230 comments found.
Hi,
We have your latest theme version installed and all our plugins and wordpress are the latest updates, but now VC is not working in the backend dashboard!?
Does not show any content for editing? Can you please supply the latest version.
Thanks…
Hello there,
Hope you are fine! I think that you are missing something here as in Reload is included the latest VC version and, mainly, there are no issues. Please check this article on how to update theme and required plugins. The changelog file of Reload is here.
Last but not least, please use our Support Forum if you need further help as we provide support only there.
Best Regards.
Hi, is the latest version (april) ready for Woocommerce 2.6? if not, do you have a date for the release? Thanks
Hey there,
Thanks for your message! There will be a new theme release in the next week so it is better to wait for this.
Best Regards.
Great thanks!
You are welcome 
Ho all, I bought that ..nice work. but that is not 100% Responsive.
Hey there,
Thanks for purchasing our theme
Of course it is 100% Responsive as anyone can see on our demo. Please use our Support Forum to help you further as we provide support only there. By the way, our team has just answered you there. Thanks!
Best Regards.
Will you be updating the visual composer plugin recently released as part of the theme?
Hello InvestinYork,
Sure will do so! However, have in mind that we always test this plugin before. Please read this article. Hope this makes sense
Best Regards.
Great and appreciate that it’s tested first!
You are welcome. Cheers
Hi, I just bought the theme and i’m getting the next error while trying to intall it Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hello jjenkins816,
Firstly, thanks for purchasing Reload
I think that you are trying to install the download package instead of the reload.zip file. Check this article to see what I mean.
Please use our Support Forum for any kind of support you may need as we provide support only there. Thanks!
Best Regards.
hello there, thank you for the great theme
Was wondering where is the option to add category filters in the posts page like your demo?
Thank you
Hey! We are glad you like our theme
Could you please point us the related page from our demo in a new ticket on our Support Forum as we provide support only there? Thanks in advance!
Best Regards.
Thank you for your reply. Ticket opened.
Thanks! Cheers
hello, the content after the slider is disappeared, i dont know what happened,also how do i reduce the size of the slider Text?
Hello thakarpratik,
I am almost sure that you have updated the WP without updating the theme first. So, please update the theme and its required plugins and you will have no issues.
For anything else, please use our Support Forum as we provide support only there.
Best Regards.
thanks, thats exactly what it was, i tried to use the support forum but it says my support has expired and you cant help, is that so? i just need help with one or two small fixes, nothing major,i cant afford to pay fees to extend the support
Hi again
Firstly, we are glad you sorted the main issue with the theme update. Have in mind that you must always stay updated. About your other issues, it has nothing to do with your support expiration but with the fact that we do not provide support in the TF comment area. It is also worth noting that we did not decide it so please be reasonable. Last but not least, there is no chance to start providing support here because of these fees. This area is only for presale questions for us. Hope this is clear enough
For now, please send us an email at support@greatives.eu and be sure that we will check your issues.
Best Regards.
Dear Customers,
We let you know that all of our Themes are fully compatible with WP version 4.5 and each one of them carries the latest versions of the bundled plugins.
We strive to provide the highest quality and security standards for you
Best Regards
Hello, I would like to ask where I can have users enrol to the site and be able to access personalised pages ? Example: A user purchases a service and a page is created for him to upload the results of that service (e.g. a document or a report). Would that be possible ?
Also how to I opt for the commerce variant ?
Hey there,
Thanks for your message and for your interest
About the content visibility you can have what WordPress provides by default. Please check this article. Without being so sure of your needs in the comment area, you can enable/disable them or maybe use an erternal plugin.
Hope this makes sense!
Best Regards.
Hi, before buy this theme can create 2 sidebar in one page ?
Hello cetrobo56,
First of all, thanks for your interest in Reload.
You can add as many sidebars as you wish within a page via the Widgetised Sidebar element of Visual Composer.
Best Regards,
Chris
Great theme! Nice, clean and fast with lots of handy extras, just one query, the google maps plugin shows the map on my page, but where the pin should be, there is a ‘reload’ message. I’ve refreshed the page but it makes no difference. A small issue, but everything else runs and looks fine. Thanks.
Hey there,
Thanks for your kind words
This is the predefined marker which you can replace from the map element or/and the feature map options. Besides that, you can replace it under images/markers. Please open a ticket on our Support Forum if you need further help as we provide support only there. Our team will be glad to help you
Best Regards.
All good, thanks.
Cheers
Hi i have an issue with the “read more”-button in the post grid. The first 3 posts links correct. the next will link to the frontpage… her’s the site: http://imkb.dk/ its the last 3 post at the bottom of the page on the frontpage (Læs mere) i tryed with 9 and the last 6 links to the root domain…
Hey there, thanks for using Reload. It seems that you have modified the theme, right?
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments.We’d be glad to help you.
Regards.
I cannot say enough about this Theme and more important the support. Thanasis, you ROCK and thank you very much to this wonderful and amazing Company. Should you ever have any questions, please email me directly for my amazing experience with this Theme and Company @ shahin@lussoinc.com
Thank you so much
Hey guys, we just bought your awesome theme yesterday and tried to import the demo data from the XML file that came with it. The textual content was importing fine but all of the pictures are missing.
After a bit of research we found several posts saying that the Wordpress importer seems to be a bit buggy and now we would like to know what else we could try to import ALL of the demo content (including the pictures
Regards..
Hey there,
Thanks for using Reload!
As you can read in the item description, the images included in our preview are for demonstration purposes only. We are legally bound due to copyright issues not to provide our images since we have bought them. You will find dummy images instead. So, I think that your import worked just fine
Best Regards.
P.S. We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments.We’d be glad to help you.
Thank for the fast response.. I will use the support forum if I have any more questions 
Sorry for that…
One more thing about the images.. I can understand that you only use them for demo purpose and I don’t intend to use them in any other way.. but the importer does NOT import ANY images at all. They all fail with an error.. so I think that is not the way it should work right?
Could you please open a ticket in order to check your installation? Our team would be happy to help you.
Regards.
Button & Icon URL linking isn’t working.
I’m just about the finish a website and the simplest thing isn’t working. When adding a button or an Icon you usually can link them to a URL however the linking isn’t working on the reload theme and the URL Link remains undefined regards of how the URL is added.
Please Help.
Hi there,
Button & Icon URL linking is working just fine!
It is obvious that you are just outdated. Update the theme and its required plugins in order to move forward.
Regards.
P.S. Have in mind that we provide support only on our Support Forum.
Clearly they aren’t or I wouldn’t be sending a message would I.
Thanks for that response. Regards, SwainiacDesign
Do you really believe that URL linking is not working in a theme with almost 1K sales? There is NO possibility for this. Please proceed to update theme and plugins (extension and VC) to make it work perfectly.
Regards.
Yes because it isn’t, why else would I ask for assistance.
It’s not about how many versions you have sold, its not working on my version and I wasn’t expecting to be meet by such a rude reception when simply asking for assistance. Once I have updated if it still doesn’t improve i’ll be requesting a refund.
Regards.
Firstly, as you see from our first response, we provide support in our support forum but you have never opened a ticket. Secondly, you are still writing in the comment area without being able to check if you have purchased our theme. Last but not least, the URL linking is working just perfectly if the theme and its plugins are updated (we have to check if you are using any 3rd party plugins).
Believe us, we just try to help but we are not able to guess what causes it without checking your installation. How is possible to provide us your wp-admin info in this public area? This is why we asked you to open a ticket in our support forum.
Hope that makes sense.
Regards.
Right so your only polite to people who have the purchased icon next to their name? that makes sense. I work in a team so no we didn’t buy a theme for each person in the team so we can be treated amicably in the comments section, where everyone asking questions.
Didn’t even get the chance to move to your support before being greeted with rudeness “Button & Icon URL linking is working just fine!” like I’m lying or I love having theme issue conversions.
Seriously don’t worry about it.
We apologize for any inconvenience caused but as you said we cannot provide support if we do not know if someone is a buyer. However, we did not answer without checking your issue first. We never said that you are lying, but that the “Button & Icon URL linking is working just fine!” which it is true as it was tested several times before our response. We do not even know which WP version and theme you are using. Be sure that we strive to have satisfied customers and when we say that something works (with latest versions and without any 3rd party plugin), it works.
Looking forward to having you on our support forum. Our team will be happy to help you
Best Regards.
Hello. How do import the demo data? Can’t find the demo xml file. Thanks!
Hi there,
Thanks for purchasing Reload!
You will get an answer on our support forum, we have just checked your ticket
Best Regards.
Thanks!
Thank you
Hi, this theme is really good! I am wondering how I can make the header stick to the top of the page when scrolling down? I don’t see an option anywhere in the options section. Please help. Thanks!
Thank you mr_man000 for your kind words!
As you can see in our Demo, Reload Theme has a sticky header. In case you need detailed instructions on how to enable it please use our Support Forum instead of the public comments. We’d be glad to help you.
Best Regards
I would, but I don’t have access to the purchase code as I’m working on a friend’s site and they had someone else build it for them. Any way to work around this, maybe email?
Hey there,
Could you please send as an e-mail at support@greatives.eu to see what we can do?
Best Regards
It was “lifetime support” when I bought the theme. Now it says 6 months remained..what the heck is that? I do not mean the life time updates….It’s all about the support..why?
Hi aryanon,
Hope you are fine
Yes, it’s true that there is no “lifetime support” for any product. These are the new Envato’s rules and it is not something that has to do with our themes. You can read more details here http://themeforest.net/page/item_support_policy .
Best Regards.
Yes I am fine thanks.
Sorry for the sudden heat. Well I have to admit that you guys deserve stream of income for support “to support yourselves” to keep providing good service.
It just didn’t seem right since it did not exist in previous rules and regulations of Envato. And it stills is a bit funny to me.
OK. Thanks.
Thank you so much for your comment! Cheers
You are getting terrible reviews online…. unfortunately I am finding out AFTER THE FACT of purchasing this theme.
I got this message:
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.
Looks like a $50 lesson to be learned.
Sad.
Hello ArtfulMindBiz!
First, thank you for buying Reload.
Second, it seems rather unfortunate to read these comments, especially when unsubstantiated. Having said that, we deem more important to shed some light to your obvious misunderstanding and help you with the problem: most common error by users is to upload the whole file instead of the theme itself. This relevant article by Envato is illuminating: https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.158970554.1035083476.1430329705 .
We would greatly appreciate it if you use our Support Forum for any kind of support you need instead of the public comments in order to have a more detailed guidance and avoid any misunderstanding. We’d be happy to help you there.
Cheers,
Pheidias
Check this out as well: https://help.market.envato.com/hc/en-us/articles/203689044-Missing-style-css-stylesheet
A great theme and I cannot say enough about support, extremely responsive and wonderful. Love the theme and group and this is my first time building a website with WordPress. GREAT JOB.
Thanks so much for your comment
