378 comments found.
Hello, could you please tell me how long is the response time of your support in business days. Thank you
Hi,
Usual response time is within 24 hours.
Elated
Hi there. Beautiful theme! I have a few questions: 1. is the nice font from the demo included? 2. Is the theme compatible with Visual Composer?
Thanks for you soon answer.
Hi,
1) Yes, font is included within theme.
2) Yes, Visual Composer is actually bundled and shipped with our theme.
Elated
Heyy, i really love this theme and looking forward to buy it, but I would like to know is this theme comparable with slider revolution? I would like to use it together with this theme. Please Kindly let me know ASAP. Thank You!!
Hi,
We haven’t tested this plugin with our theme so we can’t be sure will it work as expected when those two are combined.
Elated
Hi, Thanks for the reply. Is it possible for you to add it for me? i am willing to pay extra cost 
please let me know
As a feedback from our dev team we can say that Rev Slider plugin will work.
Hi! I wanted to say that I love the way this theme looks and will be buying as soon as I have a project to match it with!.
However, whilst inspecting the demos I noticed the menus don’t actually appear on my computer. It seems odd as the menu backgrounds are visible and if I scroll the background will automatically show up when needed, but the actual logo and menu items are nowhere to be seen. I’m using Google Chrome btw.
Just a bit of feedback as I think its useful info for you. Good luck with sales!
Hi,
Thanks for the feedback, we have just checked and on our side menu items are showing as they should initially and after scrolling the page.
Is this happening with any other browser you might have installed on your computer?
Elated
Purchased this theme and it’s excellent! The demo content has made it super easy to get started! I would like to know how I can have a slightly bigger logo (it seeme to be fixed at 40px high no matter what dimension I upload), and make the main header font slightly bigger. Is this possible?
Just saw you have a support page. Will go there now!
Hi,
True, we provide support on ticksy, just submit a ticket at http://elated.ticksy.com and our agents will assist you.
Elated
Hi Elated,
Beautiful themes! I’m very interested in purchasing it, however, when I tried to preview a few of the demos, such as Nature, Classic and Parallax, there was a significant drag to the page both using IE11 and Chrome. It scrolled with significant “jumpiness” and lag and I wondered if that is an ongoing issue or it’s just the demos that are showing those issues? Really do love the theme!!
Hi,
Thanks for following up on this, we will pass this to our dev team for further analysis.
Elated
Appreciate you responding – have you determined anything? It’s still jumpy and I want to know if it’s just the demo that’s acting this way or will the live version be the same?
Unfortunately, not yet. :/ Thanks for the understanding.
Dear, Can you tell me if we can translate the theme with WPML or something?
Hi,
All strings within our theme are translate ready and you can use any plugin that is enhancing WP to become multilingual platform.
Elated
Awesome item, GL
Hi,
Thanks, glad you like it.
Elated
Is the landing included?
Hi,
Yes, landing page is included. It’s created using custom shortcodes that are integral part of our theme.
Elated
Thank you. Obviously, the landing page will display the nav menu?
I cannot find how to exclude header and footer from the page. May you tell me the exact path of that option in the back-end?
I bought your theme and installed the demo content here: http://thenetworksolution.it/wordpress/
there is not direct option for disabling header per page, but that can be easily done with some custom css. If you need help with that, please submit a ticket to elated.ticksy.com and our support agents will help with the css code.
Elated
Hi. Footer is already disabled (screenshot: http://postimg.org/image/e0kxiwevt/).
Regarding the header, how your demo at http://chandelier.elated-themes.com/landing/ is made? I just need to achieve exactly the same result. I need to open a support ticket for that?
Any news about disabling footer?
We just checked on our local instance and this option is working. Please submit a ticket to our support team at http://elated.ticksy.com and include link to your site followed up with temporary WP admin credentials and our agents will check it out.
Hi. As you replied me before buying, the landing page should support menu. Your reply: “As it comes to layout, you can set it to include or exclude hader/footer from page.” I discovered that enabling menu breaks the waterfall on mobile. As per ticket #653364 you’re now telling me to disable menu to make it working.
Please provide a landing page with menu and working waterfall as per pre-sale promises.
Hi,
our support has just replied to your ticket.
Elated
Hi there- I just purchased your theme, and am working on the Coming Soon page. The countdown ticker isn’t working now that I changed the date to when I wanted my site to launch. When I upload a background image, it makes the page not work for me, is there a certain size it should be? Also is there a way to disable the header/menu when you are using the countdown page?
Hi,
Please submit a ticket to our support team at http://elated.ticksy.com and include link to your site followed with temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.
Elated
Elated, thank you so much for the quick response. I apologize for writing this message in the comments! Didn’t realize how to work the support page yet. Thank you so much!
You’re welcome.
scrolling down on the waterfall at the beginning doesnt work on a mac and mouse, I actually have to use the side bar to scroll, if this worked i would buy the theme
Hi,
We just tested it on Mac and we couldn’t reproduce the issue. Could you please share more details of the issue or maybe screencast, so we can try to reproduce it and fix it?
Elated
Amazing work once more! Where can I see the image waterfall shortcode in action? Didn’t find it in the demo.
Hi,
Thank you very much. You can see Image Waterfall shortcode used on this page: http://chandelier.elated-themes.com/landing/
Elated
Very nice theme, GL
Thank you.
Amazing work, GLWS
Thank you.
Super Awesome
Thank you.
Awesome item. GLWS
Thank you.
Wonderful design and Vintage is the perfect one and simply the best demo. Well done.
Thank you very much.
Great work, GLWS
Thank you.
