820 comments found.
When i write, there is no space between < p > and i see all the text join. Are there any solution in the options to set more space between < p > in a text? And if there aren’t, what css code can i set?
Hello,
In your WP admin -> Select Options -> Global Options -> set top/bottom margin for your paragraphs to create some space between them http://screencast.com/t/nDHzCry0U
Select
Hello.
I don´t know how to make that appear in this gallery: demo.select-themes.com/nouveau/image-gallery/ the following options :
. That appears the text under the photo in the lightbox (prettyPhoto): . The Play option . Thumbnails inside the large photo
What are the options that I have to choose to get this functionality in my gallery?
Thanks you very much
Hello,
This is Image Gallery element from Visual Composer (type image grid). It’s set to open images in a lightbox (PrettyPhoto on click) http://screencast.com/t/fgCsNdXpQA and for each image, in your Media library, you should enter a caption that will appear below the image in a lightbox http://screencast.com/t/aqrBPXkmRqR
Select
Yes, I knew about that, but I think that must have a big compatibility problem between the “Pretty Photo” plugin and the last version of the theme or maybe the last WP version
We don’t have this reported, and Image Gallery element is working fine within latest theme version and WP. No problems with default pretty photo functionality there.
Do you maybe use some additional lightbox plugin, maybe that’s causing the conflict? If no, please submit a ticket to https://select.ticksy.com
Open private ticket, and leave the link to your site and WP admin access, so our support agents can check this for you.
Select
hi, can you please help me with ticket #680783? It’s been 4 days already. Thanks
Hello,
The ticket has just been answered, check ticksy please, and continue the further talk with our agents on ticksy if necessary.
Select
Hi there – just waiting on a response to ticket #683285. It has been a few days and it is somewhat important regarding a Nouveau themed site being hacked.
Hello,
Just contacted support, an agent has been assigned to your ticket, you should hear from them soon on ticksy.
Select
Thank you!
You’re welcome.
Hello Select,
I need to optimize my website and the website grader is showing me an obscene amount of “Page requests” > 106 and “Render Blocking”... Can you please help me with that issue?
Thank you in advance,
Johnny
Hi Johnny,
We recommend testing your site’s performance on https://gtmetrix.com/ and https://developers.google.com/speed/pagespeed/insights/
After it, please submit a ticket to https://select.ticksy.com with a link to your site and test results, so our support team can test your site’s performance, and provide the tips for achieving the best possible result.
Select
Hi, i have problems with paddings and white spaces, because when i charge one page, there are no padding and no white space until i press F5, and i see all correctly.
This happends in explorer and mozilla with last versions. I’m using a multisite with your theme.
Help me please.
Hello,
Can you please submit a private ticket to https://select.ticksy.com , and include a link to your site so our support team can inspect this.
Select
I wrote a private ticket in the website that you sent me 1 week ago and i don’t have any answer.
Please help me, now is urgent.
Hello again,
Apologies for this. Please tell us the ID of your ticket to check it’s status?
Select
How long to the next update? its outdated since a while! or is any further development stopped? please let me (us) know 
Hello,
Thanks for your message. The updates for several themes including Nouveau are in preparation, and will include the latest WooCommerce compatibility and Visual Composer’s latest version.
Can’t tell the precise date of releasing, but should be soon.
Select
Hi I submitted several questions 2 days ago and haven’t received a response yet, (one being very important – I don’t think my demo import went as it should as the Home page elements are all messed up and Visual Composer won’t install). Please let me know when to expect an answer. Thank you!
Hi,
Usual response time is within 24 hours, but delay this week is caused by national holiday back here. Anyway, you can send us here your ticket ID so we can check its status.
Select
Hi, It’s been 3 days since I first wrote… My tickets are #673962 (most important!), #673985 and #673978. But the first is the most important (the others could wait) because the import didn’t go right and my theme is not showing up right so I can’t proceed with design. Thank you!!
Hello again,
the agent has been assigned to your ticket (this most important one), you should hear back from them soon on ticksy.
Select
Hi There,
I can’t seem to upload a video from the video section of the slider however when I paste the code onto the text it shows up. Now I want to put the text popping up just like the demo when the slider video comes up. However the video is set above the text and the text doesn’t show up at all how do I get the text to fade in exactly like the video?
My second question is that when I upload an image to the slide I want it to be full screen so I enlarge it to fit into the box however when I save and preview it my photo is all blurred when the resolution for the photo is actually great.
Hi,
Could you please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at these issues and see what they can do to help.
Select
I do not say thank you I just buy a new theme !!!!! and walk it this one have a good day !!!!!
Hi,
We’re very sorry about this. We have been low on resources for the past few days. If you would like to send us your ticket ID, we will assign it to a member of our support team to be handled with the highest priority. Again, we’re sorry for any inconvenience this might have caused.
Select
Hi—We purchased the theme and I was wondering how it would be possible to get an update for the packaged LayerSlider plugin?
Hello,
Latest version of our Nouveau theme (2.1.1) includes the currently latest released version of Layer Slider plugin (5.6.2).
Which theme version and plugin version do you have?
If you have older version, you first need to update theme to the latest version :
You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate nouveau.zip
3. Extract nouveau.zip and locate nouveau folder
4. Copy/Replace the content of nouveau folder to /wp-content/themes/nouveau folder of your web site.
and then you can update the plugin to the latest version as well : make sure main theme is activate while performing the following steps (not child theme!) :
Go to Plugins -> deactivate and delete Layer Slider plugin. You will see a notification at the top of your WP admin that this required plugin is missing, click on it to install and activate it again, and you will have the latest version.
Prior the update, we recommend exporting your current slideshows, and importing them back later.
Select
Hi,
I’m very interested on your template, however I have a few doubts.
1- On Shop page instead of Page 1,2,3… is it possible to have the products appearing like a lazy load effect and then have a button “See More Products”?
2 – Do you recommend any search plugin that allow to have more search options like: by brand, by name, a-z?
3 – On Shop page you show a price filter, is it possible to add more filters, like the products attributes?
Thank you for your time.
Hello,
1. Unfortunately, no, you can only set all your products to be shown initially on your homepage, so you don’t have pagination at the bottom.
2. We haven’t tested any within our theme, so we can not give a recommendation for this one.
3. This is native WooCommerce widgets for price filter. You can add attributes to your products, and then use default Layered Navigation Widget to add filter based on some attribute.
Select
Thank you for the reply.
Regarding point 1, is it possible to show let’s say 20 products on Shop page and a have a load more button instead of pagination?
Unfortunately no 
is there a plugin that can be used to achieve this?
You could look online, we can not recommend any specific since we haven’t tested this, sorry.
Hi i have a probleme for my logo
the theme in the header does not recover my logo I had not had a problem on your theme now why problem with the update? ; (
Hi,
Could you please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at the issue and see what they can do to help.
Select
My client expects its site and the theme does not work !!!!! conflict of visual extension deal !!!! and from touch and slider layer !!! go to my ticket please !!!!!!!!
Can you please tel us the ID of your ticket?
Private Ticket #667750
please update your ticket with correct credentials for WP login, our agents can not access your WP admin.
Can you please answer my support ticket?? #661289 – there’s a problem with the visual composer plugin and the layer slider and it’s very urgent by now (I’m waiting for 4 days and haven’t got any answer from the support)
Hello,
The ticket has been answered, check ticksy please.
Select
Yes, thank you. But now, there is another problem.. (same support ticket)
The ticket will be answered as soon as possible, it’s currently being processed.
Hi there, how can I make the image captions visible in lightbox of the image gallery?
Hello,
Please submit a ticket to our support team at https://select.ticksy.com , so they can offer some solutions for this if possible.
Select
Hi, i installed demo content and the IMAGE GALLERY – SELECT GALLERY is not working as the demo on themeforest, mine does not open as a slider, it opens as a grid, wwith 2 rows. HELP PLEASE!!
Hi,
Can you please submit a private ticket to https://select.ticksy.com , and include a link to this page so our support team can have a look. Thanks
Select
Ticket Sent!! Thanks
No problem, thank you for following up on this.
Hey, good morning! any update on my ticket support?
Hi again,
Can you please tell me the ticket ID to check up on it? Thanks
Select
Ticket #657006
The ticket has been answered, please check ticksy and continue the conversation there with our agents.
Select
Thank you!! i already answer again, with my question!! please help me!!
No problem, you’re welcome.
It’s been answered again. Note that we have to respect the tickets arrival times, so we can not answer immediately on each ticket.
Ok, thank you, already sent again my concern! thnks
Okay, thanks for the understanding, please continue conversation with our agent on ticket.
HI there, my ticket is #656224 and its very urgent if you could help me out!! Thanks
Hello,
Please check your ticket and respond to our support team there on ticksy. Thanks
Select
Hello,
Do you plan to make an update to the theme ? Thank you
Hello,
Yes, of course. The theme update is planned and in preparation, I just can’t give you the precise date when it will go out.
Select
Hey there! I know my support expired already but I have a question.You have to please let me know how we can arrange that.My question is concerning the blog.I want one category not to be displayed on the blog page because I use that category to display jobs.I cannot display the articles via short ode,it needs to be the blog itsself because I need the filter header.Can you please tell me a way how to hide one category on the blog itsself? Thank you very much in advance! Angi
Hi Angi,
The idea can be this: you can divide you posts into two main categories : blogs and jobs for example. And all real blog categories can be subcategories of blogs category. Then, You can go to Pages -> Blog page, and under Categories set it to display posts from Blogs category only. It will include all subcategories then as well.
Select
the Quode Slider doesn’t play in Safari. Any pointers on how to resolve?
Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Select
