Discussion on Brooklyn | Responsive Multi-Purpose WordPress Theme

UnitedThemes

UnitedThemes supports this item

Supported

2486 comments found.

leadclic

leadclic Purchased

Hi, the buttons “Add Custom shortcode” and “Add custom Icon” don’t work. It seems it is opening, but it remains black screen. It works with “Add Custom Button” but not with the other two.

Can you please help me?

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

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United Themes Team

Hi there, Thanks for the recent updates, it’s all looking amazing. I just had 1 general question – is there a reason that the files cannot be uploaded via the WP Theme ‘Add New Theme’? Whenever I try to upload the zip file, it never does it successfully – it just hangs. I’ve tried for weeks to find out why and can’t and also had help from our support team where our site lives on the server and they can’t work out why it happens also to them. I have had to do it manually via ftp and was curious if this was something that had changed and can’t be done anymore? Cheers!

I’ve tried help from the support forum without any luck.

Hi,

do not upload the ZIP file in this case. The theme has gone bigger with the last version since it’s now packed with Visual Composer. We recommend to unzip the theme and then manually upload the inner brooklyn folder manually onto your FTP into the following folder.

wp-content/themes/

Afterwards open your dashboard and activate the theme.

Hope this helps! UT

Hello, I’ve tried to register in the Support Forums but it keeps telling me that my username is invalid. I just need to know how to change the default template to always include the default sidebar on the right side of the page.

Hi Michael,

please leave us a message via profile and include your purchase code – we will manually create an account for you. Since there is no option to permanently assign the global sidebar yet ( coming with an future update ) – we need to provide a code change inside our support forum. Once you received a login from us, please open a thread and refer to this conversation and we will provide the necessary code change.

Best Regards UT

Hello, I sent a message from your profile page as directed and haven’t heard back yet – when can I expect to have a support account set up?

Hi,

leaving you an email now.

Best Regards UT

hello, i have a big problem with my frontpage. The Setup information is like “burned in” in every new page I post. please check: www.frshmediallc.com

How can I remove it?

This is the Text:

Setup Information Thank you for purchasing our theme. We hope you enjoy our product! If you have any questions that are beyond the scope of the help file, please feel free to contact us on our Support Forum at. http://support.unitedthemes.com

Information: There are no Pages are assigned to the menu yet! Please read the delivered documentation carefully. We recommend to start with the “Start from Scratch Setup” documentation part.

Useful links to start with:

Install required plugins Customize Theme Theme Options Set Up Your Menu

Not sure how to turn this item off.

Also I tried to register to the support forums but I cannot get my email or the registration to work.

Need help bad.

Thank you

Hi jessejay77,

please drop us a message via profile. Inside the message please include your purchasecode and we will manually create an account for you, so you can use this one for future requests.

We also recognized that you managed to remove the message, please let us know if you any further questiuons.

Best Regards UT

davekjazz

davekjazz Purchased

Can i create my Own Font-Awesome Icon? I see i can use icon=”fa-music” but can i create a Icon and can i use it after on my Site?

davekjazz

davekjazz Purchased

Thanks, yes i use Brooklyn Version 4.0.2 but i test it with this icon=”www.mycompany.com/icon.png”and the Image Unfortunately does not appear. Maybe the ut_service_box doesn’t support this?

Hi,

no it’s not supported yet but noted for a future update :)

UT

davekjazz

davekjazz Purchased

Ok, cool :)

Hello there :) I can’t access the support forum because I lost my access and the register form refuses my purchase code. How can I fix this ? I’ve some troubles with the showcase : When I create a video portfolio with iframe code from Vimeo, it does not appear in the showcase when the page is loaded. And when I create gallery portfolios and on the website when I click on one of the gallery thumbnails, the popup appears but it is not navigable between each gallery pictures of the showcase. I don’t understand what goes wrong :-/ Last thing, when I create a front page with slideshow and I put the hero caption title inside, only the slider appears but not the caption title. Is it normal ?

Thanks by advance ;)

Hi,

since we can only provide support for validated customers please message us via profile and include the purchasecode in there. With the help of the code we are able to send you the credentials for your account. Once provided please open a thread regarding your issue inside our support forum.

Best Regards UT

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