39321 comments found.
Hi,
Thanks for a great theme, but to my disappointment some of the features shown in the demo are not the same when you install the demo from the theme as showcased.
Please help me with the http://avada.theme-fusion.com/architecture/contact/ page. There are two drop down options in this contact form? When I install this demo and check my contact page no two of those options. This is what my contact form looks like https://infinit.io/_/zDiJfrk
Why have you not included those two drop down options in the demo with the theme to install?
I really need to know how you include those drop down, please send me the code for the contact 7 plugin for that contact form that includes the drop down fields?
I would appreciate your assistance. Thanks.
Hi there
The additional fields in the form can easily be created in the Contact Form 7 plugin, which is used on that demo page. Or you can download a copy of that exact form from this help file -> http://bit.ly/1WboIct
If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assets you
Click Here To Create An Account & Get Support
Thank you, MB
Hi there
Please create a support ticket using the link below and our support team will be happy to provide some assistance
Click Here To Create An Account & Get Support
Thank you, MB
I purchased the theme and created a support account, but when I try to log in it redirects me to https://theme-fusion.com/wp-login.php. Browser doesn’t matter.
Hi there
Please email your purchase code and support username to support@theme-fusion.com we will check into this for you
Thank you, MB
The issue is resolved, it was a problem on my side (faulty keyboard). Thanks!
Happy to hear it’s resolved! Thanks 
My site wont load in browsers on my iphone
ERROR message __> The sessions.php is missing in the libs folder
Hi there
We would need to take a closer look at your site, Please create a support ticket using the link below and our support team will be happy to provide some assistance
Click Here To Create An Account & Get Support
Thank you, MB
Hi, is there any whay to do a flexslider with thumbnails without use revolution slider or layerslider? Thanks
Hi there
I am afraid that the flex slider does not have that ability, you will either need to implement a custom solution or use a different slider type
If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assets you
Click Here To Create An Account & Get Support
Thank you, MB
Hey guys, Do all Avada templates can handle html5 videos ?
Hi there
Yes, self hosted videos can be added to a sliders or fullwidth background sections etc
We will be happy for you to join the largest theme community out there
Thank you, MB
Hello!
I would like to know if there is an easy way for Avada to have the option “email before download”.
Thanks
Hi there
I am sorry, you’re question is not clear to me. Can you please explain that again?
Thank you, MB
There is a compatible plugin or something to make a form where the users submit information, like their name and email address, prior to receiving a download? Thanks!
Hmm you can check out Contact Form 7 (free) and also the premium Gravity Forms, both of those should be able to do that however I have not used them in that way so cannot say for certain. We do have design integration for both of those plugins though so they will fit right into your design.
Thanks!
And what about the plugin “Email Before Download”, is that compatible? (https://wordpress.org/plugins/email-before-download/)
Hi there
You can go ahead and try that plugin, however we have not tested and thereby can’t guarantee 100% compatibility. It is a free plugin so no problem in trying it out
If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
I would like to change my current template with Avada. However, I was wondering how the already published article on my current wordpress template and their image would fit in your template. The articles’ featured images are 600px wide and their height is variable. Does Avada adapt automatically to images size? The thing is I don’t want to have to change all images after changing to Avada theme.
Hi there
Going by what you have described here, you will be fine but do need to take into account the type of Blog layout and single post layout you choose in Avada. Take a look at the demo site and go to the ‘Blog’ menu item to see the various layout types -> http://avada.theme-fusion.com/
For a layout like ‘Large Image Fullwidth’ an image of a minimum of 800px would be fine, the featured image will fit the available space of the container so therefore will proportionately scale. For choices like grid or medium alternate, smaller images are fine.
We will be happy for you to join the largest theme community out there
Thank you, MB
HI,
trying to change body font, but it will give no effect on the site. I can change heading fonts, size etc but not the Body font! How to resolve pls!
Kind regards Johan
Hi there
We would need to take a closer look at your settings. Please create a support ticket using the link below and our support team will be happy to provide some assistance
Click Here To Create An Account & Get Support
Thank you, MB
We like using your theme. When do you expect to release new big upgrade in version 4 ? We got new project but want to wait for big release to do clean start with Avada version 4. Do you think it will take up to two weeks,.. or over a month?
Best regards
Hello!
We expect the new version during March. So it might be in between the range you wrote. I can’t give you a final date at this time. But we are implementing a smooth migration from 3.9.3 to 4.0, so you may want to start your project on current version now, as all your option settings will be ported nicely.
Cheers Mark
there’s also a problem with the featured images of the related posts in single posts. when the size is set to fixed only two images are fixed. the third one is displaying the auto size. happened to me when i upgraded to 3.9.3.
Another problem is when sharing post links to google plus, the description is missing. these two problem happened only after i upgraded recently. and to confirm i switched back to the older version i was using and these two problems dissapeared. just thought i let you know
Hello @bimmerime!
If you have fixed images enabled, they should all appear the same size. I would recommend regenerating your thumbnails using this plugin:
https://wordpress.org/plugins/regenerate-thumbnails/If you have any further issues, please submit a ticket to our team via our support center:
Click Here To Create An Account & Get Support
Thanks!
Ryan
tried that but the problem persists. like i said it only happened when i updated the theme
Hello!
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support forum and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Avada Support
Thanks!
some issues I’m having. Avada v3.7.3. I was handed this site, to help update it. Can’t change/update the logo. Your help would greatly be appreciated.
Hey @edward1024!
So that a member of our team can assist you with this one, can you please head on over to our support site and submit a ticket?
Click Here To Create An Account & Get Support
Thanks!
Ryan
Would love to, but “Sign Up Here With Your Themeforest Purchase Code” is an issue, as I stated, I was handed this site.
However, I managed to do what needed to be done by editing the code through FTP.
We understand, glad it’s resolved. unfortunately we can only provide support through verified buyers which is why the support site is setup that way. If you can, try to get the purchase code from the person who gave you the site. Only one purchase code is allowed per site also, so they would of needed to transfer the license to you.
Thanks
validator showes some error is norm?
Hey @dokaf!
Yes, it’s very common for the validator to show a few errors. If you enter the URL for some of the most popular sites on the Internet, you will see that they too have validation errors.
If you notice any issues on your site coming from any of these errors, please reach out to our support team via our support center and we’ll be happy to assist you with those.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Thanks for your answer!)
You are welcome
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I dont understand the responsiveness for phones and padding. When I get content to look the way I want it to on the web and switch to phone the content gets way to scrunched up and looks awful. What am I not doing correctly?
Example, If I have a one column or a full page container, put left and right padding at lets say 100px. It stays 100px when I am on mobile and looks way to scrunched up. Same goes for %. It doesnt seem to adjust.
Hello!
This will all come down to setup and configuration. Typically though if you are using that high of a padding value (100px) you should be using a % value so it degrades properly on mobile.
We would need to see your site and an example page that shows this, but it should be able to be adjusted. Can you submit a ticket for us with those details? We’ll get you squared away
Click Here To Create An Account & Get Avada Support
Thank you!
Hello,
What is the best way to make the pricing tables linkable? Thanks!
Hello!
This would depend if you want the entire table to link or just specific content. Specific content like table data can be links just by adding a link to the content in the WP editor. For the entire table ,that would take a bit of customization to do as we do not offer a link option for the full table.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Ok thank you – It just looks weird that there is a hover to the table but nothing happens when you click
Hey @chasedesignsinc!
I can see why one would think the content was linked due to the hover effect. If you would like to take either path, disabling the hover effect or adding a link to the table content, please do head on over to our support center to get in touch with our support team.
Thanks!
Ryan
right on thanks Ryan
You are welcome
Hi, I am intrested to buy this theme but I have a question first. I want to use it for an eshop and I want in the products to have a zoom in effect in the photos like this https://www.regalinas.gr/Product/173894-%CE%A1%CE%B9%CE%B3%CE%AD-%CE%B6%CE%B1%CE%BA%CE%AD%CF%84%CE%B1-%CE%BA%CF%81%CE%BF%CF%85%CE%B1%CE%B6%CE%AD . Is that possible??? Thank you
Hi there
Avada uses the free Woocommerce eCommerce plugin and is 100% design integrated and compatible with this plugin. If you want to have a zoom effect like that for your product images you will need to use the Woocommerce Cloud Zoom plugin -> http://bit.ly/1PWi4oo
We will be delighted to have you joint he largest theme community out there
Thank you, MB
Is there anyway to use some kind of free plugin? Something like this https://el.wordpress.org/plugins/zwoom-woocommerce-product-image-zoom-extension-by-wisdmlabs/
Hey @marissalianam!
While I can’t guarantee that every WooCommerce extension will work with Avada, we are fully integrated with the core plugin. So if the extension is well coded, you shouldn’t have any issues using it with the Avada theme.
Thanks!
Ryan
thumbnails have more filesize than originals
Hi, how can it be that a thumbnail has more kilobyte than the original?
Original: 900×600px / 60KB
Thumbnail 600×400px / 130 KB
This is more than weird and we would like to know how to fix that
Thanx
Hi there
Alright, there would be a number of things that we would have to check in situ, for the installation in question. Ranging from version number to actually inspecting the uploaded files themselves. From that point, we can run a few checks and clarify this for you.
Please create a support ticket using the link below and provide the necessary log in credentials and our team can take a closer look at this for you. While we do like to provide an answer or two to customers who ask on the ThemeForest comments, we have to then send them to our support center for further support. We are not equipped to handle all support through these comments, they are only meant for pre-sales questions. You will save time and effort by using our support site and submitting tickets.
Click Here To Create An Account & Get Support
Thank you, MB
There is only one thing an not ” a number of things that we would have to check “
If i find these lines in YOUR functions.php it does not make me wonder.
add_filter(‘jpeg_quality’, ‘avada_image_full_quality’); add_filter(‘wp_editor_set_quality’, ‘avada_image_full_quality’); function avada_image_full_quality($quality) { return 100; }
Please tell us now the code to put into the functions.php of our child theme to solve that issue. zhanx
Please submit a support ticket through our site and our team will gladly answer.
Hi, great theme. We are project a website www.buzz-siteclient.it/affittibormio and on Chrome it run well but on Firefox the “separator section” are discosted from the red panel “I NOSTRI RESIDENCE RENDI UNICA LA TUA VACANZA” may you tell us how to fix it? Thks in advance
Hi there
The first thing I would suggest is that you update to Avada 3.9.3 and then recheck the this
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Failing that, please create a support ticket using the link below and our support team can take a closer look and assist you with this
Click Here To Create An Account & Get Support
Thank you, MB
When I place the carousel into a widget (or the footer it appears) the images cycle through, the first jumping up by around 10 pixels. It doesn’t do this when the carousel is placed onto the content (regular page). Are you able to possibly tell me how I may fix this? Thanks in advance
Hello!
This will be fixed in our next update. For now you can add this to your custom CSS field:.fusion-footer-widget-area .fusion-carousel-holder li a{ padding-top:0px; }Cheers Mark
