3570 comments found.
I think there is a problem with the My Account > View Order page. e.g. www.mysite.com/my-account/view-order/xxxx/
When a customer views their order I see the following: “Order was placed on and is currently .”
If I reset back to Twentyfifteen theme I see. “Order #2481 was placed on 15th November 2015 and is currently Completed.”
Hi GlassFrog,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
Hi. This is for the customer on the order confirmation screen.
E.g. After making a purchase it should show the message “Order #2481 was placed on 15th November 2015 and is currently Completed”.
With Aurum enabled I do not get the order #, date or status. I tried going back to Twentyfifteen and it worked.
Can I PM you the URL as it is not Live yet?
Hi GlassFrog,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding 
Kind Regards,
—Ylli
Hello, could you please have Arlind or Art look into my message above?
Thanks.
Hi GlassFrog
Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.
I need more information in order to address this issue, can you please send me a screenshot of the actual page so I can know what file to edit.
Arlind
Hi Arlind.Here is a screenshot for you. https://www.dropbox.com/s/crs3bg7k1bf7vms/Missing%20order%20information.jpg?dl=0
Hi GlassFrog
I’ve tested this in our site and this is the message I get:
http://drops.laborator.co/13kNUIt seems to work fine in our side, however to be able to fix the issue I need your FTP credentials.
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Best regards
Arlind
Hi, What about update premium plugins without loosing changes? I dont need update theme but i need update plugin. Its impossible?
Hi Pidkapaila,
You must update theme in order to get the latest plugin for the update.
Kind Regards,
—Ylli
I was receiving an error on my store’s website so I deleted it to see if I started over if it would come back to the previous status. But now when I go to reinstall the theme to my website it wont work.
Hi there,
What error are you getting? Can you paste it here so we know a bit what’s the issue even though normally you need to login into FTP and delete the aurum folder located in wp-content/themes/
Kind Regards,
Art
HI There I am having difficulty with a few items on the site.
First item is the slider. I cannot get the slider to align with the top menu bar.
siejtheday.com/development
Second item is the product grid. the products on the second row are butting up against one another.
http://siejtheday.com/development/floor-tiles/Any advice is welcome. Thanks
Hi there,
Add this to the Custom CSS to stick the slider and the fix for the shop items:
.home .page-container {
margin-top: 0px !important;
}
.page-container .products .shop-item {
margin-bottom: 30px !important;
}
Kind Regards,
Art
Hi Thank you for responding however after adding this to the custom CSS it did not change the issues I was having. Feel free to view the website again as the CSS has been added.
- it worked thank you I accidentally included the
code from the email. thank you so much.
Hi there,
Glad to hear that
Kind Regards,
Art
Just upgraded to the latest version of the theme and now I see this error on pages:
Warning: array_map(): Argument #2 should be an array in /home/xxxxx/public_html/wp-includes/category-template.php on line 1158
Help!
It appears perhaps a bug between the theme and WP v4.4 – I’ve been searching and found https://wordpress.org/support/topic/warning-after-the-upgrade-to-wp-44/page/2 – I tried the solution there, but it didn’t fix the problem. I see this error code above when I’m using the Products module in Visual Composer (running the latest version too from this theme)
It’s a Laborator module that is throwing up the error. Here is the code:
[laborator_products columns=”6? products_query=”size:12|order_by:ID|order:DESC|post_type:product|tax_query:136,93,177? css=”.vc_custom_1450287820039{margin-bottom: 0px !important;border-bottom-width: 0px !important;}”]
And to confirm the error this brings up is:
Warning: array_map(): Argument #2 should be an array in /home/xxxxx/public_html/wp-includes/category-template.php on line 1158
This only happened after upgraded to WP 4.4
Hmm I found the downloaded version is Aurum 2.6 – but if you use the toolkit you get 2.7 – perhaps you need to update the .zip? My error has gone now
Hi there,
The latest version was 2.7, you could get it through the Envato Toolkit.
Kind Regards,
Art
I am having the issue that on the shop page the pagination (page 2 and page 3) are not displaying in the url in the browser. When I go to page 2 it still says /shop and same with page 3. This means when I refresh the page it goes back to the first page on the shop, and when I go to a product and click the back button, it goes back to the first page on the shop.
You already responded to this issue that it is a Woocommerce issue, but I have searched extensively and found that nobody is having this issue with their shop page pagination urls.
When I hover over the “next” or “2” pagination at the bottom of the shop page the url that displays in the footer of the browser as the url is: https://blueskylingerie.com/shop/?paged=2 for page 2 https://blueskylingerie.com/shop/?paged=3 for page 3Any ideas why this is happening or how I could fix this?
It may be an issue with Woocommerce, but why has nobody else mentioned anything about it? Most Woocommerce stores I have visited have correct pagination urls, which makes me think it might be theme related.
Could you check to make sure it is in fact Woocommerce? If it is I will continue to look or possibly write it up on a forum.
Cheers,
Zach
Hi Zach
Just replied to your email. Hopefully it was fixed.
Arlind
The product images now hover correctly on all shop pages, thanks!
Glad to hear that
Kind Regards,
—Ylli
“Easy to use. Full of functionalities and well coded. Had no issues with plugins and design after 1 year of intense use”
Aurum received a 5 star rating from leanderfuchs for Customizability.
Are you using Aurum too? Don’t forget to rate it!.
Hi I am trying to make the font size of the main menu smaller. Can you tell me how I can do this please? Thanks
Hi agirn1,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
I’m using this temporary domain – http://s603570741.websitehome.co.uk
Hi there,
Add this to the Custom CSS to make the font smaller:
header.site-header div.nav>ul>li>a, header.site-header ul.nav>li>a {
font-size: 14px !important;
}
Kind Regards,
Art
Thanks. Also, how can I include a background picture on the front page?
Hi there,
To include a background in any of the pages you will need to create a slider with the Layer Slider and set it to full-width then include it in your homepage.
Kind Regards,
Art
Thanks! Also, when updating the theme I want to do a backup before. What is the best way to do a backup? Also, I noticed when I click to view all pages on wordpress it comes up with an error. Also, I can only login to a customer account and not register a new one. (I have not done the theme update yet. If I do will it resolve these issues?)
Fatal error: Uncaught Error: Call to undefined function get_field() in /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-content/themes/aurum/inc/laborator_functions.php:682 Stack trace: #0 /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-includes/plugin.php(579): lab_check_fullwidth_page(Object(WP)) #1 /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-includes/class-wp.php(633): do_action_ref_array(‘wp’, Array) #2 /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-includes/functions.php(886): WP->main(Array) #3 /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-admin/includes/post.php(1060): wp(Array) #4 /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-admin/includes/class-wp-posts-list-table.php(130): wp_edit_posts_query() #5 /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-admin/edit.php(167): WP_Posts_List_Table->prepare_items() #6 {main} thrown in /homepages/23/d603570733/htdocs/clickandbuilds/WordPress/tli123/wp-content/themes/aurum/inc/laborator_functions.php on line 682
Hi agirn1,
This is happening because you haven’t installed ACF | Advanced Custom Fields Plugin,
You can update plugins by going to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Thanks that managed to fix the error. I still can’t create a new account for customers to register. Here is the site http://s603570741.websitehome.co.uk/ The top header only reads CUSTOMER LOGIN and does not allow for a customer to register
Hi agirn1,
This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.
When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.
Hope for your understanding
Kind Regards,
—Ylli
Hello.
I have an website: http://polidesignstudio.com/saboressaberesbb/meanwhile, the second product row have the CARATS XXXX MM MM items in the descriptions and i want to remove them.
I tried all the solutions but without success.
How do i remove them?
Thank You
Hugo
Hi Hugo,
There doesn’t seem to be any product added in your site, can you please re-check it?
Kind Regards,
Art
Hi there, i left you a comment but i need it real quick so if if you could please answer:
please let me know how can i play with the bottom attributes just like the screen shot here, we need to add fileds and information just like the sample screen shot https://drive.google.com/file/d/0Bxu9IjgZvMGIazV2ZWpHQWJWWEk/view?usp=sharing https://drive.google.com/file/d/0Bxu9IjgZvMGIV2pwM3EzSVZGRE0/view?usp=sharingHi there,
First, please keep your questions and don’t write many times for the same issue.
You can do that by installing the WooCommerce Custom Tabs plugin, it will help you add and manage the tabs.
Kind Regards,
Art
Hi, I have another question (can’t find it in the documentation or other comments). Can I change the language from the pages in Dutch? And how can I change it?
For example:- Cart totals: €0.0 change in: Totaal €0,00. (in the header)
- When my cart is empty is see: Cart empty, browse our product & fill the cart! (http://musthaveparty.nl/winkelmandje/)
- My account adresses: (http://musthaveparty.nl/mijn-account/#my-addresses)
Thanks
Hi MusthaveParty,
To translate/rename theme strings, you can do this via Loco Translate plugin. If you don’t have this plugin, please install and activate it in your WordPress site.
1. Then go to Loco Translate > Manage Translations
2. Click “New Language” for the current active theme (if you didn’t created it yet, otherwise ignore this step). On the new language page, choose these options – click here http://d.pr/i/1ewoc
3. After that you will be redirected to the editing screen for theme translations. Before you continue make sure this is true – click here http://d.pr/i/18h0w
4. Follow these instructions to learn how to translate strings – http://d.pr/i/1jsek
5. The changes will be applied immediately – http://d.pr/i/1ju6w
Note: Translation files will be saved to wp-content/themes/{theme-name}/languages folder. Here you have the explanation – http://d.pr/i/1lBCJ
After you make your changes, always save a backup when there is new theme update. After you update the theme (languages folder will be replaced), just move the backup files you previously saved to the same languages directory and your changes will still be applied.
P.S: Please note that you can use search on our comments section, because there is a chance that someone had the same question as yours and you can find the answer there.
Kind Regards,
—Ylli
Hi Ylli,
I use Loco Translate and 99% is translated. Can’t get the 100% however I’ve translated every string. This is not visible on the website, because I still see some things in English in stead of Dutch. Do you know the reason and is there a solution for this problem?
Thanks again
Have the 100%, but not everything is translated on the website.
Hi MusthaveParty,
Can you please send us links and screenshots of all the words that can’t be translated, and we will try to help you there.
You can upload screenshots on this site if you don’t know any other service.
Kind Regards,
—Ylli
Hi Ylli,
Here are the screenshots. http://i.cubeupload.com/hS1lKk.jpg http://i.cubeupload.com/x8DENx.jpg http://i.cubeupload.com/lXl1rp.jpg http://i.cubeupload.com/qXREqh.jpgThanks
Hello,
I have renamed all ‘woocommerce’ text strings, so here download “WooCommerce template files” for aurum here:
http://drops.laborator.co/113aP+ Replace woocommerce folder in aurum/ folder (remember to save backup of current one if you have made changes on files).Then replace aurum.pot in lanugages folder with this one:
http://drops.laborator.co/1jXR6+ This should work for you, all strings are contained within “aurum” theme.Kind Regards,
Art
Hi Art,
It worked thanks! But now I’ve an other problem. There was an update for Woocommerce and now I need to translate everything again. Is there a way to get my translated version back?
There is also a new version of WPBakery Visual Composer. But if I want to download the newest version, then I must pay for it. Is that correct?
Kinds regards and again thanks for your help!
Hi there,
I am really sorry about the translation, there is no way to get them back only if you have saved a backup, the translations are stored in the WooCommerce folder.
To get the latest plugin updates you don’t need to pay for them, just wait until we release the new update and there will be included all the plugins in their latest version, we would like to enable automatic plugin updates but it’s not allowed by the plugin authors.
Kind Regards,
Art
I think I have a backup. But that is from the whole website. Not only plugin…
If you have the whole site plugin then the translations should be included too, there is no other way to get them back 
Kind Regards,
Art
Hi Art,
If I have the backup from the whole site. So how can I only put only the plugin back?
Hi there,
You will have to replace the existing languages folder inside the wp-content/themes/kalium with the one on your backup, replace all the files inside it so it will get back the translation.
Kind Regards,
Art
Hello,
My site: www.glowandchic.co.il
Errors on the site have suddenly accord regarding the products.
could it be related to the fact that i have not updated the Aurum theme and it’s currently no compatible with woo commerce?
Thanks, Rami
never mind worked it out
Glad to hear that
Kind Regards,
—Ylli
Hello,
I just updated my woo commerce and now my website (marsmarsmars.com) is showing an issue. It says in the backend of wordpress that the theme needs to be updated but I do not see any updated available. It is the Aurum theme and it seems as if the Single Product Price woo commerce file is what is out of date. Can you please let me know how to fix this?
Thanks, Mike
Hi Mike,
You are using an old version of our theme (2.5) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi, how can I remove the prices? I don’t want to do catalog mode because I still want the checkout button/amazon button.
Please ignore this! I figured it out, and can’t delete this.
Hi 4geeking,
Glad to hear that
Kind Regards,
—Ylli
I’m having some issues with the theme. First off, it appeared some woocommerce templates were outdated, giving me some nasty code errors under products. If you go to http://03b0238.netsolhost.com/LampionNew/ and scroll down, you can see that there is an error below the products (books). I tried to update some of the woocommerce templates but it caused other problems.
Second, if you look at the bottom of the page, where the blogs should be, the tool/shortcode isn’t displaying the blogs. I can’t figure out what I’m doing wrong. I’m not customizing anything at this point.
use the temp login: Laborator and password X!4t53=gw7
If there is an update to this theme, I can’t find how to download it. My Download page only displays the original download.
Thank you.
Hi jfkparenteau,
You are using an old version of our theme (2.4) and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
That worked great. Thank you. I have another question: I’m trying to modify the font and the weight of the font in the menu bar, but can’t seem to find the CSS to do this. Can you give me some advice on this? I’ve tried numerous settings in the Custom CSS area, but nothing has worked to make it Italic and Bold. I’d also like to change the font as well.
Hi jfkparenteau,
Can you please add the code below to Custom CSS
header.site-header .full-menu div.nav>ul>li>a, header.site-header .full-menu ul.nav>li>a {
font-weight: bold;
font-style: italic;
}
If you want to change the font, you can do it from your WP Dashboard > Laborator > Theme Options > Typography.
Happy Holidays
—Ylli
I figured out the font. Thank you for the help! You and your theme are awesome! Happy Holidays to you as well.
Hi jfkparenteau,
Glad to hear those kind words from you
I must say that i like how you have modified Aurum, i didn’t knew that your site is made with Aurum on when i saw it first. Very unique!
P.S: It would help us a lot if you could rate Aurum on themeforest from your Downloads tab, (if you don’t know how, just open this link)
Thank you!
Kind Regards,
—Ylli
Really love this theme, thinking of purchasing. But I don’t see any option to support external ads?
Hi hdaackda,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
—Ylli
There’s a problem with the item layout on mobile/tablet… The URL is www.maridonato.com.br. You can see the logo doesn’t fit, and so the menu is “hidden”. What can I do?
Hi andre_placido,
Can you please add the code below to Custom CSS
@media screen and (max-width: 991px) {
.logo-dimensions {
min-width: 200px !important;
width: 200px !important;
}
}
Kind Regards,
—Ylli
Sorry, I didn’t answer before… unfortunetly, it’s not working. The logo is still oversized on mobile Could you check, please?
Hi andre_placido,
I tested this again and i can confirm that the code works
Can you please check if you have missed any brackets on this CSS or on your previous CSS codes?
If you can’t deal with it, and can’t find a solution, please go to this website and paste your Custom CSS, i will check if you have any problems on your CSS.
Kind Regards,
—Ylli
I’ve checked the CSS and it seems to be correct… However, here’s the full Custom CSS code I’ve inserted: http://pastebin.com/eURbgySu
Hi andre_placido,
Yep, your code is correct, is weird though, because when i use this code on your site, it works as it should.
You can see that on this video
What mobile device ate you using please, and in what browser are you testing this?
Kind Regards,
—Ylli
That’s weird… I’ve just checked again on my phone and it’s looking correct now… I think the cache wasn’t cleared or something… Anyway, thank you very much!
Hi andre_placido,
Yep, i think that is was a cache problem too, it can happen if you have installed any caching plugin, or your server is configured to cache your site itself.
Anyway i’m glad to hear that this issue is solved
P.S: It would help us a lot if you could rate our Aurum on themeforest from your Downloads tab, (if you don’t know how, just open this link)
Kind Regards,
—Ylli
Good morning, I have a message in Wordpress saying that my theme (Aurum – Child Theme) contains copies not updated of the WooCommerce templates and says to contact the author of the them in order to update them. In the system status appears: aurum/woocommerce/single-product/price.php version 1.6.4 the file is not updated. The basic version is 2.4.9 (Sorry, all the above is translated from Italian) Please help Thank you
Hi Alessio_Innocenti,
You are using an old version of our theme, and the latest version for the moment is (2.7), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Do you advertise a theme with a plugin that is not included ?!
Hi halfpin,
We don’t do that. If you are talking about MegaMenu (Uber Menu) we have wrote on our item page that this plugin is not included, we have done one of the demos with MegaMenu, just to tell the users that we support this famous plugin.
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
If you use UberMenu don’t forget to disable skin,
https://s3.amazonaws.com/f.cl.ly/items/0z1M1l2T3s2G150l4222/Image%202015-01-15%20at%2008%3A38%3A24.pngand it will fit the Aurum-s style
Arlind
Also, the menu doesn’t seem to be responsive . When adding several menu items you have to horizontal scroll to see the cart on the right side of the header, on a 10” screen for example. Any thoughts on that ?
Hi there,
The menu is responsive but it may be broken depending on any specific case like using long texts for the menu and many links in the main menu.
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
