward to your reply.
Hello Sunsetmesa, thanks for your interest in Thefox!
Our team will continue to expand our business on themeforest so in 1 or 2 years you should still be able to get support from us and probably be able to get new items from us
Do not hesitate to contact us if you have other questions. Regards
