3572 comments found.
Hi there,
I love the theme thank you!
There is only one question. So you can make a “brands” menu for your shop. However I don’t get how you can link the “brand name” to the shop where it shows all from only that “brand”. I Hope you can help me. In the demo content it says #, so this didn’t help me!
Thanks !
Kind regards, Karlijn
Hi Karlijn,
Can you please try to be very specific about the problem and explain it more to us, in this way we can easily understand you and give you the proper answer 
Kind Regards,
—Ylli
Hi,
So I’m making a clothing store with different brands. I saw in the demo content that there is a menu called “Brands”. The only problem is that I don’t know how to link a single brand to the shop ( where you can see the shop with only that particular brand ). So a kind of a filter.
kind regards
Hi there,
You can show product categories easily, go to Appearance > Menus and follow the steps in the screenshots: http://drops.laborator.co/1fI9mKind Regards,
Art
Great Thank you!
Glad to hear that
Kind Regards,
—Ylli
Hi, I’ve install your Bookstore and with the visual composer I’ve choosed your widget Products and I only want to show 30 books per page but when it does, the pagination doesn’t appear like it does in your demo. Can you explain how you did it?
Hi malyne
If you mean to show 30 items in widget (left or right side) then here is how we have configured:
http://drops.laborator.co/1hilTIf you want to change this in shop products page, then go to Theme Options > Shop Settings, like shown here:
http://drops.laborator.co/BGoCHopefully this will work for you.
Best regards
Arlind
It’s not in the sidebar but in the Shop page that the pagination doesn’t show. With the visual composer, I choose your ’’Product’’ and it ask for a Products Query. Should I write all or the number of product I want per page? Because in both case, the pagination doesn’t show.
And in the Theme Option, I go in Shop Setting and choose 6 rows in Pagination and save it and it still doesn’t show my the pagination.
I wish I could send you Screenshot but I can’t!
The page I’m having problem’s with is: http://leseditionsmalyne.ca/les-essais-numeriques/
Hi there,
You’ve created the Shop page in the wrong way, to create a shop page add a blank new page and then go to WooCommerce > Settings > Products > Display and set the Shop Page to the page you just created, save it and the shop page will work like charm, it can be managed from the Theme Options.
The visual composer is used mostly for other pages for example in the homepage where you want to display some of your products just to show what’s in your shop.
Kind Regards,
Art
Hello
I got saanci.dk – and i cant activate my layerslider. i have waited a few months now so i thougth the purchase code would update. but it doenst, can you please inform me how to activate the plugin?
Best regards
Hi MagnusHasberg,
Layer Slider don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.
You never need to buy any premium plugins that comes with our theme
In your case, you are using an old version of our theme (2.4.1 probably) and the latest version for the moment is (2.6), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If your Layer Slider don’t auto update, then just unnistall it from the plugins section and then go to Appearance > Install Plugins to install and activate it (your sliders will now loose)
Kind Regards,
—Ylli
Hello,
The image on my single item page is way too large.
I saw the thread in your comments that said to apply custom css, and then change the image size to “original” in Them Options > Shop Settings
I have done this but the images are still the exact same size. They are 710 pixels tall and i want them smaller.
Some assistance please?
Also on OUR AUTHORS page, we would like the images smaller as well. If you could also help with that.
Thanks!
Hi headline_books
To show original format image in single product, go to THeme Options > Shop Settings as shown in this screenshot:
http://drops.laborator.co/p482This should work for you. If the images are too large, then avoid that “original” word, instead type “large”, it will not display very large image (bad for bandwidth).
The same can be applied to “Catalog” images, that setting is located above in the same settings page, see screenshot:
http://drops.laborator.co/18SlCI hope this will help you.
Arlind
Hello, I have set the settings as you say, but the image still appears large. If i view page source, it says it is set to the right size, but please visit this page and see what I mean:
http://headlinebooks.com/product/the-advance-man/Thank you.
Hi there,
The URL you posted doesn’t seem to be related with Aurum, can you please check it again?
Kind Regards,
Art
Sorry. It is back up, if you could take a look now. Thanks!
Hi there,
You can manage it manually but then the columns will not be aligned good.
.shop-item-single .item-details-single .shop-item .product-images img {
width: auto !important;
}
Kind Regards,
Art
Hi,
I would like to display 12 products on my homepage, using their ID, how to proceed ?
best regards
Hi
1. To display specific products on your home page, firstly add Products widget via visual composer:
http://drops.laborator.co/1bf6y2. Add products manually by their name: http://drops.laborator.co/1iwMI
This is how you can show custom products only on your page. The same can be done with Products Carousel widget.
Arlind
Perfect, thanks.
Hi thanks for the awesome theme
Unfortunately I didn’t install the demo content and would like to implement the product slider with featured products to a page. Could you guide me?
Hi there,
You can still install the demo content, it doesn’t matter if you haven’t installed it in the beginning because it won’t delete your old pages/posts it will only add the new ones.
We don’t have a video/tutorial to show how to set up pages on the theme so installing the demo content would be the best fix.
Kind Regards,
Art
Great, thank you!
Glad to hear that
Kind Regards,
Art
Hi djchrismyk,
a— Can you please add the code below to Custom CSS
.vc_btn-blue {
width: 100% !important;
}
b— Hmm that can be managed with Visual Composer i think, but we can’t help you there, because we don’t give support from third party plugins. Here is Visual Composer Documentation
Kind Regards,
—Ylli
Thanks so much. That worked perfectly.
It would help us a lot if you could rate Aurum on ThemeForest from your Downloads tab, if you don’t know how just open this link
Kind Regards,
Art
Done! Thanks so much. I had one more inquiry about breadcrumb. Hope you can help me out on it.
Hi there,
Please use this plugin Breadcrumb NavXT.
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread.
Thank you for your understanding
Kind Regards,
—Ylli
Hi there.
OK I will just be using this thread to post all other concerns. Here are my recent concerns:
1. I have activated Breadcrumb NavXT but still I do not see it showinf from any of my pages (http://gadgetsandtoysmanila.com)
2. I was able to change to color of my header to white but I still have the old header color (blue) showing when browsed using Ipad and iPhone.
Hi there,
1. Have you followed the instructions on how you should install and use the plugin, there is a code you need to add.
2. Add this to the Custom CSS to fix it:
header.mobile-menu .mobile-logo {
background: #FFF !important;
}
Kind Regards,
Art
Hi Art,
I have already placed this CSS code. If you will visit my site (http://gadgetsandtoysmanila.com/) using your desktop. Everything looks the way I want it. Where the background of the header is white. But when I try to check my site using an apple phone my site looks differently. the header is still the old header. It is color blue. Please assist.
HELP: SHIPPING COMPUTATION
To Whom It may concern;
I would like to have shipping options based on address where it is to be shipped. My delivery country is only in the Philippines. Rates would vary based on shipping location: 1. Metro Manila Shipping 2. Provincial Shipping
How do I do this?
Hi djchrismyk,
1— The code that Art gave you is correct, and it works on mobile:
header.mobile-menu .mobile-logo { background: #FFF !important; }
2— Please read directly WooCommerce Documentation for this, this is a plugin question and not a theme question, the best answer you can learn by plugin creators itself
Kind Regards,
—Ylli
I have included the code already (see screenshot: http://prntscr.com/9n2hpw) but still the outcome using my iphone is different.
Hi djchrismyk,
It seems that you have some CSS problems there. The code should work for you, but please make sure that you haven’t forgot any bracket { } open.
Kind Regards,
—Ylli
How do you update BUTTON 2 SETTINGS? I see this notice: You are using outdated element, it is deprecated since version 4.5.
Hi there,
The notifications says it, this element is deprecated so you can’t get it back because it is being removed from the team that built it.
Kind Regards,
Art
If I am using this at the moment. How will it affect my site in the future? Are there any other options with the same function?
Hi there,
You can use the button created by us.
Kind Regards,
Art
Hi, I’ve install your Bookstore for a client and with the visual composer I’ve choosed your widget Products and I only want to show 30 books per page but when it does, the pagination doesn’t appear like it does in your demo. Can you explain how you did it?
Hi catoui,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
Hi,
When I config the product attributes, it only show “Choose an option” and not shown any when I choose that? Any solutions I can fix?
Thanks a lot.
Hi karmanriderv3,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
—Ylli
“Been looking for a theme for a long time and Aurum is the best I’ve seen. Beautiful design and functionality and can customise easily. Support is wonderful too, overall so happy with everything.”
Aurum received a 5 star rating from Sarina567 for Design Quality.
Are you using Aurum too? Don’t forget to rate it!.
I have change the color of the background of my header to white. Here is a link to my site: http://gadgetsandtoysmanila.com 1. How to I change the color of the fonts so that the pages are visible? 2. How do I change the mouse over color from orange to blue (just the text and no box) 3. How do I change the font type and make it Regular Arial Bold and not using all caps like “HOME” to “Home” 4. How do I change the color of the CART to Black so it can be seen.
Hi djchrismyk,
1— The best way to change theme Skin by going to WP Dashboard > Laborator > Theme Options > Theme Styling
but if you want to change only the color of the menu, can you please add the code below to Custom CSS
header.site-header ul.nav li a, header.site-header div.nav>ul li a {
color: #595959 !important;
}
2— Just add the code below to Custom CSS
header.site-header ul.nav>li:hover>a, header.site-header div.nav>ul>li:hover>a {
color: blue !important;
}
3— Go to Custom CSS again:
body {
font-family: 'Arial' !important;
}
.heading-font, header.site-header, header.site-header .logo.text-logo a, header.mobile-menu .mobile-logo .logo.text-logo a, footer.site-footer, footer.site-footer .footer-widgets .sidebar.widget_search #searchsubmit.btn-bordered, .contact-page .contact-form label, .view-cart th, .view-cart td, .view-cart td.price, .login-button, .coupon-env .coupon-enter, .my-account .my-account-tabs, .shop .shop-item .item-info span, .shop .quantity.buttons_added input.input-text, .shop-item-single .item-details-single.product-type-external .single_add_to_cart_button.button.btn-bordered, .shop-item-single .item-info.summary .variations .label, .shop-item-single .item-info.summary .variations div.variation-select, .shop-item-single .item-info.summary input.add-to-cart, .shop-item-single .item-info.summary .price, .shop-item-single .item-info.summary form.cart .button, .shop-item-single .item-info.summary .product_meta > span, .shop-item-single .item-info.summary .product_meta .wcml_currency_switcher, .your-order .order-list li, section.blog .post .comments .comment + .comment-respond #cancel-comment-reply-link, section.blog .post .comments .comment-respond label, section.blog .post .comments .comment-respond #submit.btn-bordered, section.blog .post-password-form label, section.blog .post-password-form input[type="submit"].btn-bordered, .sidebar .sidebar-entry, .sidebar .sidebar-entry select, .sidebar .sidebar-entry.widget_search #searchsubmit.btn-bordered, .sidebar .sidebar-entry.widget_product_search #searchsubmit.btn-bordered, .sidebar .sidebar-entry.widget_wysija .wysija-submit.btn-bordered, .sidebar .sidebar-entry .product_list_widget li > .quantity, .sidebar .sidebar-entry .product_list_widget li > .amount, .sidebar .sidebar-entry .product_list_widget li .variation, .sidebar .sidebar-entry .product_list_widget li .star-rating, .sidebar .sidebar-entry.widget_shopping_cart .total, .sidebar .sidebar-entry.widget_shopping_cart .buttons .button.btn-bordered, .sidebar .sidebar-entry .price_slider_wrapper .price_slider_amount .button.btn-bordered, .sidebar .sidebar-list li, .bordered-block .lost-password, h1, h2, h3, h4, h5, h6, .btn.btn-bordered, .dropdown-menu, .nav-tabs > li > a, .alert, .form-control, .banner .button_outer .button_inner .banner-content strong, .table > thead > tr > th, .tooltip-inner, .search .search-header, .page-container .wpb_content_element.wpb_tabs .ui-tabs .wpb_tabs_nav li a, .page-container .wpb_content_element.wpb_tour .wpb_tabs_nav li a, .page-container .wpb_content_element.lab_wpb_image_banner .banner-text-content, .page-container .wpb_content_element.alert p, .page-container .wpb_content_element.lab_wpb_products_carousel .products-loading, .page-container .wpb_content_element.lab_wpb_testimonials .testimonials-inner .testimonial-entry .testimonial-blockquote, .page-container .feature-tab .title, .page-container .vc_progress_bar .vc_single_bar .vc_label, .top-menu div.lang-switcher #lang_sel a, .top-menu div.currency-switcher .wcml_currency_switcher li, .pagination > a, .pagination > span, .breadcrumb span, .shop .page-title small p, .shop .commentlist .comment_container .comment-details .meta, .shop #review_form_wrapper .comment-form-rating label, .shop #review_form_wrapper .form-submit [type="submit"].btn-bordered, .shop .shop_attributes th, .shop .shop_attributes td, .shop dl.variation dt, .shop dl.variation dd, .shop .cart_totals table tr td, .shop .cart_totals table tr th, .shop .cross-sells .product-item .product-details .price, .shop .order-details-list li, .shop .bacs_details li, .shop .digital-downloads li .count, .shop legend, .shop .yith-wcwl-add-to-wishlist .yith-wcwl-add-button .add_to_wishlist.btn-bordered, .shop .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a.btn-bordered, .shop .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a.btn-bordered, .wishlist_table tbody tr .product-stock-status span, .wishlist_table tbody tr .add_to_cart.btn-bordered, #yith-wcwl-popup-message, .shop-empty-cart-page .cart-empty-title p a, .woocommerce-message, .woocommerce-error, .woocommerce-info, .woocommerce-message .button.btn-bordered, .woocommerce-error .button.btn-bordered, .woocommerce-info .button.btn-bordered, .header-menu .lab-mini-cart .total {
font-family: 'Arial' !important;
}
header.site-header div.nav>ul li a, header.site-header ul.nav li a {
text-transform: capitalize !important;
}
4— Can you please add the code below to Custom CSS
header.site-header .header-widgets .cart-counter svg {
fill: #333 !important;
}
Kind Regards,
—Ylli
That looks perfect. But how do I take out the orange box on mouse over?
Hi there,
This will remove the orange from hover:
header.site-header ul.nav>li:hover>a, header.site-header div.nav>ul>li:hover>a {
background: transparent !important;
}
Kind Regards,
Art
Hi Art,
Thanks. Can we have the font NOT on italics? Having the Page option fonts as ARIAL Bold would be perfect. How do I do this?
Hi there,
Add this to the Custom CSS:
header.site-header ul.nav li a, header.site-header div.nav>ul li a {
font-style: normal !important;
}
Which Page options do you want to change?
Kind Regards,
Art
Thanks so much. That worked.
Hi djchrismyk,
Glad to hear that
Kind Regards,
—Ylli
Image is enlarge which makes it pixelised.
I want the image as in on the homepage. http://gadgetsandtoysmanila.comHi djchrismyk
On this page you have attached an image that is originally small, see here the cropped thumbnail URL:
http://gadgetsandtoysmanila.com/wp-content/uploads/2014/11/UJ260thumb-225x200.jpgAnd the original URL:
http://gadgetsandtoysmanila.com/wp-content/uploads/2014/11/UJ260thumb.jpgBasically they are small in size, so if you want to show the original image for all products, go to Theme Options > Shop Settings:
And set original value for Product image size. on single product page as shown here:
http://drops.laborator.co/11y8iIf all of your images are that format/size, then I can give you the CSS to make smaller width for image container in single product.
Arlind
If you would go to http://gadgetsandtoysmanila.com You would notice the the image on Blue-ray Drives is so clear. That would be this image (http://gadgetsandtoysmanila.com/wp-content/uploads/2014/11/UD02Dthumb.jpg)
Then if you click on the image where it would bring you to http://gadgetsandtoysmanila.com/product-category/bluraydrives/ Notice the image on “PIONEER UD02D USB3.0 EXTERNAL BLU-RAY DRIVE” which is using the exact same image is blur. Then if you click further go to to http://gadgetsandtoysmanila.com/product/pioneer-ud02d-usb3-0-external-blu-ray-drive/ Notice the same image is blur.1. Can we have the image on http://gadgetsandtoysmanila.com as our guide for quality in terms of output and clearness. 2. The size of the image on http://gadgetsandtoysmanila.com/product-category/bluraydrives/ is just right but why is it blur? 3. Can we have the image size and quality on http://gadgetsandtoysmanila.com/product/pioneer-ud02d-usb3-0-external-blu-ray-drive/ Same as seen on http://gadgetsandtoysmanila.com
Hi
Firstly apply this Custom CSS:
.shop .shop-item .item-image img, .woocommerce .shop-item .item-image img {
height: auto !important;
}
.shop-item-single .item-details-single .shop-item .item-image-big img {
width: auto !important;
height: auto !important;
}
1. Yes I will try to give you the right solution in order for you to achieve that.
2. Please go to Theme Options > Shop Settings and set “original” image size as shown here:
http://drops.laborator.co/S5Dt3. The custom CSS should solve this issue.
Please tell me if that works fine for you.
Arlind
It works perfectly. Thanks.
We are glad to hear that
Hi
I really like your theme. But the thing is my contact form not working. So can you help with that please.
Thanks Nuwan
Hi Nuwan,
Can you please install this plugin WP Mail SMTP, and we hope that your problem will be solved
Kind Regards,
—Ylli
Hi Ylli
Thanks for your reply. I did install this plugin, But still not working
Hi Nuwan,
Hi there, you will need to set it to send emails from PHP in order to get it to work fine.
If this doesn’t fix the issue then don’t hesitate to send us an e-mail
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, when I search for something I get multiple search results (even for items that do not exist in my store or site). pelase try out the search feature and let me know what could possible be wrong: http://goo.gl/xAI4Me
Hi elegantcv
Can you please send us your WP + FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Arlind
When I add a product to the cart, the product image (small image, must be around 70×90 pixels) is cut off on the top and bottom…I mean, some of the image is getting removed on the top and bottom. Where can I set the product image size for the cart?
Thanks so much,
Zach
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
The web store is still under construction, the only product that can be added to the cart is this one: https://blueskylingerie.com/shop/bobi-usa-light-weight-hi-lo-tank/
Thanks.
Hi Zach,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
How do I remove or edit the background on the header
Hi there,
Just remove the slider which is being used in the page.
Kind Regards,
Art
This is my site http://gadgetsandtoysmanila.com And at present is has the map background on the header together with my logo. I just want that to be plain white then my logo on top. How do I do this?
Hi there,
Add this to the Custom CSS to remove the map:
header.site-header {
background: #154a87 !important;
}
Kind Regards,
Art
Hi there, I’m trying to setup the Layer Slider. What should the slider image dimensions be if I want to mimic the demo?
Hi there, These are the settings:
Slider width: 100%
Slider height: 500px
Layers Container: 1170px
Kind Regards,
Art
Great, thanks, but what is the actual size in pixels used for the background images?
Hi there,
There is no exact size for that, you can manage them in the slider settings.
Kind Regards,
Art
Hi, thank you for this awesome template. Unfortunately I didn’t download the demo content. I would like to implement the product carousel with the features products in my website. I am able to add the widget to my index page but it appears unstyled. Thanks in advance, I hope you can help me. Best wishes
Hi there,
Can you please post with the account you got the theme from, I don’t see a “purchased” badge next to your username.
Kind Regards,
Art
I hope you can help
Cheers
Flo
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
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