39218 comments found.
Hello Everyone
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
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Thank you, we look forward to helping you!
ThemeFusion Team
I saw in the comments that your theme is compliant with RTL. My website will have 3 languages : english, hebrew and arabic.
But which options works better 1. One wp install for the 3 languages 2. Two wp intalls: one for english and another one for hebrew and arabic
Using WPML can change something in term of the above options?
Thanks
Hello!
Hmm great question. I know that you can have as many LTR or RTL languages on one site as you wish as long as you are using a plugin like WPML. However, I am not sure if you can use both LTR and RTL in one install due to how WPO sets them both up. I would recommend asking the WPML guys on their site here: https://wpml.org/purchase/pre-sales-questions/
I’ll also ask our dev team to see if this is possible, but WPML team will know what is best in this situation.
Thanks!
Hi
I have problem with site width and its content
http://demo.sanetelecom.net/As you can see there is problem with site width
how can i fix it ?
I want 90% for site width and then its content wont go out of it !
Hi there
mmm, something does not look correct there. Please create a support ticket so that our support can take a closer look at your settings
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Thank you
wrong area sorry
No problem 
My support is expired in 3 months, does that mean I won’t get free updates either?
Also I have 2 different and very powerful servers and i cant install avada theme
Hi there
When your paid support expires, you will still continue to get updates for Avada, that will not change, you simply will not be able to gain access to support. If you wish to extend the support, please do so from your Themeforest account
Regarding installation, please this help file on common installation issues -> http://bit.ly/21cC0JA – if that does not help you then please create a support ticket using the link below and our support will help you resolve this
Click Here To Create An Account & Get Support
Thank you
My support is expired in 3 months, does that mean I won’t get free updates either?
Hi there
When your paid support expires, you will still continue to get updates for Avada, that will not change, you simply will not be able to gain access to support. If you wish to extend the support, please do so from your Themeforest account
Thank you
Hi
I am curious why a site might be fuzzy only in Chrome( built with Avada) yet fine with IE and Mozilla it is one where recently a guy asked how to create mega menu look layout and gave the screen shot I just went to live see it at their site …..and terribly fuzzy just with Chrome here it is; http://www.satincorp.com/Hi there
Having just checked your sites images in Chrome Version 47.0.2526.73 (64-bit) they are looking fine to me, see here -> http://d.pr/i/1ibzk
If you are not seeing the same thing, then please create a support ticket and provide all of your info like Chrome version, operating system etc so that we can try and replicate this as accurately as possible
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Thank you
Not my site! I ALREADY explained that I found it from some one the last 24 hours posted here and they asked you how to their mega menu so you never really read my post Hmmmm …..and noticed in chrome all the menus are fuzzy on even associates pcs world-wide yes fine in other browsers mozilla IE wondered what the issue might be to avoid myself while building Avada etc that’s all!
Regardless of who owns the site, we do not see any difference in Chrome or any other browser, this is super crisp: http://d.pr/i/16NBc In addition, the menu is pure text, it cannot be fuzzy only images can be.
Our support team will gladly help answer these questions for you.
Thanks for replying I am enjoying using Avada asa theme builder new way for me but pretty easy to get hang of things comprehensive wow but neat and powerful!
Glad you like it 
Hello, I use Avada Lifestyle theme and let me know if I can include the language selector (WPML plugin) on the top of the site, not on the main menu.
Thanks!
Hi there
The language selector for WPML can be enabled in the sites main Menu, but to add it to the header content area, some customization will be needed. The following language selected PHP snippet to the themes functions.php file
//[wpml_lang_selector] function wpml_shortcode_func(){ do_action(‘icl_language_selector’); } add_shortcode( ‘wpml_lang_selector’, ‘wpml_shortcode_func’ );
And from that point you can use Avada header hook to add this to the header. Please see this help file for more info on hooks -> http://bit.ly/1l2r8gW
If you have any further questions please create a support ticket using the link below and we will be happy to assist you
Click Here To Create An Account & Get Support
Thank you
is it possibile to have a side-menu that collapse left (or right) in mobile view instead of the drop-down?
Hello,
At the moment, we don’t have that functionality but it is planned for one of the future updates.
Thank you!
Hi
1- How can i have two home pages (one with side bar and full width and one without side bar and Boxed) i want to show two version to client to choose
2- in Recent posts element the post titles are in H4 size, how can i change it to H2 ?
Thanks
Hello,
1. You can setup sidebar and no-sidebar version using the page options. Edit the page and look for fusion page options. For the wide and boxed mode, you can only do that one at a time using theme options.
2. Unfortunately, you won’t be able to change the element of the shortcode from h4 to h2 without making code customizations.
Thanks!
“Theme Options – Typography – STANDARD FONTS – Select Body Font Family” I want to make my own font-family, which is not in the list to be selected, where could I change this (or add a new font family in the select)
Hello,
Please follow the guide available here: https://theme-fusion.com/knowledgebase/how-to-use-custom-font-for-body-copy/
Thanks!
Hi, I want to set the Mega Menu like this website http://s9.postimg.org/cx8v42i5r/Screenshot_79.png please tell me how to fix the Mega Menu to this size. My Menu is looking like this http://s2.postimg.org/kint4u4s9/Screenshot_80.png
Hello,
Please read https://theme-fusion.com/avada-doc/header/using-the-mega-menu/ and https://theme-fusion.com/avada-doc/header/mega-menu-width/ to learn more about how to setup megamenu correctly.
Thanks 
Location of Google Tag Manager code: in Avada / header.php why not – in your next update – putting this line just a few lines below, immediately the <body … > tag?
<?php echo Avada()>settings>get( ‘space_head’ ); ?>
This is exactly the place Google recommends.
Thank you.
Hello,
We’ll be adding an action hook that you’ll be able to use in your child theme to append the google tag manager code just after the body tag.
Thanks!
Wow! Thank you! I’ll take it as a Christmas present!
You’re welcome. 
Hello, any idea about when it is going to be released? Thank you.
Pardon me, I have just seen it has already been added:
<?php do_action( ‘avada_before_body_content’ ); ?>
I have added this code to functions.php and it works:
<?php
add_action(‘avada_before_body_content’, ‘google_tag_manager’);
function google_tag_manager() { ?>
<!- Google Tag Manager ->
Insert code here…
<!- End Google Tag Manager ->
<?php
}
?>
Sorry about my request.
No worries, glad it’s all resolved 
Thanks and Happy New Year!
Hi,
I have updated the latest version 3.8.8. But “FUSION PAGE BUILDER” has stopped working. Only default editor is visible on “edit page”.
Can you please advise me how to get it back and the possible reason for this sudden vanishing?
regards.
Hello!
Have you also updated FusionCore plugin after the theme update?
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
Hello I see that a few people have asked about the project url link on the portfolio pages and how to open just that url in a new window.
This option to open in a new window, also makes the post links in the recent works section that i have added to the front page, to show several posts.
Also open up in a new window when its selected.
I have tried in the avada options and on the actual post page, both options make the post that this is applied to, open in a new window.
But the idea option is just to have the project url open in a new window.
and the several posts added to the front page, not open in a new window. nor the posts on the portfolio grid page.
Does this make sense, Hopefully.. url: http://disenoideas.com/dev
Hello!
The only solution for this at the moment would be to edit the portfolio single post template, single-avada_portfolio.php. In the line for the project URL, replace<?php echo $link_target; ?> just with
target="_blank" (incl. a whitespace at the start). Then copy the file to a child theme.
ThemeFusion Team
Oh Thanks, sorry i missed this, will try it now..
Thanks 
If the issue persists, please signup at our support center and submit a new ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
hi,
how can i make the post title above the featured image ( i don’t mind tweaking the code
)
Thanks
Hi there
Right now your account does not have the buyers badge. We can assist you with these questions, simply signup at our support forum and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Support
Thank you
Can you please advise how to clean up all unnecessary editions of pages? in order to make site easier. Thanks
Hi there
We suggest that you create a support ticket using the link below and our support will be glad to provide the necessary guidance and assistance
Click Here To Create An Account & Get Support
Thank you
hello, is it possible to create a page but to edit it in a way it was not opening – but only present in a menu?
Hi there
We suggest that you create a support ticket using the link below and our support will be glad to provide the necessary guidance and assistance
Click Here To Create An Account & Get Support
Thank you
Hi, im using your theme for one of my sites and its superb!
I do have 1 question though. Ive uploaded the Café demo content. Very awesome, but most of the pictures i replace come out blurry/pixelated. They look really bad and i dont know how to change that. In the media library, they are crystal clear, but on the site itself, they are bad. Can you help me change this and make them look sharp?
Thanks in advance.
Hi there
The issue with the images will most likely be due to the size of the images that have been added. If they are too small, they can easily pixelate dependent on the size of the screen etc
Please create a support ticket using the link below and our support will check your site and provide the necessary guidance on how to resolve this
Click Here To Create An Account & Get Support
Thank you