156 comments found.
Hi, I just bought your theme and already there are errors. When I install the plugin suggested I get error: “Download Failed. Failed connect to envato.templines.com:80;” why? Help me please? Thank you
Best regards B
Hi. Please try again or use support forum . Thanks
I wrote to the support, please answer me soon, I can not waste time for your mistakes. Thank you
Unfortunately, this mistakes your hosting provider . But we spend our time on them . Please check your topic . Thanks
ok, thanks
I see there is a new Support page, but I am unable to login on it with the username & password I used to use. And when I click on “Register” it take me to a login page instead.
Hi. Try use a different browser or delete browser cache . Thanks
Unfortunately it still does not work. And when I click on “Forgot your password?” and enter my email address, it says it is not associated with an account.
Please create account here http://support.templines.com/wp-login.php?action=register
thank you very much
Hi Templines,
I had problem with the lib mb_convert_encoding not being installed on my server, so i have replaced it with
//line 301 ///themes/xsport/library/functions/filter.php $dom->loadHTML( htmlspecialchars_decode(utf8_decode(htmlentities($output, ENT_COMPAT, 'utf-8', false))));
Is there anywhere else this is used?
Hi. please write your hosting provider to enable the module mbstring . Thanks
The new word press version 4.4.1 is automatically installed, this theme is compatible with it?
Hi. Unfortunately, I do not understand what you mean . Thanks
How do I make my main navigation to be fixed at the top of screen at all times? It only shows after I start scrolling down the page. I want it to look how you have it in the demo: http://pix-theme.com/wordpress/xsport/
Hi. Please use support forum . Thanks
I just wanted to see how long it normally takes to have support tickets answered? Thx
Hi. http://take.ms/oyyZu Thanks
I’ve tried to registrar twice via Item Support and it failed to email me the password. I’ve installed the theme and all the plugins as well as the demo content but there are a few issues I need to address like the Visual Composer not working among other things. Please let me know how to access your support system so we can work together to resolve these issues. Thanks!
Hi . Please use email info@templines.com Thx
I registered my theme with your support forum and never got the reg. email. when I do forgot password and enter my email address it says my email isn’t recognized. When I try and setup a new account the system says my code is already registered with another user. I just bought the theme today. What’s the deal
Hi. Send your purchased code on email info@templines.com Thanks
How do you change or set page header images like on the shop page?
Hi . Please use support http://support.templines.com/ Thanks
Hi, removed the footer row in VC but one line “sign up leave email address” stays. I also already disabled mailchimp but it doesnt go away. How to solve?
Also i made a ticket for another question i have.
HI. Please use our ticket system . Thanks
Hi, already found the solution. Still one problem left, for this i made a ticket.
Ok thanks
How do you change the Wordpress login page logo? Thanks in advance!
Hi. Try change this image xsport/images/logo.png Thanks
Got it! Thanks for the quick response!!!
You welcome 
One more question. I keep getting this error while trying to edit the homepage with visual composer on the front end:
Warning: Illegal string offset ‘param_name’ in /home/eradbikes/erad.cu.cc/wp-content/plugins/js_composer/include/classes/core/class-wpb-map.php on line 484
I’m no sure what is causing it. I tried installing the theme again and no luck.
Hi. Please create ticket Thanks
Hey, I installed it, but run into problem of initializing revolution slider. Installation is on my misim.dev local server. GET http://misim.devpublic/assets/js/extensions/revolution.extension.slideanims.min.js net::ERR_NAME_NOT_RESOLVED GET http://misim.devpublic/assets/js/extensions/revolution.extension.layeranimation.min.js net::ERR_NAME_NOT_RESOLVEDsend GET http://misim.devpublic/assets/js/extensions/revolution.extension.kenburn.min.js net::ERR_NAME_NOT_RESOLVED GET http://misim.devpublic/assets/js/extensions/revolution.extension.navigation.min.js net::ERR_NAME_NOT_RESOLVED
Hi. Please try use web server. Thanks
Thanks. The issue is with not standard ports i.e. :8888, changed back to :80. Fixed.
Ok thanks
Sir, The theme is awesome and different from regular designs. i wish to know it that in the link http://pix-theme.com/wordpress/xsport/ if you scroll down and see SUBSCRIPTION PLANS on week and year basis … is it functional? can user login and renew their plans? I wish to buy this theme if it works
Thanks David
Hi . It is visual composer elements You can chages it. Thanks
Hello!
I’m having serious problems with slow theme. Initially I thought to be a hosting problem, but I’ve tried other themes in the same hosting and everything goes much smoother.
Are there any planned upgrade to improve performance theme?
Thank you!
Hi . Please try to optimize your images . Thanks
Hello,
I installed on your wordpress template out once I wish to preview pages of the websites I come across a blank page.
How does it make ? I started 5 times scratch with a database and all.
Can you help me please , I’m desperate
Where do I install it ?
Please try use documentation http://take.ms/eMhsv Thanks
I already tried 3 times the demo provided by exporting my wordpress and I always fall on a blank page.
you can even move you even to the following web address : nombredor-architecture.2pointsrezo.fr
Many issues that you may run into such as; white screen, demo content fails when importing, empty page and other similar issues are all related to low PHP configuration limits. You can check it by installing a simple plugin found here.
The solution is to increase the PHP limits.
You can do this on your own .
Find the php.ini file in your Server config files. For WAMP, its in apache2/bin/apache2.2.22/bin/php.ini Go to the line “max_execution_time=30” . Change it to 360 or any other large value. Or contact your web host and ask them to increase those limits to a minimum as follows
max_execution_time 360 memory_limit 128M post_max_size 32M upload_max_filesize 32M
http://take.ms/5e8BCHello,
I would like to come back to because I’ve made ??all the changes you ‘ve told me and I even reboot my server unfortunately I still have my blank page. :/
Hi. Please create ticket https://templines.freshdesk.com Thanks
hi! I bought your theme but I have a problem. As I create a new ROW with pagebuilder everything crashes in frontend. It appears this message: Fatal error: Call to undefined function get_row_css_class() in /web/htdocs/WEBSITENAMEANDEXTENSION/wp-content/themes/xsport/vc_templates/vc_row.php on line 182
I tried to solve it by hiding this row, but I have some other problems, always in row editing (it obviously disappear the possibility to set background color, image and similar things)
How can I solve this? Thanks in advance for your reply.
Kind regards!
Hi. Which theme version are you using? Thanks
1.4.1
Please try use latest Version: 1.4.3 Thanks
PRE-Sales Query:: great theme! I’m seeing a few coding errors come up in demo pages, is theme getting an update? or is this just the live demo with issues online? thnx
Hi. Can you be more specific? Thanks
there’s a fatal error in the footer of most pages on live demo..
Fixed . Thanks
Great Theme!! , this is a pre-sale question:
I wondering if support 2 or 3 mega menus?
Thank you
Hi. Unfortunately I do not understand . Mega menu, the third level? Please check demo .
I like how open the Shop Catalog menu, can I use this style of menu multiple times?
Yes you can. Thanks
do you have the shortcode for the submenu as used in the demo? I would like to make a similar one for my site
Hi. Please create ticket http://templines.freshdesk.com/ Thanks