549 comments found.
Hi… I am having problem with installing fashion 2…
When I try to import it , prestashop gives me this error : “Bad configuration file”
Would you please help me to solve this issue ?
Thank you very much
Hi,
You can see document and video for install theme. We think you install incorrect folder theme. If you need help you can contact us
Thank you for your reply,
Well I followed related instructions for installing Fashion #2 which was included in the downloaded ZIP file.
Would you please tell me that how can I contact you ?
You can contact http://www.plazathemes.com/tickets/
hi! interested in your theme : do you deliver images to change on the menu with the theme ? how can i easily customize this menu (images, text, submenus, categories, subcategories) ? thanks
Hi, You can customize menu if you want. If you need help you can contact us. We will help you
Dear, where can I Find the pos_optima_quickstart package? I’ve extracted the ZIP file but didn’t find the quickstart package anywhere
Sorry you can ignore the request. Found it in the readme file
ok
Hi,
We from the 30th December (2 weeks) to install design. We are dedicated to this and normally do not spend more than 1 hour.
We have detected more than 9 coding errors that do not let you run the theme. Nobody answers from your ticketing system.
Please give us reply sooner or ask the money back.
Cheers,
Hello,
You can check your email get ticket id and follow your ticket or you can contact posthemes(at)gmail.com
Hi , How to disable responsivity feature in the theme?
Hi,
You can open file catalog\view\theme\your_theme\template\common\header.tpl
find and remove code
<meta name="viewport" content="width=device-width, minimum-scale=1, maximum-scale=1" />
Hi, Any of your templates has CSS2, CSS3 does not work in my environment!
Hi, You can use CSS3 in this theme.
I know, but when I map it to SharePoint webpart it blocks it CSS3, however CSS2 works fine, I am asking about early versions on optima theme, was it made with CSS2? can I have a link to download? no problem to purchase.
sorry, we haven’t css2 version
Hello,
Modules categories and navigation do not appear faceted on the right sidebar.
These are activated, I rebooted and reinstalled and still missing.
What I can do?
A greeting. www.stereomuch.it
Hi,
Send a ticket here: http://posthemes.com/tickets .
Our support team will check and help you.
I opened a ticket 2 days ago but…I haven’t reply!!! Wow! 
please, you can check your email. We responded all ticket in 24 hours
I’ don’receveid nothing…I chek my email as you request but nothing…CAN YOU HELP ME?
Please, you contact http://posthemes.com/contacts
hello, i have the same problem with installation process like it described CHUCHO013 
can you help me?
“Hi, I’m trying to install it but I’m getting this message: “Wrong setting files”. We are using prestashop 1.6 and I’m trying mysql 5.2 and php 5.2 and apache 2.3”
Hi, You can create a ticket http://posthemes.com/tickets. We will check and help you.
Hi, I’m trying to install it but I’m getting this message: “Wrong setting files”. We are using prestashop 1.6 and I’m trying mysql 5.2 and php 5.2 and apache 2.3
Hi, You can create a ticket http://posthemes.com/tickets. We will check and help you.
I wrote a ticket there and it say you ticket is XXXXX, and any email I recived there, I need a solution for these.Thanks. It seems that Quickstart package is missing or something related with that.
Please you wait and check your email and get ticket id
Hi, how I can to change all fonts of the template? Thank you Regards
Hi, You can change in file /themes/pos_optima_/css/global.css
Hello i have a problem, In a clean installation of prestashop 1.6.1.2 gives error when importing the theme . “Setting the wrong file” . I’ve tried your last actulización I received today
Hi, You can create a ticket http://www.plazathemes.com/tickets and provide detail. We will check and help you
I have problems with translations . The issue homepage shows two differ in the chosen language .
How can I fix ?
Thanks
Hi,
Send a ticket here: http://posthemes.com/tickets .
Our support team will check and help you.
Hello. I have 2 questions about my site shopcenterweb.com: 1. In new products i just see 4 columns but i have empty space on the right hand side. How can i fill that space using the module as 5 columns? 2. How can i show products in the module SPECIAL PRODUCTS?
Hi,
1. Of course, it’s possible.
Send a ticket here: http://posthemes.com/tickets/ . Our support team will help you.
2. Special products module : This module displays products which have specific price.
Thanks !
English Google translator I am disappointed with the care of you! It takes 24 hours to answer the tickets. I’m three days to solve my problem. Urgent need that! Ticket number: #1847
Português Estou decepcionado com o atendimento de vocês! Demoram 24 horas para responder os tickets. Estou a três dias para resolver meu problema. Preciso urgente disso!
Número ticket: #1847
please you can check your ticket
English Google translator
You answer that is tidy but do not test! It is wrong and with more errors !! The store is in production with errors! I need you to test before shipping!
Português
Você respondem que está arrumado mas não testam! Está errado e com mais erros!! A loja está em produção com erros! Preciso que vocês TESTEM antes de entregar!
we will check it again.
Hello, I have bought this theme and I have installed Digital version, I have a question: What have I do to display 5 products per row in home page (instead of 3), my site is: computerssolutions.net/store, thank you! Mario
Hi,
Send a ticket here: http://posthemes.com/tickets . Our support team will help you.
Hi, I have sent ftp and admin account info as you asked me but no reply yet. I also found some solutions of issues I told you yestarday, but I need urgently your help to increase number of product per row in home page from 3 to 5, and how yto resolve the issue of the image#2 of slide (POS SEQUENCE) because it take a PNG file and converts to JPG file so it lose the transparency background property, Thank you. Mario
Hi,
We replied your ticket yesterday. Please check your email !
Na página do produto, se existem vários tamanhos os preços não são exibidos corretamente, cada tamanho tenho um preço, isso não acontece no modelo padrão do prestashop, por favor, eu preciso de informações para corrigir esse problema.
Página: http://www.hardrockshop.com.br/cintos/1-cinto-rebite-triplo.html Você pode alterar o tamanho que ele não vai alterar o preço.
Obrigado
On the product page, if there are several prices sizes are not displayed correctly, each size have a price, it does not in the standard model of prestashop, please, I need information to correct this problem.
Page: http://www.hardrockshop.com.br/cintos/1-cinto-rebite-triplo.html You can change the size that it will not change the price.
Thank you
Hi,
We’re sorry about it. Send a ticket here: http://posthemes.com/tickets . Our support team will help you.
Thanks !
English Google translator
Hello, already opened the ticket. Ticket # 1847
I’m waiting urgently.
Em Português
Olá, já abri o ticket. Ticket #1847
Fico no aguardo com urgência.
Please, you can wait. We will check and help you
English Google translator I am disappointed with the care of you! It takes 24 hours to answer the tickets. I’m three days to solve my problem. Urgent need that! Ticket number: #1847
Português Estou decepcionado com o atendimento de vocês! Demoram 24 horas para responder os tickets. Estou a três dias para resolver meu problema. Preciso urgente disso!
Número ticket: #1847
You can check your ticket again.
English Google translator
You answer that is tidy but do not test! It is wrong and with more errors !! The store is in production with errors! I need you to test before shipping!
Português
Você respondem que está arrumado mas não testam! Está errado e com mais erros!! A loja está em produção com erros! Preciso que vocês TESTEM antes de entregar!
We will check it again.
Awesome support for this author, they have been helping me to make my theme better suited for me! btw, there is a slight problem that is quite urgent in ticket 1363, please kindly take a look.
Follow your ticket ! We’ll check it now.
Hello, i just bought the theme and i have prestashop 1.6.1. I’d like to know how to edit: 1. the top line with welcome message; 2. the megamenu. The first box on the right hand side there is CUSTOMMENU box but i do not know how to use it or edit it 3. how to edit and add images in the 3 boxes under the slide 4. how to edit the 2 boxes on the right hand side of the main slide 5. how to edit footer.
I wait for a quick reply and i thank you in advance
Hi,
The first, thanks for your purchasing !
About your questions:
1. Edit top links: You edit this file: /themes/modules/blockcontact/nav.tpl
2. Megamenu – custommenu : You go Backoffice > Posextention > Manage Static blocks > Edit Custommenu block, this block is displayed in megamenu.
3.4. Block images: You can edit them as way to edit Static Block. Same 2nd point.
5. Footer: We use Static Footer module. Go Backoffice > Posextention > Manage Static Footer > Here you can edit blocks in footer.
Read our ducumentation to having more understand.
Thanks again !
Thanks till now. How do i change icons of megamenu?
You can change it in theme folder and css
is it possible to have the animation of the megamenu like the site leroymarlin.it?
We have some animations of megamenu. You configure this module , change Effect popup.
how do i insert BRANDS LOGO in BRADS SLIDE? how do i edit the 3 banners just under the main slide?
Hi,
1. Insert Brand logo: You go Backoffice > Posextention > Manage Logo. Here you can upload brands logo.
2. Banner under main slider: They’re staticblocks. You go Backoffice > Posextention > Manage Static Block > Find and edit them.
Hi! How can I update your theme to the last version (3rd July 2015)? I have download your template but I don´t know process to updating it. Have I just to replace folders of the older version? Thank you very much for your help.
Hi,
You can upload files updated for new version. If you need help you can contact us. We will help you update it
Hi.
Where do I translate the “NEW”, “SALE”, “ADD TO CART”, and others from the featured and new products modules?.
I tried with the translator, but those strings doesnt appear, I also add the mod=’posnewproducts’ and to featured tpls, but I cant translate those words.
Please help. Thanks.
Hi,
Send a ticket here: http://posthemes.com/tickets . We’ll check and help you. Thanks !
