5242 comments found.
Hello, please, is it possible to hide the youtube PLAY button of the background video?
please see here: http://pixelking.ppg.br/clientes/procanal/
thanks
(I have tried to create an account in your support forum, but it will not submit the regiter form. I am in a hurry with my client now, I would be glad if you could leave the formalities besides in this case – I can send you the license by email if you want)
Now I realize that the youtube play button appears after the video has ended. So the thing actually is that the video is not looping. I set it to loop in Hero Type options. thanks
Please open a thread with your questions. We left you an answer regarding your registration issue.
thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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Hi, I couldnt register. All the 3 attemps I got the same message after filling the registration form: Access denied. You’re not authorized to view this page.
Hi,
please leave us a message via profile and include your purchase key. We will manually create an account for you.
Best Regards UT
I have sent. Thanks.
Hi! I think that you’r cool and you’ve made great job, BUT it’s 3 day I’m trying to understand how your theme works. It’s really great in demo BUT it’s really hard to edit. First of all please fill all content photos in it. It could be of bad quality BUT it should be. It will be much easier for most of your clients to edit it. Secondary, support forum is not good. For finding an answer you should look through 300+ pages. Combine it somehow! Fill it in theme documentation. I hope I’ll still thinking that you’r cool BUT/... .
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
And what I should do with your support forum?
Hi, is there any way to edit the mobile site look within the theme options? For example, if I wanted spacing of text to be different on the mobile than for the desktop site is that possible? The theme I am working with now does not give me that option and it is frustrating. I am thinking of switching to the brooklyn theme. Thanks.
Hi,
well there is no built in option for your goal. Means you need to create custom CSS with custom media queries.
Best Regards UT
Hey there, I think my site has broken on mobile since the update to 4.4.2. What steps can I take to troubleshoot?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hey there, I think my site has broken on mobile since the update to 4.4.2. What steps can I take to troubleshoot?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Talking about “moderm Agency” demo, please let me tell you i’m having lot of problems with the boxed video in the top of home page. I have no problems with firefox, while with Chrome, i hear the soundtrack but don’t see the box with the movie inside.
I have the same problem with my website and with your demo.
I have replicated the same problem on more than one pc (inside and outside my network). Every time with Chrome.
Do you have any suggestion? Thank You Maurizio
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Welcome, How can I add to menu navigation contact section ? I can’t see in MENU item Contact, but if I add manual link with #section-content it not work and not scrool to footer contact.
Hi,
set the newly added item to page instead of section 
Best Regards UT
cant get forum or support activated, incredibly frustrating, been an issue for a while.
Hi,
we left you an email.
Best Regards UT
Is there any easy reference sheet to see where the different styles of typography sit on the page?
Hi,
sorry we must have over read this message. I’m afraid that there is no such sheet. Sorry
Best Regards UT
Hi, i really like this theme. I erased the original Hero Caption Title from theme settings. Can you please give me the original code for the Hero Caption Title that rotates the text. Right now its only rotating my one line of text and i forgot how to rotate more phrases. Please help. Thank you.
Hi,
I just purchased the theme “BROOKLYN”
and my purchase code is invalid for the “revolution slider ” I do not manage to create a ticket for this problem with “THEMEPUCH” ( I can not create a ticket with my invalid code)
Can you help me please :/ Thanks Mariam
Hi, sorry for my english, i’m french and I not know well your language : / Do you have tutorials on video?
I have not found in the “Theme Documentation”
Thanks Mariam
Hi Mariam,
unfortunately the purchase code you received with our theme does not work with the theme punch slider. It’s a bundled item and we will maintain necessary updates.
However we have a documentation site here : http://faq.unitedthemes.com/brooklyn/
Best Regards UT
Hi,
I imported the demo 10, I wish the same thing as the demo N°10 ” Urban Agency” I have not found the answer in” apparence, theme option”: Here are my questions:
1 – There are 3 menu that appears, how to have only one? 2 – I want to change the links in Footer “powered by wordpress theme Brooklyn by United Themes” How do tot ? 3- Where and how to add the Pinterest logo in the footer ?
I hope you understand my problems :/
Thanks Mariam
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hi,
Thank you very much for your answer.
I do not understand very well English. I translate with google contradiction but I have not found the answers to my problem to your dedicated support forum … Can you please help me, to tell me how to do ??
Thanks, Mariam.
Hi Mariam,
in case you did not find an answer simply open a thread in our support forum and our support will come back to you as soon as possible with an appropriate answer.
Best Regards UT
Hello, I have a question. How can i put a porfolio element in a page? Thanks. Regards
Hi,
you need to make use of the shortcode provided inside the UT Showcase Section of the backend. Simply place it inside the page.
Best Regards UT
Hi, I bought your nice theme, but i cant make my social media links to work, is there a special code that I have to install? let me know, thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hi, How can I set a custom page as front page? Even if I go into Settings -> Reading, and set my page as front page I still view the front page created in the theme option.
And the responsive grid that shows portfolios have some properties in the style attribute that destroy the mobile layout
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hi, I want to ask few questions before purchase this theme:
1: For the effect in the front page for Hero Caption Title , is there any other effect besides the default [ut_rotate_words timer=”3500”]?
2: For the mobile site, what is the best fit dimension for the poster image/ can I use youtube video that same as desktop version?
3: Is there any more options that can control the mobile site i.e. not showing all contents in the front page (too much contents) / not all sub menu in the right hand corner buttom / or other mobile theme that can choose? IF NOT, can I use/ insert another mobile theme to replace the mobile theme?
4: What can I do if I want the website have multi-language, not just translate but different child website. Which plugin is supported/ suggested ? that can add a button or option at the top?
5: Can I insert FACEBOOK’s LIKE button / LIKE number for my fan page near the top menu or somewhere in the top front page? OR use any plugin?
I will definitely buy the theme if you guys can help me. Sorry for too many questions HERE, as I can’t register your forum before I got the license key.
Hi,
support only for verified customers sorry.
Best Regards UT
If my captioned questions that yours can support, then i will buy it. So?
Hi,
are you serious? You are using our software illegal and if we will provide support, you will buy it? You should better take care to get a license in meantime – reported.
Best Regards UT
Is there any more options that can control the mobile site i.e. not showing all contents in the front page (too much contents) / not all sub menu in the right hand corner button / or other mobile theme that can choose? IF NOT, can I use/ insert another mobile theme to replace the mobile theme?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
hello pre-sales questions, can we have a demo/pictures about your page editor/composer? I see your theme not work with visual composer. Regards, Fabrice Vermeulen
Is there a feature that allows users to zoom in “pinch on tablets” when reading posts etc?
Hi,
no there is no such feature available with the theme.
Best Regards UT
Hi! Thinking about buying this theme for film portfolio. Does it support custom video player? Will this theme work in godaddy wordpress platform?
Hi,
custom video players to not supported as long as they are not supported by wordpress. You can find a list here: https://codex.wordpress.org/Embeds – Custom Video Scripts do also not work inside the portfolio. Outside the portfolio they do.
Best Regards UT
Hi there, just purchased your theme, found it difficult to work with, would have been great if it had visual composer, or something like that, as a lot people dont know coding, and I couldnt find any docs on where to find the particular coding that was need for different elements, so if you dont install a demo page, then it would be almost impossible to set it up yourself without wasting a lot time, and even then it is still difficult to work around. 
Hi,
if you have difficulties with the setup do not hesitate to contact our support. You can also visit : http://faq.unitedthemes.com/brooklyn/ to get an overview of available shortcodes.
Best Regards UT
