390 comments found.
Does your theme support Multi Site?
Hello! Unfortunately, we do not guarantee fully compatibility with Multisite plugin. Best regards!
Hello Support Team,
Pre-sale questions:- Can I sell learndash courses using woocommerce?
Hello! Unfortunately, Learnddash courses are not connected to Woocommerce directly. But you’ll be able to add courses as simple products to Woocommerce using Dashboard. Best regards!
Hello I wanted to know the system is allowed to translate my language in order to make changes to my requirements ?
Hello! Yes, it’s possible to install Wordpress in your language and translate the theme. We’ll gladly provide you with instructions needed. Best regards!
Hey little I can translate the site?
For instance, you bought the theme that includes only the english version. Normally, these are the files “en-EN” or “en-GB” located in the subfolder “languages of the theme folder. You need translation into your mother language, e.g. German. You have copied the files “en-GB.po”and “en-GB.mo” inside the folder ‘language’ and have named them “de-DE.po”and “de-DE.mo” respectively.
Then, you have launched the programm for editing the .po-files (e.g., POEdit) and translated all strings into German. Please, check the following tutorial for additional information: https://www.youtube.com/watch?v=1v9JYcn_wKQ
Best regards!
I bought English did not understand how I create files for translation
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi, i need traslate theme in italian languages… Can help me?
Hello!
Sorry for the inconvenience.
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I’m unable to view the individual Learndash course pages/posts. I get a 404 page. I’ve already gone through the Learndash support and after logging into my site they’ve confirmed that the issue is with the theme. They’ve also pointed out that if the permalinks are set to plain then the course shows up fine. However, I need custom post names enabled for obvious SEO purposes.
Hello!
Sorry for the inconvenience.
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I created the ticket on your support site and am awaiting reply. Thanks.
The issue has been resolved. Don’t hesitate to contact us anytime!
Hello. I need help. After I installed the theme and tried to install Dummu Data it will give me the next error message: “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 10880 bytes) in /home/admintaxschool/public_html/wp-admin/menu.php on line 157” How i can fix it? I also already installed my LearnDash panel. Please advice. Thank you
Hello! Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600 memory_limit 128M post_max_size 32M upload_max_filesize 32M Best regards!
Hello again. I have go daddy and all requirements are met. I decided to delete the theme completely and reinstall it. I want to install Dummy Data. So i clicked on “Star impost now” and in few minutes it takes me to the another page which looks like home page with sign “URL not found. 404 The requested page cannot be found”. Then, I go back to my Dummy Data installation page, click on “Continue impost (from ID-118)” and it takes me to the same error page. I do it again and again … clicking on that “continue import…. ID …. It always gave me new ID number. And this is continue for the two hours. Please advise me what should I do?
Enable Emailer in the admin panel option is enabled but menu item not showing under WP Admin Appearance. WP4.5.2
Dear Licious,
Sorry for the inconvenience.
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
When I update the theme I recive this error
/public_html/wp-content/themes/education/fw/core/core.socials.php on line 42
Dear Thawadi,
Sorry for the inconvenience.
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello supposedly my support expired ..So was trying to renew but when i logged on your system said password is wrong. Strange because I saved it in browser. Anyway, I sent 5 reset pass but i still do not receive anything!? any suggestion? Thanks
so cannot renew AND cannot send support request either regarding this to your support ticket because the password cannot be reset even though it has not been changed for a while and saved in browser… LOL
Dear Techgil, Sorry for the inconvenience. Please, contact support.envato.com regarding your account issue. Best regards!
Hello,
Am i missing something !? problem is not at ENVATO (obviously , as I can logon at https://account.envato.com/) The problem is HERE https://themerex.ticksy.com/ Are you a tech rep for themerex? if yes, then how can i RENEW the SUPPORT for https://themerex so i can MOVE ON and post a ticket support at https://themerex.ticksy.com/?
right now I cannot RESET pass and cannot even RENEW for https://themerex.ticksy.com/
cannot explain better than that
please advise thanks
also I keep sending RESET pass for https://themerex.ticksy.com/ but all i get is this : “Your password has been reset, please check your email for your new password.”
however,i receive NOTHING on my email no matter how many times i RESET the password. Nothing in junk/spam folder as well
Dear Techgil, We’re sorry for the inconvenience, but this issue is beyond of the sphere of our support assistance. Please contact https://support.ticksy.com/ and they will gladly help you to solve your login issue. Thank you for your patience!
Hello There,
My name is Francisco. I wonder is the built in plugin such as revo slider and visual composer can be used in another wp theme in order to export to another web page.
Thank you very much.
Best regards
Francisco Naranjo. www.marbeweb.com
Dear Marbeweb, You can modify an item and so you’re allowed to delete components from it that you don’t want (still only using the item in one end product). But you are not allowed to take just one single component from an item and use it on a stand-alone basis. Best regards!
Hello again, and why, what is the reason whay I can’t, I would like to use visual composer in another theme.
Francisco Naranjo.
Dear Francisco, In order to use 3rd-party plugins with another themes/web-sites, you should buy license separately. Please, learn more here: http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431?ref=mixey Thank you for understanding! Best regards.
Hello! Is there any option for personal account users ?
Hello Kristina,
Thank you for your interest in our theme. By default Wordpress has an option to register users and asign roles. But, if you need advanced functionality, you may install LearnDash plugin for online courses registration, for students and for teachers. Each student/teacher will have its own account. Our theme is fully compatible with this plugin and we offer 30% discount to purchase it. Theme is also compatible with BuddePress plugin that has an option to create personal accounts.
Have a great day!
Hi there,
We are interested in this theme but i wanted to check some details in regards to having recurring course dates.
This is the functionality we require:
- Can create a course - Can then specify within that course a set of recurring dates - These dates then show up on the calendar - The course still just has one page on the front end, but displays the different recurring dates as a select option when ‘buying’ the course.
Can you confirm if this functionality is included within the theme by default (i have watched the documenation video you have for adding courses, but there is nothing in that or the docs about recurring events as far as i can see).
Many thanks Dan Barter
Hello Dan Barter,
Thank you for your interest in our theme. By default theme has no functionality you need. I assume it can be achieved by installing specialized plugins. Please contact our support operator, once you purchase the theme and will gladly assist you.
Have a great day!
Looks like an awesome theme.
Just a couple of questions before we purchase: 1. We are looking to use this as our internal team university where a new team member comes on-board and we assign them to a ‘Course Collection’ based on their role – is this possible with the current theme?
2. We want to lock the entire site so a user must login before continuing, is this functionality available?
3. Does the theme allow access Amazon s3 hosted video files? (eg, does it have a built in video player for them, or it only supports iframes for vimeo / youtube)
4. Is there an roadmap for an ‘Internal Training Center’ to being released?
Hello,
Thank you for your interest in our theme.
Items 1 and 2. In order to block individual posts/pages for unregistered users, assign roles for registered users with some restrictions, you will need to install specialized plugin. There are a number of plugins that meet your requirements, for example “Membership Framework” plugin. Here you may find information: https://wordpress.org/plugins/wp-members/;
3. Theme supports iframes for vimeo / youtube and video files stored on your hosting;
4. We have made our theme fully compatible with LearnDash plugin that has a huge package of tools that allow you to create ‘Training Center’ internal or external. You will be able to purchase this plugin with the 30% discount. Here you may find information about this plugin: http://www.learndash.com/
You will be able to contact our support operator with all your questions, once you purchase the theme.
Have a great day!
hi! I would like to purchase this theme, but before I do, may I know some more information
1. I would like to send out a certain code for corporate groups that would like to access a course, is that possible? no more username and password, just a unique code to enter and they will be redirected to their training page.
2. after the quiz/exam, can students see their scores right away?
3. Can I also add an expiration date after they have bought a course?
4. Can I add limits of number of times they have taken an exam?
5. Can students see the history of their exams scores, courses etc in their student portal?
Thank you!:)
Hello,
Thank you for your interest in our theme. Theme has no functionality you need by default but we have made it compatible with LearnDash plugin that offers functionality that meets your requirements (2 – 5). This is the most feature rich WordPress LMS plugin so to purchase this theme with LearnDash plugin will be the best solution for you.
Have a nice day!
Hello,
I have this problem when i try to load my default.po file to translate my theme. I dont know what to do. Please can you hlep me.
Thank you
Fatal error: Allowed memory size of 71303168 bytes exhausted (tried to allocate 262110 bytes) in /htdocs/wp-content/themes/education/fw/tools/po_composer/po_composer.php on line 401
Hello, thank you for choosing our theme.
Please, contact our support operator with your ftp account access details it looks like you have low php configuration values. Click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Have a great day!
Hi, where are the possion of this sentences “learn more” ,”buy now” and”Courses Calendar”, “Recent Courses”, Popular Courses
i have to translate this words on my page 
Thank you.
Hello, thank you for choosing our theme.
Here you may find instructions on how to translate the theme: https://themerex.ticksy.com/article/2369/.
Please, contact us via ticket system next time. It will be much faster and more effective.Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Have a great day!
Hi..The theme is simply beautiful and the features are awesome, I just want to buy this theme but before let me know that will you provide demo data with images or not…plz reply as soon as possible….because i need this theme immediate…thank you..
Hello, thank you for your interest in our theme. You will have all demo data once you install the theme on your server. Feel free to contact our support operator? once you purchase the theme and we’ll gladly assist you in case you have any difficulties. Have a great day!
Do you have any all icon list with icon picture.. When I add a icon, just the name I dont know what picture is for that icon..
If you list all icon name and picture(icon).. it is so helpful for us..
Hello, thank you for choosing our theme!
You may find demo.html file in fontello folder. File location is \wp-content\themes\education\css\fontello There you will be able to see icon names as well as codes.
Please, contact us via ticket system next time. It will be much faster and more effective.Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Have a great day!
Hi I can’t add more teams only 3 can be displayed in one screen how can I add more
Hi and thanks for choosing our theme!
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi.. could you check.. your theme…
I am using your theme.. in the ipage.com webhosting. it makes DB errors…so I asked the hosting company.. their answer is following..
It appears that your database user has exceeded the MySQL query limit set in the server. MySQL Query limit is the maximum number of database actions performed in one hour by a specific user. The maximum number of database queries per user is 75000/hour. To ensure optimum MySQL performance for all our customers, we are limiting the number of queries per login to 75000 per hour and the duration of individual queries to 60 seconds. The queries will reset every hour and your website will start working again.
There are many possible causes for the ‘max_questions’ limit get exceeded. Some of them are:- A script is not closing the MySQL connection after accessing the database. In WordPress, such chances are less, however if there is an error in the scripting of a plugin or theme which you’re using,
- Your scripts or pages are hitting too frequently from a specific IP address through brute force tools or manually or from other websites. You can check raw logs available in the /stats directory or check the Visitor Statistics for such possibilities. Using the .htaccess Hotlink Protection and the .htaccess Block IP Addresses would resolve this issue.
I have used many themes but…in your theme I have this problem.. could you check your theme or any plugins included…
Hello,
Thank you for contacting us. You are the first who contacting us with such issue. Please contact our support operator with your website credentials as well as ftp account access details so we could investigate the problem and find a solution. We’ll gladly assist you to resolve the problem as soon as it is possible. Here is direct link to submit a ticket https://themerex.ticksy.com/ All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Looking forward to hear from you!
