Hi,

The support agents are onto it right now, I’ve just checked. Expect it to be answered very soon.

Select

Hi,

This option isn’t available in our theme, you will have to modify template files on your own in order to change this, our agents can point you to files which needs to be changed, just submit a ticket at http://select.ticsky.com

Select

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Select

Hi,

Unfortunately, answer is negative, sorry for that.

Select

Hi,

You can use Raw HTML shortcode and insert iframe in it.

Select

Please note, Ticksy, which services we’re using for our support system had performed maintenance/migration to different servers during weekend. It is not our fault and we’re trying to get in touch with their support to get more info on downtime. Thanks for the patience.

Hi,

Thanks for interesting in our theme.

Yes, slug can be changed to suit your needs.

Select

Hi,

You can send us here your ticket ID so we can check its status.

Select

Ticket #605665 thanks a lot

Your ticket is answered.

Hi,

Unfortunately, answer is negative, sorry for that, only images can be used as parallax section background.

Select

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue. Also, make sure not to use link from Theme Forest frame, use this direct link as a starting point to show page from our demo you’re referring to: http://demo.select-themes.com/nouveau/

Select

HI I was thinking about this page http://demo.select-themes.com/nouveau/shop/

Sorry

Okay, have you submitted a ticket as we have suggested?

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Select

Hi,

Thanks for interesting in our theme.

As it comes to speed, we’ve used high quality images in order to have better visual experience which may increase page loading time in general. Also, there are basic techniques that can be applied to any WP based web site.

Select

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Select

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site as well as temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.

Select

Hi,

Unfortunately, answer is negative, you can have this effect only if you’re using our Select Slider.

Select

Hi, I use this code “[qode_slider slider=’home-slider-2’ auto_start=’true’ animation_type=’slide’ slide_animation=’6000’ height=’’ background_color=’‘]” to insert slider in my homepage,but my menu text color not changes after the background color is changes. please help me to change menu text color. thanks a lot

You need to set this effect for slider: http://screencast.com/t/Mk4dpMREOJin

And you need to set it for each slide in that slider as well: http://screencast.com/t/PddhWCVasjd

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Select

I did that but I didn’t get any answer.. Can we look at it now??

You can send us here your ticket ID so we can check its status.

Hi,

Please note, the thing is that we have bought extended license for Layer Slider which granted us right to distribute this plugin as a bundle within our theme. But, due to Envato rules, we can’t share this license key with our customers.

So, we’re in obligation to our customers to always provide latest plugin version within current theme version and also to provide necessary support. Therefore, just use your plugin freely and disregard activation message.

Select

Hi,

As far as we can see, you have ongoing conversation in ticket and we suggest you to continue it on ticksy.

Select

Hi,

Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Select

And still can you start answer at least at these question:

1) How could I setup my home page to have the full slider image as in your Nouveau Demo? View attached

2) Which are the predefinite size for the featured image in the post? I’d like to have all my pics at the same size

Thanks

1) This element is called Select Slider, you can learn more on how to use it here: http://demo.select-themes.com/nouveau-help/#!/select_slider

2) Image in single post will always be 100% in width of container, and max width of that container is 1100px. In other words, you don’t have to use images wider than 1100px.

Hi,

Please note, purchase code isn’t shipped with theme, those are rules from Envato which is responsible for product distribution, you need to download purchase code separately from Theme Forest if needed.

Also note that you have visual instruction on Ticksy as well on how to obtain your purchase code: http://screencast.com/t/emoAck0xE

Select

Well, is a nice screenshot but which is the link for the page? I dowunloaded few times the LIcence certificate and purchase code pdf but still nothing

If you’re referring to page where to download license, its on http://themeforest.net/downloads

However, link to our support is http://select.ticksy.com

Hopefully this is helpful a bit.