3572 comments found.
Hi guys,
Thanks for the earlier support! I’d like to know how I can change the logos in the bottom right corner where the transport logo’s like Fedex etc are located. Also I have a range of products with their own product number. When I add a new product the system gives this product their own number. is there a way I can change that to?
Kind regards, Jonathan Salm.
Hi Jonathan Salm
To add those logon in the footer just copy this structure of HTML:
<ul class="payment-methods pull-right">
<li>
<a href="#">
<img src="http://themes.laborator.co/aurum/tech/wp-content/uploads/2014/11/ups.png" alt="ups" width="19" height="22">
</a>
</li>
<li>
... other link
</li>
</ul>
So for each entry repeat this structure:
<li>
<a href="#">
<img src="link-to-your-image.jpg" alt="img-name" width="19" height="22">
</a>
</li>
And so on, then paste the code in Theme Options > Footer, like shown here:
As for your other question, this is related to WooCommerce functionality so its better if you address this question to their forum.
Hope this helps you.
Best regards
Thanks for the reply!!
Ive done as you said but the image isnt shown yet. I uploaded it to transmit so that souldnt be the problem i guess.
Heres the code i made:
Hi Jonathan,
Can you please paste on Pastebin your entire code that you have used there, then send me the link and i will check if you have made any mistake there.
Kind regards,
—Ylli
Thanks, but I fixed it already. My new question regards the footer. There’s some products showing as; Brands and woman shop with a list of products as shoes, jeans, dresses etc. I’d like to remove this but I can’t figure out where to find it.
Kind regards,
Jonny.
Hi Jonny,
You can find that part by going to Appearance > Widgets
Kind regards,
—Ylli
Hi, First of all , its a very nice and clean Theme. Is it possible to change colour of mini cart quantity cycle from purple to red easily ? where can i find it in css ? Maybe the button colour of refresh cart button also ?
Thank you.
Hi done79,
You can change theme skin by going to Laborator > Theme Options > Theme Styling 
Kind Regards,
—Ylli
Hi, It says I have been Paid $129 for three orders through paypal. but then I go to the paypal, I haven’t actually got anything in there.. Is there someway I am meant to set up my paypal properly, Where has the 129$ gone… Is it possible to just get it paid direct debit..
Thanks Kathy.
Hi Kathy
It might be a configuration problem in your WooCommerce settings or something else because WooCommerce payment methods are not affected by our theme and thus if you think this issue is not in your site then contact WooCommerce forum and ask for a solution about it.
We are not able to help you with PayPal integration because I personally never used it because I don’t have any business to sell things online.
Best regards
Hello hope you are having a great day!
First off i just wanted to say this is a great theme and i love the functionality you did an amazing job!
Now, I am having an issue with my Purchase code, every-time i try to place it into my auto updates layer slider it tells me it is invalid. This is the code i am using e9f97323-4d34-4741-8ee7-f82d2477d70b.
I appreciate the support and the help, hope you have a great one! TTYS
Hi joshuabirge,
Thank you for your kind words 
Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.
If any of theme required plugins has released new update after the date that we released Aurum 1.8, we will include the latest version of that plugin in the next update.
You never need to buy any premium plugins that comes with our theme
Kind Regards,
—Ylli
after update theme and wordpress, my backend site look abit wired and mail function doesn’t work. http://www.raferrithai.com/
Hi ohsu,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer 
Or maybe send us a screenshot of the problem, you can upload screenshots on this site if you don’t know any other service.
Kind Regards,
—Ylli
Regards, OHH
Hi ohsu,
1 and 2: Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
3— Maybe you can give a try this plugin WP Super Cache, it will make your site a bit faster 
Kind Regards,
—Ylli
Hi,
I’ve purchased in january this theme. My purchase code is:64639bd7-2041-4574-928b-82322cf9e8ee
All works fine, but I have a problem. When I add a product with a long text title, the chekout page disconfigured, I mean, the table that apears on the right side doesn’t fits correctly. Can you check it? Thanks, Sua Estudio
I recently purchased this Aurum theme and I have installed it and followed all of the install instructions (both the ones that are written and the ones on the YouTube video, however, I can’t seem to get the demo Jewelry theme to fully upload to my website. I have installed it at www.dallas-embroidery.com/utay and only the header part looks like it has uploaded, but the read of the home page hasn’t uploaded, as well as all of the products that are on the sample theme. Can you please let me know what I must do to get the entire sample site uploaded onto my site? Thanks.
Hi bateseric,
Please go to Settings > Reading, and leave those options as you see.
Kind Regards,
—Ylli
ylli, how do I create a page for my products? The options I see when creating a page are as follows: “Default Template”, “Contact Us”, “FAQ Page”, “Full Width Page”, & “Welcome Page”. My site is currently up at www.dallas-embroidery.com/utay, and you will see that I have a category named “Products” with a subcategory named “Fine Jewelry”. I would like to add products to the subcategory “Fine Jewelry” and add products to that subcategory, and then have the products show up in a product listing page format. Please let me know. Thanks.
Thank you – that helped. I am having one more issue now. For the subcategory “Fine Jewelry” (located under “Products”), I would like to specify products that will only show up on that page, however, right now, all of the products are currently showing up on that page (please see http://www.dallas-embroidery.com/utay/products/fine-jewelry/). How do I make it where I can pick which products will show up on which pages? Thanks.
Very helpful once again. Thank you. One more question. As you can see at the footer of my page, I have added Text Widgets, but for some reason one of the widgets shows up lower than the other text widget. How do I get them to be the same height?
Please let me know. Thanks.
Thanks for previous response. How do I activate bread crumbs?
Hi bateseric,
Please use this plugin Breadcrumb NavXT.
P.S: Note that the answer may already be posted so search within the forum before asking a question, there is a chance that you will find the same question answered 
Thanks for your understanding!
Kind regards,
—Ylli
Thank you—I have downloaded and installed it. The breadcrumb shows up on the right side of the screen, and I would like it to be on the left side of the screen instead. I searched the forum but haven’t seen any threads regarding the location. Could you please tell me how to move it to the left? Thanks.
The site is www.dallas-embroidery.com/utay
2 questions about Testimonials: 1) Is there a way to remove the title from the testimonials? I want only the testimonial to show up—I don’t want the title of the testimonial to show up. 2) How do I get it to where my customer can write their own testimonials, and then I can go and approve them so that they show up on the Testimonials page?
Hi bateseric,
About the Breadcrumb question. Can you please add the code below to Custom CSS
.container.page-title-container .col-sm-6:last-child .breadcrumb {
float: left;
}
.container.page-title-container .col-sm-6:last-child {
width: 100%;
}
@media screen and (min-width: 768px) {
.container.page-title-container .col-sm-6:last-child .breadcrumb {
margin-top: -55px
}
}
Testimonials:
Can you please add the code below to Custom CSS
body.page-id-427 b {
display: none;
}
This is not possible on our theme.
Kind regards,
—Ylli
Ylli,
I added both snippets of code that you have provided for above to Custom CSS, but both issues are still apparent. The breadcrumb still is on the right side of the screen, and the Title of the Testimonial is still there. Also, I am having problem with coloring regarding my menu links. 1) when I click on one of the menu links, the background behind the link turns black - i don’t want this color to change at all when clicked. 2) When you scroll down the subcategory options, the background behind the link also goes black - I would like to be able to change that color to something of my choice. Please advise. Thanks.
Hi bateseric,
Can you please paste all your CSS codes that you have added on the Custom CSS on the Pastebin page, then send me the link and i will check if you have made any mistake there.
Kind regards,
—Ylli
Here is my custom CSS code: body {
}
header.site-header .header-menu .logo a { padding: 40px 0 !important; }
header.site-header ul.nav>li>a, header.site-header div.nav>ul>li>a { font-size: 14px !important; }
header.site-header .full-menu.menu-centered .main-menu .nav { text-align:center; }
header.site-header ul.nav li.sub-visible>a { background-color: transparent !important; }
header.site-header ul.nav>li:hover>a, header.site-header div.nav>ul>li:hover>a { background: none !important; text-decoration: underline; color: #00078d !important; }
.sidebar.widget_text.text-5,.sidebar.widget_text.text-3,.sidebar.widget_text.text-4 { padding-top:50px; }
header.site-header ul.nav>li>a:hover, header.site-header div.nav>ul>li>a:hover { color: #00078d !important; } .page-container .wpb_content_element.lab_wpb_products_carousel .owl-buttons .owl-prev, .page-container .wpb_content_element.lab_wpb_products_carousel .owl-buttons .owl-next { background-color: #00078d !important; }
header.site-header ul.nav>.current-menu-item:hover>a, header.site-header div.nav>ul>.current-menu-item:hover>a { text-decoration: none !important; }
header.site-header ul.nav>li>a:after, header.site-header div.nav>ul>li>a:after { background: #00078d !important; }
nav.nav-growpop a:hover .icon-wrap { background-color: #00078d !important; border-color: #00078d !important; }
footer.site-footer { background-color: #EEE; background-image: url(http://themes.laborator.co/aurum/jewelry/wp-content/uploads/2014/11/map.png); background-position: 100% 20%; background-repeat: no-repeat !important; }
.sidebar.widget_text.text-5, .sidebar.widget_text.text-3, .sidebar.widget_text.text-4 { padding-top: 0px !important; }
.container.page-title-container .col-sm-6:last-child .breadcrumb {
float: left;
}
.container.page-title-container .col-sm-6:last-child {
width: 100%;
}
@media screen and (min-width: 768px) {
.container.page-title-container .col-sm-6:last-child .breadcrumb {
margin-top: -55px
}
}
body.page-id-427 b {
display: none;
}
Please let me know the answers for all of the 3 above questions from my previous post. For some reason some of it is now crossed out, but I didn’t cross those things out. I still need those answers please. Thanks.
I now see the issue with the link coloring issue. When I go to change “Link Color” under “Skin Colors” in “Appearance”, it changes the color of the link text, the color of the background behind the link when I click on the link, and it changes the scroll down background behind then link when scrolling down a dropdown menu.
I would like to know if there is a way to make all 3 of those colors different. For the link text color, I would like that to be black. For the color that shows up when I click on a link, I would like that to be transparent, and for the scroll down background color for subcategories, I would like that to be a slightly darker grey than the main background color of the website. Please advise. Thanks.
Hi bateseric,
As for the CSS issue, can you please paste all your CSS codes that you have added on the Custom CSS on the Pastebin page, then send me the link and i will check if you have made any mistake there.
After we fix this problem, we will continue with the other questions 
Kind regards,
—Ylli
Ylli,
I have pasted the custom CSS at http://pastebin.com/7JxxXi0B.
Hi bateseric,
Your problem was because you have pasted the CSS code with the pre tags, probably you have copied the code from email and not from here.
So please replace all the code on your Custom CSS with this new one http://pastebin.com/Kw9VC6Qi
Kind regards,
—Ylli
Thank you. That worked for the breadcrumb. Now could you please help me with the link / background color issue as well? Thanks.
Just following up to see if you were able to help me with the link/background issues described above please. Thanks.
I have uploaded 2 images to the website so that you can more clearly understand what I am needing:
http://www.dallas-embroidery.com/utay/utay-blackboxissue.jpg http://www.dallas-embroidery.com/utay/utay-scrollissue.jpgLet me know if this makes more sense. Thanks.
Hi bateseric,
Can you please add the code below to Custom CSS
.nav > li > a:hover, .nav > li > a:focus {
background-color: transparent !important;
}
header.site-header div.nav > ul li ul li:hover > a, header.site-header ul.nav li ul li:hover > a {
background: gray !important;
color: #000 !important;
}
P.S: You are using an old version of our theme (2.8) and the latest version for the moment is (2.9), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:
so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
Kind regards,
—Ylli
I have updated my version of the theme as per your instructions. I still have 2 issues though:
1) When I click on a main category, the black box still appears (http://www.dallas-embroidery.com/utay/utay-blackboxissue.jpg)
2) How do I change the color of the breadcrumb? I tried adding some code to change the color in the Custom CSS field, but I was only able to change the ”>” between the words—and not the words themselves. (I have since removed the code that changes the color of the ”>”)
Hi again,
1. Adding the following CSS to the Custom CSS should fix your issue with the black box:
.nav > li > a:hover, .nav > li > a:focus {
background-color: transparent !important;
}
2. Use this code for the breadcrumb:
.breadcrumb span, .breadcrumb {
color: #ff0000 !important;
}
Kind Regards,
Art
I added both of those pieces of code to my Custom CSS, and nothing changed for either problem. Please advise.
Hi bateseric,
Can you please paste all your CSS codes that you have added on the Custom CSS on the Pastebin page, then send me the link and i will check if you have made any mistake there 
Kind regards,
—Ylli
I pasted it there. Please let me know. Thanks.
Hi bateseric,
You have pasted the code with pre tags, probably because you have copied the CSS code from the email and not from here.
So here is your fixed code: http://pastebin.com/PyFxaBnL
Just copy and paste the code inside that page to your Custom CSS 
Kind regards,
—Ylli
Ahh - I see now - no more pre tags from now on! Works great, thank you.
I have 2 more things—this should be the last 2 things I need, and then hopefully no more questions.
1) When I would go to edit a page, I believe there used to be a location where there was a tab for “Custom CSS” that was specified for each individual page (besides the Custom CSS link on the left menu section). Well, there is no longer that Custom CSS tab on my Pages when I go to edit them, and I currently have an issue on the “Testimonials” page when viewed in the Mobile version. I remember having added Custom CSS to that page adding padding to both sides of the lettering so that it would be more pushed towards the center. I want to remove that Custom CSS (from that page only), because in the Mobile version it currently looks terrible. I now know to edit the CSS in the Responsive part of the Custom CSS page so as not to affect the Mobile site, which I have done, but I still need to remove the Custom CSS from the Testimonials page—but the Custom CSS tab is no longer there when I edit the page.
2) I recently had an update to my Wordpress version and my Theme (the update you emailed me), and after updating both of these to the latest version, it seems that they have made a small adjustment to my “Contact Us” page. Down at the bottom left of the page, under where it says “OUR ADDRESS”, it has moved all of the text over to the right. I would like this to go back to being centered under “OUR ADDRESS”.
Thanks.
Hi bateseric,
1— This happened because WordPress made some changes. But don’t worry, we will update Aurum tomorrow and that tab will appear again on your site.
2— This is happening because you have added this CSS:
@media screen and (min-width: 1200px)
p {
padding-right: 120px;
padding-left: 120px;
}
Kind regards,
—Ylli
One last question. I have changed the background of my website (www.dallas-embroidery.com/utay) to be a black background. The issue I am having is on the mobile site. The drop down menu just to the right of the company logo is also in black, so you can’t see it. How do I change the color of the drop down menu?
Thanks.
Hi bateseric,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
I am interested in purchasing the Aurum Jewelry theme, but I wanted to know if the main menu links in the header have the ability to have subcategories with a dropdown menu. Please let me know. Thanks.
On the “contact page” how do I make the google map responsive on mobile?
I am having problems with the zoom. When I hover the viewer it doesn’t show where the viewer is and it won’t allow me to see parts of the image. I have resized the view thumb to the same ratio as the image but it still doesn’t line up properly. I would also prefer if the zoom could go over the top of the original product image if possible.
It’s okay I worked it out.
Hi,
Any idea why this logo isn’t showing as retina? (I uploaded a 750px wide 72pdi logo)?
Here are the settings I am using: http://prntscr.com/a2yuvh
Siet: www.lapdognation.com.au
Thanks
Hi VivaDigital,
You are using an old version of our theme (2.6) and the latest version for the moment is (2.8), please update theme first.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Very Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
—Ylli
Hi I have just finished making my clothing website with the shopping demo/template you had. And i was wondering if you could tell me how i edit the footer links. Because it has stuff like: Men shop, Women Shop, Contact Us.etc And i would like to change the links/buttons to different ones Cheers Oli
Hi! Is it possible to set a slider or image above the menu, like in this website? http://jkreativ.jegtheme.com/flat/
Sorry, another question. I want to use LayerSlider WP like the following website: http://themes.laborator.co/aurum/fashion/home/home-4/?header-type=3&header-top-links=hide&header-cart-icon=5
How can I make something like that? I’m not going to use video, but only images. I’ve enabled the full-width slider settings. But my website shows the menu in white.
Regards
Thanks, it worked! And can I change the color from the menu in gray, black or another color than white?
Hi MusthaveParty,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer 
Kind Regards,
—Ylli
Sorry, this is my website: www.musthaveparty.nl
I have the transparent header. You can’t read the text in the menu, because the text is white.
Hi Ylli, the text is still in white
I’ve added the code in the page ‘Home’.
Hi there,
Can you please add the code below to Custom CSS
.transparent-header header.site-header div.nav>ul>li>a, .transparent-header header.site-header ul.nav>li>a {
color: #000 !important;
}
.transparent-header header.site-header div.nav>ul>li>a:hover, .transparent-header header.site-header ul.nav>li>a:hover {
color: #888 !important;
}
.transparent-header header.site-header .header-widgets .cart-counter svg, .transparent-header header.site-header .header-widgets .search-form .search-btn svg {
fill: #000 !important;
}
Kind Regards,
—Ylli
Yes, thanks! Only my logo is still in white. In the future I want to have my own logo. But can I make it also black for now?
I’d like to add a small cart icon (that shows number of items in the cart) and also some kind of search function the the top main menu – how do I go about this?
I just found a comment that referred me to the Theme Options > Header – which would work however my client insists that the logo appear above the menu …..and be centered! – the site is at http://louandjean.com.au/ pw = fashion
is this possible with css or something?
I am trying to have the logo centred – links to the left & cart to the right
I have set that in admin – but instead of cart & search I am seeing the “shortcodes” link ??
Hello, after activating auto-integration of UBER MENU just a line appears in the header, but no menu. Any idea why?
I fixed it, sorry! But would you mind giving me the code you are using to display the mega menu the way you currently do on the “Shop” navigation bullet with all these good looking icons? This would be awesome! What is the code for having the navigation the same like the menu point “Shortcodes” (both on your fashion demo version). Of course I already purchased the uber menu plugin.
Have a great day!
Hi guys, sorry for bother again: I can see an option called “right links” for showing a menu or widgets. But in your demo installation you got cart, language dropdown, cart totals, register&login and many more on the very right corner. Why can I only select one of them? Thanks!
Hi foxhounds
The right links are linked to a menu created in Appearance > Menus, see here the menu structure:
Then to show those links on the header you must go to Appearance >Theme Options > Header and set the menu to use as right side top links:
I hope this will help you.
Best regards
Thanks so much Arlind! Do you know if we can additionally show this: https://www.dropbox.com/s/oj9myii4gwainhh/car%20totals.png?dl=0 ?
Hi,Just one simple question, I would like to get a 2 columns in a row on mobile theme instead of only one. Do I have to move something on my css file, but I dont figure how. Could you help?
Thx
Hi muska411,
Please first make sure that you are using the latest version of Aurum, currently 2.8.
Then go to Theme Options > Shop Settings > Product Columns and you will find that option 
Kind Regards,
—Ylli
Hello! I trying to use a Layer slider with Aurum theme and having some problems: 1. Either creating new or modifying existing slider it does not saving a changes once you get back to the list. The changes you make in the slide menu are visible in preview (inside of the slider menu options), but once you get back all is lost. 2. Of course the changes you make inside the slide menu are not reflected on site (even after I press the save changes button. 3. Once the new sliders loaded (demo) it is not reflected on the site. Hi “hide” button is switched off – so its should be visible. 4. Very often after making some changes in the slider menu, when clicking get back to the list – it (admin system) get frozen in need to be reloaded.
Please help to solve the issues. Thank you Artem
Hi Art, www.camamila.pink there is nothing there except a demo theme. I mean was not installed any external plugins. It is really buggy when I am trying to save the changes in the slider menu. Please help. Artem
Hi Artem,
Sorry for the late reply first, can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi there I purchased AURUM theme, Layer slider is asking me for the purchase code in order to get the recent updates.??
Hi funkymody,
Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Kind Regards,
—Ylli
Hi again,
How can we enable the sorting option on this page: https://vanasperenschoenen.nl/shop/ ?
Thanks!