3572 comments found.
I have 2 variations of most of my products… one gold option (default) and one silver option. If you are on a single item product page and you select the silver option… the silver option image appears just like it should… however the product aside thumbnail image still shows the gold option. This means that if the user wants to click the gold thumbnail then the page has the silver option selected but has a gold option showing as the product image. this could come across as buggy to a more technical user or worse confusing to a standard user. Also i’ve compared this to existing pro websites and what should happen is that when the silver option is selected…the gold image aside thumbnail should change to the silver one to avoid the issue. Please could this solution be added to the theme? please see an example page (many thanks): https://vimanasjewellery.com/product/feather-ring/
Hi dekanifisher
I clearly understand you and I agree on what you’ve said. I have made a fix for you (and all Aurum users) so here is what you need to do if you want to apply the fix immediately:
1. Download this file: http://drops.laborator.co/1bQVa+2. Replace in assets/js/ folder.
It should solve the issue.
Arlind
perfect! thank you very much for your awesome support!
done. thanks again
Hi dekanifisher,
Thank you very much 
Kind Regards,
—Ylli
Hi i just realized this still has an issue with it. The correct product aside thumbnail image now appears when a certain option is selected, e.g. if you select the silver option the silver product aside thumbnail image replaces the gold one… however if you click the silver product aside thumbnail image then the gold one appears. Please see example here: https://vimanasjewellery.com/product/bull-necklace/
Hi there,
This option is since the creation of the theme and it happens also in our demo sites, the main image will only be replaced by the selected options but then it will be reverted back to the default images when clicking over the thumbnails.
We have worked a bit on this issue in the last update which will be pushed on for release later today but we still need to work on it as that’s not completely fixed.
Kind Regards,
Art
okay thanks
...also i posted another support comment regarding my site getting stuck on the checkout page but i have now resolved this so i’d ignore that comment.
Hi dekanifisher,
We where just reading that ticked, glad to hear that the issue is solved
Kind Regards,
—Ylli
Hello,
I am looking to make the menu and heading fonts bold. we are using oswald as our font and have tried using the custom css that you have provided for other users but it does not work for me. Please help
Thank you
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
web-design.miami
Hi there,
Add this to the Custom CSS, this should do the trick:
header.site-header div.nav > ul li a, header.site-header ul.nav li a {
font-weight: 400 !important;
}
h1, h2, h3, h4, h5, h6 {
font-weight: 400 !important;
}
Kind Regards,
Art
Thank You!
Glad to hear that
Kind Regards,
Art
I’m using Woocommerce 2.4.12 and I have this from the debug in the cart and checkout pages: Notice: WC_Cart->tax fue llamado con un argumento que está obsoleto desde la versión 2.3! Use WC_Tax:: directly in /customers/9/5/c/dsaint.es/httpd.www/mpdweb/wp-includes/functions.php on line 3737
And therefore I can’t choose the shipping method nor the payment method. As a result of this it’s impossible to buy
Images:
http://www.subirimagenes.com/imagen-errorcheckout-9507137.html
There is a kind of white element that blocks access to make selections and purchase in the checkout page
Hi miprima
This is just a notice from PHP, and thus may prevent some AJAX request to be processed because of this issue, so to fix it (temporarily), open wp-config.php and find WP_DEBUG, set value to false.
Then check if the error is disappeared.
Best regards
Arlind
Ok …so it is not important … I need debug because I’m developing the website … ¿When are you going to update the theme for WC 2.5.1 compatibility? Thanks
Hi miprima,
We will update Aurum very soon.
When a new WooCommerce plugin update is available, please don’t auto update it until we release a new theme version that fully supports the plugin.
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
Ok … but I can not complete a purchase, the white layers, as you can see in the image http://www.subirimagenes.com/imagen-errorcheckout-9507137.html don’t allow to make the order, the button can not be pressed.
WC_Cart->tax It was called with an argument that is deprecated since version2.3! Use WC_Tax:: directly in /customers/9/5/c/dsaint.es/httpd.www/mpdweb/wp-includes/functions.php on line 3737
Removing debug don’t fix it …
So I think it’s quite important error … I can not sell in the online store ¿How can I fix it?
Hi
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Arlind
Hi,
Purchasse your template, but you did not put it up to date:
fb7fe82c-fce8-4fb1-931d-4a75387bdaaa – 26 Jan 2016
looking at the plugin woocomerce status, I can see the following:
aurum/woocommerce/archive-product.php, aurum/woocommerce/cart/cart-empty.php, aurum/woocommerce/cart/cart-shipping.php version 2.3.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/cart/cart.php, aurum/woocommerce/cart/cross-sells.php, aurum/woocommerce/cart/shipping-calculator.php, aurum/woocommerce/checkout/form-billing.php, aurum/woocommerce/checkout/form-checkout.php, aurum/woocommerce/checkout/form-login.php, aurum/woocommerce/checkout/form-pay.php version 2.4.7 est obsolète. La version du core est 2.5.0, aurum/woocommerce/checkout/form-shipping.php, aurum/woocommerce/checkout/review-order.php, aurum/woocommerce/checkout/thankyou.php, aurum/woocommerce/content-product.php version 2.4.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/content-product_cat.php version 2.4.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/content-single-product.php, aurum/woocommerce/global/form-login.php, aurum/woocommerce/global/wrapper-end.php, aurum/woocommerce/global/wrapper-start.php, aurum/woocommerce/loop/add-to-cart.php version 2.1.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/loop/loop-end.php, aurum/woocommerce/loop/loop-start.php, aurum/woocommerce/loop/no-products-found.php, aurum/woocommerce/loop/orderby.php, aurum/woocommerce/loop/pagination.php, aurum/woocommerce/loop/price.php, aurum/woocommerce/loop/rating.php, aurum/woocommerce/loop/result-count.php, aurum/woocommerce/loop/sale-flash.php, aurum/woocommerce/myaccount/form-edit-account.php version 2.2.7 est obsolète. La version du core est 2.5.1, aurum/woocommerce/myaccount/form-edit-address.php, aurum/woocommerce/myaccount/form-login.php, aurum/woocommerce/myaccount/form-lost-password.php, aurum/woocommerce/myaccount/my-account.php, aurum/woocommerce/myaccount/my-address.php, aurum/woocommerce/myaccount/my-downloads.php, aurum/woocommerce/myaccount/my-orders.php version 2.3.10 est obsolète. La version du core est 2.5.0, aurum/woocommerce/myaccount/view-order.php, aurum/woocommerce/order/form-tracking.php, aurum/woocommerce/order/order-details-customer.php, aurum/woocommerce/order/order-details-item.php version 2.4.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/order/order-details.php version 2.4.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/order/tracking.php, aurum/woocommerce/single-product/add-to-cart/grouped.php, aurum/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/single-product/meta.php, aurum/woocommerce/single-product/price.php, aurum/woocommerce/single-product/product-image.php, aurum/woocommerce/single-product/product-thumbnails.php, aurum/woocommerce/single-product/rating.php, aurum/woocommerce/single-product/review.php version 2.1.0 est obsolète. La version du core est 2.5.0, aurum/woocommerce/single-product/sale-flash.php, aurum/woocommerce/single-product/tabs/additional-information.php, aurum/woocommerce/single-product/tabs/description.php, aurum/woocommerce/single-product/tabs/tabs.php, aurum/woocommerce/single-product/title.php, aurum/woocommerce/single-product-reviews.php, aurum/woocommerce/single-product.php
Please advise when updated
Hi there,
Can you please delete your WooCommerce 2.5.x from the Plugins section, then download WooCommerce 2.4.13 and install/activate it.
Please don’t update to WooCommerce 2.5.x plugin until we release a new update of our theme that will support this version completely.
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
After the woocommerce update my images have disappears on all products! Would this have something to do with out of date core files?
Ive had to place the site under maintanence!!
Please point us in the right direction!!
Hi robertsachristan,
We have not pushed an update that is compatible with WooCommerce 2.5.x yet.
Please delete your WooCommerce 2.5 from the Plugins section, then download WooCommerce 2.4.13 and install it.
Please don’t update to WooCommerce 2.5 plugin until we release a new update of our theme that will support this version completely.
Kind Regards,
—Ylli
reloaded 2.4.13 but my theme is totally messed up! the shop page doesn’t display correctly! Widgets are not in the right place, the theme seems to have collapsed!!!
Hi robertsachristan,
We are really sorry for that, but this is like cat and mouse game, because themes need to constantly update when they depended from the Wordpress and WooCommerce.
When those plugins made core changes, we need to adapt to make our themes compatible with their changes and support their improvements to include them on our theme too.
The best way to prevent this is to not update those 2 plugins until we release a new update that fully supports them.
As you see we are constantly updating our theme, and this thing is very rare to the theme authors, because a lot of the authors don’t give support and updates after 6 months of that theme debut.
We are working on on Aurum for the moment, and if everything goes as we have planned, we will update Aurum tomorrow, and the theme will be compatible with WooCommerce 2.5.1.
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
When will this theme be ready?
Hi robertsachristan,
We are currently working on Aurum update, it will be available next week.
Kind Regards,
—Ylli
NEXT WEEK! You said YESTERDAY! Im sure you think its funny to string people along, but I have my store totally shut down because of you! Im going to have to go buy a theme right now to replace yours! The lack of urgency you have displayed is astounding! Very disappointed with your theme and your deception.
Hi robertsachristan,
If you want, we can give you the unfinished update, but it will cause you many troubles.
You should not update WooCommerce anymore without looking if we have pushed any update to support this version of the plugin.
Note that this is a big update from WooCommerce, and they have changed a lot of things.
Thank you for your understanding!
Kind Regards,
—Ylli
Are you updating the theme to be compatible with the latest woocommerce version? I now get the warning
“Your theme (Aurum) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
Thanks! Martijn.
Hi Martijn,
We are working on a update of Aurum for the moment, we don’t have an exact ETA but we think that the update will happen on the beginning of next month
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin (learn how)
Kind Regards,
—Ylli
Hi I am having trouble with the woo commerce integration in this theme.
Your theme (Aurum) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
I updated the woo commerce plugin but the errors still exist. I also tried to make the updates in the cpanel but this is also not working because it says my woo commerce is still in a previous version.
Can I please receive an update on this.
-Ashkan
Hi Ashkan,
This happens when WooCommerce releases a new update, we are aware of this and we are working on the theme update so until then you cannot do anything, the theme update will be available really soon.
Kind Regards,
Art
Hi, is there any update for this? This is taking a very big toll our my e-commerce store?
Hi there,
As I said we’re working on it and I hope it will be published this week
Kind Regards,
Art
Hey,
Was wonderig ifthere’s any solution for the following issue:
I changed the whole structure of the main page withing the desktop view, but it doesn’t fit exactly in the mobile version. When trying to make changes in the mobile view it also changed the desktop view, and now only the mobile fits well. Meaning I can only make the desktop view or the mobile view properly. I want them both to fit as I desire. Is there any option to structure the mobile view in one way and the desktop view the other way so My website will look terrific as it should for both views and not buggy in the mobile?
Websites url is www.franskijewelry.com
Thanks for the help!!
Hi there,
The best way to style differently on mobile and on desktop is by using Custom CSS, go to Custom CSS > Responsive and add the CSS only for mobile on the last text area (Extra Small)
Kind Regards,
Art
Hello, Wondering if there will be a release of the woocomerce templates for 2.5. I tried doing it manually but lol.. that doesn’t work out.
Thanks, Paul
Hi axiswebdev,
We are working on a update of Aurum, we don’t have an exact ETA but it will happen soon
Kind Regards,
—Ylli
Great, thank you as I suspected..
Glad to hear that Paul
Kind Regards,
—Ylli
Hi! How can I insert a product description on every product on the products page under the product title instead of the category? I’m not talking about the “single product page” but the multiply page.
Hi there,
Unfortunately this is not possible, you can only have the categories or none of them.
Kind Regards,
Art
Hi spatdesign,
Hmm this don’t happen to us. Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
I sent you a private message with the access data because the site is in maintenance mode. Please, let me know. Thanks
Hello Guys! I bought you wonderful theme and I love it! I’m writing you for this project:
http://www.bornalonediealone.net/blog-2/Just a couple of questions about blog:
1) is it possible to manage the dimension of the Featured Image into the main Blog Page? I would like to put a maximum height dimension for the square images.
2) When I open a single post of the blog I can see the Featured Image on the top, and it’s ok! But if I click on the image it automatically open a “full view” of this image, but with NO buttons to CLOSE it! I can’t understand how to put a clear closing button.
Thank you so much!
Hi Lucazizioli ,
1— Can you please add the code below to Custom CSS
section.blog .post .post-image img {
width: auto !important;
height: 400px !important;
}
2— You can click everywhere outside the image and it will be closed, also if you click the upper right icon it will close the Lightbox.
But if you want, you can change this image with yours and the problem will be solved.
Kind Regards,
—Ylli
My website www.buku-plus.com can’t display thumbnail on carousel product. Please help me…
Hi there,
Please disable your coming soon mode and then write us again, we cannot preview your site.
Kind Regards,
Art
thumbnail is okay. woocommerce plugin update problem is not in assent with the theme. so I used the old version woocommerce component.
the new problem now arises about the permalink in product items. I’ve sent a password and username to email me yesterday. Please help.
Hi jenkplanet,
We will check your email and reply to it soon.
Kind Regards,
—Ylli
Hi,
I’ve contacted my hosting the .htaccess and permalink works well.
for example when replacing the permalink http://prntscr.com/9wnxhl with products such as the following http://prntscr.com/9wnxnf
Results of access to other links is appropriate unless the products. This example article permalink working http://prntscr.com/9wnxnf
But for the permalink to the product remains problematic as follows http://prntscr.com/9wnyu2
If permalink to the article should be, the product can be. And I saw the permalink setting process for a product should be the link is / product / http://prntscr.com/9wnxnf but when accessed into products as follows http://prntscr.com/9wnzbc
Well, for this setting script permalink I do not know what to use.
Hi jenkplanet
I have replied you to your email. Please check your inbox.
Arlind
Thank you Arlind,
New problems…Custom CSS for header color on my web don’t work. Please help…
Hi jenkplanet,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
—Ylli
Hi,using theme with wpml plugin with both language and currency options (2 currency have on website).Problem is that mini cart is always showing price in default currency,on every other place in website all is ok (if i choose Eu its all EU , if i choose RSD (serbian dinar ) allso all ok).What could be problem here ? Using latest aurum theme with lates wmpl plugins . Thanks for help. J
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
I’d like to change the size of the change for my menu when resize window. The information is in aurum.css: @media screen and (max-width:768px) {...} @media screen and (max-width:992px) {...} @media screen and (max-width:767px) {...}
for this in the same order to fit my menu: @media screen and (max-width:992px) {...} @media screen and (max-width:993px) {...} @media screen and (max-width:991px) {...}
¿Is it possible to do it in custom css or I have to edit aurum.css directly? If I have to edit aurum.css ¿Should I use child theme?
Hi miprima,
You can do CSS changes on your WP Dashboard > Custom CSS box only.
Can you please add the code below to Custom CSS
@media screen and (max-width: 768px) {
.mobile-menu-fixed-spacer {
height: auto !important;
}
.logo-dimensions {
min-width: 200px !important;
width: 200px !important;
height: auto !important;
}
}
Kind Regards,
—Ylli
I want to configure multiple currencies with WPML but when I put new currencies the debug gives me some errors:
1- Notice: Undefined index: in /customers/9/5/c/dsaint.es/httpd.www/mpdweb/wp-content/plugins/woocommerce-multilingual/menu/sub/custom-currency-options.php on line 2 Notice: Undefined index: in /customers/9/5/c/dsaint.es/httpd.www/mpdweb/wp-content/plugins/woocommerce-multilingual/menu/sub/settings.php on line 446 (€99.99) ? 2-Notice: Undefined index: in /customers/9/5/c/dsaint.es/httpd.www/mpdweb/wp-content/plugins/woocommerce-multilingual/menu/sub/currency-switcher-options.php on line 30 (€)
?3- Calculate prices in other currencies automatically Set prices in other currencies manually - Hide prices in other currencies Notice: Undefined index: in /customers/9/5/c/dsaint.es/httpd.www/mpdweb/wp-content/plugins/woocommerce-multilingual/menu/sub/custom-prices.php on line 62 (€)?
Here you have an image with the problems: http://www.subirimagenes.com/otros-problemacurrencywpml-9505869.htmlMy Item Purchase Code: af065ce1-b152-4b71-8bd4-5415d022aa9c
Thanks,
PD: Please hide the links for the comments page.
Hi miprima
The issue is related to the plugin itself, you must contact plugin developers and ask for a solution.
You may disable WP_DEBUG and see if the issue dissappears, this is just a notice in fact.
Arlind
Hello, I’m using the bookstore demo. I’ve changed the header to white, hover to grey and I’d like the change the active page colour in the menu. how can I do this please. url is http://www.catholicplus.org/
Hi there,
header .current-menu-item {
background: blue !important;
}
Kind Regards,
Art
Nice Theme. Is it possible to eliminate the space between the footer and the rest of the website and also make it a box theme instead of full page? I also want to be able to set a border on each side of the footer and on the bottom of the footer only. Last, I need to set a margin at the bottom of the footer so that it is above the bottom of the screen so that the background shows below the footer. Thanks In Advance!
Hi there,
Can you please send us your site URL first? We need to investigate your site and then get back to you with possible solution
Kind Regards,
Art
I’m having a very minor issue on the product pages. I recently created the XXL size for a range of products and on the additional information tab, now renamed Specifics, the XXL size shows up first, not last. Link: https://blueskylingerie.com/shop/men/saxx-ultra-tri-blend-boxer-fly/
I tried using the Advanced Post Terms Order plugin to rearrange the sizes, but they show up in proper order there. I also tried rearranging the sizes terms using the Custom Taxonomy Order NE plugin, but even after ordering them correctly it still doesn’t show up correctly on the product page/specifics tab.
I updated the Woocommerce Pretty Emails plugin & Woocommerce plugin and now on the top of all admin pages I’m getting this error:
Warning: fopen(/wp-content/plugins/woocommerce-pretty-emails/emailplus.php): failed to open stream: No such file or directory in /wp-includes/functions.php on line 4463
Warning: fread() expects parameter 1 to be resource, boolean given in /home/content/wp-includes/functions.php on line 4466
Warning: fclose() expects parameter 1 to be resource, boolean given in /wp-includes/functions.php on line 4469
Any idea what this might be?
Hi Zach
1. I am not sure how you have sorted the tabs, can I try it on backend, does the WP credentials you have sent before still work? Also tell me how do you order the tabs so I can try the same thing.
2. About the Pretty Emails plugin, it seems that this file:
wp-content/plugins/woocommerce-pretty-emails/emailplus.php is not writable or the directory containing this file is not writable. Please chmod to 777 and see if the issue disappears.
Best regards
Arlind
Thanks for your reply.
1. The WP credentials are still correct, please go ahead and take a look. I can order the tab names and their placement on the product page, but I can’t order the content within the Specifics tab. Neither of the two plugins mentioned above seem to have that capability, they can order product categories, sizes, colours (it’s important for me to keep these organized because on the front-end I have a product filter plugin which displays these taxonomies in the order I set).
2. Pretty emails plugin I deactivated and activated again and it seemed to solve this problem. If that issue crops up again I’ll try what you said.
3. Sort of related to the specifics tab issue, on the product Saxx Vibe Modern Fit product page back-end under “variations” if I order the variations (size and colour) by colour, like Malibu Rainforest, Pine, Arctic, Desert, Woodland. On the front-end the dropdown shows the colours in alphabetical order, which doesn’t match the order of the product images in the slider. The Specifics tab (formerly Additional Information) shows the colours in alphabetical order as well. Is there a way for me to have the order be custom, rather than by alphabetical order? Is there a plugin that might accomplish this? Or is it built right into Woocommerce core?
I just did a test and by ordering colour using the Custom Taxonomy Order NE plugin I can change the order the colours appear in the product front-end dropdown menu. It doesn’t affect the specifics tab at all.
Hi Zach
1. and 3. I’ve tried for about 30 minutes to see if I could fix the issue but without luck. This is related to WooCommerce + WordPress terms order.
2. Great that you have managed to solve.
Arlind
Thanks Arlind, appreciate you putting some time into this. Perhaps there’s a plugin out there I can find.
Cheers.
Hi Zach
Its not a problem sir, I was interested to know if this is related to our theme or not.
I can give you a “hard code” to fix that, but I don’t know if that makes sense to you?
Arlind
It doesn’t make sense to me, but I would be curious to see the code regardless.
Hi Zach
I’m sorry, I’ve tried it but it didn’t worked the way I’ve thought, it is completely different implemented. I would suggest to contact the plugin developer about this bug (Terms Order plugin developer I mean).
Cheers
Arlind
I will. Thanks again!
I just discovered this plugin: https://wordpress.org/plugins/wp-term-order/ it adds a numerical value to each term, which means it now sorts the terms automatically by how I have arranged them using the other term ordering plugins. I need 3 term ordering plugins which is a bit silly, but it gets the job done.
Voila: https://blueskylingerie.com/shop/men/saxx-vibe-boxer-modern-fit/
Hi Zach
Wow, thats great to see you’ve solved it but you are right, why do you need 3 plugins to achieve that?
I guess a response from Devs of first plugin will provide a proper fix for your specific issue.
Best regards
Arlind
Hello Laborator. I have seen that when people use WPML there appears a widget at the top (https://app.box.com/s/m9510lwscwnv52iodrz41f0h7j4k7y1j) and (https://app.box.com/s/ip4dn54yb0ulyfq36oseiibps0f4abui) There also appears this in the buttom: (https://app.box.com/s/ard586q3y165qglhu24p9mpbegql8z51). I dont want to use WPML, but i still want something like these widgets, the diffrent should be that when you press on the decired language. It changes URL to another site of mine. Meaning that i have the same site i 3 diffrent languages with 3 difrrent domains. But still i want the 2 language switchers, as i have attatched in the screenshots above. Look forward for your reply.
Hi ErikOestergaard,
This is not possible if you don’t use WPML widget.
Kind Regards,
—Ylli
