39312 comments found.
Hi. Is there a way to increase the size of the tabs? I’m usint the tabs element. I have 3 tabs in clean mode and horizontal. In my page they look small. In your demo they are bigger. How can I increase the size of my tabs (and the title inside them)? Thanks
Hi there
Can you provide a link to that page? So that we can check it? Or better still create a support ticket using the link below, describe the issue and our support team will provide some guidance
Click Here To Create An Account & Get Support
Thank you
Just want to find out whether the theme is ready for woo commerce 2.5?
Hi there
Yes you can safely update the Woocommerce plugin to version 2.5.0 but also make sure that you have update Avada to the latest version
If you have any further questions or need assistance please created a support ticket and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you
Is it possible to set a page template for the product search result page? I’m Using the Modern Store demo.
Hi there
Unfortunately there are no options to allow that, a custom solution would be needed.
If you have any further questions or need assistance please created a support ticket and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you
Is there a way to remove the Rollover on the blog archives? I really don’t like the fact that the rollover appears adn people can click through to the header image attachement instead of just going to the blogpost.
Hi there
Image rollovers can be disabled globally by going to -> Theme Options Panel >> Extra >> Image Rollover Options
If you have any further questions or need assistance please created a support ticket and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you
Hello there. How can i edit the pop up form? Thank you
Hi there
Can you please elaborate on exactly what popup form you are referring to? perhaps provide a screenshot that will help us identify it
Thank you
Hi there. In this link http://theme-fusion.com/avada/agency/services/ get a quote button opens a pop up form i want to change the whats on that form Thanks
Hello!
That is a modal popup, the form is inside of it. If it is form data then edit it using contact form 7, look for “contact” form in the left sidebar.
If its modal content then it will be directly on the page.
If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
Please fix next problem:
On mobile: – if I add product to shopping cart, shopping cart dont change color if i have product in cart.
On mobile in firefox browser – in shoping cart i must 3x tap to remove product..
Thanks.
Hi there
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support forum and then post up a new topic. A purchase verification is required to signup.
Thank you
HI! I try to install the zip in Wordpress but its all te time “conecting”. It never ends. What can I do? thanks!
Hi there
That does sound like a connection issue or a WordPress related problem. We suggest creating a support ticket using the link below and our support team can check your installation and assist you with this
Click Here To Create An Account & Get Support
Thank you
I have php error: “40 MB – We recommend setting memory to at least 128MB. To import classic demo data, 256MB of memory limit is required.”
I add that line to wp-config.php: define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
But i still get that error.
How can i fix that?
Thanks
Hi there
It is possible that this has not been applied correctly. We suggest creating a support ticket using the link below and our support team can check your installation and assist you with this
Click Here To Create An Account & Get Support
Thank you
Hi. Seems like the theme file is too big to upload on my FTP. Any tips?
Hi there
it should not be an issue, please make sure that you are unzipping the original download from Themeforest. Inside you will find another failed called Avada.zip, this is the one that you need to unpack and upload
If you have any further questions or need assistance please created a support ticket and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you
Dear Sir, greate theme but don’t work with safari 9.0.2. on mac os x 10. Could you please help me. I posted the request on your support site 2 days ago but don’t have the answer yet.
Thank you in advance for your prompt answer. Best regards Pierre
Hi there
I have checked our system and your support ticket has been replied to by our support team.
Regarding our support reply times please note the following:
Mon-Fri allow up to 24hrs & Sat-Sun allow up to 48hrs, but usually will be fatser than that. Our Support Terms -> http://bit.ly/1RWnb88
Thank you
This is more of a Envanto question & i have emailed them but will appreciate if you guys can help.
I already have Avada. I have purchased it & using it for 3 years now.
Now I see I need to make payment for support. Which is perfectly fine. However I cannot find correct option to make payment for support. My dashboard tells me that I have 1 month of support pending & I get benefit if I pay before support ends. However where do I make this payment ???
Hello!
If you have a license from before September 1st 2015, we at ThemeFusion grandfather your support, meaning you will receive free support for that license
If you buy a new license for another project, you will get 6 months of free support and are free to extend to 12 months by checking the extension box on the item page: http://prntscr.com/9rj22t
ThemeFusion Team
As I said, I have been using Avada theme for more then 3 years now. So does that mean I don’t need to buy any extension for same ? Confusion is inside my Envanto Dashboard, screen from where I can access all my downloads – under Avada – It shows me message ” Item support – 1 month remaining “
Please explain. Should I ignore it or I need to take any action.
Hello!
Yes if you bought Avada before Sept 1st 2015 then you will be grandfathered in by our own system.
This is separate from Envato. We (ThemeFusion) have taken this on ourselves to provide support for any customer who bought prior to Sept 1st 2015, which we feel is the right thing to do.
So you will see that message on your Themeforest dashboard and it will eventually tell you it is expired, but you will still be able to login to our support site and submit a ticket, which is how you get support anyhow.
Any purchases made prior to Sept 1st 2015 will be grandfathered in for continued support. Any purchases made on or after Sept 1st 2015 will have to follow the new support guidelines by Envato, which offers 6 months of free support only, then options to buy extended support.
Thanks!
The fusion builder is not loading on some pages so I can’t access back end to update.
Hello!
This sounds very weird. But login to your site and update should not depend on FusionBuilder. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
ThemeFusion Team
Ever since the last theme update iframes have been hidden. I found this in the source on the front page but can’t locate the css in the style sheets
" <style type="text/css"> iframe { visibility: hidden; opacity: 0; } </style> "Have I missed finding something in the Theme Options or is this located elsewhere?
Thanks
Hello!
This sounds like a javascript issue on your site, because that CSS should be deleted once a page is loaded to show all iframes. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
ThemeFusion Team
I am testing the image carousel from your demo template, but it seems that it is ‘un-clickable’. When I hover over it, the palm-hand sign appear as mouse cursor. I want it to open up our client’s website, how do I go about this. FYI, I have already set the ‘_blank’ in its setting if that what you are wondering.
Its okay now, I solved it by adding a new image carousel instead of using the one from Demo data template. Thanks.
Glad that it works now for you 
Hi Guys, Just wondered if you will be adding a few more WooCommerce Product Box Designs in the near future please? Thanks
Hello!
We are constantly working on Woo features. We have added a whole new clean design in our 3.9 version. Did you check that out already? There will definitely be even more options in the future, however we can’t give you an ETA on it this time.
ThemeFusion Team
I’m having some problems with the page builder.
A lot of times the elements aren’t saved. After saving a page or post it doesn’t save the changes that I’ve made.
Hello!
We would need to see your bacjend to investigate on this. Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Free Support
Thank you, we look forward to helping you!
ThemeFusion Team
I bought this theme on the 14th and then on the 15th there was an update. The version on the 14th had a child theme with it, and the one on the 15th does not…. should I remove the child theme?
Hello!
This depends if you downloaded the whole package or the installable file only. The whole package includes the child theme (which you are free to use, but are not obligated to of course), while the installable packe only consists of the parent theme.
So you can keep the child theme, no issues.
ThemeFusion Team
Hello, I was wondering if you had any suggestions to speed up a site? It seems to load a little slow. Is there any plugins you can recommend to speed things up a little bit? http://www.virtualmerchantservices.com Thanks!
Hello!
We recommend using W3 Total Cache plugin. It can improve site speed a lot. Also make sure to optimize your image before you upload to WordPress. And disable any features (Theme Options > Advanced) you don’t need.
ThemeFusion Team
Hi is there any way to get social media icons in the menu like in this site http://www.thesummit.cc/
Hello!
Sorry for the inconvenience. Not out of the box, but you could customize it. Alternatively, if you use header v4, you could use the banner area to add social icons. This way they would be on one line with the logo.
ThemeFusion Team
Thank you!
You are always welcome
This theme won’t install on localhost using WAMP, it just gives me the ‘are you sure you want to do this’ error
Please suggest a fix, its useless if it cannot be installed!
Hi there
We have many users and including myself that have Avada installed on WAMP and/or MAMP without issues. Now for that exact message, please see this help file -> http://bit.ly/1Nn7Oqh – all you need to do is increase your localhost server’s PHP configuration limits
If you have any further questions or require assistance please create a support ticket using the link below and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you
I fixed it, thanks
Glad it works now for you
