679 comments found.
i’m trying to emial a support i just brought it and it’s saying Sorry, that purchase code doesn’t seem to be valid
Hi support,
I am unable to upload a logo. Despite keeping the width to less than 166px, the logo cant display on the header.. please advise thank you.
Hi, open a ticket please
Hello,
You mention that the cart on Ajax, but i checked the demo there is no ajax on single product page or the cart page?
Please advice.
Many Thanks
It means Add to cart ajax on home page shortcodes
How to change the main menu background color? thank’s
Otkrojte ticket plz
In 1.4.4 the pagination was fixed for the category pages and product filter… ALMOST… the problem now is that it sorts the items backwards (decending / Z to A) when you click on next page or any page number… should be ascending / A to Z… this was an issue that was fixed before but now has come back…
Regards, Mark L. Lee
Thanks a lot, Mark
You are the best tester;)
Cool thanks I just put related video on ticksy…
thanks a lot
This issue is still not fixed in 1.4.5 update… :{
Mate, your task in a progress. It’s needed time to change a logic
PRE-Sale question. DO you have you the full classic demo to upload on purchase with all the functionality working?
Aslo . do you have a link to showcase sites using this theme?
Hi, sure. Contact me via contact form on my profile page and I will send you several links. About Demo- you will get the same demo, but without images, but if you need images – contact me after purchase
Is it possible to have the full width banner (home1 demo page) with the basket, wishlist and compare icons in the menu bar (similar to boxed banner option)?
Hi, sure it’s possible. You have to install child theme and edit php files. I notice that I don’t provide custom work and if you don’t know how to do that you need to order it here https://studio.envato.com/
Is it possible to add more than one payment gateway? e.g pay pal and another called tranzila for example. (can the client choose between two possible methods?)
Does the back office have a functionality that can allow a mail to be sent out automatically, two weeks after a client has purchased a product back to the client?
Hi, you can add several payment methods. If you need some with email – you have to search some additional plugin
Hi, I have a problem with pagination and ajax filter in products categories page. When I filter the products in some filter or move to page 2 or more in pagination. it’s forget what is my product category and filter what I was filtering but from all products in the store.
What can I do?
Hi, I don’t see Purchased label
Do you currently support WC Vendors Pro? If not, is it on your timeline of compatibilities?
The big difference is in how Vendor shop pages are rendered: they’re now their own page/post type, instead of using the archive.php, I think.
(I posted this on one of your other themes accidentally — sorry!)
Hi, I didn’t try version Pro, bur as I understand the main difference between free and Pro – advanced admin settings
I am having the same problem as @mrChristo and @DropletDigital and you have seen my video related to it… And yes if you set the pemalinks to plain it sort of works but:
1. Should be able to set permalinks to whatever you want and still work..
2. When you set the permalinks to plain it loads the first page of products when you click on page 2 or next page it loads page 1 again… have to hit it one more time to go to next page
3. Why would you remove the product filter on category pages? That is the main reason to have to product filter in the first place… it needs to work on any page there is products… You just need to have the reset button on the product filter reset to the proper category it is in instead of loading all products every time…
Regards, Mark L. Lee
Hi, mate. I wrote all issues. We will contact to WOOF developer and he will help us to remove problem on category page.
I am trying to open a support ticket but the site is not loading, it loads sometime and sometimes it doesnt! How can I contact you without opening a support ticket? The product layout is broke, The products listing are not being displayed properly! Whats the problem?
Finally opened the ticket, Your server is always going down.. Please it would be good if you solve my problem without my replies again as its eating lot of time to open the website – Ticket ID – 610346
Hi, support ticket system is moving to another hosting now
Page 1 works fine, page 2 displaying all products.
Hopefully @mad_velikorodnov can have a fix pretty fast as I’m having this issue for past one week. Was told that this update will fix it but it doesn’t seems to fix it.
Hi, I see the problem and we fixed alsread. I think tomorrow will be an update
Sorry but didnt you mention this update 1.43 will fix the problem?
It fixed, but if you click rset on filter it uploads all products. On current version we removed filter for categories pages
The product filtering on the right column works on previous and current version. However the product categories under menus is still having the problem. Page 1 shows the categories but page 2 shows all. I doubt it suppose to work this way.
If you notice, when I click on page 2 it actually went to page 1.
Ok I have found the solution thanks to the above that gave me the ideal.
For other that is having the same problem, please note to set your permalinks to “Plain” for it to work.
Also is there a solution when I click on page 2 and it doesnt refresh back to page 1? You can try on your link as it happens to have this problem as well.
Hi, contact me via contact form on my profile page
Hello, I have created a ticket and was told I would have help but no response for 2 days so far. I ask a question here and I’m told to create a ticket… please help
Hi, ticket system is upgrading and I don’t have access https://twitter.com/ticksyapp + today is weekend
Mate, you will get support on Monday
I have no problem with waiting for support… But then don’t tell me you’re going to answer in 12 hours over 3 days
Hi, contact me via contact form on my profile page please. I need access to help you via email. Ticky system is moving to another hosting and I can’t check you ticket
Hi there,
I am having trouble with the store pagination. If I go to the first page of the results everything is fine but when I click to go to page 2 it displays all the products.
it should only display page 2 of the product category
try for yourself to see what I mean http://casadel.com.au/product-category/cakes/thanks in advance
I tried removing the plugin but when I install it again, the same result (2 buttons)
Thanks again
Hi, open a ticket please
Hey, Can you post a link to your support area.
this site is down for maintenance: http://velikorodnov.ticksy.com/?envato_item_id=10875351Thanks
Soon http://velikorodnov.ticksy.com site will be available
Any idea when the update is coming?
It has been a couple of weeks now and I still dont have a fully functioning site.
Would be great to have the theme errors fixed.
Hi, today it will be. We are working hard to finish update shortly
Thanks, the update has cleared the issues 
thanks again
tou are welcome;)
I have a few questions as well:
I have a marketplace for vendors and products.
1) how do I make the whole website expand the width of the page instead of boxed in with white on the sides?
2) how do I make the top banner span the whole width of the website (like amazon)
3) how do I make the product boxes on the home page all the same size They fit to the size of the product image and all the boxes are uneven.
4) how can I make the search bar show without a user having to click the magnifying glass?
5) How long is the default listing period for a product? Infinite?
6) How can I search or filter by expiring listings?
7) How can I make the categories a drop down in the top menu instead of on the side bar (like Amazon)
P.S. I can’t give FTP access so if you can please answer without that being an option.
Hi, open a ticket please. Comments is not support area
3 days ago you answered someone who didn’t even purchase and their questions were literally twice as long….
Hi, I don’t understand. Have you created a ticket?
Pre-Sale Questions: Are there any plans to add a price slider to the product filter widget? Is it possible to add custom filter criteria to the product filter widget?
Hi, we have price filter http://velikorodnov.com/wordpress/flatastic/classic/?post_type=product If you need to add some custom criteria you have to search some plugin. Maybe http://codecanyon.net/item/woof-woocommerce-products-filter/11498469
Thanks for the response. One more thing… on the demo I can see that “Flatastic” is the name of the seller of all of the items, but when I try to look that that seller’s individual shop there is no link. It was a little frustrating to not see what the individual seller’s shop will look like in your theme. I’m not worried about it since I know it’ll be handled by Dokan, but other potential customers may want to see it.
Hi, you can’t see link, because admin created items. If customer become a vendor, this link will be active
Hi, upgrading to WordPress 4.4, the image gallery in product page with the carousel module does not work anymore.
How can we solve without waiting for a new update of the theme?
BR
Hi, today will be an update
Thanks to the availability and the response speed 
I purchased megamenu license and when I installed it into flatastic theme, it displayed blank screen. Removing megamenu plugin restore back the site. How do I use my megamenu latest purchased version on flatastic without breaking anything?
Hi, if you want to remove our mega menu and use stand alone -flatastic/inc/plugins/plugins.php
See
$mad_include_plugins = array( ‘yith-woocommerce-ajax-search’, ‘woocommerce-products-filter’, ‘mega_main_menu’, ‘post-ratings’ ); and remove ‘mega_main_menu’,
How to remove a blank gap between menu and banner slide?
Hi, open a ticket please
WC Vendors features and Flatastic theme and ShopMe theme
(sorry for all the questions below, i’ve been testing TONS of woocommerce themes, and i run into various issues that i know are important to me, hence the list of questions, i hope you understand, thanks)
my site will be a multivendor site, in catalog mode only (there will be no product sales, just vendor annual subscriptions)
i would like to offer annual vendor subscription plans
i am comparing Flatastic with ShopMe themes (both nice). i’m leaning toward Flatastic but it seems that ShopMe has more features
1. can i have a “vendors” slider on the homepage? (i know you can have a “brand” slider but i’d like to highlight all my “vendors” instead)
2. can i add a 728×90 rotating banner (adrotate plugin) in the upper right side of the header area? i’d like to offer my vendors a top-of-page 728×90 rotating banner in the header where it says “Call us toll free: (123) 456-7890”, and also move the header search box down into the horizontal menu (and remove the cart buttons in the header menu to make room for the search box)
http://velikorodnov.com/dev/devflatastic/home/home-page-2/3. can i add a few other banner locations in the sidebar and between one or two of the homepage sliders? i’d like to replace the two top sidebar images with rotating banners (of the same size as in the very nice demo here), where one says “Sneakers” and the other sidebar image says Bags> http://velikorodnov.com/dev/devflatastic/home/home-page-2/
4. can i add a few text items (article titles plus short text) above the homepage Layer Slider, as in this demo (a different theme):
http://demo2.wpdance.com/oswadmarket/see the three title/text areas above the main slider?
if not three as in the oswad theme, how many can i fit into that location?
5. does your theme have a “catalog” mode? or do i need to get a catalog mode plugin like this:
https://yithemes.com/themes/plugins/yith-woocommerce-catalog-mode/6. can i turn off “lazy load” ? (i think that’s what it’s called) – i prefer the content to not fade in as i slide, i rather have the content already in place (if that explains it well enough)
7. btw, some of the flatastic demo header links are triggering a login to facebook sometimes, try the
8. can the Accept Cookies thing be placed at the bottom of the visible screen, or must it be only at the top? Reason is that I’d also like to put a sitewide Announcement Bar at the top of the page. maybe sticky on the bottom of the screen?
9. can i turn off the “hover, see back side of product” feature? (as on the homepage demo products) my vendors will be okay if hovering is a link to their product detail page
10. can i put a Latest slider in the sidebar?
11. can i put a horizontal Latest slider in the main body of the home page? if yes, can i specify certain categories to be included in the Latest slider or must the Latest slider take from all categories and products?
12. can i put a sidebar of All Vendors (pulled from WC Vendors)?
13. can i have a page that lists all WC Vendors by (1) Alphabetically and (2) by Category? so that customers can view, for example, all vendors that offer Men’s Shoes (category name) or all vendors starting with the letter B ? this kind of categorization of vendors is helpful for visitors to quickly find all vendors in their preferred category(ies)
14. which has better overall editing features? flatastic theme or shopme theme? (both nice btw)
15. can i put my social links (for my site, not the vendors social links) in the very top menu, where the currency selector is? (all the way on the right at the very top), i’d like to call attention to my social links right away
16. can i add a 728×90 banner ad at the bottom of the main body on the homepage? (above the footer)
17. does flatastic include (1) Ultimate Woocommerce Brands plugin and (2) Woocommerce Prices by User Role plugin and (3) Custom Tabs and (4) Today’s Deals and (5) Promotional Popup (and any others too) ?
18. does Flatastic come with several pre-defined Layouts as does ShopMe ?
19. can i display a table of categories/subcats on a separate page? so that visitors can see all cats and subcategories, perhaps each with an image/icon too? or is the category list displayed only through the mega menu?
the bottom line for me is that i think i’d like to get Flatastic so long as it has all the features of the ShopMe theme too
does Flatastic have all the features of ShopMe?
thanks so much, and thanks for reading all the way through my questions, all are important to me, i want to have a great site
thanks again, much much appreciated
Hi, mate
1/ You can create slider with vendors. If you know – this is VC element where you can upload any image
2/ You can do that, but you have to edit header.php by tyourself, because we don’t provide customization service or you can order this work herehttps://studio.envato.com
3/ I guess you can do that if you have already rotated banners
4/ Sure you can. We use Visual Composer and it’s very flexible solution
5/ Yes, we provide plugin for catalogue mode
6/ Yes, you can switch off animations
7/ I don’t understand what you mean
8/ If you need to place at the bottom, you have to switch off and use included plugin Indeed Popup to create another popup and place it at the bottom of page
9/ If you upload one image you don’t see this effect
10/ I don’t understand also
11/ What’s the latest slider?
12/ If WC vendors has such widget – you can place it to sidebar
13/ See, we just use WC Vendors plugin. You can read all features here wcvendors.com Maybe Dokan plugin will be more suitable for you. I also notice we use Free version of WC Vendors plugin. I see now they released premium edition and I guess they extend functionality
14/ Templates very similar. Flatastic has corporate, one page and portfolio variants. ShopMe is mor ecommerce theme
15/ You have to search some plugin for this
16/ Sure
17/ Yes, all plugins are included. All updates are inside of theme
18/ Flatastic has 5 demos. You can install any demo. I notice that images are not included, but if you need you can contact me after purchase and I will help you to replace them
19/ We have Sitemap page http://velikorodnov.com/wordpress/shopme/sitemap/
Shopme has more variants of product boxes
thank you for all your very thoughtful and thorough replies, i really really appreciate it 
you are welcome;)
Please kindly look into ticket #603684 urgent
Hi, today is weekend and I will be at office in the morning. I replied.
Can I understand why was the ticket close?
After each my reply ticket is closed. If you write me again it will be opened
Kindly take a look at my replies, as it is pretty urgent thanks you!
Today will be an update