Hello,

Yes of course, you can add whichever slider you want at the top of this ‘Case Study 2’ page as well

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Hi,

Usual response time is within 24 hours, however, delay is caused due to national holiday back here. Anyway, we’re back to fullspeed now, you can send us here your ticket ID so we can check its status.

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Hi,

Thanks for interesting in our theme.

When it comes to Mail Chimp, please note, our theme is compatible with Contact Form 7 plugin which can be integrated easily with Mail Chimp service.

And we can confirm that answer to all of your queries is positive.

Here is complete list of our custom shortcodes that are integrated in Visual Composer page builder graphic interface: http://grafik.select-themes.com/documentation/#!/custom_shortcodes

Hopefully this was helpful a bit to you.

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Hi,

You can perform demo import following steps from here: http://grafik.select-themes.com/documentation/#!/getting_started_importing_demo_content

If further assistance is needed, please submit a ticket at http://select.ticksy.com and our agents will assist you.

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Hi!!, thank for the answers, where can see the ticket, i bought the template by http://themeforest.net/.

thank!

Hello,

Did you install our theme on your WordPress installation? If yes, then you can follow the steps explained here, to import our demo site, so you can easily modify it for your needs http://grafik.select-themes.com/documentation/#!/getting_started_importing_demo_content

If you still need help with it, submit a ticket to https://select.ticksy.com

you need to register there with your email, and then to open a private ticket in Grafik theme section, using your purchase code, and our support agents will help you.

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Hi,

You can find here instructions how to install Grafik theme: http://grafik.select-themes.com/documentation/#!/getting_started_installing_grafik

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Thank! por the answer.!!!!!

You’re welcome

Hi,

If you mean the Metro gallery portfolio single, then on our metro gallery page there are also plus symbols, as you can see on this link: http://grafik.select-themes.com/portfolio-item/wooden-business-card-concept/

However, if you mean this: http://grafik.select-themes.com/portfolio-metro/

This is a portfolio list set to the masonry type, not a portfolio single item like the link above. To create this type of portfolio list, you need to add a portfolio list shortcode to your page and set it to the Masonry template: http://screencast.com/t/hffXQ3TKa9

Hope this helps.

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Hi,

Sorry about the delay, we have been low on resources for the past few days. Could you please send us the ticket IDs of your tickets so we can forward them to our support team.

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Hi,

We have notified our support team. They will take a look at your tickets and get back to you as soon as possible.

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Hi,

Please try going to your home page from the back-end and checking that the page template is set to “Full Width”: http://screencast.com/t/XkdzJcdpjm

If this doesn’t help, please submit a ticket to our support forum at https://select.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.

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Hi,

After you purchase the theme you can submit a ticket to our support forum with this request and our support team will provide the psd files that we have for the Grafik theme.

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Hi,

Sorry for the delay. We have been a bit low on resources for the past few days. Could you please send us your ticket ID so we can assign it to a member of our support team to be handled with high priority.

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Hello, sure, is Ticket #670587, Ticket #670630, Ticket #671330

Hi,

Thanks. Our support team will get back to you as soon as possible.

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Hi,

unfortunately, there is no way to order categories in a filter in custom fashion since categories doesn’t have menu order field, as regular post has.

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Hi,

thanks for your interest in our theme, glad that you like it. Grafik comes with recent version of Visual Composer and we are regularly updating it.

However, some of it’s features are disabled, because either we already have that feature developed or it isn’t blending with our theme in a perfect way. All features that are disabled can be enabled with little coding knowledge and with help of our support staff.

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Hi,

For some reason icon fonts are not loaded on your installation. Could you please submit a ticket on https://select.ticksy.com/ and past us your site url with temp admin access, so our support could take a look?

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Hi there! I figure it out that the error was because of the old 5.3 php version which was by accident install on server instead of 5.4/5.5 (which I installed).

Thanks for updating on this!

Hello,

In your WP admin, go to Appearance -> Customize, and under Site Identity you can upload the favicon for your site

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Thank you!!!!!

You’re welcome!

Hello,

Please read this link on how demo content should be imported http://grafik.select-themes.com/documentation/#!/getting_started_importing_demo_content

Just make sure, that you have activated Select Core plugin that came within our theme, since it’s required for theme to word properly.

If you still can not import demo, please submit a private ticket to https://select.ticksy.com , and include a link to your site and WP admin, so our support team can help with it.

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Hi,

Yes, there are a lot of links on our demo home page because this page displays all of the functionalities of the theme and links to all other demo pages in the theme. Unfortunately there is no fix for this, but since there are little chances that a standard website will be displaying as much content in the menu, this should not be an issue on production websites.

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Hello again,

No, no, not user/site visitor!

You – the site admin/creator In admin area, you have the option to choose the appearance of your header, should it be always visible or appear from right. The way you set it – that’s how all visitors will see it.

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Awesome, thanks! Can’t wait to get onto it!

You’re welcome Hope you’ll enjoy working within our theme.

Hello,

Thanks, glad you like it. Yes, it’s possible to use anchor functionality and create a one page site

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Hi,

Thanks for your interest in our theme.

Yes you can use videos instead of static background images. This vertical slider was created with the revolution slider plugin that comes with the theme. The revolution slider provides options to use YouTube videos, Vimeo videos, and self hosted videos via HTML5 in the slides: http://screencast.com/t/BslWED9nbT

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Hello,

This was intentionally made this way – mobile header is created separately, and displayed only on smaller devices, when regular header has been hidden. You do not have two menus on your site at once.

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hi thanks for answer, in fact, there is only a small bug due of the sticky header, between something like 600 and 700px, the normal header is shown 2 times , as my menu has 8_9 menus, it’s seems pretty messy.

Eg : I reduce the size of the screen and the normal menu is shown on the slider and on the top of the normal header, it’s pretty strange, but it happens only for 600-700px so it could be ok but if there is a way to fix this sticky menu on the top of the page at this px range, it would be great,

Best regards, Franck

Understand. Could you please submit a private ticket to https://select.ticksy.com , and include a link to your site, and our support agents will provide you with the fix for this issue.

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