38441 comments found.
Hi Nectar,
Quick question on custom post types. When i create a new custom post type (with types/views) it gets wrapped in the blog template (sidebar/information on top). How can i switch it to a default content page?
Thanks, Marc
Hey,
you’d need to a create a template file in your theme directory for the post type and then copy the page.php contents into it https://codex.wordpress.org/Post_Type_Templates
Ok! Thanks for the direction.
You’re welcome 
Hi ThemeNectar, Thank you for you swift reply. I am interested on buying the Ascend Salient theme. On the home page there are four images that lead to a gallery. Can these images lead to a web page as a pose to a gallery? And are the counters removable? Thank you!
Hey – yes and yes
Cheers
Hi there,
I’m having issues with WooCommerce cart. When user adds an item to the cart, the shipping shows up as “Shipping and Handeling: USPS ” See the image below:
https://www.dropbox.com/s/12j0pxjaic6yboi/salient.jpg?dl=0To test this please go to my website here and add to cart:
http://youneekstudios.com/product/e-x-o-the-legend-of-wale-williams/Please advice
Thanks
Hey, if this only occurs when Salient is active please open a ticket in regards with your admin credentials so I can log in and take a look at what’s going on themenectar.ticksy.com/
Hi Nectar,
I posted 2 follow up questions to our last question thread 2 days ago regarding apparent bugs in 7.0.2. I’d appreciate if you could answer asap as we’ve left the buggy features enabled so you can see what’s happening and hopefully diagnose it. If I don’t hear back soon, I will need to turn those features off as they are disruptive to our site visitors.
Thanks for your help!
Hey,
I can’t seem to find the question you’re referring to, could you let me know the ticket ID if it’s in the forum or paste the page URL it’s on?
Cheers
Hi Nectar,
Pasted below from our earlier thread in this comment/support forum
================
Just updated our site to 7.0.2 and testing out all the new additions since 6.1.72.
1. It appears that “Portfolio Sidebar Follow on Scroll” is broken. Normally we have the text on the right of the content. When we scroll down, it pops over to the left, under the extra content area. If I turn off “Portfolio Sidebar Follow on Scroll”, the sidebar stays in place on scroll and doesn’t pop. This happens in Chrome and Safari on the mac.
2. When using the “Video” Post type in our blog – the “Embedded Code” video content doesn’t show up in the single blog page (or in the blog thumbnail for that page): http://hingedigital.com/adoptuskids-campaign-10th-anniversary-psa/ It also prevents video content from showing up if directly embedded in the content area. THere’s white space left for both videos, but they don’t load. What’s going on here? FYI, we have “Hide Featured Image on Single Post” checked in the salient settings.
3. Image Comparison: We’ve added an image comparison with (2) 1920×1080 jpgs, however once viewed in the page, the images are not full width like the content above and below (there’s padding all the way around), and there’s no way to define the size in the “Image Comparison” UI: http://hingedigital.com/projects/cox-communications-households/ Is that expected behavior? Any way to make it full width?
Thanks!
Hi Nectar! Any feedback/solutions on our questions? It’s been the better part of a week and we’d like to know when these bugs will be resolved. Thanks!
Hey, sorry for the delay – could you kindly let me know the ticket ID and verify that your admin credentials are added so I can see what’s causing the first 2 issues for you? As for the image comparison – there is padding around it but I could help you remove that with css and the images uploaded must be the same size in order to have the expected result
Cheers
Ok! Private ticket #647527. Thanks!
Hi Nectar- still no response to my issues here or in ticksy – ticket #647527. It’s been nearly 10 days with no resolution. Can I get an ETA on your response please? Thanks!
Hey,
I found out what was causing the portfolio issue and resolved it on your end (the fix will also be in the next update)
However, I’m currently seeing your blog video displaying on this URL http://hingedigital.com/adoptuskids-campaign-10th-anniversary-psa/ is there another post that displays the issue for me to look at?
again thanks for your patience – really, it’s very appreciated!
Hey Nectar -
1. Re the portfolio fix, can you tell me what you changed? I had to turn it off to not see that behavior.
2. I had to revert that page to not using video post/embedded link and instead use a normal VC video embed. I duplicated that post, changed it to embedded, it shows the issue: http://hingedigital.com/adoptuskids-campaign-10th-anniversary-psa-broken3. Do you have the CSS code to fix the padding n the image comparison UI: http://hingedigital.com/projects/cox-communications-households/
Thanks!
Hey!
1. It was in the sticky.js file located in the js folder – i’m still currently seeing the sticky sidebar work for you now on my end on Chrome/Firefox, have you tried clearing your cache?
2. Could you quickly verify that it’s not being caused by your child theme in some way – in my local testing i’ve been unsuccessful in recreating so far
3. Add this into the custom css box located in your Salient Options panel:
.twentytwenty-wrapper {
padding: 0!important;
}
Hi Nectar,
1. Seems to work now. Thanks! Have you fixed that permanently in the latest version (7.0.6)?
2. Ok. Still looking into it.
3. Couldn’t get that CSS code to work. After inspecting the CSS further, it seems this works correctly:
.twentytwenty-wrapper.twentytwenty-horizontal {
padding: 0!important;
}
Hey again!
1. Yes sir
2. Just let me know what you find
3. Sorry about that – glad you got it working though
i want to add a translate widget on menu bar.
Hey,
please see this in regards https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
Cheers
thanks and regards
You’re welcome
On the new Corporate theme, the header is not sticky. How can I make it sticky, I can’t find this in the header options?
I noticed that it is kind of sticky, it only appears when scrolling up. It does not stay visible. Any easy way to force visibility?
Hey, that demo is showing the new option of Hide Header Until Needed – it can be turned off with one click in the options panel
Cheers
Hi, how do I configure a call to action in the header menu like the corporate demo blue “buy now” button?
nevermind found it in the appearance-menu configuration
Hey, glad to hear
it is impossible to activate the “Salient Visual Composer” plugin, goes blank and leaves install. Please help.
Hey, please check your server error logs for any fatal errors – a good first place to start would be PHP memory, try contacting your host and asking them to increase it for you
Cheers
On mobile menu, I have a slide from right canvas. how can I have the old version dropdown from icon on the header menu? how to chance de menu icon?
no?
Nice… Thanks for “awesome” support! I see you guys answering newest doubs… And missing the older ones…. Its almost fantastic… The support isnt brilliant as people think
Hey,
when you post a new comment before I’ve had a chance to respond it bumps you comment to the bottom of the queue on my end because of how TF sorts new comments.
If you want the old mobile menu, you need to turn off the option for mobile sticky menu since that automatically forces the new menu
Cheers
I am trying to add the pie chart but it will not load, I click it and nothing happens.
Hey, the update due out tonight will sort that for you
Cheers
Is there any way to adjust the height of the blog posts when published as the new “Classic Enhanced”? They are too high and there is a ton of space between the excerpt and the bottom of the box. Using CSS? I can’t figure it out.
Hey,
Add this into the custom css box located in your Salient Options panel:
body .masonry.classic_enhanced .masonry-blog-item .article-content-wrap {
padding: 5% 17%!important;
}
Cheers
Hi, The new updates since 7.0.0 all seem to have broken my site quite badly in various ways: - my logo no longer shows - the Necter slider is no longer fullscreen when the page opens - I get weird lines on the header in safari, and still no logo - social buttons are missing most of the different platforms - portfolio struggles to load images - before the images on the portfolio stopped loading, I couldn’t get the project pictures to line up edge to edge rather than in a grid with white borders.
Are these all to be fixed or do I need to fix my end?
Hey,
1. Have you tried reuploading your logo in the options panel?
The other issues you listed are not known problems, could you please open a ticket in regards with your admin credentials so I can take a look at what’s going on themenectar.ticksy.com/
Hi, I’d like to do some tweaking on the product image size in the product page.
Is there any way of making the product image width size full e.g. 100%. Similar to one of your portfolio pages where the image looks to be nearly fullwidth however I’d like my product image to be full size: http://themenectar.com/demo/salient-frostwave/portfolio/table-rocket/
I know it’s a bit of a strange request, but it’s crucial for my website to have the product image to be full size in width. Really hope you can help as I’m close to pulling my hair out?
- Love the theme by the way!
Managed to solve it via editing some coding in the functions.php file. Great theme, keep up the good work guys!
Hey, glad to hear!
Cheers
How do you enable the Visual Composer’s Frontend Editor?
It would easier to just use the raw plugin if you’re after that feature since it would take a fair deal of development to get it to work with the Salient VC
There isn’t just a quick way to enable it? I’m not trying to use it continuously for managing/editing pages, we just purchased an addon to the visual composer and the addon plugin has a widget that only works with the Visual Composer’s Front-End Editor.
in the nectar/nectar-vc-addons/nectar-addons.php file remove the vc_disable_frontend(); line
Hi! I’m trying to change the font for an individual Nectar Slide. I’ve tried several things, like this:
body .swiper-slide:nth-child(10) .content h2 { font-family: ‘Qwigley’,serif !important; color: #d35d61; }
But nothing has worked. Also, I can’t figure out how to determine which number my slide is. It is the 10th slide I published, but using 10 did not work.
Here is the slide I’m trying to update:https://udeserveacookie.com/valentines-day/
Hey, use this instead:
.page-id-3084 .swiper-slide .content h2 { font-family: ‘Qwigley’,serif !important; color: #d35d61; }
What would cause the icons to not show up anymore? This is happening in a few places, one in particular is the “back to top” icon with icon class “icon-angle-up”. It’s also happening in image galleries set up by the visual composer (the left and right nav icons). I used Chrome to test if the icon font just isn’t showing up by inputting a font-awesome class in place of the original one and it showed up fine. Any clue on what is going on with that particular icon set?
My site is on a temp domain here if you want to take a quick look: http://708.a21.myftpupload.com/
Hey,
Have you tested to make sure no other plugins are causing this?
Cheers
ThemeNectar my support is expiring how can I purchase additional support. I don’t want to purchase the item again. I already have, I just need to purchase additional support from you, thank you.
Hey, you’ll be able to purchase the additional support as soon as your current support expires
Cheers
I am having some issues with the browser’s back button on this theme, such as others have had. Is there a resolution to this? URL: newhs.henkinschultz.com
Are you on the latest version of the theme? Please let me know which browser you’re encounter the issue on
Yes, the theme is up to date. On some Mac’s the back button is not working in Firefox.
Are you experiencing the same on the demo?
No it does not. : /
https://themenectar.ticksy.com
Cheers
hi, some days ago i had problems with the nectar slider (not loading any images). It was fixed with the new version.
NOW i have this problem/Bug: its not possible to change the picture of the slider + its not possible to create any NEW slider because the “Remove Upload”/ “Upload” function is not workking
The New update is so ….:-/. i hope you guys can give me a answer ASAP.
regards
Hey, are you sure no plugin you have active is causing that?
Hey guys, i hate every plugin that is not working with your Theme :-/. Thanks for the fast feedback/support. The Ultimate Member Plugin is the problem.
After so much support from you guys i want to extend the support…how can i do that?
Hey, once your support period ends a new option to purchase additional support will open up
Cheers
Hey guys,
The default menu layout for mobile is no dropdown at my thema. He saids: No menu assigned!. I would like the menu to be a dropdown, instead of a slide from the right widget, with menu items. I cannot find it anywhere.
Thanks!
$mobile_fixed = (!empty($options[‘header-mobile-fixed’])) ? $options[‘header-mobile-fixed’] : ‘false’;
Is only returning an ‘1’. The theme options do save the options correctly in json. mobile-fixed is set to 0. Maybe because ‘0’ is not empty?
Hey,
Could you please open a ticket in regards with your admin credentials so I can take a look at what’s going on themenectar.ticksy.com/
Cheers
