28310 comments found.
Variable product *SELECT options bug fixed yet? Firefox is displaying a product category with wrong styling while the other browsers are fine!
Hi again, we have uploaded a quick fix here: https://www.dropbox.com/s/pm6wxyysgc3ob9o/add-to-cart-variations-quick-fix.zip?dl=0 
hi! I can’t see any products on the homepage (the shop page is the home page) but they do show up on product categorie pages or product pages
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support
Any news on the options/variation quick bug fix?
Hi again, we have uploaded a quick fix here: https://www.dropbox.com/s/pm6wxyysgc3ob9o/add-to-cart-variations-quick-fix.zip?dl=0
Just got this theme and instaling it on a fresh install of WP with Woocommerce and I get this when I install the theme.
Installing Theme from uploaded file: themeforest-5484319-flatsome-responsive-woocommerce-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Hi there, you are using the wrong zip file. You need to unzip the main zip file to find the theme zip file.
do you know what might causing this off aligned box and dropdown menu? here’s image link
http://imgur.com/sCKG6bnHi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support
Hello brother, i want to make search bar width more…kindly let me know the css for that? regards
I am using full width navigation header….
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support
is there a way to add coupon field on checkout page right below your order total amount?
Hi there, sorry there is currently no option for that.
Flatsome doubled the loading time for our Woocommerce shop even with all plugins disabled. Their technical “support” hasn’t been remotely helpful. If you care about speed, you should look to a different theme. I’d be more than happy to revise this comment if their customer support ever gets back to me about the issue.
Hi there, really sorry for late reply. Are you sure it is the theme that’s causing it? Is it faster if you change theme? Try our demo site and check how fast it is. There should be no speed issue with the theme. There could be hosting/configuration issue. Do you have a ticket ID so we could continue the discussion there?
Yes, we’re sure. We’ve disabled everything but woocommerce and your theme. There could be a hosting issue except we tried your demo and the slowdown is there as well : http://flatsome.uxthemes.com/?wc-ajax=get_refreshed_fragments is adding over a second to the loading time. Switching from your theme eliminates the slowdown. Maybe a second isn’t a big deal for some but it’s important to us. Michael responded to our support request and has escalated it to one of your developers. Thank you.
Hi, do you maybe plan to add in header and also on checkout page
Here are the infographic http://assets.entrepreneur.com/article/1392156049-how-get-customers-trust-exommerce-business-infographic-2.jpg?_ga=1.198539439.123622282.1429735641This will very help us.
HI there, I’m sorry but I don’t understand what you mean. Do you have a better example?
Why does your theme not show up in Envato toolkit as needed to be updated? i have 2.7.6 and its shows no updates? when you are on 2.8.2
Hi there, I would not trust the Envato Toolkit plugin. It’s an old and outdated plugin. Take a look here on alternatives to update the theme: http://uxthemes.helpscoutdocs.com/article/77-how-do-i-update-the-theme
Hi, I bought this theme and wanted to upload the theme zip file to my word press. But I can’t install the theme. I’m happy, If you help this issue for me. Thank you.
Hi there, you need to upload the correct zip file Did you figure it out?
How admin will be notified if a user send an inquiry via contact form?
Hi there, we use Ninja Forms for forms. You can learn more about it here: http://docs.ninjaforms.com/?docs=true
Check the ‘Emails and actions’ section.
Hi,
So I added the image element on the page, and now I want to add alt text for this image, but it seems like its impossible??
How can you say the theme is SEO friendly If i cannot add the alt text for images??
Hi there, the ‘title’ attribute is the alt tag on the images. Did you add a title? [ux_image title=”Your alt title here”]
We also lost the ability to select options, it just adds the product to the cart, we double checked the settings per your documentation. This needs to be fixed asap as imperative for our business.
Hi there, we’ll have a quick fix ready by tomorrow early. Could you just disable the add to cart button in grid meanwhile? Then the customers go to the product before adding to cart.
Hi again, we have uploaded a quick fix here: https://www.dropbox.com/s/pm6wxyysgc3ob9o/add-to-cart-variations-quick-fix.zip?dl=0
Ok, well we’re still having issues?
Honestly, I’m very disappointment in how this theme has been, also on delay of support
Can you get me refund?
Hi there, you need to ask Envato for a refund: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Did you try ask support@uxthemes.com for support? Or only here?
We also lost the ability to select options, it just adds the product to the cart, we double checked the settings per your documentation
We need this fixed asap as our business depends on vaiations. Thanks
*variations
Hi there, we’ll have a quick fix ready by tomorrow early. Could you just disable the add to cart button in grid meanwhile? Then the customers go to the product before adding to cart.
Hi again, we have uploaded a quick fix here: https://www.dropbox.com/s/pm6wxyysgc3ob9o/add-to-cart-variations-quick-fix.zip?dl=0
Since update Variations are not showing image when selected any idea’s?
Hi there. Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support
Regards
Hi there, this will be possible in a future version of the theme
Hi, I’m having some troubles with the shopping cart icon (Don’t change when I upload icon) and the cart dropdown (when a user add a product on the shopping bar). Can you help me? I sent an email months ago but still no answer.
Hi there,
Have you tried add or remove something to the cart? That should update the cart cache.
Seems like you have caching problems on your site. Could you try contact your host and check if they know how to fix it?
Hello Again,
Is it possible to show animated GIF on the sliders? I tried adding one and it became a still image
Thanks, Ron
This could sometimes solve the no auto-start of video on Apple devices Thanks
Hi there, we’ll take a look and have this fixed in next version
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